Submit a Review for Abbey Court Care and Nursing Home
Buxton Road, Leek, ST13 6NF
View Full Details of Abbey Court Care and Nursing HomeLatest Reviews for Abbey Court Care and Nursing Home
23 December 2024
A short but excellent stay, most enjoyable.
11 December 2024
My uncle sadly spent only a short time in Abbey Court, however, during that time the care he received was consistently of a high standard. Members of staff were compassionate, responsive to care needs, observant of and proactive regarding changes in my uncle's demeanour, including medication to ease his pain. He was kept clean, tidy and well shaven and his dignity was maintained. A special thanks to a staff nurse for her care of my uncle and our family.
28 October 2024
What can we say apart from the whole experience at the nursing home was excellent in every sense. From the first time you enter the unit to the end. Very caring and professional and exceptional nursing care. Thank you for everything.
22 May 2024
I have great respect for the staff and the care they give... some are better than others. The issues I have are 1) Items of clothing go missing even though they have the room number on. Items that obviously require ironing are not ironed and I take my mother-in-law's laundry home to iron! White items very often come back tinged with other colours so obviously whites are not washed separately. 4 hand-knitted cardigans have been totally destroyed due to not being washed with care. 2) I have been asking since 2020 for her room to be decorated and refurbished... it was and still is a very shabby room.
16 May 2023
The overall atmosphere in the care home appears to have deteriorated since Mum (who has been a resident for approximately twenty-two months) arrived. The staff appear to have less time to spend with the residents. This is particularly noticeable in the area of social interaction with residents like sing songs. I feel that is detrimental to the overall health of the residents. Changes from a catering part of view, I believe have been negative. Although the food might be nutritious the appearance is very unappealing.
28 February 2023
I would like to thank you all for the care of our dad and grandad. End-of-life care was excellent. So comfortable and clean, excellent. The staff treated him like family. At the very end, you all gave him dignity and peace. You will be thanked forever by all our family. I recommend anyone with an elderly relative who needs the care to place them here, your mind will be at peace.
12 October 2021
My mum has been a resident at Abbey Court for four months now after hospital admission. I am delighted that she has settled well and have no regrets about her move. She is always well dressed with her hair and make-up done well, which is very important to her. Mum loves the entertainment, particularly anything to do with singing and dancing (lots of it provided). There is always somebody on hand to deal with any concerns that we as a family have, and the staff always respond positively. More than happy that Mum is here.
11 October 2021
Handled the Covid-19 pandemic extremely well, was able to visit following the rules. Any issues with laundry were raised and dealt with. Nan is getting the care she requires. Difficult for Nan not in her own home, but we were made to feel welcome. Only improvement is next spring, the outside needs to be cleaned and tidied up - perhaps flowers/plants.
29 September 2021
I have found most of the staff to be friendly and caring and the home very clean. My friend gives a different insight. I know that they have struggled with her dietary needs. She buys her own soup! I have been in her room when a particular carer was on duty and heard her say something under her breath, re my friend, which I assume she didn't think I heard, which I didn't think was very professional.
21 September 2021
I am more than happy with the care my mother is being given at Abbey Court. During the imposed restrictions Abbey Court did all they could to facilitate my visits and since the easing of these, they have gone out of their way to enable me to have longer visits. These longer visits, as well as a packed lunch which Abbey Court provide, if necessary, enable me to take her for several hours on picnic trips around the Leek countryside. As my mother cannot get about easily without assistance the staff are always there to gently help her into and out of the car. The staff are always friendly and treat my mother with care and respect. Living outside the country as I do, they are always there to assist my mother, allowing her to talk to me when I ring and arranging video calls.
27 August 2021
Abbey Court is like home from home. It has that homely feel and so welcoming. Take care.
23 August 2021
Very happy with the care provided, which I feel to be of an excellent standard. I have had the experience of other care homes and Abbey Court has been the best without question. I have been particularly impressed by the handling of the Covid situation.
20 August 2021
My mum is now in her 7th year at Abbey Court and my dad was there for 3 years before he sadly passed away. My parents have both been happy here and very well cared for. Abbey Court is a very clean and well-managed care home. Staff are always friendly and welcoming whilst maintaining complete professionalism. Mum is content and completely well cared for. She is treated as an individual and all her needs are well met. All staff are aware of her likes and dislikes which is also important to us. During the pandemic, their care for residents and families has been unwavering. Any concerns have been dealt with promptly and efficiently. The food is homemade and mum is given options to suit her needs. Abbey Court is like one big family and I cannot rate them highly enough.
20 August 2021
The home has provided my father with excellent wrap-around care, all his needs are catered for taking into account his Dementia and great age. The home is very proactive with myself eg emails, contact, and visits. It is kept immaculate throughout. The staff go over and beyond to make sure residents experience good food, entertainment, nice company, and feel joy. The home is professional in all aspects of care, empathy, dignity, and laughter. This is why I have given my ratings.
06 April 2021
My father has dementia and we selected Abbey Court for his care based on recommendation. The level of care and compassion and treating him as an individual is exceptional. The staff are amazing and willing to assist and answer any questions openly and honestly. External healthcare professionals have also been involved with the care and sharing information and updates has been exceptional. So pleased my father is receiving his care here and I would say it is more of an extended family which l am also made to feel part of. We know he is receiving the best possible care from a dedicated caring professional and compassionate team. During the covid pandemic, communication has been excellent and although contact has been limited, l cannot fault their endeavours to explore all types of communication ensuring we can maintain a form of contact. I would recommend Abbey Court to anyone who needs to move their loved one into care.
05 December 2019
I have spent the best part of 10 years caring for elderly friends and family. My friend was dead set against going into a home until we chanced upon Abbey Court. It's clean, well kept and importantly a safe place for her. She thinks highly of the staff who are all very friendly and more importantly seem to know their care job inside and out.
04 December 2019
I think that Abbey Court is a very modern and well-maintained care home. The staff are well lead and very supportive with the best approach to the service users.
17 October 2019
My husband was transferred to Abbey Court after being in hospital since June where his general well being had diminished. After only a day he was starting to take interest and try to talk. The staff have been very patient with his moods, not wanting food, drink or medication and this week he has started to try to feed himself. He is always treated as a person and everyone uses his name. Abbey Court is the next best thing to home.
28 August 2019
In my opinion, Abbey Court Care and Nursing Home is one of the best care homes I've seen. My friend has been in the home for over two years and I visit her weekly. On some occasions, I have visited when meals are served, food looks very nice as the cook is doing a good job. The carers I find have been kind and helpful to my friend. Improvements have been made in the reception area where visitors sign in and I've always been greeted warmly at reception which is very nice.
22 August 2019
I visit my mum most days and find the home welcoming and pleasant. The staff are approachable and always busy helping the residents. My mum always looks clean and tidy. Her room is clean and fresh. The staff are excellent and some go above and beyond. I do hope this trend continues in the future.
Latest Reviews for Abbey Court Care and Nursing Home
23 December 2024
A short but excellent stay, most enjoyable.
11 December 2024
My uncle sadly spent only a short time in Abbey Court, however, during that time the care he received was consistently of a high standard. Members of staff were compassionate, responsive to care needs, observant of and proactive regarding changes in my uncle's demeanour, including medication to ease his pain. He was kept clean, tidy and well shaven and his dignity was maintained. A special thanks to a staff nurse for her care of my uncle and our family.
28 October 2024
What can we say apart from the whole experience at the nursing home was excellent in every sense. From the first time you enter the unit to the end. Very caring and professional and exceptional nursing care. Thank you for everything.
22 May 2024
I have great respect for the staff and the care they give... some are better than others. The issues I have are 1) Items of clothing go missing even though they have the room number on. Items that obviously require ironing are not ironed and I take my mother-in-law's laundry home to iron! White items very often come back tinged with other colours so obviously whites are not washed separately. 4 hand-knitted cardigans have been totally destroyed due to not being washed with care. 2) I have been asking since 2020 for her room to be decorated and refurbished... it was and still is a very shabby room.
16 May 2023
The overall atmosphere in the care home appears to have deteriorated since Mum (who has been a resident for approximately twenty-two months) arrived. The staff appear to have less time to spend with the residents. This is particularly noticeable in the area of social interaction with residents like sing songs. I feel that is detrimental to the overall health of the residents. Changes from a catering part of view, I believe have been negative. Although the food might be nutritious the appearance is very unappealing.
28 February 2023
I would like to thank you all for the care of our dad and grandad. End-of-life care was excellent. So comfortable and clean, excellent. The staff treated him like family. At the very end, you all gave him dignity and peace. You will be thanked forever by all our family. I recommend anyone with an elderly relative who needs the care to place them here, your mind will be at peace.
12 October 2021
My mum has been a resident at Abbey Court for four months now after hospital admission. I am delighted that she has settled well and have no regrets about her move. She is always well dressed with her hair and make-up done well, which is very important to her. Mum loves the entertainment, particularly anything to do with singing and dancing (lots of it provided). There is always somebody on hand to deal with any concerns that we as a family have, and the staff always respond positively. More than happy that Mum is here.
11 October 2021
Handled the Covid-19 pandemic extremely well, was able to visit following the rules. Any issues with laundry were raised and dealt with. Nan is getting the care she requires. Difficult for Nan not in her own home, but we were made to feel welcome. Only improvement is next spring, the outside needs to be cleaned and tidied up - perhaps flowers/plants.
29 September 2021
I have found most of the staff to be friendly and caring and the home very clean. My friend gives a different insight. I know that they have struggled with her dietary needs. She buys her own soup! I have been in her room when a particular carer was on duty and heard her say something under her breath, re my friend, which I assume she didn't think I heard, which I didn't think was very professional.
21 September 2021
I am more than happy with the care my mother is being given at Abbey Court. During the imposed restrictions Abbey Court did all they could to facilitate my visits and since the easing of these, they have gone out of their way to enable me to have longer visits. These longer visits, as well as a packed lunch which Abbey Court provide, if necessary, enable me to take her for several hours on picnic trips around the Leek countryside. As my mother cannot get about easily without assistance the staff are always there to gently help her into and out of the car. The staff are always friendly and treat my mother with care and respect. Living outside the country as I do, they are always there to assist my mother, allowing her to talk to me when I ring and arranging video calls.
27 August 2021
Abbey Court is like home from home. It has that homely feel and so welcoming. Take care.
23 August 2021
Very happy with the care provided, which I feel to be of an excellent standard. I have had the experience of other care homes and Abbey Court has been the best without question. I have been particularly impressed by the handling of the Covid situation.
20 August 2021
My mum is now in her 7th year at Abbey Court and my dad was there for 3 years before he sadly passed away. My parents have both been happy here and very well cared for. Abbey Court is a very clean and well-managed care home. Staff are always friendly and welcoming whilst maintaining complete professionalism. Mum is content and completely well cared for. She is treated as an individual and all her needs are well met. All staff are aware of her likes and dislikes which is also important to us. During the pandemic, their care for residents and families has been unwavering. Any concerns have been dealt with promptly and efficiently. The food is homemade and mum is given options to suit her needs. Abbey Court is like one big family and I cannot rate them highly enough.
20 August 2021
The home has provided my father with excellent wrap-around care, all his needs are catered for taking into account his Dementia and great age. The home is very proactive with myself eg emails, contact, and visits. It is kept immaculate throughout. The staff go over and beyond to make sure residents experience good food, entertainment, nice company, and feel joy. The home is professional in all aspects of care, empathy, dignity, and laughter. This is why I have given my ratings.
06 April 2021
My father has dementia and we selected Abbey Court for his care based on recommendation. The level of care and compassion and treating him as an individual is exceptional. The staff are amazing and willing to assist and answer any questions openly and honestly. External healthcare professionals have also been involved with the care and sharing information and updates has been exceptional. So pleased my father is receiving his care here and I would say it is more of an extended family which l am also made to feel part of. We know he is receiving the best possible care from a dedicated caring professional and compassionate team. During the covid pandemic, communication has been excellent and although contact has been limited, l cannot fault their endeavours to explore all types of communication ensuring we can maintain a form of contact. I would recommend Abbey Court to anyone who needs to move their loved one into care.
05 December 2019
I have spent the best part of 10 years caring for elderly friends and family. My friend was dead set against going into a home until we chanced upon Abbey Court. It's clean, well kept and importantly a safe place for her. She thinks highly of the staff who are all very friendly and more importantly seem to know their care job inside and out.
04 December 2019
I think that Abbey Court is a very modern and well-maintained care home. The staff are well lead and very supportive with the best approach to the service users.
17 October 2019
My husband was transferred to Abbey Court after being in hospital since June where his general well being had diminished. After only a day he was starting to take interest and try to talk. The staff have been very patient with his moods, not wanting food, drink or medication and this week he has started to try to feed himself. He is always treated as a person and everyone uses his name. Abbey Court is the next best thing to home.
28 August 2019
In my opinion, Abbey Court Care and Nursing Home is one of the best care homes I've seen. My friend has been in the home for over two years and I visit her weekly. On some occasions, I have visited when meals are served, food looks very nice as the cook is doing a good job. The carers I find have been kind and helpful to my friend. Improvements have been made in the reception area where visitors sign in and I've always been greeted warmly at reception which is very nice.
22 August 2019
I visit my mum most days and find the home welcoming and pleasant. The staff are approachable and always busy helping the residents. My mum always looks clean and tidy. Her room is clean and fresh. The staff are excellent and some go above and beyond. I do hope this trend continues in the future.