Submit a Review for Town Thorns Care Home
Brinklow Road, Easenhall, Rugby, CV23 0JE
View Full Details of Town Thorns Care HomeLatest Reviews for Town Thorns Care Home
28 January 2025
My brother is cared for with dignity and compassion. The staff are very professional and always keep me informed regarding my brother's needs. Over the many years he has been at Town Thorns we have never had any concerns, in fact his health and wellbeing have improved. We are very happy with his care.
23 January 2025
We visited Town Thorns on 9th January 2025 to visit a long-standing family friend. What a lovely, friendly place. From the word go we were very happy that our friend was living in such beautiful surroundings. The receptionist on duty was lovely to us, as were all the staff that we met during our visit. We had our minds put at ease knowing that she is being really cared for and is not just a number. The hospital staff, including the nurses (where she was previously) could really learn some lessons from the staff at Town Thorns Care Centre. Thank you for your kindness, humour and professionalism, it is appreciated. God bless you all.
23 January 2025
My parents have been living in Town Thorns Care Home for two years. They were able to move in together at very short notice, both with very different needs. Every effort has been made for them to stay together in the same unit which is very important to them both and for us as a family. Their needs are regularly assessed, addressed and communicated to myself. The atmosphere in their house is very relaxed and informal and care staff are always efficient to react to requests. My parents are very settled in Town Thorns and I would recommend considering it for your loved ones.
02 October 2024
Weekends boring, nothing to do. No entertainment. No drinks in reception area, all locked up. No wet room in ensuite room.
09 September 2024
My mum has been a resident since before COVID. Town Thorns were one of the first to set up safe and secure working environments to keep everyone well, the staff did an amazing job. Thanks to all of the lovely, caring, attentive staff, Mum continues to enjoy the community, the friendly, family, fun atmosphere at Town Thorns. The residents' needs are met and nothing is too much trouble. They take time to find out what all the residents are interested in, their favourite foods and drinks and offer a wide range of fun and exciting activities. Never a dull moment. Lovely accommodation and roomy day rooms, lots of space and such a lovely rural setting. Wonderful wildlife, nature and planted gardens to relax in and spend time with friends. Always greeted by the friendly, helpful staff. So glad we were recommended Town Thorns for Mum. We were unable to give Mum the level of care that she needed and we are so grateful she really enjoys living life at Town Thorns.
02 September 2024
My brother has been a resident for about four months. From the beginning the staff have asked about and listened to my brother's care needs and preferences giving client-led support and providing the best possible care for him. In addition they have supported me and kept me informed of changes to his care needs. The staff are always patient, kind and courteous. The doctor's surgery attached to the care home have also given excellent support. I am so glad we found Town Thorns!
20 June 2024
I am very impressed with the care and passion all the staff at Town Thorns have. The activities they have give the residents a lovely time. The food always looks so appetising and plentiful.
04 June 2024
My husband has been a resident of Jackson House for just over a year. The care he is receiving is second to none. Although I would rather he was at home with me, I know I could not possibly give him the same unstinting attention he gets from the wonderful staff that care for him. The garden, courtyard and communal rooms are all lovely and quite hotel-like. The admin staff and catering staff all appear to be as aware of the residents as any of the care workers. I think the ethos that drives the training and service is commendable.
04 June 2024
Thoroughly professional throughout the review period. Medical supervision and intervention of the highest order. Dietary catered for, mental stimulus provided through outings, weekly guest entertainers and in-house activities.
04 June 2024
My dad has been at Town Thorns for nearly 18 months and I can’t fault the care he receives. He is really happy and settled and I think this is down to the staff, they are amazing, and nothing is too much trouble. The facilities are brilliant, and there is always entertainment and activities. Dad wasn’t that keen initially but he now loves taking part in cooking, crafting, gardening and trips out. The grounds are beautiful, Dad loves to look out at the old house or go for a walk down to the pond. Inside the rooms and communal areas are lovely and always kept very clean. So glad we moved Dad here.
04 June 2024
My family and I have been really impressed with the care and attention my Mum has received in the last 6 months since being placed there for further assessment by the NHS following a period in hospital recovering from a fractured pelvis, complicated by sudden worsening of her dementia. Since being in Town Thorns, she has really improved from what was a difficult period in her life. Her overall health and eating have improved immensely and she looks a lot more like her old self. The regular and differing, activities stimulate her and she has really settled in well, taking part in those that interest her. All the staff have been really nice and easy to communicate with. The buildings and facilities are modern, spotlessly clean and odour-free (something that, sadly, cannot be said of some other homes that we reviewed before her permanent placement was confirmed). In a nutshell, we are completely happy and would definitely recommend Town Thorn’s as a care home.
29 May 2024
Wonderful on the terrace.
05 April 2024
It is coming up to four years since my mother moved to Town Thorns Residential Care Home and we are very satisfied with the overall level of care that she continues to receive. Following a major refurbishment, the facilities are very good with numerous events organised throughout the week to stimulate and entertain the residents. My mother is happy and speaks highly of all of the staff who look after her, who are ably and enthusiastically led by the management team. I would be happy to recommend Town Thorns to anyone considering residential care for their loved ones.
28 February 2024
My husband was a resident here for 7 months and has since passed away. He had a terminal brain tumour meaning he could not walk, feed himself or toilet himself. He was totally reliant on staff to keep him safe and cared for. If They had a duty of care for him that was neglected. He was wrongly placed by management on the Dementia ward. He did not have Dementia. On this ward, he was abused, bullied and threatened by 2 other male residents daily. They would come into his room many times a day and throughout the night to urinate on him by standing over him, he lay in bed helpless. Urinating on him, his bedding, on the soft chairs around his bed in the bathroom, hide in his bathroom, threaten to punch him in the face, put their fists in his face, steal his possessions and frighten him. I caught them on lots of occasions. I had to call the Police to report the horrific abuse and demand he was moved to another appropriate ward which he was but I had to involve the Police in order to do so. So bad.
21 February 2024
My brother spent the last two months of his life at Town Thorns. He was happy and safe there until his death, just before Christmas from dementia. His family and myself were extremely impressed with the facilities, cleanliness and treatment that he received. We were also treated with care and support from the staff. We would highly recommend Town Thorns to anyone who needs care for a relative.
06 December 2023
Since my Mum has been incarcerated in this home in a 1st floor ward with limited contact with the outside world as a ward of the NHS, the thing that drives me the most crazy is the fact the Town Thorns cannot manage the simple act of allowing me, my Mum's son to have any good communication with her, over the year that she has been stuck in this place surrounded by people who insult her intelligence! Town Thorns, please fix my Mum's internet issues and make your telephone system resident-friendly. I continue to be horrified by the fact that I am no longer able to have a private conversation with my Mother any more! Could the Manager please fix it, or I will shout louder and that won't be good for the sale of Town Thorns now, will it?!
25 July 2023
I was nervous when it was decided my mum needed to move into Townthorns permanently. I didn't need to worry. She loves it. The care and facilities are excellent. For us it is the activities that provide the interaction and new friends my mum has made. The stimulation is amazing. I could not have done that for her. The staff are all lovely, providing quality care. The thing for me is I can visit anytime. Nothing to hide.
25 May 2023
I used to manage a residential home so when visiting my friend I looked at things from a staff and residential point of view and I can honestly say what an excellent home it is. My friend is very happy and has not looked so well for years, she is so well looked after. It's lovely to see staff doing so much with residents like crafts, singing, games, planting in the new high beds in the garden or taking them around the lovely grounds sitting and chatting one to one. When it was her birthday, they made a cake to fit her hobby of knitting - my friend's words to my husband were it was one of the best birthdays I have had. Would definitely recommend Town Thorns.
15 March 2023
Management rarely answers enquiries properly, if they do respond then answers are vague or incomplete. Our relative was in care for 3 weeks before we finally found out about fees etc. Relatives' access passes are still not available after 2 months. No update on physio assistance despite many requests. No update on hearing aid referrals or help. Some staff are engaging and friendly, not all though. Sometimes we get a very limited greeting from some staff when they let us in, making us feel unwelcome and like a hindrance. A dirty bedpan was left in the en-suite bathroom on the latest visit. No decaffeinated drinks were available for residents despite their medical needs. Limited wheelchair availability. Nice new building etc., looks nice and neat and tidy but there's very little 'life' going on. Very quiet. We have no concerns over the safety and security here but it really feels like it is only the basic standard of care provided, 'just enough' seems to be the standard.
11 August 2022
My mother was a resident from October 2018 until her death in June 2020 (aged 99) She was cared for by dedicated staff and enjoyed walking in the garden and joining in activities. I also visit a close friend who is a current resident (since 2017). He is very happy with his care.
Latest Reviews for Town Thorns Care Home
28 January 2025
My brother is cared for with dignity and compassion. The staff are very professional and always keep me informed regarding my brother's needs. Over the many years he has been at Town Thorns we have never had any concerns, in fact his health and wellbeing have improved. We are very happy with his care.
23 January 2025
We visited Town Thorns on 9th January 2025 to visit a long-standing family friend. What a lovely, friendly place. From the word go we were very happy that our friend was living in such beautiful surroundings. The receptionist on duty was lovely to us, as were all the staff that we met during our visit. We had our minds put at ease knowing that she is being really cared for and is not just a number. The hospital staff, including the nurses (where she was previously) could really learn some lessons from the staff at Town Thorns Care Centre. Thank you for your kindness, humour and professionalism, it is appreciated. God bless you all.
23 January 2025
My parents have been living in Town Thorns Care Home for two years. They were able to move in together at very short notice, both with very different needs. Every effort has been made for them to stay together in the same unit which is very important to them both and for us as a family. Their needs are regularly assessed, addressed and communicated to myself. The atmosphere in their house is very relaxed and informal and care staff are always efficient to react to requests. My parents are very settled in Town Thorns and I would recommend considering it for your loved ones.
02 October 2024
Weekends boring, nothing to do. No entertainment. No drinks in reception area, all locked up. No wet room in ensuite room.
09 September 2024
My mum has been a resident since before COVID. Town Thorns were one of the first to set up safe and secure working environments to keep everyone well, the staff did an amazing job. Thanks to all of the lovely, caring, attentive staff, Mum continues to enjoy the community, the friendly, family, fun atmosphere at Town Thorns. The residents' needs are met and nothing is too much trouble. They take time to find out what all the residents are interested in, their favourite foods and drinks and offer a wide range of fun and exciting activities. Never a dull moment. Lovely accommodation and roomy day rooms, lots of space and such a lovely rural setting. Wonderful wildlife, nature and planted gardens to relax in and spend time with friends. Always greeted by the friendly, helpful staff. So glad we were recommended Town Thorns for Mum. We were unable to give Mum the level of care that she needed and we are so grateful she really enjoys living life at Town Thorns.
02 September 2024
My brother has been a resident for about four months. From the beginning the staff have asked about and listened to my brother's care needs and preferences giving client-led support and providing the best possible care for him. In addition they have supported me and kept me informed of changes to his care needs. The staff are always patient, kind and courteous. The doctor's surgery attached to the care home have also given excellent support. I am so glad we found Town Thorns!
20 June 2024
I am very impressed with the care and passion all the staff at Town Thorns have. The activities they have give the residents a lovely time. The food always looks so appetising and plentiful.
04 June 2024
My husband has been a resident of Jackson House for just over a year. The care he is receiving is second to none. Although I would rather he was at home with me, I know I could not possibly give him the same unstinting attention he gets from the wonderful staff that care for him. The garden, courtyard and communal rooms are all lovely and quite hotel-like. The admin staff and catering staff all appear to be as aware of the residents as any of the care workers. I think the ethos that drives the training and service is commendable.
04 June 2024
Thoroughly professional throughout the review period. Medical supervision and intervention of the highest order. Dietary catered for, mental stimulus provided through outings, weekly guest entertainers and in-house activities.
04 June 2024
My dad has been at Town Thorns for nearly 18 months and I can’t fault the care he receives. He is really happy and settled and I think this is down to the staff, they are amazing, and nothing is too much trouble. The facilities are brilliant, and there is always entertainment and activities. Dad wasn’t that keen initially but he now loves taking part in cooking, crafting, gardening and trips out. The grounds are beautiful, Dad loves to look out at the old house or go for a walk down to the pond. Inside the rooms and communal areas are lovely and always kept very clean. So glad we moved Dad here.
04 June 2024
My family and I have been really impressed with the care and attention my Mum has received in the last 6 months since being placed there for further assessment by the NHS following a period in hospital recovering from a fractured pelvis, complicated by sudden worsening of her dementia. Since being in Town Thorns, she has really improved from what was a difficult period in her life. Her overall health and eating have improved immensely and she looks a lot more like her old self. The regular and differing, activities stimulate her and she has really settled in well, taking part in those that interest her. All the staff have been really nice and easy to communicate with. The buildings and facilities are modern, spotlessly clean and odour-free (something that, sadly, cannot be said of some other homes that we reviewed before her permanent placement was confirmed). In a nutshell, we are completely happy and would definitely recommend Town Thorn’s as a care home.
29 May 2024
Wonderful on the terrace.
05 April 2024
It is coming up to four years since my mother moved to Town Thorns Residential Care Home and we are very satisfied with the overall level of care that she continues to receive. Following a major refurbishment, the facilities are very good with numerous events organised throughout the week to stimulate and entertain the residents. My mother is happy and speaks highly of all of the staff who look after her, who are ably and enthusiastically led by the management team. I would be happy to recommend Town Thorns to anyone considering residential care for their loved ones.
28 February 2024
My husband was a resident here for 7 months and has since passed away. He had a terminal brain tumour meaning he could not walk, feed himself or toilet himself. He was totally reliant on staff to keep him safe and cared for. If They had a duty of care for him that was neglected. He was wrongly placed by management on the Dementia ward. He did not have Dementia. On this ward, he was abused, bullied and threatened by 2 other male residents daily. They would come into his room many times a day and throughout the night to urinate on him by standing over him, he lay in bed helpless. Urinating on him, his bedding, on the soft chairs around his bed in the bathroom, hide in his bathroom, threaten to punch him in the face, put their fists in his face, steal his possessions and frighten him. I caught them on lots of occasions. I had to call the Police to report the horrific abuse and demand he was moved to another appropriate ward which he was but I had to involve the Police in order to do so. So bad.
21 February 2024
My brother spent the last two months of his life at Town Thorns. He was happy and safe there until his death, just before Christmas from dementia. His family and myself were extremely impressed with the facilities, cleanliness and treatment that he received. We were also treated with care and support from the staff. We would highly recommend Town Thorns to anyone who needs care for a relative.
06 December 2023
Since my Mum has been incarcerated in this home in a 1st floor ward with limited contact with the outside world as a ward of the NHS, the thing that drives me the most crazy is the fact the Town Thorns cannot manage the simple act of allowing me, my Mum's son to have any good communication with her, over the year that she has been stuck in this place surrounded by people who insult her intelligence! Town Thorns, please fix my Mum's internet issues and make your telephone system resident-friendly. I continue to be horrified by the fact that I am no longer able to have a private conversation with my Mother any more! Could the Manager please fix it, or I will shout louder and that won't be good for the sale of Town Thorns now, will it?!
25 July 2023
I was nervous when it was decided my mum needed to move into Townthorns permanently. I didn't need to worry. She loves it. The care and facilities are excellent. For us it is the activities that provide the interaction and new friends my mum has made. The stimulation is amazing. I could not have done that for her. The staff are all lovely, providing quality care. The thing for me is I can visit anytime. Nothing to hide.
25 May 2023
I used to manage a residential home so when visiting my friend I looked at things from a staff and residential point of view and I can honestly say what an excellent home it is. My friend is very happy and has not looked so well for years, she is so well looked after. It's lovely to see staff doing so much with residents like crafts, singing, games, planting in the new high beds in the garden or taking them around the lovely grounds sitting and chatting one to one. When it was her birthday, they made a cake to fit her hobby of knitting - my friend's words to my husband were it was one of the best birthdays I have had. Would definitely recommend Town Thorns.
15 March 2023
Management rarely answers enquiries properly, if they do respond then answers are vague or incomplete. Our relative was in care for 3 weeks before we finally found out about fees etc. Relatives' access passes are still not available after 2 months. No update on physio assistance despite many requests. No update on hearing aid referrals or help. Some staff are engaging and friendly, not all though. Sometimes we get a very limited greeting from some staff when they let us in, making us feel unwelcome and like a hindrance. A dirty bedpan was left in the en-suite bathroom on the latest visit. No decaffeinated drinks were available for residents despite their medical needs. Limited wheelchair availability. Nice new building etc., looks nice and neat and tidy but there's very little 'life' going on. Very quiet. We have no concerns over the safety and security here but it really feels like it is only the basic standard of care provided, 'just enough' seems to be the standard.
11 August 2022
My mother was a resident from October 2018 until her death in June 2020 (aged 99) She was cared for by dedicated staff and enjoyed walking in the garden and joining in activities. I also visit a close friend who is a current resident (since 2017). He is very happy with his care.