Submit a Review for Nether Hall Care Home Ltd
Nether Hall Road, Hartshorne, Swadlincote, DE11 7AA
View Full Details of Nether Hall Care Home LtdLatest Reviews for Nether Hall Care Home Ltd
04 February 2025
I am very disappointed with the level of care my mum received at Nether Hall Care Home, especially after the new management changed. One of many concerns was how the activities team treated her because her dementia was more advanced than other residents. She was often excluded from group activities instead of being given appropriate support to participate. This was incredibly upsetting, as social interactions is so important for dementia patients. Additionally, I had to repeatedly remind the nursing staff about my mum's medical needs, which should have been managed properly without my constant intervention. This lack of attention to detail made me question the overall quality of care being provided. Families trust care homes to look after their loved ones with compassion and professionalism, but unfortunately, that was not our experience. I hope improvements are made so that other residents and families do not face the same issues.
26 April 2024
My mum came to Nether Hall in December 2023 after being admitted into hospital on 3 occasions and social services decided this was the best option. She is so looked after and cared for. From the moment I walked through the door I knew she would be ok. All the staff are very friendly, helpful and respectful not just to the people who stay here but to visitors. There is always something going on by the amazing activity team. The carers really care. I’m told that the food is amazing. When I go and see her I feel part of the “family”. You really can feel the love. If I was asked to choose a home for my mum I couldn’t have picked any better.
03 July 2023
Nether Hall is an exceptional Care/Nursing home. The management team, care staff, Kitchen/housekeeping and the wonderful activity team go above and beyond. The personal touch they offer is bespoke and having visited numerous other homes, nothing compares to Nether Hall. Mum was diagnosed with the onset of Vascular Dementia and needed more care, she has settled so well and made some lovely friends.
05 May 2023
My Mother's been a resident of Nether Hall Care Home for the last two years and I can honestly say, although this seemed an impossible decision at the time I have absolutely no regrets. My Mother is sadly affected by Alzheimer's Disease and is fully reliant on the Netherhall team of dedicated nursing and care staff for all of her care needs. When my Mother first moved into the care home, she was sadly recovering from delirium and was requiring an extremely high level of care/support which without hesitation was offered by Nether Hall's lovely manager and her team. Since then, with continual patience, dedication and person-centered care my Mother's behaviours have settled and it's lovely to see the relationships she now has. I also need to mention how truly amazing the activity team are! These ladies are incredibly thoughtful and creative, spending time with each resident and engaging them in a wide range of individual/group activities on a regular basis. I can't thank the Nether Hall team enough!
25 April 2023
Both of my parents moved into Nether Hall Care Home at the beginning of January 2023 and the care given to them has been exceptional. But since my mum's passing during February, we cannot thank the team enough for the love and support given to Dad. Plus, they certainly keep him occupied and engaged in between family visits.
21 April 2023
The quality of care at Nether Hall is excellent. The staff are all very kind and caring, in fact, they are exemplary. My stepmother had been a resident for a number of years but sadly died in February. During her time in Nether Hall, she was looked after with dignity. On my visits to Nether Hall, she always looked well cared for and the Home was always spotlessly clean. I really appreciated the video calls that the activities team facilitated so that, despite living several hundred miles from Nether Hall, I was able to have regular contact with my stepmother. The staff at Nether Hall were also very kind to me when my stepmother died, and talked to me on a video call and gave me reassurance that my stepmother's passing was peaceful and dignified. In fact, I can't thank the staff enough for their kindness and care over the years. I have no hesitation in recommending Nether Hall Care Home.
19 April 2023
My mother has been a resident at Netherhall since August 2022. I haven't looked back after making that hard decision to move Mum, yet again. She settled quickly into its caring environment. I have been delighted with the care and consideration she receives at Netherhall, and very impressed with the wide variety of activities available to all residents, even those who are confined to their rooms. The staff are polite, cheerful and helpful. The home is bright, clean and has a very pleasant outlook. I would not hesitate to recommend it. Thank you to all the family at Netherhall and the hard work they put into caring for our loved ones.
06 May 2021
I just want to say thank you to all the staff at the home. They have kept everyone safe this past year. Good news too that there are new owners and loads more staff in the home. Good luck for the future.
03 June 2020
We are very happy with the care that my father receives at Netherhall and would recommend the home to other families. The staff are very caring, friendly and helpful at all times. We have not had any adverse issues in the two years that my father has been a resident.
14 May 2020
On my last visit to Netherhall, I found it much the same as my previous visits, that it is a pleasant place to visit, warm and cozy, and the staff helpful and kind. It also was clean and tidy. I am not able to critique it in any form and should definitely recommend it to anyone seeking similar accommodation.
14 May 2020
Very happy with the care my mum is receiving. Was impressed how well the new manager made contact with me on taking up her position at Netherhall. Any concerns I have are dealt with promptly and emails replied by return. All staff are friendly and caring and have been very understanding during this very difficult time of lockdown.
14 May 2020
You have an excellent reputation which is why I wanted my aunt to come to you. I travelled from South Wales where I live the day after she was admitted. I have only visited a few times just before the lockdown when I had to come home. The staff that I have met, all seem very friendly and good at what they do. Everywhere seems spotlessly clean and my aunt has a very nice room with a lovely outlook. I speak to my aunt every night on the phone and she has no complaints. Some things I cannot comment on because I have not been able to be there or see what is happening.
06 May 2020
Home from home. Nothing too much trouble. All the staff is amazing. The food is amazing. I dot think any home could beat this home. it is one of the best. Staff and management very approachable and happy to help with anything if they can.
06 May 2020
My mother suffers from vascular dementia and when admitted to nursing care 12 months ago was in a very vulnerable and neglected state. The last 12 months at Netherhall have helped her to become settled and have seen her health improve because of the excellent standard of care she is receiving. It has not been an easy journey but the staff have treated her with dignity and patience and always put her needs as a priority. Thank you!
06 May 2020
Mum has been at Netherhall hall for 9 years. She settled into Netherhall very quickly. As a family, we had had a few issues, but with management and staff, issues have been dealt with promptly. Over the last couple of years, there have been a lot of changes, all for the better, especially for the care of Mum. We would like to take this opportunity as a family and in these difficult and testing times, to say a huge thank you to the Manager and her staff.
21 April 2020
Brilliant. Well looked after. Treated with care.
31 December 2018
Lovely clean homely place. Staff amazing. Really good meals.
14 December 2018
A lovely, friendly environment. Very clean and homely. The rooms are lovely, meals are great and nothing is too much trouble for the staff.
29 August 2018
All the staff are excellent and dad is very happy and comfortable in Netherhall. Nothing is too much trouble and it is, to me, a great comfort and peace of mind knowing dad is so cared for. Thank you to everyone at Netherhall for caring.
23 August 2018
My husband was diagnosed with liver cancer and was given 6 months to live. We were about to move and Netherhall had been recommended to me for possible respite. I couldn't have chosen a better place. The care and compassion of the staff is impeccable. Nothing is too much trouble. The food is excellent. The compassion towards the family is amazing. My husband's words 'It's lovely here, I could easily spend my last days here'.
Latest Reviews for Nether Hall Care Home Ltd
04 February 2025
I am very disappointed with the level of care my mum received at Nether Hall Care Home, especially after the new management changed. One of many concerns was how the activities team treated her because her dementia was more advanced than other residents. She was often excluded from group activities instead of being given appropriate support to participate. This was incredibly upsetting, as social interactions is so important for dementia patients. Additionally, I had to repeatedly remind the nursing staff about my mum's medical needs, which should have been managed properly without my constant intervention. This lack of attention to detail made me question the overall quality of care being provided. Families trust care homes to look after their loved ones with compassion and professionalism, but unfortunately, that was not our experience. I hope improvements are made so that other residents and families do not face the same issues.
26 April 2024
My mum came to Nether Hall in December 2023 after being admitted into hospital on 3 occasions and social services decided this was the best option. She is so looked after and cared for. From the moment I walked through the door I knew she would be ok. All the staff are very friendly, helpful and respectful not just to the people who stay here but to visitors. There is always something going on by the amazing activity team. The carers really care. I’m told that the food is amazing. When I go and see her I feel part of the “family”. You really can feel the love. If I was asked to choose a home for my mum I couldn’t have picked any better.
03 July 2023
Nether Hall is an exceptional Care/Nursing home. The management team, care staff, Kitchen/housekeeping and the wonderful activity team go above and beyond. The personal touch they offer is bespoke and having visited numerous other homes, nothing compares to Nether Hall. Mum was diagnosed with the onset of Vascular Dementia and needed more care, she has settled so well and made some lovely friends.
05 May 2023
My Mother's been a resident of Nether Hall Care Home for the last two years and I can honestly say, although this seemed an impossible decision at the time I have absolutely no regrets. My Mother is sadly affected by Alzheimer's Disease and is fully reliant on the Netherhall team of dedicated nursing and care staff for all of her care needs. When my Mother first moved into the care home, she was sadly recovering from delirium and was requiring an extremely high level of care/support which without hesitation was offered by Nether Hall's lovely manager and her team. Since then, with continual patience, dedication and person-centered care my Mother's behaviours have settled and it's lovely to see the relationships she now has. I also need to mention how truly amazing the activity team are! These ladies are incredibly thoughtful and creative, spending time with each resident and engaging them in a wide range of individual/group activities on a regular basis. I can't thank the Nether Hall team enough!
25 April 2023
Both of my parents moved into Nether Hall Care Home at the beginning of January 2023 and the care given to them has been exceptional. But since my mum's passing during February, we cannot thank the team enough for the love and support given to Dad. Plus, they certainly keep him occupied and engaged in between family visits.
21 April 2023
The quality of care at Nether Hall is excellent. The staff are all very kind and caring, in fact, they are exemplary. My stepmother had been a resident for a number of years but sadly died in February. During her time in Nether Hall, she was looked after with dignity. On my visits to Nether Hall, she always looked well cared for and the Home was always spotlessly clean. I really appreciated the video calls that the activities team facilitated so that, despite living several hundred miles from Nether Hall, I was able to have regular contact with my stepmother. The staff at Nether Hall were also very kind to me when my stepmother died, and talked to me on a video call and gave me reassurance that my stepmother's passing was peaceful and dignified. In fact, I can't thank the staff enough for their kindness and care over the years. I have no hesitation in recommending Nether Hall Care Home.
19 April 2023
My mother has been a resident at Netherhall since August 2022. I haven't looked back after making that hard decision to move Mum, yet again. She settled quickly into its caring environment. I have been delighted with the care and consideration she receives at Netherhall, and very impressed with the wide variety of activities available to all residents, even those who are confined to their rooms. The staff are polite, cheerful and helpful. The home is bright, clean and has a very pleasant outlook. I would not hesitate to recommend it. Thank you to all the family at Netherhall and the hard work they put into caring for our loved ones.
06 May 2021
I just want to say thank you to all the staff at the home. They have kept everyone safe this past year. Good news too that there are new owners and loads more staff in the home. Good luck for the future.
03 June 2020
We are very happy with the care that my father receives at Netherhall and would recommend the home to other families. The staff are very caring, friendly and helpful at all times. We have not had any adverse issues in the two years that my father has been a resident.
14 May 2020
On my last visit to Netherhall, I found it much the same as my previous visits, that it is a pleasant place to visit, warm and cozy, and the staff helpful and kind. It also was clean and tidy. I am not able to critique it in any form and should definitely recommend it to anyone seeking similar accommodation.
14 May 2020
Very happy with the care my mum is receiving. Was impressed how well the new manager made contact with me on taking up her position at Netherhall. Any concerns I have are dealt with promptly and emails replied by return. All staff are friendly and caring and have been very understanding during this very difficult time of lockdown.
14 May 2020
You have an excellent reputation which is why I wanted my aunt to come to you. I travelled from South Wales where I live the day after she was admitted. I have only visited a few times just before the lockdown when I had to come home. The staff that I have met, all seem very friendly and good at what they do. Everywhere seems spotlessly clean and my aunt has a very nice room with a lovely outlook. I speak to my aunt every night on the phone and she has no complaints. Some things I cannot comment on because I have not been able to be there or see what is happening.
06 May 2020
Home from home. Nothing too much trouble. All the staff is amazing. The food is amazing. I dot think any home could beat this home. it is one of the best. Staff and management very approachable and happy to help with anything if they can.
06 May 2020
My mother suffers from vascular dementia and when admitted to nursing care 12 months ago was in a very vulnerable and neglected state. The last 12 months at Netherhall have helped her to become settled and have seen her health improve because of the excellent standard of care she is receiving. It has not been an easy journey but the staff have treated her with dignity and patience and always put her needs as a priority. Thank you!
06 May 2020
Mum has been at Netherhall hall for 9 years. She settled into Netherhall very quickly. As a family, we had had a few issues, but with management and staff, issues have been dealt with promptly. Over the last couple of years, there have been a lot of changes, all for the better, especially for the care of Mum. We would like to take this opportunity as a family and in these difficult and testing times, to say a huge thank you to the Manager and her staff.
21 April 2020
Brilliant. Well looked after. Treated with care.
31 December 2018
Lovely clean homely place. Staff amazing. Really good meals.
14 December 2018
A lovely, friendly environment. Very clean and homely. The rooms are lovely, meals are great and nothing is too much trouble for the staff.
29 August 2018
All the staff are excellent and dad is very happy and comfortable in Netherhall. Nothing is too much trouble and it is, to me, a great comfort and peace of mind knowing dad is so cared for. Thank you to everyone at Netherhall for caring.
23 August 2018
My husband was diagnosed with liver cancer and was given 6 months to live. We were about to move and Netherhall had been recommended to me for possible respite. I couldn't have chosen a better place. The care and compassion of the staff is impeccable. Nothing is too much trouble. The food is excellent. The compassion towards the family is amazing. My husband's words 'It's lovely here, I could easily spend my last days here'.