Submit a Review for Newlands Care Home
122 Heaton Moor Road, Heaton Moor, Stockport, SK4 4JY
View Full Details of Newlands Care HomeLatest Reviews for Newlands Care Home
31 December 2024
Both my parents moved into Newlands in July 2024, when my Dad required nursing care and my Mum required residential care. This is a big moment for any family and due to Dad's sudden decline in his health, not a step we were necessarily expecting to happen this year. As was expected, my Dad's health continued to decline and he soon needed end-of-life care. The nurses and carers were so wonderful with both our Dad and our Mum. The care our Dad received was absolutely fantastic, he was cared for in such a dignified, warm and professional way and we as a family always felt listened to and supported at what was such a horrible time. I have to say it wasn't just the nurses and carers, all the staff were so kind to us and for that we will be always so grateful. Dad passed away in November at Newlands, beautifully cared for in his final peaceful days. My Mum is staying on as a resident and we are so pleased she can stay. I can't recommend Newlands more highly. Thank you Newlands.
29 October 2024
I am writing this review with a heavy heart, as my father recently passed away after spending the past 12 months on the "Beeches Unit" at Newlands Care Home. It's difficult to put into words the gratitude and appreciation we as a family feel for the wonderful staff who cared for him especially during his final days. From the moment we made the difficult decision to transition Dad into care, the staff at Newlands became like family to us. They provided not only exceptional care but also warmth and compassion that eased the burden of our decision. In his final days, the staff went above and beyond to ensure that Dad was comfortable and surrounded by love. They patiently explained the process leading up to his passing, providing us with the support we needed to navigate this challenging time. Their dedication ensured that he had a dignified and peaceful death, surrounded by his family- an experience we will cherish forever. Thank you for everything.
01 October 2024
Staff: Most are friendly and helpful. Some exceptional. Care: Kept clean and any treatment necessary attended to promptly. Sometimes left too long in a wheelchair causing discomfort. Room: Awkward and pokey. Have asked to be informed of vacant rooms but this has not happened. Food: Unappetising.
01 October 2024
Fantastic personal care, cleanliness, wonderful nursing care, approachable management and admin staff. RE: Gluten free diet, not much option. Level 4 food very bland and tasteless.
24 September 2024
Newlands is a lovely residential, nursing and care home for the elderly with complicated needs and other needs. The staff go out of their way to make sure the service users and family are well cared for whether emotional welfare concerns and food, drinks etc. are bought regularly for your refreshment. Newlands had great activities for the residents to enjoy ie: weekly entertainers for service users to enjoy. Highly recommended.
23 September 2024
The staff here are always happy to help, are always jolly and have a laugh and joke with Dad, which he likes. He seems happy here and has settled in well. Many thanks to everyone at Newlands Care Home.
18 April 2024
My uncle came to Newlands after being told he needed to be moved very quickly. Newlands had my uncle a bed within a day of requesting and when we got there they were completely ready for him no messing. The ongoing care they provide my uncle is second to none they know him well and they know us as a family. The nurses and carers are more than happy to update you on your loved one and even the manager is always available should you want to speak to her, we are extremely happy as a family and it is such a reassurance to know that the people looking after your loved one know them personally, their likes their dislikes the staff even check when the football is on and put it on for my uncle. The care home is also always very clean and inviting and there is always a smiling face in reception! From the bottom of our hearts we send a massive thank you to all at Newlands.
09 April 2024
I never have any concerns. The staff are approachable and professional. The staff know both my aunt and the wider family really well, in fact, they feel like family to us. My aunt is cared for extremely well. Niece After almost four years of excellent care by the staff on Beeches. Last July, Mum arrived at the end of her life. Through excellent collaboration between the staff, GP surgery, district nurses and family, Mum was able to avoid being admitted to hospital and able to stay in her own bed at what had become her home. During the final week of her life, both she and the wider family were looked after with love and professionalism by the wonderful staff. Nothing was too much trouble and we all felt cared for by the whole team; from unit managers and carers to cleaners and admin staff there was a genuine concern for the well-being of everyone connected to Mum. Daughter
10 January 2024
Our Mum was discharged from hospital to Newlands December 16th. Prior to her discharge we were invited to visit the home, meet the staff, also a full tour and what takes place day to day. It was such a warm welcome and very inviting from the onset, the residents all looked so happy in their environment. Also the staff from admin to carers, nursing staff and maintenance. Our mum has settled well and making good progress both in health and well being, nothing is too much to ask or request of any of the staff. We as a family are more than pleased with this very well led care home, it's not just a myth it is home from home, we look forward to going to visit our mum now, we actually had the chance to choose a bedroom of our liking that Mum would be comfortable in, was made very welcoming on her arrival, her pictures and ornaments placed where we requested. Christmas and new year celebrations was truly lovely, all residents dressed looking happy, also the staff happily joining in their Christmas outfits.
20 December 2023
Newlands Care Home became home for my lovely Mum in January of this year. The warm and friendly atmosphere greeted you which was so comforting. We were always greeted with a smile. Mum's nursing and care needs were consistently assessed and fulfilled, she was so happy and settled here. Unfortunately, she deteriorated in December and needed palliative care, once again all care and nursing needs were delivered with compassion and dignity both day and night and the manager and her wonderful “team” run a very tight ship with a great open-door policy, and I will always be in their debt for this and thank them from a very heavy and broken heart.
15 December 2023
Have been resident for eight weeks. Found the home to be very well run. Everyone here are attentive and caring. Feel very fortunate to be here at Newlands.
12 December 2023
My husband and I visited a friend for the first time today. He has been in Newlands for about 10 weeks and has settled down well. He looks so much better and is not as breathless when talking. We felt it was the best move he’s made. The home is very welcoming when you enter, warm and cosy feeling. The decor is very pleasant to the eye. I liked the idea of a lounge and dining room on each floor, giving it a more friendly atmosphere. We were very impressed at the activities laid on each week. There is enough going on to keep everyone happy.
04 August 2023
Great, attentive, friendly staff.
31 July 2023
From the start of my mum's journey at Newlands to the present day, as a family, we have been shown nothing but kindness, support and generosity by all staff involved in our mum's care. In my mum's words, "It's like a five-star hotel". She couldn't be happier with her life at Newlands.
28 July 2023
All is very good in here. Always helpful. Lots of activities to keep entertained.
28 July 2023
Home is always nice and clean. Staff lovely and helpful. Always activities going on. Sister is getting the best care possible. I am happy with the support she has been given. I would recommend this home to everyone.
28 July 2023
Very friendly, kind and helpful staff.
28 July 2023
Our mum couldn't be happier. Whatever time of day we visit, everything is exactly the same. Staff are kind, caring and really lovely with us and my mum. We couldn't wish for a better place for our Mum. She is very happy.
28 July 2023
Mum's very happy. Nice staff. She enjoys it here. Food is very good.
28 July 2023
Home very clean. Staff very attentive. My aunt has been here since December 2021 and is given the utmost care.
Latest Reviews for Newlands Care Home
31 December 2024
Both my parents moved into Newlands in July 2024, when my Dad required nursing care and my Mum required residential care. This is a big moment for any family and due to Dad's sudden decline in his health, not a step we were necessarily expecting to happen this year. As was expected, my Dad's health continued to decline and he soon needed end-of-life care. The nurses and carers were so wonderful with both our Dad and our Mum. The care our Dad received was absolutely fantastic, he was cared for in such a dignified, warm and professional way and we as a family always felt listened to and supported at what was such a horrible time. I have to say it wasn't just the nurses and carers, all the staff were so kind to us and for that we will be always so grateful. Dad passed away in November at Newlands, beautifully cared for in his final peaceful days. My Mum is staying on as a resident and we are so pleased she can stay. I can't recommend Newlands more highly. Thank you Newlands.
29 October 2024
I am writing this review with a heavy heart, as my father recently passed away after spending the past 12 months on the "Beeches Unit" at Newlands Care Home. It's difficult to put into words the gratitude and appreciation we as a family feel for the wonderful staff who cared for him especially during his final days. From the moment we made the difficult decision to transition Dad into care, the staff at Newlands became like family to us. They provided not only exceptional care but also warmth and compassion that eased the burden of our decision. In his final days, the staff went above and beyond to ensure that Dad was comfortable and surrounded by love. They patiently explained the process leading up to his passing, providing us with the support we needed to navigate this challenging time. Their dedication ensured that he had a dignified and peaceful death, surrounded by his family- an experience we will cherish forever. Thank you for everything.
01 October 2024
Staff: Most are friendly and helpful. Some exceptional. Care: Kept clean and any treatment necessary attended to promptly. Sometimes left too long in a wheelchair causing discomfort. Room: Awkward and pokey. Have asked to be informed of vacant rooms but this has not happened. Food: Unappetising.
01 October 2024
Fantastic personal care, cleanliness, wonderful nursing care, approachable management and admin staff. RE: Gluten free diet, not much option. Level 4 food very bland and tasteless.
24 September 2024
Newlands is a lovely residential, nursing and care home for the elderly with complicated needs and other needs. The staff go out of their way to make sure the service users and family are well cared for whether emotional welfare concerns and food, drinks etc. are bought regularly for your refreshment. Newlands had great activities for the residents to enjoy ie: weekly entertainers for service users to enjoy. Highly recommended.
23 September 2024
The staff here are always happy to help, are always jolly and have a laugh and joke with Dad, which he likes. He seems happy here and has settled in well. Many thanks to everyone at Newlands Care Home.
18 April 2024
My uncle came to Newlands after being told he needed to be moved very quickly. Newlands had my uncle a bed within a day of requesting and when we got there they were completely ready for him no messing. The ongoing care they provide my uncle is second to none they know him well and they know us as a family. The nurses and carers are more than happy to update you on your loved one and even the manager is always available should you want to speak to her, we are extremely happy as a family and it is such a reassurance to know that the people looking after your loved one know them personally, their likes their dislikes the staff even check when the football is on and put it on for my uncle. The care home is also always very clean and inviting and there is always a smiling face in reception! From the bottom of our hearts we send a massive thank you to all at Newlands.
09 April 2024
I never have any concerns. The staff are approachable and professional. The staff know both my aunt and the wider family really well, in fact, they feel like family to us. My aunt is cared for extremely well. Niece After almost four years of excellent care by the staff on Beeches. Last July, Mum arrived at the end of her life. Through excellent collaboration between the staff, GP surgery, district nurses and family, Mum was able to avoid being admitted to hospital and able to stay in her own bed at what had become her home. During the final week of her life, both she and the wider family were looked after with love and professionalism by the wonderful staff. Nothing was too much trouble and we all felt cared for by the whole team; from unit managers and carers to cleaners and admin staff there was a genuine concern for the well-being of everyone connected to Mum. Daughter
10 January 2024
Our Mum was discharged from hospital to Newlands December 16th. Prior to her discharge we were invited to visit the home, meet the staff, also a full tour and what takes place day to day. It was such a warm welcome and very inviting from the onset, the residents all looked so happy in their environment. Also the staff from admin to carers, nursing staff and maintenance. Our mum has settled well and making good progress both in health and well being, nothing is too much to ask or request of any of the staff. We as a family are more than pleased with this very well led care home, it's not just a myth it is home from home, we look forward to going to visit our mum now, we actually had the chance to choose a bedroom of our liking that Mum would be comfortable in, was made very welcoming on her arrival, her pictures and ornaments placed where we requested. Christmas and new year celebrations was truly lovely, all residents dressed looking happy, also the staff happily joining in their Christmas outfits.
20 December 2023
Newlands Care Home became home for my lovely Mum in January of this year. The warm and friendly atmosphere greeted you which was so comforting. We were always greeted with a smile. Mum's nursing and care needs were consistently assessed and fulfilled, she was so happy and settled here. Unfortunately, she deteriorated in December and needed palliative care, once again all care and nursing needs were delivered with compassion and dignity both day and night and the manager and her wonderful “team” run a very tight ship with a great open-door policy, and I will always be in their debt for this and thank them from a very heavy and broken heart.
15 December 2023
Have been resident for eight weeks. Found the home to be very well run. Everyone here are attentive and caring. Feel very fortunate to be here at Newlands.
12 December 2023
My husband and I visited a friend for the first time today. He has been in Newlands for about 10 weeks and has settled down well. He looks so much better and is not as breathless when talking. We felt it was the best move he’s made. The home is very welcoming when you enter, warm and cosy feeling. The decor is very pleasant to the eye. I liked the idea of a lounge and dining room on each floor, giving it a more friendly atmosphere. We were very impressed at the activities laid on each week. There is enough going on to keep everyone happy.
04 August 2023
Great, attentive, friendly staff.
31 July 2023
From the start of my mum's journey at Newlands to the present day, as a family, we have been shown nothing but kindness, support and generosity by all staff involved in our mum's care. In my mum's words, "It's like a five-star hotel". She couldn't be happier with her life at Newlands.
28 July 2023
All is very good in here. Always helpful. Lots of activities to keep entertained.
28 July 2023
Home is always nice and clean. Staff lovely and helpful. Always activities going on. Sister is getting the best care possible. I am happy with the support she has been given. I would recommend this home to everyone.
28 July 2023
Very friendly, kind and helpful staff.
28 July 2023
Our mum couldn't be happier. Whatever time of day we visit, everything is exactly the same. Staff are kind, caring and really lovely with us and my mum. We couldn't wish for a better place for our Mum. She is very happy.
28 July 2023
Mum's very happy. Nice staff. She enjoys it here. Food is very good.
28 July 2023
Home very clean. Staff very attentive. My aunt has been here since December 2021 and is given the utmost care.