Submit a Review for St Mary's Nursing Home
171 St Mary's Road, Moston, Manchester, M40 0BL
View Full Details of St Mary's Nursing HomeLatest Reviews for St Mary's Nursing Home
10 March 2025
Mum resided here for 5 and half years for the most part very comfortably and well cared for. At times, there were issues but when addressed to management these concerns were listened to and considered. The staff are friendly helpful especially the activities team, all caring and considerate. The home is clean and comfortable, whilst care is good, there could be more staff on units, sometimes staff are busy and others needs have to wait.
07 March 2025
All the staff at St Mary's are all wonderful. Not only with all the care given to Dad, but also how well they look after Mum when she visits. Saying thank you does not seem enough to express how grateful the family are for all they do everyday, and always with a smile. It is spotlessly clean, everywhere and the lovely cleaning ladies, care workers and nurses really do go above and beyond in all they do. The receptionist, office staff and activities team are all so welcoming and caring and always take the time to ask after Dad. All Dad's needs are taken care of and we all feel part of the St Mary's family.
09 December 2024
They do the best they can but there are not enough permanent staff, staff that know the residents, more continuity required. More weekend or evening activities, like live sport events. Improved outside area to sit and enjoy and sheltered area for smokers. Access to door codes, making it feel very restricted and loss of freedom. More activities for getting residents moving. Better quality food, better variety of food, more flexibility, to use kitchen to make a brew or a slice of toast. Takeaway night, fish and chips, pizzas etc The food is totally unseasoned, meat tastes like jelly, needs a decent gravy, pastry is always undercooked. Laundry needs overhaul, lots of clothes items go missing and never come back despite being fully labelled.
09 December 2024
Myself and my family have really seen a great improvement in my mother since she came to St Mary's. She has come on leaps and bounds since she became a resident and we are more than happy with the care provided. It's great to see her enjoying her time here and we are happy that she is safe and being well looked after.
02 May 2024
Mum was sent to the St Joseph's unit following a stay in hospital for an assessment of her care needs. The room is in need of refurbishment, with dirty walls, flaking paint, and holes in need of filling. Equipment with trailing cables left on the floor. On the day of arrival, I requested a raised toilet seat and again the following day before one was found. The flush on the toilet was poor, which I pointed out to the manager, who said he would get maintenance to look at it but it failed to flush altogether, so no flushing toilet in the room for a whole week, staff had to flush it with bowls of water. Food is served on plastic plates. Stained pillowcases were left unchanged for 3 days due to a sore, weeping ear which took over 2 weeks before a Doctor prescribed some cream for it. The clanging church bell (a relic of the previous Catholic brother's home) housed above Mum's room rang loudly and randomly. After 3 weeks I removed her from their care as she couldn't take anymore. More of an institution than a care home. I could go on.
08 November 2022
Since my last review on my brother's pathetic treatment by management at St Mary's care home on st Mary's Road Moston Manchester, he was found on the floor. The staff were not sure how long he had been there. In fact, l have had four different versions of where and how he was found. No contact at all from management to say my brother had fallen. It was left to one of the nice helpers. He was sent to hospital for a checkup and stayed for a couple of days and was treated great by the hospital who l might add said he was quiet and no trouble at all, yet St Mary's care home now refuses to have him back. They have just dumped him on the NHS without a thought for him or my family. Management did not have the common courtesy to let us know what a dirty trick they had pulled, all because they had messed up in the first place by giving my brother's room to someone else and then trying to cover it up. Senior management are aware of this, yet do nothing to help.
19 April 2022
My mam was in St Mary’s for 7 years and was moved from another care home that had delivered unsatisfactory care. The appearance of the rooms was not and still isn’t brilliant but it soon became apparent that money was spent on care and not appearances. The care she received was second to none. The staff were brilliant from day 1 and it now became a pleasure to visit her instead of the nightmare I experienced previously. My mam was always spotlessly clean and dry. The food was proper home-cooked food and plentiful. The staff encouraged residents to eat and noted what food they enjoyed and put special requests in to the kitchen. Anything I asked for my mum was relayed to all staff in daily handovers and I was constantly informed of any worries they had about Her. The staff really came into their own though during lockdown when we weren’t allowed to visit her for over a year, they became her second family, giving hugs, reassurance, and the continuing care she had always received.
03 September 2021
Previous response between staff and family was poor in previous years. It's a lot better now - 2020 onwards. It's been a tough few months with covid-19 but I think St Mary's has coped well with it. A big shout to all the staff.
28 July 2021
I have been visiting three times weekly and always found everything 100%. Also, one of our nuns was in St Mary's for a year, and she was treated with great kindness and dignity. All I can say, may you continue this great work for many years. Activities were good, even excellent.
06 April 2021
Wow! What an amazing group of carers and staff. Mum is safe, happy and extremely well looked after. I can honestly say I have gone back to being a daughter and left the caring role to the experts. Thank you. Never have we needed your kindness, resilience and cheerfulness more now than ever during this very frightening pandemic. You have given the family peace of mind and are always there to listen to us as well. God Bless you all.
16 March 2021
As a new resident, we have been allowed to visit due to end of life care being given. Management has been accommodating to our and residents needs. Although room clean, walking through the building needs attention, ie, bins overflowing, stairs quite dirty. Kitchen area quite dirty with broken cupboards.
19 November 2020
Excellent care and activities. Wonderful to have daily nurses in charge and access to the priest for sacraments. Staff very caring and helpful. Nice to have meetings and activities with other residents and staff, and for visits from family and listers of community.
05 November 2020
Excellent care, understanding, very informative with day to day care of my mum. They provide everything my mum needs and let me know what she needs for me to bring. Can't fault any one of them.
20 April 2020
A huge thank you to all the carers and staff in St. Mary's Residential Unit during this difficult time with Covid19 virus. You're always appreciated but never more so than now. We'd be lost without you. We know so certain that our mum is in good hands. Thank you for all your care and for keeping her spirits up. Also for bringing mum to the phone and window. She is in the best possible place. We have been clapping hard for all of you.
23 October 2018
All the staff are attentive, hardworking and dedicated. They provide superb care and support to both residents and family. The premises are very clean and the food is of a high standard. I would highly recommend this home.
04 October 2018
I have held off writing this review for many months in the hope that the new owners could turn around the decline in the home since they took over. Due to staff shortages, a large number of agency workers are being used who have poor communication and are unfamiliar with the job and the residents. The regular staff are extremely hard working but are unable to compensate for this resulting in a drop in the level of care and personal hygiene for residents and cleanliness of the home. It is impossible to identify where a recent increase in fees is being spent as the home is falling noticeably into disrepair.
17 May 2018
The staff here are excellent. I couldn't ask for a better place for my mum to be catered for. They don't just support my mum, they support me and my family too. Special thanks to the ladies in St Mary's Unit. I can talk to them and ask them for anything. Nothing is too much trouble.
11 April 2018
It was only my first visit to see my friend who was a resident in the home. I was very impressed with my visit, the home was very, very clean and the staff were very good and attentive, they could not do enough for the residents and visitors.
29 March 2018
In the last few months, since a change of ownership, the home has been short of staff. The carers that are there work extremely hard and are very caring but I think their job has been made very difficult by the new management. The rooms are in need of decoration and you can see there is a lack of investment. It's beginning to look very shabby. It needs to change.
21 February 2018
My mother has Dementia. She has been living in this home for approximately six years. I would say that on the whole, she is happy with her surroundings. The staff dealing with her everyday care are very attentive to her needs. She sometimes attends the day centre where the staff are very good - she does craftwork etc. and she is occupied and seems to enjoy it. My mother also attends the hairdresser who is excellent with her. She has a way of bringing my mother out of her shell and getting the best from her always joking and winding my mother up (she can be a character at times) which I know she enjoys. The salon where she goes to is within the home and is very bright and modern which I know she likes. I hope it will stay this way and the hairdresser will be there for many years to come which I know my mother will enjoy! I have also started to visit the hairdresser myself and she tends to my delicate locks as well and I am spoilt very well!
Latest Reviews for St Mary's Nursing Home
10 March 2025
Mum resided here for 5 and half years for the most part very comfortably and well cared for. At times, there were issues but when addressed to management these concerns were listened to and considered. The staff are friendly helpful especially the activities team, all caring and considerate. The home is clean and comfortable, whilst care is good, there could be more staff on units, sometimes staff are busy and others needs have to wait.
07 March 2025
All the staff at St Mary's are all wonderful. Not only with all the care given to Dad, but also how well they look after Mum when she visits. Saying thank you does not seem enough to express how grateful the family are for all they do everyday, and always with a smile. It is spotlessly clean, everywhere and the lovely cleaning ladies, care workers and nurses really do go above and beyond in all they do. The receptionist, office staff and activities team are all so welcoming and caring and always take the time to ask after Dad. All Dad's needs are taken care of and we all feel part of the St Mary's family.
09 December 2024
They do the best they can but there are not enough permanent staff, staff that know the residents, more continuity required. More weekend or evening activities, like live sport events. Improved outside area to sit and enjoy and sheltered area for smokers. Access to door codes, making it feel very restricted and loss of freedom. More activities for getting residents moving. Better quality food, better variety of food, more flexibility, to use kitchen to make a brew or a slice of toast. Takeaway night, fish and chips, pizzas etc The food is totally unseasoned, meat tastes like jelly, needs a decent gravy, pastry is always undercooked. Laundry needs overhaul, lots of clothes items go missing and never come back despite being fully labelled.
09 December 2024
Myself and my family have really seen a great improvement in my mother since she came to St Mary's. She has come on leaps and bounds since she became a resident and we are more than happy with the care provided. It's great to see her enjoying her time here and we are happy that she is safe and being well looked after.
02 May 2024
Mum was sent to the St Joseph's unit following a stay in hospital for an assessment of her care needs. The room is in need of refurbishment, with dirty walls, flaking paint, and holes in need of filling. Equipment with trailing cables left on the floor. On the day of arrival, I requested a raised toilet seat and again the following day before one was found. The flush on the toilet was poor, which I pointed out to the manager, who said he would get maintenance to look at it but it failed to flush altogether, so no flushing toilet in the room for a whole week, staff had to flush it with bowls of water. Food is served on plastic plates. Stained pillowcases were left unchanged for 3 days due to a sore, weeping ear which took over 2 weeks before a Doctor prescribed some cream for it. The clanging church bell (a relic of the previous Catholic brother's home) housed above Mum's room rang loudly and randomly. After 3 weeks I removed her from their care as she couldn't take anymore. More of an institution than a care home. I could go on.
08 November 2022
Since my last review on my brother's pathetic treatment by management at St Mary's care home on st Mary's Road Moston Manchester, he was found on the floor. The staff were not sure how long he had been there. In fact, l have had four different versions of where and how he was found. No contact at all from management to say my brother had fallen. It was left to one of the nice helpers. He was sent to hospital for a checkup and stayed for a couple of days and was treated great by the hospital who l might add said he was quiet and no trouble at all, yet St Mary's care home now refuses to have him back. They have just dumped him on the NHS without a thought for him or my family. Management did not have the common courtesy to let us know what a dirty trick they had pulled, all because they had messed up in the first place by giving my brother's room to someone else and then trying to cover it up. Senior management are aware of this, yet do nothing to help.
19 April 2022
My mam was in St Mary’s for 7 years and was moved from another care home that had delivered unsatisfactory care. The appearance of the rooms was not and still isn’t brilliant but it soon became apparent that money was spent on care and not appearances. The care she received was second to none. The staff were brilliant from day 1 and it now became a pleasure to visit her instead of the nightmare I experienced previously. My mam was always spotlessly clean and dry. The food was proper home-cooked food and plentiful. The staff encouraged residents to eat and noted what food they enjoyed and put special requests in to the kitchen. Anything I asked for my mum was relayed to all staff in daily handovers and I was constantly informed of any worries they had about Her. The staff really came into their own though during lockdown when we weren’t allowed to visit her for over a year, they became her second family, giving hugs, reassurance, and the continuing care she had always received.
03 September 2021
Previous response between staff and family was poor in previous years. It's a lot better now - 2020 onwards. It's been a tough few months with covid-19 but I think St Mary's has coped well with it. A big shout to all the staff.
28 July 2021
I have been visiting three times weekly and always found everything 100%. Also, one of our nuns was in St Mary's for a year, and she was treated with great kindness and dignity. All I can say, may you continue this great work for many years. Activities were good, even excellent.
06 April 2021
Wow! What an amazing group of carers and staff. Mum is safe, happy and extremely well looked after. I can honestly say I have gone back to being a daughter and left the caring role to the experts. Thank you. Never have we needed your kindness, resilience and cheerfulness more now than ever during this very frightening pandemic. You have given the family peace of mind and are always there to listen to us as well. God Bless you all.
16 March 2021
As a new resident, we have been allowed to visit due to end of life care being given. Management has been accommodating to our and residents needs. Although room clean, walking through the building needs attention, ie, bins overflowing, stairs quite dirty. Kitchen area quite dirty with broken cupboards.
19 November 2020
Excellent care and activities. Wonderful to have daily nurses in charge and access to the priest for sacraments. Staff very caring and helpful. Nice to have meetings and activities with other residents and staff, and for visits from family and listers of community.
05 November 2020
Excellent care, understanding, very informative with day to day care of my mum. They provide everything my mum needs and let me know what she needs for me to bring. Can't fault any one of them.
20 April 2020
A huge thank you to all the carers and staff in St. Mary's Residential Unit during this difficult time with Covid19 virus. You're always appreciated but never more so than now. We'd be lost without you. We know so certain that our mum is in good hands. Thank you for all your care and for keeping her spirits up. Also for bringing mum to the phone and window. She is in the best possible place. We have been clapping hard for all of you.
23 October 2018
All the staff are attentive, hardworking and dedicated. They provide superb care and support to both residents and family. The premises are very clean and the food is of a high standard. I would highly recommend this home.
04 October 2018
I have held off writing this review for many months in the hope that the new owners could turn around the decline in the home since they took over. Due to staff shortages, a large number of agency workers are being used who have poor communication and are unfamiliar with the job and the residents. The regular staff are extremely hard working but are unable to compensate for this resulting in a drop in the level of care and personal hygiene for residents and cleanliness of the home. It is impossible to identify where a recent increase in fees is being spent as the home is falling noticeably into disrepair.
17 May 2018
The staff here are excellent. I couldn't ask for a better place for my mum to be catered for. They don't just support my mum, they support me and my family too. Special thanks to the ladies in St Mary's Unit. I can talk to them and ask them for anything. Nothing is too much trouble.
11 April 2018
It was only my first visit to see my friend who was a resident in the home. I was very impressed with my visit, the home was very, very clean and the staff were very good and attentive, they could not do enough for the residents and visitors.
29 March 2018
In the last few months, since a change of ownership, the home has been short of staff. The carers that are there work extremely hard and are very caring but I think their job has been made very difficult by the new management. The rooms are in need of decoration and you can see there is a lack of investment. It's beginning to look very shabby. It needs to change.
21 February 2018
My mother has Dementia. She has been living in this home for approximately six years. I would say that on the whole, she is happy with her surroundings. The staff dealing with her everyday care are very attentive to her needs. She sometimes attends the day centre where the staff are very good - she does craftwork etc. and she is occupied and seems to enjoy it. My mother also attends the hairdresser who is excellent with her. She has a way of bringing my mother out of her shell and getting the best from her always joking and winding my mother up (she can be a character at times) which I know she enjoys. The salon where she goes to is within the home and is very bright and modern which I know she likes. I hope it will stay this way and the hairdresser will be there for many years to come which I know my mother will enjoy! I have also started to visit the hairdresser myself and she tends to my delicate locks as well and I am spoilt very well!