Submit a Review for Barchester Hollyfields Care Home
Habberley Road, Kidderminster, DY11 5RJ
View Full Details of Barchester Hollyfields Care HomeLatest Reviews for Barchester Hollyfields Care Home
31 January 2025
Quite happy with the staff and care provided. Good communication. Excellent manager, very friendly and responsive.
31 December 2024
I would not recommend sending a loved one to Barchester Hollyfields Care Home for end-of-life/palliative care. Issues were not dealt with in a professional manner, in fact, they were usually denied and told that our brother was "confused" when he had full mental capacity. In the final weeks of his life, he had an infection for which medical attention was not sought. He also had a bed sore, which was completely avoidable with proper care. We found the manager to be lacking in any genuine empathy when we needed support. Most of the staff were lovely and kind, sadly this was overshadowed by the negative aspects we experienced.
27 September 2024
My mother and father have been residents here, unfortunately, my mum passed away in June. Both received and are still receiving care above and beyond. I cannot fault anything. Staff are friendly and kind and go out of their way to make Dad's stay as comfortable and happy as possible. Well done all, keep up the good work everyone.
19 August 2024
Dad was transferred to Hollyfields on Saturday 6th July am, from a hospital setting. The transfer notes apparently were not great. The home manager and support staff quickly sorted our problems by calling the duty doctor who prescribed suitable medication. During the very short time Dad was there, he was treated with respect and great kindness. We couldn't have wished for a better setting for his last few days. (Dad was unable to take part in activities).
06 June 2024
My husband is a long-term resident suffering from dementia. During this time, his needs, in all areas, have grown and become more complex. The staff have, at all times, provided the care, support and respect he needs as he loses his battle with Alzheimer's. As a family, we are very grateful and thank all the staff who make it possible.
25 April 2024
From the first time we visited to assess Barchester Hollyfields Care Home (when we received a warm welcome as soon as we stepped inside) to the last day when Mom passed away peacefully, the standard of care the staff provided was first-class. Mom was seriously ill but still able to communicate and all the staff, from senior nurses to cleaners, were always chatting with Mom and making her feel at home. In addition, whoever visited Mom, family or friends, we all were made to feel very welcome - the delicious cakes in reception will be long remembered! Her time at Hollyfields was short but Mom received the best care possible. Our thanks to the whole team.
16 April 2024
My uncle was a resident at this amazing facility. The staff who cared for him during his final days were incredible. They cared for his every need, made him comfortable and supported the family through this hard time. The carers and nurses should take great pride in their job as they worked so hard to look after my uncle. Can't speak highly enough of the place. Thank you for everything you did.
16 April 2024
My mum's stay was relatively short at Hollyfields, but in that time she was cared for, looked after and loved by all the staff. Nothing was ever too much for them, so understanding and kept you well informed. Hollyfields and Ivy House is a homely place for your loved one to go to. Plenty of activities, outings for tea and cake or even a meal, sometimes a garden centre. Food is absolutely delicious and nutritious. Mum particularly loved it when a singer or anything musical was on, up she was dancing. I would recommend anyone to go and take a look around. Thank you to everyone at Hollyfields for caring for Mum.
02 April 2024
Very good staff. Happy here. Very well cared for.
28 March 2024
The care I receive is very good. The food is good. I feel safe in the environment.
28 March 2024
Very good care. Feels like home. Food very good. No complaints at all.
28 March 2024
Everybody at Hollyfields are very kind and caring. My daughter-in-law's birthday was Sunday 3rd and a wonderful tea was put on. Many thanks to management and all the staff.
28 March 2024
My Mom is a resident and she’s treated like the young woman she is, she always has a laugh with the careers and she is always smiling, for her birthday we came over and we had a party, the food was amazing and set out nicely. Great care home!
15 March 2024
Since my wife was admitted to Barchester Hollyfields Care Home after previous respite care there I have been very impressed by the care she has received. Staff have been outstanding in the constant loving care given to her night and day especially when she has been unwell and needed to go to hospital. Prompt and constant contact was made with me which I greatly appreciate. Myself and family are warmly welcomed by kind and comforting words and a smile. Every effort is made to encourage my wife to be involved in the wide and varied ongoing activities. Opportunities to join her in events both in the home and outside are much appreciated. She has settled into her new family very well and seems to enjoy being here despite her Dementia. From the highest to the lowest, the staff support not only for my wife but also for me has been exemplary in a life-changing time in our married life. A big thank you to everyone!
30 January 2024
Amazing staff. My wife, who is currently being cared for there, gets treated with respect and care. Staff are amazing and management show love to all. My wife currently has been a resident for a few years now and feel safe knowing she is being looked after 100%.
11 January 2024
My dad was transferred from an NHS hospital to Barchester Hollyfields Care Home for end-of-life care. I found that the staff were excellent and really did go the extra mile to make my dad's short life there as good as possible. They treated him with compassion and dignity. I walked in on many occasions to find that a member of staff was sat with him holding his hand and talking. They also gave support to me at a most difficult time.
08 January 2024
My mother-in-law has been a resident at Hollyfields for over 2 years. She has always received excellent dementia care and all her needs are met by professional and caring Barchester staff. Hollyfields staff are friendly and welcoming and always on hand to answer questions and queries. I am happy leaving my loved one knowing she is being looked after well in a safe and caring environment. Food is excellent.
19 December 2023
I am very satisfied with the care my partner receives from all members of staff. The manager is very supportive, responding to any questions I may have and managing my partner's healthcare. A great team of people from all departments who care about the residents. I would highly recommend this home.
18 December 2023
My dad arrived at Hollyfields in July 2022 and we cannot fault the support, the care or the friendliness of the home - towards both my dad and us as relatives! Dad is very happy there! Thank you for looking after him so well.
15 December 2023
Great standards of care seen each time I see my friend in Barchester Hollyfields Care Home. A lot of activities seen. The whole team are amazing. Always friendly and excellent communication. The home provides outstanding care.
Latest Reviews for Barchester Hollyfields Care Home
31 January 2025
Quite happy with the staff and care provided. Good communication. Excellent manager, very friendly and responsive.
31 December 2024
I would not recommend sending a loved one to Barchester Hollyfields Care Home for end-of-life/palliative care. Issues were not dealt with in a professional manner, in fact, they were usually denied and told that our brother was "confused" when he had full mental capacity. In the final weeks of his life, he had an infection for which medical attention was not sought. He also had a bed sore, which was completely avoidable with proper care. We found the manager to be lacking in any genuine empathy when we needed support. Most of the staff were lovely and kind, sadly this was overshadowed by the negative aspects we experienced.
27 September 2024
My mother and father have been residents here, unfortunately, my mum passed away in June. Both received and are still receiving care above and beyond. I cannot fault anything. Staff are friendly and kind and go out of their way to make Dad's stay as comfortable and happy as possible. Well done all, keep up the good work everyone.
19 August 2024
Dad was transferred to Hollyfields on Saturday 6th July am, from a hospital setting. The transfer notes apparently were not great. The home manager and support staff quickly sorted our problems by calling the duty doctor who prescribed suitable medication. During the very short time Dad was there, he was treated with respect and great kindness. We couldn't have wished for a better setting for his last few days. (Dad was unable to take part in activities).
06 June 2024
My husband is a long-term resident suffering from dementia. During this time, his needs, in all areas, have grown and become more complex. The staff have, at all times, provided the care, support and respect he needs as he loses his battle with Alzheimer's. As a family, we are very grateful and thank all the staff who make it possible.
25 April 2024
From the first time we visited to assess Barchester Hollyfields Care Home (when we received a warm welcome as soon as we stepped inside) to the last day when Mom passed away peacefully, the standard of care the staff provided was first-class. Mom was seriously ill but still able to communicate and all the staff, from senior nurses to cleaners, were always chatting with Mom and making her feel at home. In addition, whoever visited Mom, family or friends, we all were made to feel very welcome - the delicious cakes in reception will be long remembered! Her time at Hollyfields was short but Mom received the best care possible. Our thanks to the whole team.
16 April 2024
My uncle was a resident at this amazing facility. The staff who cared for him during his final days were incredible. They cared for his every need, made him comfortable and supported the family through this hard time. The carers and nurses should take great pride in their job as they worked so hard to look after my uncle. Can't speak highly enough of the place. Thank you for everything you did.
16 April 2024
My mum's stay was relatively short at Hollyfields, but in that time she was cared for, looked after and loved by all the staff. Nothing was ever too much for them, so understanding and kept you well informed. Hollyfields and Ivy House is a homely place for your loved one to go to. Plenty of activities, outings for tea and cake or even a meal, sometimes a garden centre. Food is absolutely delicious and nutritious. Mum particularly loved it when a singer or anything musical was on, up she was dancing. I would recommend anyone to go and take a look around. Thank you to everyone at Hollyfields for caring for Mum.
02 April 2024
Very good staff. Happy here. Very well cared for.
28 March 2024
The care I receive is very good. The food is good. I feel safe in the environment.
28 March 2024
Very good care. Feels like home. Food very good. No complaints at all.
28 March 2024
Everybody at Hollyfields are very kind and caring. My daughter-in-law's birthday was Sunday 3rd and a wonderful tea was put on. Many thanks to management and all the staff.
28 March 2024
My Mom is a resident and she’s treated like the young woman she is, she always has a laugh with the careers and she is always smiling, for her birthday we came over and we had a party, the food was amazing and set out nicely. Great care home!
15 March 2024
Since my wife was admitted to Barchester Hollyfields Care Home after previous respite care there I have been very impressed by the care she has received. Staff have been outstanding in the constant loving care given to her night and day especially when she has been unwell and needed to go to hospital. Prompt and constant contact was made with me which I greatly appreciate. Myself and family are warmly welcomed by kind and comforting words and a smile. Every effort is made to encourage my wife to be involved in the wide and varied ongoing activities. Opportunities to join her in events both in the home and outside are much appreciated. She has settled into her new family very well and seems to enjoy being here despite her Dementia. From the highest to the lowest, the staff support not only for my wife but also for me has been exemplary in a life-changing time in our married life. A big thank you to everyone!
30 January 2024
Amazing staff. My wife, who is currently being cared for there, gets treated with respect and care. Staff are amazing and management show love to all. My wife currently has been a resident for a few years now and feel safe knowing she is being looked after 100%.
11 January 2024
My dad was transferred from an NHS hospital to Barchester Hollyfields Care Home for end-of-life care. I found that the staff were excellent and really did go the extra mile to make my dad's short life there as good as possible. They treated him with compassion and dignity. I walked in on many occasions to find that a member of staff was sat with him holding his hand and talking. They also gave support to me at a most difficult time.
08 January 2024
My mother-in-law has been a resident at Hollyfields for over 2 years. She has always received excellent dementia care and all her needs are met by professional and caring Barchester staff. Hollyfields staff are friendly and welcoming and always on hand to answer questions and queries. I am happy leaving my loved one knowing she is being looked after well in a safe and caring environment. Food is excellent.
19 December 2023
I am very satisfied with the care my partner receives from all members of staff. The manager is very supportive, responding to any questions I may have and managing my partner's healthcare. A great team of people from all departments who care about the residents. I would highly recommend this home.
18 December 2023
My dad arrived at Hollyfields in July 2022 and we cannot fault the support, the care or the friendliness of the home - towards both my dad and us as relatives! Dad is very happy there! Thank you for looking after him so well.
15 December 2023
Great standards of care seen each time I see my friend in Barchester Hollyfields Care Home. A lot of activities seen. The whole team are amazing. Always friendly and excellent communication. The home provides outstanding care.