Submit a Review for Heathbrook House Care Home
223/229 Worcester Road, Stoke Heath, Bromsgrove, B61 7JA
View Full Details of Heathbrook House Care HomeLatest Reviews for Heathbrook House Care Home
11 April 2025
Overall the home has a lovely relaxed atmosphere. I noticed how fresh and clean the home smelt when we first arrived. The staff are very friendly and kind and treat mum with respect, she can be very difficult. She is often led on her back staring at the ceiling, she is completely immobile. Sometimes her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!
09 April 2025
When my mother was on end of life care everyone was son kind. It was humbling to see how all the staff cared - even when busy, nothing was too much trouble. They ensured my mother's last days were calm and pain free. I could not praise them enough.
13 March 2025
My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention from all staff. We visited regularly when we were made to feel very welcome and part of the Heathbrook House family. The staff always met you with a smile and would keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.
06 August 2024
This has been a pleasant stay. Staff are friendly, cheerful and helpful and do their best to make the stay pleasant and sometimes entertaining.
06 August 2024
I recently moved Mom into Heathbrook House from a previous care home, and I have been overwhelmed with the care & attention from everyone we have met so far. Her room is fantastic, so bright, and has a lovely view from the window onto part of the gardens, the whole home is clean and welcoming. I am so much more confident that Mom will now get the care she deserves, and can already see how much calmer she is. Thank you everyone at Heathbrook House for restoring my faith in our care system.
30 July 2024
My visits are made bearable by the kind and considerate staff. I feel that I leave my sister with kind and caring people.
22 July 2024
Excellent facilities, an environment. All of the staff are friendly, caring and efficient at their job. Food looks superb, although my wife is on a pureed diet which is well prepared to the right consistency. Very happy that my loved one is in good hands.
10 May 2024
I’ve been coming here for a while now to visit an old neighbour. She was very apprehensive when she first moved in but these past few months she is loving it. I believe we have new management and have noticed a big change in standards. I would definitely recommend this home in the future. I would like to say well done to all the team. And a big thank you.
03 May 2024
My dad has been in Heathbrook for 11 months and my mother spent 7 weeks in the home so she could spend time with dad. In between the time mom was in the home dad was taken into hospital dad was discharged on end of life. My sister and I spent 10 days by dads bedside as the hospital said he only had 2 days to live, the staff were really kind and caring. Mom and dad had their 65th Anniversary in the home, the cook made some sandwiches and cakes and hot drink. The cook was so kind and made a cake, it was such a lovely afternoon for mom and dad was given some flowers of all the staff. We had lots of happy time and we had some sad one two due to dad’s heath. The carers were so amazing. The nurse team were fantastic too. It was also that the manager come out of the office and do hands on too this is fantastic to see. I would like to thank everyone in Heathbrook House for everything there did for mom and dad.
12 December 2023
The service is very good.
27 November 2023
I am very happy with the level of care my mom is receiving. She is so happy and really enjoys all the activities and entertainment. The staff are also all so lovely, patient and helpful. I am so grateful to know that Mom is safe and happy. Thank you, it puts my mind at ease.
18 October 2023
My mother has always enjoyed staying at the home. She joins in all the activities and especially enjoys the art/craft sessions and the entertainment. Many of the staff are friendly and treat my mother well - calling her 'queen.' Some go above and beyond for the home giving their time and money for the residents. I could not have found a better place for my mother to spend her days.
16 October 2023
Would highly recommend as the care my father is getting is brilliant. The care staff are lovely and helpful, and they go above in the care. There is plenty to do for my dad with activities, which he loves getting involved in.
02 August 2023
All staff are helpful and courteous. I have no complaints about my wife's treatment, although I would like her hair washed more often, at least every other day. The home is always tidy and clean.
17 July 2023
A very clean caring home from home for my father. The staff go out of their way to make sure everyone is individual One staff member is really helpful. The nursing staff treat everyone with dignity and are proactive in care.
17 July 2023
Since the manager took her position at Heathbrook House Care Home things have turned around for the better. My dad is looked after so well, caring staff. Activity staff are outstanding. Everyone goes that extra mile. I enjoy my visits with my dad.
17 July 2023
Heathbrook House Care Home has certainly improved the facilities of late. The care has always been to a good standard although the turnover of staff is a concern. Please keep up the good work. Thank you.
14 July 2023
My husband is well cared for and seems content. The staff is very patient and caring.
11 July 2023
Staff are friendly, helpful, kind and considerate full stopped kept informed of any change in health.
23 June 2023
My sister was brought to Heathbrook House Care Home 14/4/23 she was in a very weak state having hardly eaten or drunk anything while elsewhere. She settled in quite well at Heathbrook House Care Home and she keeps telling us "They really look after us here and are so kind". the staff do try so hard to get her to eat or drink something, mostly to no avail but I happened to be visiting on 31/5 when a nurse was feeding her porridge and she actually finished the dish full. then a cup of tea arrived, the nurse kept touching her lip with the cup and she finished the tea. we were all amazed. Never give up, just keep trying.
Latest Reviews for Heathbrook House Care Home
11 April 2025
Overall the home has a lovely relaxed atmosphere. I noticed how fresh and clean the home smelt when we first arrived. The staff are very friendly and kind and treat mum with respect, she can be very difficult. She is often led on her back staring at the ceiling, she is completely immobile. Sometimes her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!
09 April 2025
When my mother was on end of life care everyone was son kind. It was humbling to see how all the staff cared - even when busy, nothing was too much trouble. They ensured my mother's last days were calm and pain free. I could not praise them enough.
13 March 2025
My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention from all staff. We visited regularly when we were made to feel very welcome and part of the Heathbrook House family. The staff always met you with a smile and would keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.
06 August 2024
This has been a pleasant stay. Staff are friendly, cheerful and helpful and do their best to make the stay pleasant and sometimes entertaining.
06 August 2024
I recently moved Mom into Heathbrook House from a previous care home, and I have been overwhelmed with the care & attention from everyone we have met so far. Her room is fantastic, so bright, and has a lovely view from the window onto part of the gardens, the whole home is clean and welcoming. I am so much more confident that Mom will now get the care she deserves, and can already see how much calmer she is. Thank you everyone at Heathbrook House for restoring my faith in our care system.
30 July 2024
My visits are made bearable by the kind and considerate staff. I feel that I leave my sister with kind and caring people.
22 July 2024
Excellent facilities, an environment. All of the staff are friendly, caring and efficient at their job. Food looks superb, although my wife is on a pureed diet which is well prepared to the right consistency. Very happy that my loved one is in good hands.
10 May 2024
I’ve been coming here for a while now to visit an old neighbour. She was very apprehensive when she first moved in but these past few months she is loving it. I believe we have new management and have noticed a big change in standards. I would definitely recommend this home in the future. I would like to say well done to all the team. And a big thank you.
03 May 2024
My dad has been in Heathbrook for 11 months and my mother spent 7 weeks in the home so she could spend time with dad. In between the time mom was in the home dad was taken into hospital dad was discharged on end of life. My sister and I spent 10 days by dads bedside as the hospital said he only had 2 days to live, the staff were really kind and caring. Mom and dad had their 65th Anniversary in the home, the cook made some sandwiches and cakes and hot drink. The cook was so kind and made a cake, it was such a lovely afternoon for mom and dad was given some flowers of all the staff. We had lots of happy time and we had some sad one two due to dad’s heath. The carers were so amazing. The nurse team were fantastic too. It was also that the manager come out of the office and do hands on too this is fantastic to see. I would like to thank everyone in Heathbrook House for everything there did for mom and dad.
12 December 2023
The service is very good.
27 November 2023
I am very happy with the level of care my mom is receiving. She is so happy and really enjoys all the activities and entertainment. The staff are also all so lovely, patient and helpful. I am so grateful to know that Mom is safe and happy. Thank you, it puts my mind at ease.
18 October 2023
My mother has always enjoyed staying at the home. She joins in all the activities and especially enjoys the art/craft sessions and the entertainment. Many of the staff are friendly and treat my mother well - calling her 'queen.' Some go above and beyond for the home giving their time and money for the residents. I could not have found a better place for my mother to spend her days.
16 October 2023
Would highly recommend as the care my father is getting is brilliant. The care staff are lovely and helpful, and they go above in the care. There is plenty to do for my dad with activities, which he loves getting involved in.
02 August 2023
All staff are helpful and courteous. I have no complaints about my wife's treatment, although I would like her hair washed more often, at least every other day. The home is always tidy and clean.
17 July 2023
A very clean caring home from home for my father. The staff go out of their way to make sure everyone is individual One staff member is really helpful. The nursing staff treat everyone with dignity and are proactive in care.
17 July 2023
Since the manager took her position at Heathbrook House Care Home things have turned around for the better. My dad is looked after so well, caring staff. Activity staff are outstanding. Everyone goes that extra mile. I enjoy my visits with my dad.
17 July 2023
Heathbrook House Care Home has certainly improved the facilities of late. The care has always been to a good standard although the turnover of staff is a concern. Please keep up the good work. Thank you.
14 July 2023
My husband is well cared for and seems content. The staff is very patient and caring.
11 July 2023
Staff are friendly, helpful, kind and considerate full stopped kept informed of any change in health.
23 June 2023
My sister was brought to Heathbrook House Care Home 14/4/23 she was in a very weak state having hardly eaten or drunk anything while elsewhere. She settled in quite well at Heathbrook House Care Home and she keeps telling us "They really look after us here and are so kind". the staff do try so hard to get her to eat or drink something, mostly to no avail but I happened to be visiting on 31/5 when a nurse was feeding her porridge and she actually finished the dish full. then a cup of tea arrived, the nurse kept touching her lip with the cup and she finished the tea. we were all amazed. Never give up, just keep trying.