Submit a Review for Barchester Hilderstone Hall
Hall Lane, Hilderstone, Stone, ST15 8SQ
View Full Details of Barchester Hilderstone HallLatest Reviews for Barchester Hilderstone Hall
19 March 2025
Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful indoors the lounges and dining rooms are spacious and comfortable.
13 March 2025
Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you
19 September 2024
Called to see my sister today who has dementia, straight away I was greeted with a smile and when I said who I was here to see she said 'ohh birthday girl today', what a lovely touch! Then another lady said 'oh yes she's up, dressed and ready for her birthday do you know where to go?' There was a balloon and a banner on her bedroom door and they said the chef was baking her a birthday cake. I then met a carer, what a lovely caring person, and another, both so pleasant and really interacted with my sister. She also speaks highly of another one of the other carers. I really can't praise Barchester Hilderstone Hall and the wonderful staff enough. It's not nice having to put a family member in a home but I feel so happy knowing that she's cared for and so well looked after. Thank you, thank you, thank you for the amazing work you do!
22 July 2024
Undoubtedly, a well above average experience, especially in view that is based on a comparison with a previous care home (residential) for which I paid the same amount. All staff, management, nurses, carers etc. pass the test with flying colours with the exception of one individual which I am not allowed to mention but should not be employed in this superb establishment but should be sacked.
07 June 2024
Mum has lived at Hilderstone Hall Nursing Home for the past 18 months as a resident and the last few weeks in Memory Lane. The care from all staff has been outstanding. The warmth, kindness and quality of care is excellent and I always felt I could pop in anytime to see Mum. Mum participated in events, meals out and celebrations at the home and always had a smile. Mum kept thanking me for choosing Hilderstone Hall.
23 May 2024
My father and I visited 2 of the residents, one of whom was an old University friend of my father. We received a warm welcome from all of the staff at the home and they kindly arranged for us to join the resident for lunch. The lunch was very good and it was nice to be able to have more time to chat.
22 May 2024
Living alone and unable to care for myself after having hip revision surgery, I chose to come here for respite care until I felt safe enough to go home. My stay has been a pleasure - due to the caring nature of every member of staff who has treated me with dignity, understanding and respect. The environment is lovely and good for walking rehabilitation.
16 May 2024
I have been a resident in Barchester Hilderstone Hall Care Home for six months. During that time, I have received excellent care and treatment for all my medical and physical conditions, together with kindness, respect and good humour. The staff have obviously received good training and respond well to all of my requests for assistance. The visiting doctor, nurses and physiotherapist have also provided me with good treatment and care. My daughter is also a resident here as she was diagnosed with Alzheimer's years ago. She has received similar good care and treatment. The accommodation is very comfortable, spacious and well cared for by the staff. The food is well prepared with suitable choices. The monthly residents' meeting provides an opportunity for discussion of suggestions and they received responses and some appropriate action. With such a wide range of physical and mental disabilities, I appreciate the organising of appropriate activities presents many difficulties. However, the programme of individual and small group activities for games, artwork with paints and felt pens and cookery preparation etc. has improved. The musical programme with outside performers has been well appreciated.
14 May 2024
Everyone employed here, and I mean everyone, is so friendly, helpful and caring, nothing is too much trouble. All being patient, caring and understanding. It just takes a smile to make you feel good and I have received plenty of those, especially if I am having a bad day. The last place I ever wanted to be was in a care home. Things happened so suddenly after I unexpectedly lost my husband, we had been together for more than sixty years. I am happy and content here.
14 May 2024
My mum was on the Memory Lane wing of the home. Caring for people with dementia is a challenging task. The care staff are wonderful, kind and caring. I have often witnessed small acts of kindness and compassion between cares and residents when they are unaware of anyone watching. It is indeed a home, although it looks like a five-star hotel. I couldn't be happier with the care Mum receives.
26 April 2024
Barchester Hilderstone Hall is a godsend for my mum, my family and me. The staff are very kind, caring, professional and provide a genuine home-from-home environment for elderly people. My mum did not want to come into care and me and my family did not want it either. However, the outstanding care given has enabled her to settle well and for us, as a family, to feel reassured that she is in the best place. Thank you everyone.
08 March 2024
My family and I would like to say a big thank you to all the staff at Hilderstone Hall for their hard work in caring for my wife, restoring her confidence and returning her sense of humour enabling her to return home. My family and I appreciate all the hard work carried out at the home and wish you all the best for the future keep up the good work much appreciated.
19 February 2024
I was very impressed with the whole experience of having someone I loved being in care. The staff were excellent and the rooms were always clean and pleasant. The activities were of good interest and varied. One of the staff helping with activities formed a good relationship with my friend and always listened to her. I would have no hesitation recommending Barchester Hilderstone Hall and my experience was a comfort for someone I loved.
07 December 2023
It is always a pleasure to visit the home. There is always a pleasant atmosphere, and the staff are always very welcoming.
07 December 2023
My sister, who has advanced dementia, is obviously very well cared for and is included in activities. I always find the staff kind, caring and understanding of me as well as her! I can't fault the care, and I would recommend Hilderstone Hall to anyone.
30 November 2023
Mum was cared for with dignity and respect. She enjoyed her time and was involved in some of the daily activities. The staff provided excellent care during Mum's last hours.
12 September 2023
Hilderstone have been brilliant, they managed to get both of my parents into a room together on the day they were both been discharged from hospital. My parents spent 4 weeks together, when my father became very poorly, the home provided my mum with transport to see my father and offered to let him come back for his final few days, but unfortunately he was too poorly to travel, so they helped Mum to visit and when my father passed away we had the funeral go from the hall. The staff were amazing, they helped to console my mum and to be fair a lot of the family too. I really don’t know how we would have coped without them. For us, a lot of things happened very quickly and totally unexpected, but they were completely amazing and continue to be.
30 August 2023
Every time we visit our friend, the staff are always pleasant and friendly, and can’t do enough for you. Our friend has settled in well. Hilderstone Hall is always clean, our friend's clothes are always clean and ironed, and tea/coffee and homemade cake are always on hand for visitors to us - cakes are very yummy. Many activities during the week, and always welcome to join in with them. Staff keeps us up to date on what’s going on.
25 August 2023
Beautiful location. Happy to see some refurbishing taking place. Overall, a pleasant and helpful care home. However, weekend staffing is very minimal and lacking attendance. Often lack of communication and details left unattended to. Staff generally excellent.
17 August 2023
My mum has been a resident at Hilderstone Hall since March 2023 and the care and attention she receives has been amazing. The carers and senior carer are absolutely wonderful and nothing is ever too much trouble for them plus they are genuinely loving towards the residents which is so comforting to see. The entertainment lady is the most amazing person and puts a smile on all the residents faces and ours! She's truly the type of person you would want to entertain your loved ones, she's absolutely brilliant! The manager is also wonderful and so helpful and understanding of aspects of care. Beautiful place and currently undergoing a refurb to make it even more stunning. If I could I would move in here myself. Perhaps the only negative I could give is the extremely high cost for the stay here, think it would be helpful if it were on a scale of how much care each individual needs as Mum is completely mobile, can shower, dress and feed herself and only needs someone to give her tablets.
Latest Reviews for Barchester Hilderstone Hall
19 March 2025
Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful indoors the lounges and dining rooms are spacious and comfortable.
13 March 2025
Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you
19 September 2024
Called to see my sister today who has dementia, straight away I was greeted with a smile and when I said who I was here to see she said 'ohh birthday girl today', what a lovely touch! Then another lady said 'oh yes she's up, dressed and ready for her birthday do you know where to go?' There was a balloon and a banner on her bedroom door and they said the chef was baking her a birthday cake. I then met a carer, what a lovely caring person, and another, both so pleasant and really interacted with my sister. She also speaks highly of another one of the other carers. I really can't praise Barchester Hilderstone Hall and the wonderful staff enough. It's not nice having to put a family member in a home but I feel so happy knowing that she's cared for and so well looked after. Thank you, thank you, thank you for the amazing work you do!
22 July 2024
Undoubtedly, a well above average experience, especially in view that is based on a comparison with a previous care home (residential) for which I paid the same amount. All staff, management, nurses, carers etc. pass the test with flying colours with the exception of one individual which I am not allowed to mention but should not be employed in this superb establishment but should be sacked.
07 June 2024
Mum has lived at Hilderstone Hall Nursing Home for the past 18 months as a resident and the last few weeks in Memory Lane. The care from all staff has been outstanding. The warmth, kindness and quality of care is excellent and I always felt I could pop in anytime to see Mum. Mum participated in events, meals out and celebrations at the home and always had a smile. Mum kept thanking me for choosing Hilderstone Hall.
23 May 2024
My father and I visited 2 of the residents, one of whom was an old University friend of my father. We received a warm welcome from all of the staff at the home and they kindly arranged for us to join the resident for lunch. The lunch was very good and it was nice to be able to have more time to chat.
22 May 2024
Living alone and unable to care for myself after having hip revision surgery, I chose to come here for respite care until I felt safe enough to go home. My stay has been a pleasure - due to the caring nature of every member of staff who has treated me with dignity, understanding and respect. The environment is lovely and good for walking rehabilitation.
16 May 2024
I have been a resident in Barchester Hilderstone Hall Care Home for six months. During that time, I have received excellent care and treatment for all my medical and physical conditions, together with kindness, respect and good humour. The staff have obviously received good training and respond well to all of my requests for assistance. The visiting doctor, nurses and physiotherapist have also provided me with good treatment and care. My daughter is also a resident here as she was diagnosed with Alzheimer's years ago. She has received similar good care and treatment. The accommodation is very comfortable, spacious and well cared for by the staff. The food is well prepared with suitable choices. The monthly residents' meeting provides an opportunity for discussion of suggestions and they received responses and some appropriate action. With such a wide range of physical and mental disabilities, I appreciate the organising of appropriate activities presents many difficulties. However, the programme of individual and small group activities for games, artwork with paints and felt pens and cookery preparation etc. has improved. The musical programme with outside performers has been well appreciated.
14 May 2024
Everyone employed here, and I mean everyone, is so friendly, helpful and caring, nothing is too much trouble. All being patient, caring and understanding. It just takes a smile to make you feel good and I have received plenty of those, especially if I am having a bad day. The last place I ever wanted to be was in a care home. Things happened so suddenly after I unexpectedly lost my husband, we had been together for more than sixty years. I am happy and content here.
14 May 2024
My mum was on the Memory Lane wing of the home. Caring for people with dementia is a challenging task. The care staff are wonderful, kind and caring. I have often witnessed small acts of kindness and compassion between cares and residents when they are unaware of anyone watching. It is indeed a home, although it looks like a five-star hotel. I couldn't be happier with the care Mum receives.
26 April 2024
Barchester Hilderstone Hall is a godsend for my mum, my family and me. The staff are very kind, caring, professional and provide a genuine home-from-home environment for elderly people. My mum did not want to come into care and me and my family did not want it either. However, the outstanding care given has enabled her to settle well and for us, as a family, to feel reassured that she is in the best place. Thank you everyone.
08 March 2024
My family and I would like to say a big thank you to all the staff at Hilderstone Hall for their hard work in caring for my wife, restoring her confidence and returning her sense of humour enabling her to return home. My family and I appreciate all the hard work carried out at the home and wish you all the best for the future keep up the good work much appreciated.
19 February 2024
I was very impressed with the whole experience of having someone I loved being in care. The staff were excellent and the rooms were always clean and pleasant. The activities were of good interest and varied. One of the staff helping with activities formed a good relationship with my friend and always listened to her. I would have no hesitation recommending Barchester Hilderstone Hall and my experience was a comfort for someone I loved.
07 December 2023
It is always a pleasure to visit the home. There is always a pleasant atmosphere, and the staff are always very welcoming.
07 December 2023
My sister, who has advanced dementia, is obviously very well cared for and is included in activities. I always find the staff kind, caring and understanding of me as well as her! I can't fault the care, and I would recommend Hilderstone Hall to anyone.
30 November 2023
Mum was cared for with dignity and respect. She enjoyed her time and was involved in some of the daily activities. The staff provided excellent care during Mum's last hours.
12 September 2023
Hilderstone have been brilliant, they managed to get both of my parents into a room together on the day they were both been discharged from hospital. My parents spent 4 weeks together, when my father became very poorly, the home provided my mum with transport to see my father and offered to let him come back for his final few days, but unfortunately he was too poorly to travel, so they helped Mum to visit and when my father passed away we had the funeral go from the hall. The staff were amazing, they helped to console my mum and to be fair a lot of the family too. I really don’t know how we would have coped without them. For us, a lot of things happened very quickly and totally unexpected, but they were completely amazing and continue to be.
30 August 2023
Every time we visit our friend, the staff are always pleasant and friendly, and can’t do enough for you. Our friend has settled in well. Hilderstone Hall is always clean, our friend's clothes are always clean and ironed, and tea/coffee and homemade cake are always on hand for visitors to us - cakes are very yummy. Many activities during the week, and always welcome to join in with them. Staff keeps us up to date on what’s going on.
25 August 2023
Beautiful location. Happy to see some refurbishing taking place. Overall, a pleasant and helpful care home. However, weekend staffing is very minimal and lacking attendance. Often lack of communication and details left unattended to. Staff generally excellent.
17 August 2023
My mum has been a resident at Hilderstone Hall since March 2023 and the care and attention she receives has been amazing. The carers and senior carer are absolutely wonderful and nothing is ever too much trouble for them plus they are genuinely loving towards the residents which is so comforting to see. The entertainment lady is the most amazing person and puts a smile on all the residents faces and ours! She's truly the type of person you would want to entertain your loved ones, she's absolutely brilliant! The manager is also wonderful and so helpful and understanding of aspects of care. Beautiful place and currently undergoing a refurb to make it even more stunning. If I could I would move in here myself. Perhaps the only negative I could give is the extremely high cost for the stay here, think it would be helpful if it were on a scale of how much care each individual needs as Mum is completely mobile, can shower, dress and feed herself and only needs someone to give her tablets.