Submit a Review for Sandwood Care Home
700 Mansfield Road, Nottingham, NG5 3FS
View Full Details of Sandwood Care HomeLatest Reviews for Sandwood Care Home
07 March 2024
Our elderly relative came to live at Sandwood in December 2023. The home is spacious, clean, and odour-free. It has large en-suite bedrooms, wide corridors and multiple living spaces. The food is good, with an attractive and varied menu. Our relative is not an easy person to deal with, yet the staff have always been friendly, welcoming, caring and professional, often over and above the call of duty. They do not just care for physical needs but sit and spend time with residents. They also keep in regular touch with us, her family. Thank you so much.
06 March 2024
My mum was a resident at Sandwood Care Home for 9 months until her recent death. I couldn’t have chosen a better home for her. Every member of staff, regardless of their role, had an abundance of patience, humour and respect. I had peace of mind to leave Mum in their care, knowing she would be well looked after. There were many opportunities for activities and to enjoy entertainment and it was great to see photos of my mum participating in these. I was always made very welcome when I visited and was able to stay as long as I wanted. I’d recommend it to anyone.
15 February 2024
Sandwood has a Care Quality Commission rating of: Safe – Requires improvement, Effective – Requires improvement, Caring – requires improvement, Responsive – Requires Improvement, Well-led – Inadequate. Ignore this at your or your loved ones' peril. Whilst this inspection was from 21 October 2020 I can personally vouch that it is accurate today. The staff employed by Sandwood are kind and caring, however, the management and Abbeyfield do not appear to have the same qualities. In fact, during the 16 months my mum spent at Sandwood there were effectively 6 changes in management. Sandwood wrongly administered dangerous, controlled drugs to my mum many, many times – all requiring the necessity to report to Safeguarding. Sandwood and Abbeyfield may attempt to defend this review in any way they can, but I would say this “is giving up your loved one to a care home with this reputation worth the risk?” Happily, my mum has now moved and the contrast could not be greater.
07 February 2024
I believe that my family friend is being denied her basic human rights. The care staff all seem fine but the management is unpleasant and over-zealous. My friend who is aged 95 is denied visits from her family and when someone is allowed in they place two carers in her room throughout the visit. The staff fear for their jobs so do not question ludicrous management decisions. It is appalling.
16 November 2023
From the first you could see those cared for were shown dignity and respect. The attention paid to my father and other residents was superb. The staff were always a pleasure to deal with and I felt my father could mot be in safer hands, in a warm, friendly home from home environment. Having had to visit other homes recently, they do not appear to show the same compassion to residents, who appear to be left too much on their own, and they are very clinical. The care home staff and residents should be proud of what they do and where they are. Thank you for taking such good care of my dad.
09 August 2023
So pleased with the respect and care shown to Mum, even in the difficult moments due to her Alzheimer's. There is a varied choice in the activities, from walks in the park, doing a spot of gardening, baby animals, music and singing to stimulate the happy times and memories.
28 December 2022
Well looked after. Treated with respect. staff are very pleasant.
03 November 2022
My mother moved to Sandwood a year ago. She is capable and has full capacity, but following a couple of fainting fits, she lost her confidence and became withdrawn. Her husband had died seven years previously, and she became lost, lonely and scared. It was Mum's idea to move into care, and we looked at three care homes, but Sandwood was the one she felt comfortable with. She has become much more confident and has made friends. The staff know her name, which is very important, and she is well cared for. The home has some dementia patients who can be disruptive, so Mum and a few others have their own quiet lounge, with no television, where they can enjoy reading, jigsaws and chatting. Well done to the home for noticing their needs and providing this for them. I visit Mum at least twice a week and am always made to feel welcome.
03 November 2022
The staff are efficient and friendly. Residents are treated with respect and given time. The rooms are comfortable, and the food is plentiful. Plenty of lounges/rooms for those who want quiet time.
03 November 2022
Mum has lived at the Sandwood Care Home for almost a year now, following a series of falls resulting in hospitalisation. She has dementia and cannot walk unaided. She requires a gluten-free diet. The staff all seem to be patient and caring and know the personalities of the individual residents. The rooms are clean, spacious, light and airy and have ensuite facilities.
21 April 2022
We have been very happy with the care our mum has received at The Firs Residential Care Home. The staff are caring and attentive and Mum is very settled. Mum’s transition from a previous care home to The Firs Residential Care Home was managed smoothly and we are pleased to see a wider range of activities and more regular entertainment scheduled for residents. We recently enjoyed a wonderful afternoon tea for Mother’s Day and look forward to sharing more occasions like these in the future.
01 September 2020
My mother was discharged from hospital unable to sit up in bed properly. Within a couple of days of arriving at The Firs she was up, dressed and walking. The level of care has been both kind and professional and my mother is now very contented with her surroundings. From a position where we were awaiting a call from the hospital giving us the news that she had not survived the night we now have regular telephone calls and visits when the pandemic allows and are looking forward to celebrating her 97th birthday.
26 August 2020
My Mother came to The Firs from hospital mid-November 2019 in a very agitated condition, she is 96 and suffers from dementia. The wonderful care and kindness of all staff meant that she settled and began to smile again. During lockdown, I felt comforted knowing Mum was safe, content and well cared for. An additional mobile number was set up so family members could speak to their loved ones while visiting was not allowed. The new manager is making improvements in spite of the Covid-19 situation. Communications between the home and residents' families have also improved. The Firs has had no cases of Covid19, a credit to them. Mum is looked after with kindness and respect. Well done to The Firs.
12 December 2019
The care my mother received was excellent, the management, staff and carers were attentive and professional. They were very helpful when my mother died.
06 November 2017
The Firs is wonderfully run! The team are friendly & professional and show a great deal of compassion for the residents in their care. Even when situations appear challenging to me, they are handled in such respectful and thoughtful ways. We recently held a small 85th party for my mother-in-law in the quiet room, which overlooks the newly landscaped patio garden. I was encouraged to decorate the room, bring cakes and bubbly and we played a slideshow with music. We had fun, it was very much appreciated by Mother-in-law and Father-in-law and by those who were invited. The very 'smiley' in-house chef even brought Mum in a cake with candles. It is a heart-wrenching situation when care can no longer be provided in the family home, it's a decision made with a heavy heart. To know that she is very well looked after, with a level of nursing care that is second to none, in a warm, clean, safe and caring environment really does help the family to come to terms with the change. Thank you.
12 October 2017
I always find the staff at The Firs Nursing Home very approachable and they make time to discuss any worries or issues as and when they arise. They are always busy but never give the impression that they don't have time for anyone, either residents or visitors. In previous employment, I have visited clients in many different care homes but I have to admit I could not find any that were better than The Firs at providing first class care to its residents.
29 September 2017
Excellent care. The staff always strive to improve my father's life. The manager is extremely approachable and helpful. All the staff work hard to make Dad's life the best it can be. I feel happy leaving him in their care. The staff are also supportive to the family as well as the resident.
11 September 2017
This Nursing Home smells good and feels good from the moment you enter the front door. The staff are very busy but never fail to smile and say hello. They know me and they know my aunt well and understand her needs. I can tell that my aunt is comfortable with the staff from Manager to cleaner by the rapport she has with them. I have visited many nursing homes and usually, they are cold and efficient. The Firs Nursing Home is warm welcoming and efficient.
25 July 2017
My mother was a resident at The Firs Nursing Home from January 2013 until her death at 97 in June 2017. The managers and staff could not have been more kind, loving and caring. I visited my mother 2 - 3 times a week during this time and only observed compassionate caring by dedicated and long serving staff. I would highly recommend it to those needing this level of nursing support.
Latest Reviews for Sandwood Care Home
07 March 2024
Our elderly relative came to live at Sandwood in December 2023. The home is spacious, clean, and odour-free. It has large en-suite bedrooms, wide corridors and multiple living spaces. The food is good, with an attractive and varied menu. Our relative is not an easy person to deal with, yet the staff have always been friendly, welcoming, caring and professional, often over and above the call of duty. They do not just care for physical needs but sit and spend time with residents. They also keep in regular touch with us, her family. Thank you so much.
06 March 2024
My mum was a resident at Sandwood Care Home for 9 months until her recent death. I couldn’t have chosen a better home for her. Every member of staff, regardless of their role, had an abundance of patience, humour and respect. I had peace of mind to leave Mum in their care, knowing she would be well looked after. There were many opportunities for activities and to enjoy entertainment and it was great to see photos of my mum participating in these. I was always made very welcome when I visited and was able to stay as long as I wanted. I’d recommend it to anyone.
15 February 2024
Sandwood has a Care Quality Commission rating of: Safe – Requires improvement, Effective – Requires improvement, Caring – requires improvement, Responsive – Requires Improvement, Well-led – Inadequate. Ignore this at your or your loved ones' peril. Whilst this inspection was from 21 October 2020 I can personally vouch that it is accurate today. The staff employed by Sandwood are kind and caring, however, the management and Abbeyfield do not appear to have the same qualities. In fact, during the 16 months my mum spent at Sandwood there were effectively 6 changes in management. Sandwood wrongly administered dangerous, controlled drugs to my mum many, many times – all requiring the necessity to report to Safeguarding. Sandwood and Abbeyfield may attempt to defend this review in any way they can, but I would say this “is giving up your loved one to a care home with this reputation worth the risk?” Happily, my mum has now moved and the contrast could not be greater.
07 February 2024
I believe that my family friend is being denied her basic human rights. The care staff all seem fine but the management is unpleasant and over-zealous. My friend who is aged 95 is denied visits from her family and when someone is allowed in they place two carers in her room throughout the visit. The staff fear for their jobs so do not question ludicrous management decisions. It is appalling.
16 November 2023
From the first you could see those cared for were shown dignity and respect. The attention paid to my father and other residents was superb. The staff were always a pleasure to deal with and I felt my father could mot be in safer hands, in a warm, friendly home from home environment. Having had to visit other homes recently, they do not appear to show the same compassion to residents, who appear to be left too much on their own, and they are very clinical. The care home staff and residents should be proud of what they do and where they are. Thank you for taking such good care of my dad.
09 August 2023
So pleased with the respect and care shown to Mum, even in the difficult moments due to her Alzheimer's. There is a varied choice in the activities, from walks in the park, doing a spot of gardening, baby animals, music and singing to stimulate the happy times and memories.
28 December 2022
Well looked after. Treated with respect. staff are very pleasant.
03 November 2022
My mother moved to Sandwood a year ago. She is capable and has full capacity, but following a couple of fainting fits, she lost her confidence and became withdrawn. Her husband had died seven years previously, and she became lost, lonely and scared. It was Mum's idea to move into care, and we looked at three care homes, but Sandwood was the one she felt comfortable with. She has become much more confident and has made friends. The staff know her name, which is very important, and she is well cared for. The home has some dementia patients who can be disruptive, so Mum and a few others have their own quiet lounge, with no television, where they can enjoy reading, jigsaws and chatting. Well done to the home for noticing their needs and providing this for them. I visit Mum at least twice a week and am always made to feel welcome.
03 November 2022
The staff are efficient and friendly. Residents are treated with respect and given time. The rooms are comfortable, and the food is plentiful. Plenty of lounges/rooms for those who want quiet time.
03 November 2022
Mum has lived at the Sandwood Care Home for almost a year now, following a series of falls resulting in hospitalisation. She has dementia and cannot walk unaided. She requires a gluten-free diet. The staff all seem to be patient and caring and know the personalities of the individual residents. The rooms are clean, spacious, light and airy and have ensuite facilities.
21 April 2022
We have been very happy with the care our mum has received at The Firs Residential Care Home. The staff are caring and attentive and Mum is very settled. Mum’s transition from a previous care home to The Firs Residential Care Home was managed smoothly and we are pleased to see a wider range of activities and more regular entertainment scheduled for residents. We recently enjoyed a wonderful afternoon tea for Mother’s Day and look forward to sharing more occasions like these in the future.
01 September 2020
My mother was discharged from hospital unable to sit up in bed properly. Within a couple of days of arriving at The Firs she was up, dressed and walking. The level of care has been both kind and professional and my mother is now very contented with her surroundings. From a position where we were awaiting a call from the hospital giving us the news that she had not survived the night we now have regular telephone calls and visits when the pandemic allows and are looking forward to celebrating her 97th birthday.
26 August 2020
My Mother came to The Firs from hospital mid-November 2019 in a very agitated condition, she is 96 and suffers from dementia. The wonderful care and kindness of all staff meant that she settled and began to smile again. During lockdown, I felt comforted knowing Mum was safe, content and well cared for. An additional mobile number was set up so family members could speak to their loved ones while visiting was not allowed. The new manager is making improvements in spite of the Covid-19 situation. Communications between the home and residents' families have also improved. The Firs has had no cases of Covid19, a credit to them. Mum is looked after with kindness and respect. Well done to The Firs.
12 December 2019
The care my mother received was excellent, the management, staff and carers were attentive and professional. They were very helpful when my mother died.
06 November 2017
The Firs is wonderfully run! The team are friendly & professional and show a great deal of compassion for the residents in their care. Even when situations appear challenging to me, they are handled in such respectful and thoughtful ways. We recently held a small 85th party for my mother-in-law in the quiet room, which overlooks the newly landscaped patio garden. I was encouraged to decorate the room, bring cakes and bubbly and we played a slideshow with music. We had fun, it was very much appreciated by Mother-in-law and Father-in-law and by those who were invited. The very 'smiley' in-house chef even brought Mum in a cake with candles. It is a heart-wrenching situation when care can no longer be provided in the family home, it's a decision made with a heavy heart. To know that she is very well looked after, with a level of nursing care that is second to none, in a warm, clean, safe and caring environment really does help the family to come to terms with the change. Thank you.
12 October 2017
I always find the staff at The Firs Nursing Home very approachable and they make time to discuss any worries or issues as and when they arise. They are always busy but never give the impression that they don't have time for anyone, either residents or visitors. In previous employment, I have visited clients in many different care homes but I have to admit I could not find any that were better than The Firs at providing first class care to its residents.
29 September 2017
Excellent care. The staff always strive to improve my father's life. The manager is extremely approachable and helpful. All the staff work hard to make Dad's life the best it can be. I feel happy leaving him in their care. The staff are also supportive to the family as well as the resident.
11 September 2017
This Nursing Home smells good and feels good from the moment you enter the front door. The staff are very busy but never fail to smile and say hello. They know me and they know my aunt well and understand her needs. I can tell that my aunt is comfortable with the staff from Manager to cleaner by the rapport she has with them. I have visited many nursing homes and usually, they are cold and efficient. The Firs Nursing Home is warm welcoming and efficient.
25 July 2017
My mother was a resident at The Firs Nursing Home from January 2013 until her death at 97 in June 2017. The managers and staff could not have been more kind, loving and caring. I visited my mother 2 - 3 times a week during this time and only observed compassionate caring by dedicated and long serving staff. I would highly recommend it to those needing this level of nursing support.