Submit a Review for The Poplars Nursing & Residential Care Home
Rolleston Road, Burton-on-Trent, DE13 0JT
View Full Details of The Poplars Nursing & Residential Care HomeLatest Reviews for The Poplars Nursing & Residential Care Home
07 November 2024
It has gone way downhill since my previous grandmother was in there in 2014. My auntie, father and sister go on my behalf now, because where my nanna is now where other residents are and they upset other residents who have "worse dementia" than my grandmother and one even screamed down my ear and I'm autistic and it was not pleasant, but that was the only time the staff actually did something about it! Not only that, every time we go, the staff or dementia residents always take my nanna's stuff and never to be seen again. When we or my auntie go to complain about this staff do nothing about it and my auntie has complained too many times now to the "manager" and does absolutely nothing about it! Also the staff are still on their phones rather than doing their job, which if that's the case why are they in this job? So please send someone to check that place, because the good rating on CQC I think is faulty.
28 September 2023
Much improved service, friendly and helpful staff. Clean and warm environment. I'm happy and feel at ease with my mother being cared for at this home. Sometimes have to wait to get in at weekends as there is no office staff but overall a good place.
28 September 2023
I looked at other care homes in this area and this one came top in my opinion regarding value for money and the experience, kindness and understanding of the staff. There is also a call system in every room that will alert the nursing staff and care staff 24 hours a day and just one more thing the food is excellent.
27 September 2023
My mum says she feels safe at Poplars. That is comforting for her family. She is fed well and the staff are very attentive. She has made lots of friends during the year she has been a resident. Thank you for looking after my mum.
Latest Reviews for The Poplars Nursing & Residential Care Home
07 November 2024
It has gone way downhill since my previous grandmother was in there in 2014. My auntie, father and sister go on my behalf now, because where my nanna is now where other residents are and they upset other residents who have "worse dementia" than my grandmother and one even screamed down my ear and I'm autistic and it was not pleasant, but that was the only time the staff actually did something about it! Not only that, every time we go, the staff or dementia residents always take my nanna's stuff and never to be seen again. When we or my auntie go to complain about this staff do nothing about it and my auntie has complained too many times now to the "manager" and does absolutely nothing about it! Also the staff are still on their phones rather than doing their job, which if that's the case why are they in this job? So please send someone to check that place, because the good rating on CQC I think is faulty.
28 September 2023
Much improved service, friendly and helpful staff. Clean and warm environment. I'm happy and feel at ease with my mother being cared for at this home. Sometimes have to wait to get in at weekends as there is no office staff but overall a good place.
28 September 2023
I looked at other care homes in this area and this one came top in my opinion regarding value for money and the experience, kindness and understanding of the staff. There is also a call system in every room that will alert the nursing staff and care staff 24 hours a day and just one more thing the food is excellent.
27 September 2023
My mum says she feels safe at Poplars. That is comforting for her family. She is fed well and the staff are very attentive. She has made lots of friends during the year she has been a resident. Thank you for looking after my mum.