Submit a Review for Balmore Country House Nursing Home
245/247 Loughborough Road, Ruddington, Nottingham, NG11 6NY
View Full Details of Balmore Country House Nursing HomeLatest Reviews for Balmore Country House Nursing Home
23 October 2024
My mother moved into Balmore Country House on 26th September 2024. The staff from the Manager to the whole team are all highly professional and all possess that can-do attitude. Their approach to care for the residents is exceptional. The home has that airy bright vibe and my mother was very well cared for throughout her stay. I felt highly confident in leaving Mum in the staff's care.
30 August 2024
My father-in-law had Dementia and was a resident of Balmore for about a year. We all found the staff incredibly caring working hard to get to know him, his background and his interests and using these to respond to his needs in a really personalised way. They created resources that reflected his professional career and the phase of life his Dementia placed him in, helping him to settle, feel he belonged and was valued for who he was. Everyone who worked there knew his name and spoke to him when they passed him. Despite events occurring when residents became agitated or incidents occurred, we never saw staff respond in any way except calm and caring. And even when things became problematic, they still worked to find a solution that centred around my father-in-law remaining calm, safe and cared for. As a family, we were always welcomed, with my Mum being invited to share meals and events at the care home with her husband. We will be forever grateful to everyone for their care of him. Thank you.
01 August 2024
My father was resident for a week and a half of respite at the Ruddington Retirement Village, part of the Balmore complex. He had a great experience, the staff couldn't have done more and the facilities and his room were very comfortable and extremely clean. He also enjoyed the food and drink, even a little party with dancing. As a family, we found the staff gave useful feedback, were easy to communicate with and his stay was a great success.
14 August 2023
The family and myself are happy and satisfied with the care my sister is receiving at the Balmore Country House Nursing Home. The staff are very kind, caring and helpful. Unfortunately, my sister is not able to make and meaningful contribution regarding her care as, due to her Alzheimer's, she is no longer able to make her views known. However, she does seem to be content, settled and accepting of the situation she is in.
13 July 2023
My wife suffered a stroke which significantly affected her cognitive functioning. As a result, after a long stay in the hospital, she was transferred to Balmore Country House after I had conducted quite extensive research as to the most suitable nursing home in which to place her. I visited her on a regular and frequent basis and during her three-month stay there I observed how the staff dealing with all aspects of her care were not only professional and diligent in the ways in which they cared for her but also kind and personally involved in doing so. As she came to her end they showed the greatest compassion to both her and my family and looked after us in a very loving way. They did not have to do that. Advice - read between the lines of the CQC reports. I decided that Balmore’s “good” was better for my wife than the “excellent” awarded to other perhaps more institutional places in Nottingham.
27 May 2023
My mother and father who were both suffering from dementia were very well cared for and the staff are all very friendly. I was made to feel welcome whenever I visited and my parents were very happy in the care home. They had rooms opposite each other and we were able to sit together in Mum's room and watch television if they wanted to be alone. They also took part in activities organised by the staff. My mother also had Parkinson's disease and the staff encouraged her and my father to sit out in the beautiful garden in fine weather. As their health deteriorated more care was given and they had regular visits from the doctor. I would recommend this home to anyone looking for care for their relative.
21 April 2023
The home is a quiet, calm and friendly environment. The staff are capable, professional and skilled at their jobs. All the staff I have encountered have been patient, polite and caring. My mum has been a resident for 16 months and the turnover of staff has been low meaning staff know Mum's likes and dislikes well and take care to chat with her while they carry on their jobs.
16 January 2023
My granma was admitted to Balmore Country Nursing Home in June 2022 (against our wishes) as she needed to be kept off her back due to a pressure sore. She wasn't kept off her back at all she was flat on her back the whole time. When I questioned a staff member about this I was told she was 'on a tilt'. She wasn't 'on a tilt ' I have pictures. My daughter and her partner visited the Saturday night and whilst they were there my granma was being sick. It took 20 minutes to find somebody to come to my grandma's aid. She was on her back and if my daughter hadn't been there she could've choked. She died in the early hours of Sunday.
06 October 2022
My dad and family received the level of care and support we had hoped for. Communication with the administrative staff and nurses was very good, even during Covid lockdowns. End of life care was excellent and Dad was comfortable and calm. Real effort went into out and indoor activities and entertainment.
26 July 2022
I think all the staff are wonderful, and nothing is too much trouble. My husband is very well cared for. I am very happy with everything.
13 July 2022
We have no complaints at all after ten months and are more than satisfied with all aspects of the care my wife is receiving.
29 June 2022
Lovely, hard-working, caring staff. Rooms are very basic. Intrusive residents are dealt with, but consequently, belongings go missing. Mum has spent huge money living there for three-plus years, and the extensions look wonderful. Wheelchairs need maintaining and cleaning more frequently. Overall, staff work with challenging, heavy workload residents. Thank you all.
13 June 2022
My mother has been a resident of this care home for a little under a year and while the care started out as adequate it has declined considerably over recent months. Clearly, staffing issues are a major problem as there is never enough staff to cope with demand. Dementia patients are left to wander around unsupervised, call buzzers remain unanswered sometimes for hours at a time. In reality, this means Mum can spend as much as 18 hours confined to her bed as she requires assistance to get up. She is put to bed sometimes at 4.30pm in the afternoon. I believe this is a benefit to the care home staff and not my mothers well being. Recently clothing and personal items have started to go missing from Mum’s room and although this has been raised numerous times with the manager, she shows very little concern or ability to be able to deal with the problem. I could not in all honesty recommend the Balmore Country House as a place to put your loved one if you want them to have reasonable care.
17 November 2021
Lovely, friendly, helpful and caring. My only problem is the telephones living abroad this is my only way of communication and I have difficulty in getting through and speaking to my mother.
12 November 2021
Staff were all lovely - very caring, polite and helpful. Nothing was too much trouble. They were always willing to talk about any concerns. Even though my relative is finding a change of home confusing. I feel happy that she is in very good hands well treated and respected. I'm sure it will soon feel like home.
09 November 2021
A caring and conscientious staff, and professional manager. I was impressed by the level of cleanliness and the staff were most helpful in enabling my mother to adjust to her new setting. Visiting and Covid testing routine ensures the home is Covid free. The home is in an attractive rural setting with well laid out lawns and gardens.
25 August 2021
As a nurse myself, I have been very happy with the care being given by the staff in this care home. My mother-in-law says that all the staff are nice and very caring towards her. She has a very pleasant room leading into a garden area. Her appetite is poor and the staff always try to find suitable food to tempt her to eat. The home is also very clean. Overall I feel very happy to recommend this home.
06 May 2021
The staff have always been helpful. Care appears good from what I have been able to observe during COVID restricted visits.
17 April 2021
Always kind and caring to my parents.
15 April 2021
In this difficult (COVID) time the staff have been very attentive, professional and caring in settling in a new resident. I have no concerns over their care of my very elderly mother.
Latest Reviews for Balmore Country House Nursing Home
23 October 2024
My mother moved into Balmore Country House on 26th September 2024. The staff from the Manager to the whole team are all highly professional and all possess that can-do attitude. Their approach to care for the residents is exceptional. The home has that airy bright vibe and my mother was very well cared for throughout her stay. I felt highly confident in leaving Mum in the staff's care.
30 August 2024
My father-in-law had Dementia and was a resident of Balmore for about a year. We all found the staff incredibly caring working hard to get to know him, his background and his interests and using these to respond to his needs in a really personalised way. They created resources that reflected his professional career and the phase of life his Dementia placed him in, helping him to settle, feel he belonged and was valued for who he was. Everyone who worked there knew his name and spoke to him when they passed him. Despite events occurring when residents became agitated or incidents occurred, we never saw staff respond in any way except calm and caring. And even when things became problematic, they still worked to find a solution that centred around my father-in-law remaining calm, safe and cared for. As a family, we were always welcomed, with my Mum being invited to share meals and events at the care home with her husband. We will be forever grateful to everyone for their care of him. Thank you.
01 August 2024
My father was resident for a week and a half of respite at the Ruddington Retirement Village, part of the Balmore complex. He had a great experience, the staff couldn't have done more and the facilities and his room were very comfortable and extremely clean. He also enjoyed the food and drink, even a little party with dancing. As a family, we found the staff gave useful feedback, were easy to communicate with and his stay was a great success.
14 August 2023
The family and myself are happy and satisfied with the care my sister is receiving at the Balmore Country House Nursing Home. The staff are very kind, caring and helpful. Unfortunately, my sister is not able to make and meaningful contribution regarding her care as, due to her Alzheimer's, she is no longer able to make her views known. However, she does seem to be content, settled and accepting of the situation she is in.
13 July 2023
My wife suffered a stroke which significantly affected her cognitive functioning. As a result, after a long stay in the hospital, she was transferred to Balmore Country House after I had conducted quite extensive research as to the most suitable nursing home in which to place her. I visited her on a regular and frequent basis and during her three-month stay there I observed how the staff dealing with all aspects of her care were not only professional and diligent in the ways in which they cared for her but also kind and personally involved in doing so. As she came to her end they showed the greatest compassion to both her and my family and looked after us in a very loving way. They did not have to do that. Advice - read between the lines of the CQC reports. I decided that Balmore’s “good” was better for my wife than the “excellent” awarded to other perhaps more institutional places in Nottingham.
27 May 2023
My mother and father who were both suffering from dementia were very well cared for and the staff are all very friendly. I was made to feel welcome whenever I visited and my parents were very happy in the care home. They had rooms opposite each other and we were able to sit together in Mum's room and watch television if they wanted to be alone. They also took part in activities organised by the staff. My mother also had Parkinson's disease and the staff encouraged her and my father to sit out in the beautiful garden in fine weather. As their health deteriorated more care was given and they had regular visits from the doctor. I would recommend this home to anyone looking for care for their relative.
21 April 2023
The home is a quiet, calm and friendly environment. The staff are capable, professional and skilled at their jobs. All the staff I have encountered have been patient, polite and caring. My mum has been a resident for 16 months and the turnover of staff has been low meaning staff know Mum's likes and dislikes well and take care to chat with her while they carry on their jobs.
16 January 2023
My granma was admitted to Balmore Country Nursing Home in June 2022 (against our wishes) as she needed to be kept off her back due to a pressure sore. She wasn't kept off her back at all she was flat on her back the whole time. When I questioned a staff member about this I was told she was 'on a tilt'. She wasn't 'on a tilt ' I have pictures. My daughter and her partner visited the Saturday night and whilst they were there my granma was being sick. It took 20 minutes to find somebody to come to my grandma's aid. She was on her back and if my daughter hadn't been there she could've choked. She died in the early hours of Sunday.
06 October 2022
My dad and family received the level of care and support we had hoped for. Communication with the administrative staff and nurses was very good, even during Covid lockdowns. End of life care was excellent and Dad was comfortable and calm. Real effort went into out and indoor activities and entertainment.
26 July 2022
I think all the staff are wonderful, and nothing is too much trouble. My husband is very well cared for. I am very happy with everything.
13 July 2022
We have no complaints at all after ten months and are more than satisfied with all aspects of the care my wife is receiving.
29 June 2022
Lovely, hard-working, caring staff. Rooms are very basic. Intrusive residents are dealt with, but consequently, belongings go missing. Mum has spent huge money living there for three-plus years, and the extensions look wonderful. Wheelchairs need maintaining and cleaning more frequently. Overall, staff work with challenging, heavy workload residents. Thank you all.
13 June 2022
My mother has been a resident of this care home for a little under a year and while the care started out as adequate it has declined considerably over recent months. Clearly, staffing issues are a major problem as there is never enough staff to cope with demand. Dementia patients are left to wander around unsupervised, call buzzers remain unanswered sometimes for hours at a time. In reality, this means Mum can spend as much as 18 hours confined to her bed as she requires assistance to get up. She is put to bed sometimes at 4.30pm in the afternoon. I believe this is a benefit to the care home staff and not my mothers well being. Recently clothing and personal items have started to go missing from Mum’s room and although this has been raised numerous times with the manager, she shows very little concern or ability to be able to deal with the problem. I could not in all honesty recommend the Balmore Country House as a place to put your loved one if you want them to have reasonable care.
17 November 2021
Lovely, friendly, helpful and caring. My only problem is the telephones living abroad this is my only way of communication and I have difficulty in getting through and speaking to my mother.
12 November 2021
Staff were all lovely - very caring, polite and helpful. Nothing was too much trouble. They were always willing to talk about any concerns. Even though my relative is finding a change of home confusing. I feel happy that she is in very good hands well treated and respected. I'm sure it will soon feel like home.
09 November 2021
A caring and conscientious staff, and professional manager. I was impressed by the level of cleanliness and the staff were most helpful in enabling my mother to adjust to her new setting. Visiting and Covid testing routine ensures the home is Covid free. The home is in an attractive rural setting with well laid out lawns and gardens.
25 August 2021
As a nurse myself, I have been very happy with the care being given by the staff in this care home. My mother-in-law says that all the staff are nice and very caring towards her. She has a very pleasant room leading into a garden area. Her appetite is poor and the staff always try to find suitable food to tempt her to eat. The home is also very clean. Overall I feel very happy to recommend this home.
06 May 2021
The staff have always been helpful. Care appears good from what I have been able to observe during COVID restricted visits.
17 April 2021
Always kind and caring to my parents.
15 April 2021
In this difficult (COVID) time the staff have been very attentive, professional and caring in settling in a new resident. I have no concerns over their care of my very elderly mother.