Submit a Review for Court House Care Home
3-5 Court Road, Barnards Green, Malvern, WR14 3BU
View Full Details of Court House Care HomeLatest Reviews for Court House Care Home
03 February 2025
My mum's care is really good. The staff are really good with her. The staff are polite and keep us informed with anything related to mum.
15 October 2024
My sister went to live at Court House Care Home after a stroke left her very ill and unable to look after herself. The first months following her stroke were extremely difficult and distressing for everyone to experience, but the care and attention to her needs by the staff was truly exceptional. Gradually with their unstinting care, she improved enormously and became the healthiest and happiest that she'd been for years. Communication with the team has always been great, we've been kept informed of any changes in her health, medicines and moods promptly. The level of compassion and genuine kindness shown to my sister has been exceptional. We will always be grateful to the staff for helping her achieve her best life and one that she genuinely enjoyed.
23 August 2024
Our experience of Court House was a very positive one. Mum was extremely happy there and very well looked after. Everyone from the home made time for her and treated her with dignity and compassionately. We (all the family) were made to feel at ease, there was always a cuppa on hand, and were kept right up to date with Mum's medication and needs, etc. All staff were impeccable! The room was clean and bright and so homely. They looked after us all, right up until Mum passed away, we, as a family couldn't have asked for a more caring home, we actually miss them all. A*.
15 August 2024
My 99-year-old nan was admitted to Court House due to her frailty and increasing care needs in late 2023. She (and we) were made extremely welcome by the friendly team. She had a happy few months there. Nan always said exactly what she thought but the staff were great with her. Sadly she was placed on end-of-life care in May and I can't thank the staff on Midsummer enough. They communicated fabulously with us and allowed us to visit as often as we needed, no matter the time of day or night. In the latter stages, she struggled to eat or communicate which was heartbreaking. What warmed my heart was to see the care taken by staff as they would bring her favourite custard and feed her. Even then she still managed a smile. When she passed away the team was nothing short of fantastic. I can never convey how much their kindness made all the difference for us and I thank everyone from the bottom of my heart. I will never forget them and will always be in their debt. Thank you team Midsummer.
10 June 2024
Where do I start? My mum was placed at Court House on the EOL pathway. The lack of care was despicable to say the least. Care plans and daily care notes were not filled in appropriately. The meals were far from restaurant standard. The call bell system is definitely not state-of-the-art as advertised. Someone on the EOL pathway should be checked on every hour, my mother was left 6/7/8 hours on her own in a tiny room on the day she died, call bell out of reach and at the end of the corridor, bed-bound. If someone had checked on her then maybe at the very least we as a family could have been there in her final moments. The complaints procedure is long and pointless, the staff lie to try and cover up their tracks, and they refuse to comply with council complaints regulations. I genuinely would not send my worst enemy to this place.
01 May 2024
Lovely staff, always willing to have a chat. Mum has advanced dementia. In the early stages, she lived with us, which with hindsight was very useful for our understanding of how difficult this condition is. Caring for her was very draining. I know her care needs have increased manyfold since we passed over the batten to Court House. They run with it, without complaint. We always get updates by their regular calls to us and any falls, etc. get notified almost immediately. Where we have given 4 stars, they relate primarily to what is in effect an old building. I'm sure when the new building is operational it will be straight forward 5 stars across the board. Spot on care!
29 April 2024
I cannot thank the lovely care home staff & management enough for the kindness and care they have continuously shown my dad from the moment he arrived in late February. Dad was very poorly when he arrived at the care home and the previous couple of months prior to the move had been pretty awful. From the moment Dad arrived the amazing staff immediately set about getting Dad in a much better state and immediately to control all his meds, catheter supplies, etc. I'm so very grateful for the high standard of care Dad is receiving now he is at Court House Care Home. The staff I have met over the past 6 weeks (across all levels/job roles) have all been kind and professional. It's given me a huge piece of mind knowing Dad is well cared for and I can now spend quality time with him rather than dealing with nonstop nightmares. I wish I could name all the amazing staff but there are too many to mention—a huge thank you to all of you. Please know - you are all making a huge difference.
26 January 2024
Mum was cared for with great compassion for the 13 months she was living in Court House Care Home. We know she wasn’t always easy and thank the staff for their kindness to her. She was very well looked after physically and mentally and her room was always clean and tidy.
06 December 2023
Our uncle came to Court House very poorly. I cannot believe the improvement in his condition; he was suffering from a suspected third stroke. He arrived here weak with bed sores, poor speech and very unsettled. In a few weeks, he is spotlessly clean, alert and engaging through the fantastic care he has received. His bed sores are healed, his medication is sorted, and he has seen the correct medical professional enabled by the great care team in place. The staff genuinely care. Fabulous communication to family. Lovely room. Five staff care. Very grateful.
16 December 2022
I think the staff and management were very caring and looked after my mother very well. She loved it there and they always had time to talk to you and would spend time with Mum as she could not leave her bed.
15 November 2022
My nan went to Mid Summer House in Court House Care Home on a palliative care package. The staff at Court House have been amazing, very accommodating to all of us as we are a large family. They have treated my nan with dignity and respect throughout and adapted to meet her needs. The carers on shift the evening she passed away showed genuine care and compassion for not only my nan but all of us as a family and I cannot thank you enough for allowing us all to be with her and keeping her comfortable in her final hours.
05 July 2022
This is my daughter's second stay and I am truly happy with both of her stays. She has come home both times very chilled and relaxed. I would highly recommend Court House Care Home as they go above and beyond the level of care expected.
25 June 2022
After viewing several care homes for my mother we settled on Court House Care Home because of its proximity and the warm reception from staff members as we viewed, together with a feeling of family which was palpable. In the three and a half years my mother was a resident, we felt she was cared for in a conscientious manner, both physically and mentally.
28 February 2022
During my time there I would say it was difficult for me due to the Covid-19 situation and all the restrictions that this caused. My rehabilitation from my strokes was extremely slow due to the therapies being virtually stopped. Along with the non-visitors/lockdown etc. I really struggled to cope with the boredom and not being able enough to do things. I did get on with most of the staff, who were my lifeline whilst in there. I would like to thank those who looked after me during my stay.
03 February 2022
The staff were always very polite, caring and took time with our family and the resident to keep us up to date. The establishment was nosy at nights, and our resident felt isolated at times. Covid restrictions hampered their rehabilitation, and records were not kept up to date in the office files relating to outpatient and other meetings/appointments; we rarely knew what was the up to date situation re-care, but overall, did a good job in difficult circumstances. Property urgently needs updating as it is very old and shabby looking in places.
24 August 2021
I have found the staff at Court House Care Home to be very friendly towards my uncle. Always helpful, they go out of their way to make his time at Court House as pleasurable as they can. I would highly recommend Court House.
21 May 2021
I'm writing a review that is unfortunately a negative care experience, probably because I'm too young to fit the never-ending list of criteria for such care homes. Court House Care Home - Hollybush Unit, was a less than ideal environment, too noisy, chaotic, busy, short-staffed, various and many oversights to following correct care procedures, hand hygiene of the care staff, incorrect filling in of the resident menus. I wouldn't be recommending this care home to any of my family to stay in - poor standards!
02 February 2021
The nursing care at Beacon House is outstanding. My husband was discharged from the hospital for end of life care, and I had expected him to be made comfortable. However, the nurse charge is constantly reviewing his progress, the GP's advice is frequently sought, they consult me if there are any concerns over his care, changes etc. This with trips made to the local shop for fresh fish to tempt him to eat. A specialist nurser has been called to discuss his swelling problems. Pyjamas and bedding are stripped off if there is the slightest stain, he is beautifully fresh and always clean shaven, and all the staff are kind and considerate. When I tell my friends and neighbours that my husband is in Court House, they tend to be rather shocked, it has a local reputation of being rather 'downmarket'. My husband's room at the front of Beacon House overlooks a pretty, well-kept garden and there is a lovely garden that visitors can't see. The homes are extremely well maintained and tastefully furnished, the lounge and dining room are perfectly nice. On one side of the car park are a loved period house and some trees and shrubs. I don't know if this belongs to you. Once patients and their families are over the threshold, and they all know how much care staff take to accommodate their needs, they will be won over! You deserve to do well, I doubt that there is a home for miles around that offers your standard of care.
14 October 2020
My son has been very well cared for all through lockdown. His regular daily carer has gone above and beyond her role to keep him occupied and happy. He has lots of activities to do despite not being able to go out on his normal excursions. The family has been kept informed by phone and social media of all his activities. We have regular phone calls and video calls from him, with support from the carers. When the home was allowed 1 visitor per resident outside for a few weeks recently, I felt this was conducted in a very safe way. I was allowed to sit outside with my son once a week. He appeared very healthy and happy. My family and I are all extremely pleased with the care my son receives at Court House.
02 September 2020
My mum was placed at Court House in Malvern after being in hospital. We had always hoped that Mum would return home from hospital but she wasn't safe to be on her own so a nursing home was the only option. Having never dealt with nursing homes I really didn't know what to expect but I needn't have had any worries about her being at Court House. With the situation as it is with COVID, we haven't been able to see mum in hospital which is so hard as we are a close family and missed the regular contact but the staff at Court House have been amazing from the start and I feel that they are like her extended family and have treated mum with kindness and respect. Her room is lovely and bright and really clean and mum is always in clean clothes and is spotlessly clean. We are always kept up to date with her condition and nothing ever seems too much trouble. Definitely would say everything is excellent. Thank you.
Latest Reviews for Court House Care Home
03 February 2025
My mum's care is really good. The staff are really good with her. The staff are polite and keep us informed with anything related to mum.
15 October 2024
My sister went to live at Court House Care Home after a stroke left her very ill and unable to look after herself. The first months following her stroke were extremely difficult and distressing for everyone to experience, but the care and attention to her needs by the staff was truly exceptional. Gradually with their unstinting care, she improved enormously and became the healthiest and happiest that she'd been for years. Communication with the team has always been great, we've been kept informed of any changes in her health, medicines and moods promptly. The level of compassion and genuine kindness shown to my sister has been exceptional. We will always be grateful to the staff for helping her achieve her best life and one that she genuinely enjoyed.
23 August 2024
Our experience of Court House was a very positive one. Mum was extremely happy there and very well looked after. Everyone from the home made time for her and treated her with dignity and compassionately. We (all the family) were made to feel at ease, there was always a cuppa on hand, and were kept right up to date with Mum's medication and needs, etc. All staff were impeccable! The room was clean and bright and so homely. They looked after us all, right up until Mum passed away, we, as a family couldn't have asked for a more caring home, we actually miss them all. A*.
15 August 2024
My 99-year-old nan was admitted to Court House due to her frailty and increasing care needs in late 2023. She (and we) were made extremely welcome by the friendly team. She had a happy few months there. Nan always said exactly what she thought but the staff were great with her. Sadly she was placed on end-of-life care in May and I can't thank the staff on Midsummer enough. They communicated fabulously with us and allowed us to visit as often as we needed, no matter the time of day or night. In the latter stages, she struggled to eat or communicate which was heartbreaking. What warmed my heart was to see the care taken by staff as they would bring her favourite custard and feed her. Even then she still managed a smile. When she passed away the team was nothing short of fantastic. I can never convey how much their kindness made all the difference for us and I thank everyone from the bottom of my heart. I will never forget them and will always be in their debt. Thank you team Midsummer.
10 June 2024
Where do I start? My mum was placed at Court House on the EOL pathway. The lack of care was despicable to say the least. Care plans and daily care notes were not filled in appropriately. The meals were far from restaurant standard. The call bell system is definitely not state-of-the-art as advertised. Someone on the EOL pathway should be checked on every hour, my mother was left 6/7/8 hours on her own in a tiny room on the day she died, call bell out of reach and at the end of the corridor, bed-bound. If someone had checked on her then maybe at the very least we as a family could have been there in her final moments. The complaints procedure is long and pointless, the staff lie to try and cover up their tracks, and they refuse to comply with council complaints regulations. I genuinely would not send my worst enemy to this place.
01 May 2024
Lovely staff, always willing to have a chat. Mum has advanced dementia. In the early stages, she lived with us, which with hindsight was very useful for our understanding of how difficult this condition is. Caring for her was very draining. I know her care needs have increased manyfold since we passed over the batten to Court House. They run with it, without complaint. We always get updates by their regular calls to us and any falls, etc. get notified almost immediately. Where we have given 4 stars, they relate primarily to what is in effect an old building. I'm sure when the new building is operational it will be straight forward 5 stars across the board. Spot on care!
29 April 2024
I cannot thank the lovely care home staff & management enough for the kindness and care they have continuously shown my dad from the moment he arrived in late February. Dad was very poorly when he arrived at the care home and the previous couple of months prior to the move had been pretty awful. From the moment Dad arrived the amazing staff immediately set about getting Dad in a much better state and immediately to control all his meds, catheter supplies, etc. I'm so very grateful for the high standard of care Dad is receiving now he is at Court House Care Home. The staff I have met over the past 6 weeks (across all levels/job roles) have all been kind and professional. It's given me a huge piece of mind knowing Dad is well cared for and I can now spend quality time with him rather than dealing with nonstop nightmares. I wish I could name all the amazing staff but there are too many to mention—a huge thank you to all of you. Please know - you are all making a huge difference.
26 January 2024
Mum was cared for with great compassion for the 13 months she was living in Court House Care Home. We know she wasn’t always easy and thank the staff for their kindness to her. She was very well looked after physically and mentally and her room was always clean and tidy.
06 December 2023
Our uncle came to Court House very poorly. I cannot believe the improvement in his condition; he was suffering from a suspected third stroke. He arrived here weak with bed sores, poor speech and very unsettled. In a few weeks, he is spotlessly clean, alert and engaging through the fantastic care he has received. His bed sores are healed, his medication is sorted, and he has seen the correct medical professional enabled by the great care team in place. The staff genuinely care. Fabulous communication to family. Lovely room. Five staff care. Very grateful.
16 December 2022
I think the staff and management were very caring and looked after my mother very well. She loved it there and they always had time to talk to you and would spend time with Mum as she could not leave her bed.
15 November 2022
My nan went to Mid Summer House in Court House Care Home on a palliative care package. The staff at Court House have been amazing, very accommodating to all of us as we are a large family. They have treated my nan with dignity and respect throughout and adapted to meet her needs. The carers on shift the evening she passed away showed genuine care and compassion for not only my nan but all of us as a family and I cannot thank you enough for allowing us all to be with her and keeping her comfortable in her final hours.
05 July 2022
This is my daughter's second stay and I am truly happy with both of her stays. She has come home both times very chilled and relaxed. I would highly recommend Court House Care Home as they go above and beyond the level of care expected.
25 June 2022
After viewing several care homes for my mother we settled on Court House Care Home because of its proximity and the warm reception from staff members as we viewed, together with a feeling of family which was palpable. In the three and a half years my mother was a resident, we felt she was cared for in a conscientious manner, both physically and mentally.
28 February 2022
During my time there I would say it was difficult for me due to the Covid-19 situation and all the restrictions that this caused. My rehabilitation from my strokes was extremely slow due to the therapies being virtually stopped. Along with the non-visitors/lockdown etc. I really struggled to cope with the boredom and not being able enough to do things. I did get on with most of the staff, who were my lifeline whilst in there. I would like to thank those who looked after me during my stay.
03 February 2022
The staff were always very polite, caring and took time with our family and the resident to keep us up to date. The establishment was nosy at nights, and our resident felt isolated at times. Covid restrictions hampered their rehabilitation, and records were not kept up to date in the office files relating to outpatient and other meetings/appointments; we rarely knew what was the up to date situation re-care, but overall, did a good job in difficult circumstances. Property urgently needs updating as it is very old and shabby looking in places.
24 August 2021
I have found the staff at Court House Care Home to be very friendly towards my uncle. Always helpful, they go out of their way to make his time at Court House as pleasurable as they can. I would highly recommend Court House.
21 May 2021
I'm writing a review that is unfortunately a negative care experience, probably because I'm too young to fit the never-ending list of criteria for such care homes. Court House Care Home - Hollybush Unit, was a less than ideal environment, too noisy, chaotic, busy, short-staffed, various and many oversights to following correct care procedures, hand hygiene of the care staff, incorrect filling in of the resident menus. I wouldn't be recommending this care home to any of my family to stay in - poor standards!
02 February 2021
The nursing care at Beacon House is outstanding. My husband was discharged from the hospital for end of life care, and I had expected him to be made comfortable. However, the nurse charge is constantly reviewing his progress, the GP's advice is frequently sought, they consult me if there are any concerns over his care, changes etc. This with trips made to the local shop for fresh fish to tempt him to eat. A specialist nurser has been called to discuss his swelling problems. Pyjamas and bedding are stripped off if there is the slightest stain, he is beautifully fresh and always clean shaven, and all the staff are kind and considerate. When I tell my friends and neighbours that my husband is in Court House, they tend to be rather shocked, it has a local reputation of being rather 'downmarket'. My husband's room at the front of Beacon House overlooks a pretty, well-kept garden and there is a lovely garden that visitors can't see. The homes are extremely well maintained and tastefully furnished, the lounge and dining room are perfectly nice. On one side of the car park are a loved period house and some trees and shrubs. I don't know if this belongs to you. Once patients and their families are over the threshold, and they all know how much care staff take to accommodate their needs, they will be won over! You deserve to do well, I doubt that there is a home for miles around that offers your standard of care.
14 October 2020
My son has been very well cared for all through lockdown. His regular daily carer has gone above and beyond her role to keep him occupied and happy. He has lots of activities to do despite not being able to go out on his normal excursions. The family has been kept informed by phone and social media of all his activities. We have regular phone calls and video calls from him, with support from the carers. When the home was allowed 1 visitor per resident outside for a few weeks recently, I felt this was conducted in a very safe way. I was allowed to sit outside with my son once a week. He appeared very healthy and happy. My family and I are all extremely pleased with the care my son receives at Court House.
02 September 2020
My mum was placed at Court House in Malvern after being in hospital. We had always hoped that Mum would return home from hospital but she wasn't safe to be on her own so a nursing home was the only option. Having never dealt with nursing homes I really didn't know what to expect but I needn't have had any worries about her being at Court House. With the situation as it is with COVID, we haven't been able to see mum in hospital which is so hard as we are a close family and missed the regular contact but the staff at Court House have been amazing from the start and I feel that they are like her extended family and have treated mum with kindness and respect. Her room is lovely and bright and really clean and mum is always in clean clothes and is spotlessly clean. We are always kept up to date with her condition and nothing ever seems too much trouble. Definitely would say everything is excellent. Thank you.