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Riber Crescent, Basford, Nottingham, NG5 1LP
View Full Details of Connect HouseLatest Reviews for Connect House
11 April 2024
I am more than satisfied with the overall care my brother receives from Connect House.
29 June 2023
Cannot recommend highly enough. Always on hand to help with anything and kept fully informed every week. Every member of staff takes time to remember every relative, is always so friendly and treats my family member so well. End-of-life care is amazing.
06 April 2023
A big thank you to Connect House for looking after my father after being transferred from the hospital, all the staff who looked after my father did a wonderful job and thank you to another care provider, who did a fantastic job helping my 91-year-old father to learn to walk again after nearly 2 months in hospital. He's now back at home and walking well on his sticks and improving daily thanks again for your wonderful care.
01 March 2022
The staff in the Garden Suite at Connect House Care Home were brilliant with my friend who ended up staying there for around ten months whilst waiting for a room in a permanent home. As far as I could tell during my daily visits they always followed protocols for Covid and did their best to keep everyone safe, it was frustrating (and at times freezing) not always being able to go inside for visits but completely understandable, the window visits were perfectly fine and although the staff were busy they always made time to accommodate my visits. The room he was in was always clean and tidy, the main lounge and dining area were also kept to the same high standards. I really can't fault his time there, the only thing was when he was transferred to short term residential care from rehabilitation all the physio support stopped but this is nothing to do with Connect House itself, it is an external service that provides this. I want to thank all the staff at Connect House for the love and support shown.
20 August 2021
Met and greeted by staff in a caring manner, talked through Covid lateral flow test, explained and lead to fire exit. Once in the room with family, staff answered all of my questions and when not knowing answers they went to source and answer. Met matron and senior healthcare advisor who explained where we were heading with care and fully explained what was in place now and what will be in next few days. Felt 100% reassured and listened to. Care compassion and empathy shown by all staff.
18 August 2021
Staff approachable, care needs met from the first point of contact via telephone, friendly approach. On entering the building, staff were helpful and answered all my questions and I felt listened to. I feel my brother is entering end of life and staff are doing all they can to make him settled and comfortable.
05 August 2021
I was impressed by the cheeriness of the staff. They were always helpful and anxious to please. My friend received good care and was pleased to be where he was. As a visitor, I was always given a Covid check and accompanied by a member of staff to and from my friend's room. You were required to book a visit ahead of time but it was not always possible to make telephone contact.
29 March 2021
Came into Connect House after a short stay in hospital. The care my auntie received is brilliant. The staff and home manager are brilliant. The meals are good. I would recommend Connect House.
20 November 2020
You can have the most modern building and facilities in the world, but it means nothing without the right staff. All the staff at Connect House were excellent at every level; I could not believe how friendly and helpful they were. Connect House belongs in the premier league of care homes; I cannot thank and praise them enough.
12 November 2020
Received nothing but kindness from the staff. Our mother was treated by wonderful, caring staff. Nothing was too much trouble for them, they were so helpful and caring with all our questions and very accommodating in making arrangements for us to see our mother at her room window. The staff are to be proud of, they are absolute angels. Thank you for looking after our mother, it put our minds at rest.
05 October 2020
The staff at Connect House showed my grandfather the utmost care, respect and dignity when he was very poorly with coronavirus earlier this year. Along with this, they keep me informed of his progress. My grandfather made it through coronavirus and as now a permanent resident at Connect House. They take very good care of him and he really likes it there. They are happy with me ringing several times a week to speak to him on the telephone, he always appears clean and well looked after, they do activities with him, and he has put on weight since his illness and hospital admission. I am really happy with Connect House and would highly recommend it.
28 September 2020
Staff spoke to residents like they were children. Never saw any real interaction between staff and residents when visiting. Carers described as being 'very rough' by resident when preparing them for bed/in a morning. Seem to run on minimal staff which left no person-centred care for residents. Slow to respond to or investigate concerns. The family were not invited to be involved in their care plan or assessment of needs (rehabilitating).
28 September 2020
I cannot thank all the staff enough for the care of my dad. From the moment he arrived the whole team were caring, supportive and informative about the care he would get. The rooms had on suites, were spotless, bright and had everything he needed. The staff were always attentive to Dad's every need, the food always smelt lovely. From first thing in the morning till the last thing at night, we were always made to feel welcome, the staff are always smiling and answered all our questions. My dad was on the end of life care and the staff went above and beyond to make this difficult time as a family more comfortable. After Dad had passed each member of staff came to see us to pay their condolences and comfort us all. They made Dad comfortable and let us have as much time as we all needed. Again, I cannot thank all the staff enough for what they did, they made my Dad's last few days comfortable and peaceful, we couldn't have wished for anymore.
27 March 2020
Caring and attentive staff, overall experience good. Activities could be improved. Nursing care is excellent. All the staff are friendly and approachable and helpful at all times and go out of their way to assist.
11 March 2020
My husband was admitted three weeks ago and has improved beyond belief thanks to the caring and attentive staff. For the first time in many months, Connect House has given my husband the confidence and mental strength to get better. His complicated medication is always given at correct times and quantities. The efficiency of all the staff is amazing, and for the first time in a long time, I feel safe to leave him in their caring hands. Most impressive is that the staff know his history and therefore spot problems before they get out of hand. Well done and thank you.
11 March 2020
Our experience has been very good, have told us every step what is happening to our family member, and what they are going to be doing. All staff are very friendly to all and they all make sure that we are ok ourselves, not just the family member that is staying there.
04 March 2020
If I had any concerns regarding my mother's general health or welfare have always found the staff to be caring. Most importantly my mother does seem quite content with everything at Connect House. That, of course, is the most important of all.
Latest Reviews for Connect House
11 April 2024
I am more than satisfied with the overall care my brother receives from Connect House.
29 June 2023
Cannot recommend highly enough. Always on hand to help with anything and kept fully informed every week. Every member of staff takes time to remember every relative, is always so friendly and treats my family member so well. End-of-life care is amazing.
06 April 2023
A big thank you to Connect House for looking after my father after being transferred from the hospital, all the staff who looked after my father did a wonderful job and thank you to another care provider, who did a fantastic job helping my 91-year-old father to learn to walk again after nearly 2 months in hospital. He's now back at home and walking well on his sticks and improving daily thanks again for your wonderful care.
01 March 2022
The staff in the Garden Suite at Connect House Care Home were brilliant with my friend who ended up staying there for around ten months whilst waiting for a room in a permanent home. As far as I could tell during my daily visits they always followed protocols for Covid and did their best to keep everyone safe, it was frustrating (and at times freezing) not always being able to go inside for visits but completely understandable, the window visits were perfectly fine and although the staff were busy they always made time to accommodate my visits. The room he was in was always clean and tidy, the main lounge and dining area were also kept to the same high standards. I really can't fault his time there, the only thing was when he was transferred to short term residential care from rehabilitation all the physio support stopped but this is nothing to do with Connect House itself, it is an external service that provides this. I want to thank all the staff at Connect House for the love and support shown.
20 August 2021
Met and greeted by staff in a caring manner, talked through Covid lateral flow test, explained and lead to fire exit. Once in the room with family, staff answered all of my questions and when not knowing answers they went to source and answer. Met matron and senior healthcare advisor who explained where we were heading with care and fully explained what was in place now and what will be in next few days. Felt 100% reassured and listened to. Care compassion and empathy shown by all staff.
18 August 2021
Staff approachable, care needs met from the first point of contact via telephone, friendly approach. On entering the building, staff were helpful and answered all my questions and I felt listened to. I feel my brother is entering end of life and staff are doing all they can to make him settled and comfortable.
05 August 2021
I was impressed by the cheeriness of the staff. They were always helpful and anxious to please. My friend received good care and was pleased to be where he was. As a visitor, I was always given a Covid check and accompanied by a member of staff to and from my friend's room. You were required to book a visit ahead of time but it was not always possible to make telephone contact.
29 March 2021
Came into Connect House after a short stay in hospital. The care my auntie received is brilliant. The staff and home manager are brilliant. The meals are good. I would recommend Connect House.
20 November 2020
You can have the most modern building and facilities in the world, but it means nothing without the right staff. All the staff at Connect House were excellent at every level; I could not believe how friendly and helpful they were. Connect House belongs in the premier league of care homes; I cannot thank and praise them enough.
12 November 2020
Received nothing but kindness from the staff. Our mother was treated by wonderful, caring staff. Nothing was too much trouble for them, they were so helpful and caring with all our questions and very accommodating in making arrangements for us to see our mother at her room window. The staff are to be proud of, they are absolute angels. Thank you for looking after our mother, it put our minds at rest.
05 October 2020
The staff at Connect House showed my grandfather the utmost care, respect and dignity when he was very poorly with coronavirus earlier this year. Along with this, they keep me informed of his progress. My grandfather made it through coronavirus and as now a permanent resident at Connect House. They take very good care of him and he really likes it there. They are happy with me ringing several times a week to speak to him on the telephone, he always appears clean and well looked after, they do activities with him, and he has put on weight since his illness and hospital admission. I am really happy with Connect House and would highly recommend it.
28 September 2020
Staff spoke to residents like they were children. Never saw any real interaction between staff and residents when visiting. Carers described as being 'very rough' by resident when preparing them for bed/in a morning. Seem to run on minimal staff which left no person-centred care for residents. Slow to respond to or investigate concerns. The family were not invited to be involved in their care plan or assessment of needs (rehabilitating).
28 September 2020
I cannot thank all the staff enough for the care of my dad. From the moment he arrived the whole team were caring, supportive and informative about the care he would get. The rooms had on suites, were spotless, bright and had everything he needed. The staff were always attentive to Dad's every need, the food always smelt lovely. From first thing in the morning till the last thing at night, we were always made to feel welcome, the staff are always smiling and answered all our questions. My dad was on the end of life care and the staff went above and beyond to make this difficult time as a family more comfortable. After Dad had passed each member of staff came to see us to pay their condolences and comfort us all. They made Dad comfortable and let us have as much time as we all needed. Again, I cannot thank all the staff enough for what they did, they made my Dad's last few days comfortable and peaceful, we couldn't have wished for anymore.
27 March 2020
Caring and attentive staff, overall experience good. Activities could be improved. Nursing care is excellent. All the staff are friendly and approachable and helpful at all times and go out of their way to assist.
11 March 2020
My husband was admitted three weeks ago and has improved beyond belief thanks to the caring and attentive staff. For the first time in many months, Connect House has given my husband the confidence and mental strength to get better. His complicated medication is always given at correct times and quantities. The efficiency of all the staff is amazing, and for the first time in a long time, I feel safe to leave him in their caring hands. Most impressive is that the staff know his history and therefore spot problems before they get out of hand. Well done and thank you.
11 March 2020
Our experience has been very good, have told us every step what is happening to our family member, and what they are going to be doing. All staff are very friendly to all and they all make sure that we are ok ourselves, not just the family member that is staying there.
04 March 2020
If I had any concerns regarding my mother's general health or welfare have always found the staff to be caring. Most importantly my mother does seem quite content with everything at Connect House. That, of course, is the most important of all.