Submit a Review for Barchester Mount House & Severn View Care Home
41/43 The Mount, Shrewsbury, SY3 8PP
View Full Details of Barchester Mount House & Severn View Care HomeLatest Reviews for Barchester Mount House & Severn View Care Home
12 March 2025
First time using a care home for respite - my step-father stayed a week. As he has dementia it was hard to get a reliable opinion from him, but for me it was a positive experience overall, despite an outbreak of suspected norovirus... He was safe, and well catered for by friendly staff.
17 January 2025
From the very first day, my dad arrived at the home, the staff/management have been exceptional. They are approachable/caring and extremely helpful in any needs my dad should need. I would highly recommend this nursing home.
30 December 2024
My father needed expert help after some years, suffering with Lewy body dementia, and his year spent at Barchester The Mount House & Severn View Care Home was filled with respectful care, good humour and empathy, whilst he became genuinely fond of the characters within the home - the carers were filled with positivity, kindness and patience. Our experience, as a family, has been a very positive one, given the sad decline of my beloved father, his ill health. We lost Dad after several days of palliative care in his room. The Mount was brilliant - thank you.
10 December 2024
My wife has been a resident at Barchester The Mount House & Severn View Care Home since August this year. I'm very pleased with the way that the staff at Mount House have responded to my wife's needs they have ensured that she is able to participate in the activities, the activities are available each day, she loves singing and listening to music and these activities have really helped my wife to retain her ability to respond to music. All the staff have been kind and helpful and I'm extremely pleased with the way Mount House is looking after my wife.
13 November 2024
He has been so much happier since coming here, treated with the utmost kindness. Thank you.
11 November 2024
Friendly, caring, resident happy here, felt staff respected her needs. She enjoyed sharing experiences with staff e.g. doing up houses, pregnancies and weddings. Only concern was clothing kept going missing, new system with tag on clothes improved system - when clothes returned put in correct drawers, not just shoved in mixed up, also ironed. Felt the home could be generally cleaner, resident's drawers, tables, water jugs, cups, glasses, bathroom and floors. The financial side is excellent, practical and helpful. For me, I'd like own cups, numerous bought, appreciate need washing together with others but not returned. Activities are good and varied but not used. Overall good.
17 October 2024
So impressed with the level of kindness and genuine care displayed by all the staff. A real 'home from home'.
17 October 2024
On a recent visit to Barchester The Mount House & Severn View Care Home to see my brother in law, was very impressed from our reception, staff attention, catering for visitors and those being cared for. Would highly recommend Barchester. Well done.
09 September 2024
A very friendly and caring home. My very poorly brother-in-law is looked after with kindness and compassion. Everything is very relaxed and visitors made welcome.
09 September 2024
My husband has been in Barchester The Mount House & Severn View Care Home since February 2024, he has many and increasing needs. I cannot praise the home enough. The staff are wonderful, patient and kind, knowledgeable and efficient. It feels like a home from home. My husband is as happy there as is possible under the circumstances.
25 July 2024
I'm very happy with the care and kindness shown to myself and my husband, nothing is too much trouble. They look after my husband so well and in a crisis are fantastic, I know he is in safe hands. I'm so glad I picked Barchester The Mount House & Severn View Care Home.
19 June 2024
Mum has been so well cared for. The staff are amazing.
05 June 2024
If you care about your loved one/family member, under no means submit them to a stretch at The Mount. Sure, there are outstanding members of staff (not management) but they quickly get fired for making an effort beyond their job. The rooms are appalling and seldom cleaned. The laundry service is a shambles and the activities are few and far between. Barchester is a national chain and as so, only cares about making money out of your relative. Be prepared in that they charge you for a month even after a resident has departed and they even go so far as to charge for a further week if they sadly pass away. It might be your first port of call or you may have no alternative but please seek the advice of other families and place yourself in a queue for a local, family-run residential home. There are a number with a fantastic reputation. I have never looked back and my mother is fully settled in her new abode, receiving special treatment and is now treated like one of the family.
10 April 2024
My mother has been a resident at The Mount House for the last year. During that time, I have found the care to have been consistently excellent. Every member of staff has been welcoming, friendly and caring. The food quality is also consistently excellent. Even though my mother is confined to bed, the activities coordinator has gone out of her way to involve her where she is able.
30 January 2024
Both of my parents are in The Mount and I can say how well looked after they both are. All the staff including the manager are lovely, friendly and nothing is too much for them. What I like is, from the time my parents went in (different months) the friendly support that the home/staff have given me, has and still are helping so much for me to accept the change. I can't thank The Mount Care Home enough. This review relates from the time my parents joined The Mount.
12 January 2024
Mum has had the most outstanding care whilst at The Mount. The entire staff are always professional and friendly and genuinely cares about Mum and the family. It has been a difficult time for the family, but the staff have shown such care and compassion for Mum and us - nothing was too much trouble. They included Mum in the Carol Sevice in her room; it was so moving and created a beautiful memory for us. We are so grateful to the entire team for Mum's last few days, passing with dignity, pain-free and peace.
19 October 2023
Dad was quite poorly when he arrived at Barchester The Mount House & Severn View Care Home. His medications had been changed again and again in hospital and he was very confused. The staff were marvellous; he got his medications stabilised and supported him to regain his mobility and confidence that he needed in order to return home (with three times a day carriers). Thank you so much for giving dad his independence back.
06 October 2023
Admitted Monday 4/9/23 for temporary respite following hospital discharge. Received efficiently and sympathetically. Impressed with the attention to my patient needs. Stayed until Sunday 10/9/23. Very satisfied with all aspects. All staff were friendly and helpful and appeared competent. Catering very good with attention to particular needs and preferences. Slight reservation on shower/bath facilities which seemed rather restrictive, but purely adequate for most residents who require assistance. May need long-term care and would consider the Mount for this although financially would need serious consideration.
04 September 2023
Lovely staff who go the extra mile to ensure the visit is a memorable one - they do the most amazing cakes! My friend is very happy and settled here and is very appreciative of the care he has received.
30 August 2023
We were so worried about Dad going into a care home, but we were put at ease as soon as we entered the home. This is the happiest that we have seen him in a long time. The care that he is receiving is outstanding, the staff are kind, caring and upbeat and nothing is too much trouble for them. They have also been a great support for the rest of the family, every visit is relaxed and we take great comfort in knowing that Dad is well looked after and happy. Thank you.
Latest Reviews for Barchester Mount House & Severn View Care Home
12 March 2025
First time using a care home for respite - my step-father stayed a week. As he has dementia it was hard to get a reliable opinion from him, but for me it was a positive experience overall, despite an outbreak of suspected norovirus... He was safe, and well catered for by friendly staff.
17 January 2025
From the very first day, my dad arrived at the home, the staff/management have been exceptional. They are approachable/caring and extremely helpful in any needs my dad should need. I would highly recommend this nursing home.
30 December 2024
My father needed expert help after some years, suffering with Lewy body dementia, and his year spent at Barchester The Mount House & Severn View Care Home was filled with respectful care, good humour and empathy, whilst he became genuinely fond of the characters within the home - the carers were filled with positivity, kindness and patience. Our experience, as a family, has been a very positive one, given the sad decline of my beloved father, his ill health. We lost Dad after several days of palliative care in his room. The Mount was brilliant - thank you.
10 December 2024
My wife has been a resident at Barchester The Mount House & Severn View Care Home since August this year. I'm very pleased with the way that the staff at Mount House have responded to my wife's needs they have ensured that she is able to participate in the activities, the activities are available each day, she loves singing and listening to music and these activities have really helped my wife to retain her ability to respond to music. All the staff have been kind and helpful and I'm extremely pleased with the way Mount House is looking after my wife.
13 November 2024
He has been so much happier since coming here, treated with the utmost kindness. Thank you.
11 November 2024
Friendly, caring, resident happy here, felt staff respected her needs. She enjoyed sharing experiences with staff e.g. doing up houses, pregnancies and weddings. Only concern was clothing kept going missing, new system with tag on clothes improved system - when clothes returned put in correct drawers, not just shoved in mixed up, also ironed. Felt the home could be generally cleaner, resident's drawers, tables, water jugs, cups, glasses, bathroom and floors. The financial side is excellent, practical and helpful. For me, I'd like own cups, numerous bought, appreciate need washing together with others but not returned. Activities are good and varied but not used. Overall good.
17 October 2024
So impressed with the level of kindness and genuine care displayed by all the staff. A real 'home from home'.
17 October 2024
On a recent visit to Barchester The Mount House & Severn View Care Home to see my brother in law, was very impressed from our reception, staff attention, catering for visitors and those being cared for. Would highly recommend Barchester. Well done.
09 September 2024
A very friendly and caring home. My very poorly brother-in-law is looked after with kindness and compassion. Everything is very relaxed and visitors made welcome.
09 September 2024
My husband has been in Barchester The Mount House & Severn View Care Home since February 2024, he has many and increasing needs. I cannot praise the home enough. The staff are wonderful, patient and kind, knowledgeable and efficient. It feels like a home from home. My husband is as happy there as is possible under the circumstances.
25 July 2024
I'm very happy with the care and kindness shown to myself and my husband, nothing is too much trouble. They look after my husband so well and in a crisis are fantastic, I know he is in safe hands. I'm so glad I picked Barchester The Mount House & Severn View Care Home.
19 June 2024
Mum has been so well cared for. The staff are amazing.
05 June 2024
If you care about your loved one/family member, under no means submit them to a stretch at The Mount. Sure, there are outstanding members of staff (not management) but they quickly get fired for making an effort beyond their job. The rooms are appalling and seldom cleaned. The laundry service is a shambles and the activities are few and far between. Barchester is a national chain and as so, only cares about making money out of your relative. Be prepared in that they charge you for a month even after a resident has departed and they even go so far as to charge for a further week if they sadly pass away. It might be your first port of call or you may have no alternative but please seek the advice of other families and place yourself in a queue for a local, family-run residential home. There are a number with a fantastic reputation. I have never looked back and my mother is fully settled in her new abode, receiving special treatment and is now treated like one of the family.
10 April 2024
My mother has been a resident at The Mount House for the last year. During that time, I have found the care to have been consistently excellent. Every member of staff has been welcoming, friendly and caring. The food quality is also consistently excellent. Even though my mother is confined to bed, the activities coordinator has gone out of her way to involve her where she is able.
30 January 2024
Both of my parents are in The Mount and I can say how well looked after they both are. All the staff including the manager are lovely, friendly and nothing is too much for them. What I like is, from the time my parents went in (different months) the friendly support that the home/staff have given me, has and still are helping so much for me to accept the change. I can't thank The Mount Care Home enough. This review relates from the time my parents joined The Mount.
12 January 2024
Mum has had the most outstanding care whilst at The Mount. The entire staff are always professional and friendly and genuinely cares about Mum and the family. It has been a difficult time for the family, but the staff have shown such care and compassion for Mum and us - nothing was too much trouble. They included Mum in the Carol Sevice in her room; it was so moving and created a beautiful memory for us. We are so grateful to the entire team for Mum's last few days, passing with dignity, pain-free and peace.
19 October 2023
Dad was quite poorly when he arrived at Barchester The Mount House & Severn View Care Home. His medications had been changed again and again in hospital and he was very confused. The staff were marvellous; he got his medications stabilised and supported him to regain his mobility and confidence that he needed in order to return home (with three times a day carriers). Thank you so much for giving dad his independence back.
06 October 2023
Admitted Monday 4/9/23 for temporary respite following hospital discharge. Received efficiently and sympathetically. Impressed with the attention to my patient needs. Stayed until Sunday 10/9/23. Very satisfied with all aspects. All staff were friendly and helpful and appeared competent. Catering very good with attention to particular needs and preferences. Slight reservation on shower/bath facilities which seemed rather restrictive, but purely adequate for most residents who require assistance. May need long-term care and would consider the Mount for this although financially would need serious consideration.
04 September 2023
Lovely staff who go the extra mile to ensure the visit is a memorable one - they do the most amazing cakes! My friend is very happy and settled here and is very appreciative of the care he has received.
30 August 2023
We were so worried about Dad going into a care home, but we were put at ease as soon as we entered the home. This is the happiest that we have seen him in a long time. The care that he is receiving is outstanding, the staff are kind, caring and upbeat and nothing is too much trouble for them. They have also been a great support for the rest of the family, every visit is relaxed and we take great comfort in knowing that Dad is well looked after and happy. Thank you.