Submit a Review for Abbey Court Care Home - Avery Healthcare
1 Heath Way, Heath Hayes, Cannock, WS11 7AD
View Full Details of Abbey Court Care Home - Avery HealthcareLatest Reviews for Abbey Court Care Home - Avery Healthcare
23 December 2024
You have a wonderful set of staff. Care and staff are excellent, very caring for residents and relatives. However, the upstairs decor is tired and the bedroom/lounge could do with a refurbishment. Some bedrooms have mismatched furniture and finishings.
04 December 2024
My mother came to Abbey Court Care Home in a very poorly state of health after several stays in hospital. The home managed to restore her to a much better condition. So successful was this, that some eight years later we were able to celebrate her 100th birthday! Abbey Court staff provided a special lunch and were very attentive throughout and Mum said how much she had enjoyed both the birthday and the whole time she had spent with them. Thank you.
12 September 2024
My Mom has been continually unwell following being mistreated for 8 days for severe constipation. I have been in the home every day caring for my Mom and on this day had just stepped out of the room after settling Mom to sleep. I stood in the hallway speaking to other relatives as two young carers went into Mom's room, exiting 5 seconds later, they said they had re-positioned Mom and walked off. I went back in to find Mom exactly how I had left her!
29 January 2024
The staff are very caring. Food is the best. The room is a decent size and plenty of activities for residents. I would not want my mom to go anywhere else.
29 January 2024
The best care home around, the staff are very friendly and very caring to the residents. The food that they serve is amazing, they have a lot of variety. The rooms are a very good size compared to other care homes locally. I would not want my nan to go anywhere else.
23 November 2023
My mum moved to Abbey Court Care Home - Avery Healthcare after a very bad illness and a long stay in the hospital. She found the move very hard and upsetting, which made it very upsetting for me. We had a few teething problems with staff, but these were quickly dealt with by the manager. My mum doesn’t really need a lot of care of as she dresses herself, and I take care of her personal care. So I find she is pretty much left alone other than taking her to and from the dining room for her meals. You get a very warm welcome when entering the home, staff on the whole are very nice and approachable with the exception of one or two. I have made my mum's room as homely as possible, although I think it could do with a deep clean more regularly.
13 November 2023
My mom moved into Abbey Court Care Home on August 1st 2023. I truly believe your home promotes and delivers personalised, resident-centred care. When she moved in staff spent time with her, introducing themselves and chatting, finding out what she likes and doesn’t like. This might sound trivial but it made such a difference to my mom, feeling welcomed and valued. All staff, both day and night, are brilliant! They are all caring, attentive, responsive and take my mom’s safety needs seriously. such as her risk of falling. The handymen are amazing, they have helped so much. She feels she has made friends with them and loves a cheeky joke with them both. The reception staff and administration are so welcoming, helpful and friendly. Domestic staff chat to my mom and she loves waiting to see who is on each day. The chef and team consistently offer choices of nutritious meals. Abbey Court, thank you. You have made such a difference to my mom and her family and friends’ lives. In our opinion, you are outstanding.
08 November 2023
I have found the experience over the last nine months very pleasant. My mother has settled well and appears happy - her needs are met and she appears to love the staff who are all friendly and caring. The member of staff on the front desk always greets you with a friendly smile and chat and the matron is always approachable and willing to address any concerns.
25 October 2023
Since my mum entered the home a month ago, the staff and management have been superb very caring very approachable unfriendly, could not wish for a better nursing home. Nothing is too much trouble!
08 June 2023
I visit my father at Abbey Court Care Home two to three times a week, I am always made to feel welcome and any enquiries I might have about him are answered straight away. I have been able to access haircuts, chiropody services and eye tests for my father in-house and have been impressed by the daily menu in the dining room which includes seasonal fare and a choice of meals for the residents. I am also kept fully informed of any setbacks, illnesses or falls that my father might have, as his power of attorney and next of kin.
08 June 2023
The care and attention my mum has received during her time here is excellent, Communication between Abbey Court and our family has been very good and always ring straight away if they have any concerns. All staff are very polite and always ready to answer any questions we have regarding Mum's care.
08 June 2023
Welcoming environment. Professional caring staff.
08 June 2023
You are made to feel very welcome upon arrival. All service users looked after which is very pleasant to see. Lovely ambience.
07 June 2023
Always feel welcome when visiting, staff are friendly and efficient. I have no concerns regarding my mother's residence at Abbey Court.
04 May 2023
Very pleasant, spacious, friendly and clean.
04 May 2023
My husband has been in Abbey Court since 1-6-21. I am generally very happy with his care. The staff are kind to him and other residents, always ready to listen if I have any concerns and supportive if I am upset. He is nearly always well dressed, his bed has clean sheets, he is assisted with all food/drink with patience. On the negative side, the rooms are plain and frequently need sweeping. A treats trolley is brought around sometimes but my husband is on soft foods and was told there was nothing suitable for him. Apart from a singer and an exercise man, upstairs residents have no activities and do not get taken out on day trips. If I and family and friends did not take him out he would only have been out of the home once for a barbecue. My husband cannot participate in many activities now but there are many residents upstairs who would and all would benefit from a little fresh air. The TV channel, dedicated to Dementia patients would be better than the TV provided.
24 April 2023
Very happy with the home, no problems at all.
14 February 2023
So pleased with how well Dad has settled at Abbey Court, the staff are so caring towards all residents and are always happy to talk to us on visits and discuss how Dad is doing. Abbey Court has such a homely feel the minute you walk in, you are greeted at reception with a warm welcome. As a family we know we have made the right choice for our Dad.
08 February 2023
Care staff are especially caring and attentive, they support my mother-in-law to improve her diet and encourage her to be as independent as possible whilst knowing her limitations. They are knowledgeable and experienced. We have been impressed with the improvement in her condition since she arrived at Abbey Court.
02 February 2023
The care given to my mom has been excellent. They have supplied a special diet and now mom no longer has problems that have existed for over 2 years. The carers are kind and attentive at all times and nothing seems too much trouble.
Latest Reviews for Abbey Court Care Home - Avery Healthcare
23 December 2024
You have a wonderful set of staff. Care and staff are excellent, very caring for residents and relatives. However, the upstairs decor is tired and the bedroom/lounge could do with a refurbishment. Some bedrooms have mismatched furniture and finishings.
04 December 2024
My mother came to Abbey Court Care Home in a very poorly state of health after several stays in hospital. The home managed to restore her to a much better condition. So successful was this, that some eight years later we were able to celebrate her 100th birthday! Abbey Court staff provided a special lunch and were very attentive throughout and Mum said how much she had enjoyed both the birthday and the whole time she had spent with them. Thank you.
12 September 2024
My Mom has been continually unwell following being mistreated for 8 days for severe constipation. I have been in the home every day caring for my Mom and on this day had just stepped out of the room after settling Mom to sleep. I stood in the hallway speaking to other relatives as two young carers went into Mom's room, exiting 5 seconds later, they said they had re-positioned Mom and walked off. I went back in to find Mom exactly how I had left her!
29 January 2024
The staff are very caring. Food is the best. The room is a decent size and plenty of activities for residents. I would not want my mom to go anywhere else.
29 January 2024
The best care home around, the staff are very friendly and very caring to the residents. The food that they serve is amazing, they have a lot of variety. The rooms are a very good size compared to other care homes locally. I would not want my nan to go anywhere else.
23 November 2023
My mum moved to Abbey Court Care Home - Avery Healthcare after a very bad illness and a long stay in the hospital. She found the move very hard and upsetting, which made it very upsetting for me. We had a few teething problems with staff, but these were quickly dealt with by the manager. My mum doesn’t really need a lot of care of as she dresses herself, and I take care of her personal care. So I find she is pretty much left alone other than taking her to and from the dining room for her meals. You get a very warm welcome when entering the home, staff on the whole are very nice and approachable with the exception of one or two. I have made my mum's room as homely as possible, although I think it could do with a deep clean more regularly.
13 November 2023
My mom moved into Abbey Court Care Home on August 1st 2023. I truly believe your home promotes and delivers personalised, resident-centred care. When she moved in staff spent time with her, introducing themselves and chatting, finding out what she likes and doesn’t like. This might sound trivial but it made such a difference to my mom, feeling welcomed and valued. All staff, both day and night, are brilliant! They are all caring, attentive, responsive and take my mom’s safety needs seriously. such as her risk of falling. The handymen are amazing, they have helped so much. She feels she has made friends with them and loves a cheeky joke with them both. The reception staff and administration are so welcoming, helpful and friendly. Domestic staff chat to my mom and she loves waiting to see who is on each day. The chef and team consistently offer choices of nutritious meals. Abbey Court, thank you. You have made such a difference to my mom and her family and friends’ lives. In our opinion, you are outstanding.
08 November 2023
I have found the experience over the last nine months very pleasant. My mother has settled well and appears happy - her needs are met and she appears to love the staff who are all friendly and caring. The member of staff on the front desk always greets you with a friendly smile and chat and the matron is always approachable and willing to address any concerns.
25 October 2023
Since my mum entered the home a month ago, the staff and management have been superb very caring very approachable unfriendly, could not wish for a better nursing home. Nothing is too much trouble!
08 June 2023
I visit my father at Abbey Court Care Home two to three times a week, I am always made to feel welcome and any enquiries I might have about him are answered straight away. I have been able to access haircuts, chiropody services and eye tests for my father in-house and have been impressed by the daily menu in the dining room which includes seasonal fare and a choice of meals for the residents. I am also kept fully informed of any setbacks, illnesses or falls that my father might have, as his power of attorney and next of kin.
08 June 2023
The care and attention my mum has received during her time here is excellent, Communication between Abbey Court and our family has been very good and always ring straight away if they have any concerns. All staff are very polite and always ready to answer any questions we have regarding Mum's care.
08 June 2023
Welcoming environment. Professional caring staff.
08 June 2023
You are made to feel very welcome upon arrival. All service users looked after which is very pleasant to see. Lovely ambience.
07 June 2023
Always feel welcome when visiting, staff are friendly and efficient. I have no concerns regarding my mother's residence at Abbey Court.
04 May 2023
Very pleasant, spacious, friendly and clean.
04 May 2023
My husband has been in Abbey Court since 1-6-21. I am generally very happy with his care. The staff are kind to him and other residents, always ready to listen if I have any concerns and supportive if I am upset. He is nearly always well dressed, his bed has clean sheets, he is assisted with all food/drink with patience. On the negative side, the rooms are plain and frequently need sweeping. A treats trolley is brought around sometimes but my husband is on soft foods and was told there was nothing suitable for him. Apart from a singer and an exercise man, upstairs residents have no activities and do not get taken out on day trips. If I and family and friends did not take him out he would only have been out of the home once for a barbecue. My husband cannot participate in many activities now but there are many residents upstairs who would and all would benefit from a little fresh air. The TV channel, dedicated to Dementia patients would be better than the TV provided.
24 April 2023
Very happy with the home, no problems at all.
14 February 2023
So pleased with how well Dad has settled at Abbey Court, the staff are so caring towards all residents and are always happy to talk to us on visits and discuss how Dad is doing. Abbey Court has such a homely feel the minute you walk in, you are greeted at reception with a warm welcome. As a family we know we have made the right choice for our Dad.
08 February 2023
Care staff are especially caring and attentive, they support my mother-in-law to improve her diet and encourage her to be as independent as possible whilst knowing her limitations. They are knowledgeable and experienced. We have been impressed with the improvement in her condition since she arrived at Abbey Court.
02 February 2023
The care given to my mom has been excellent. They have supplied a special diet and now mom no longer has problems that have existed for over 2 years. The carers are kind and attentive at all times and nothing seems too much trouble.