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Howard Street, Pemberton, Wigan, WN5 8BH
View Full Details of Berkeley ParkLatest Reviews for Berkeley Park
27 October 2023
The smell of urine was really bad, rooms not cleaned, bedding not changed regularly. My husband was upset most of the time he was there. He was in to get him walking after a hospital stay. No proper attempt was made, it was left to myself and my daughter to get him mobile.
20 January 2023
My dad didn't want to leave. Following his stroke, my dad was sent to Alexander Court until he was ready to receive care at home. He loved it and in his own words, they couldn't do enough for you. Yes they were understaffed and at times this was noticeable but they carried on with a smile on their faces and got the jobs done that needed to be done. My dad's gluten-free needs were catered for as other personal care needs and we had no complaints at all during his 6 weeks. Now his home care is another matter which is why I am writing this review. If only he could have stayed, the level in comparison is on another level.
27 December 2022
Got to say when I heard I was coming here to continue my post-op recovery I was quite worried. After being here for a week I have been really impressed though. I am what many would consider a difficult patient as on top of a lot of problems with recovering from my leg operation I also have two chronic conditions which mean I am unable to eat 90% of normal foods. The nurses have been great, the staff have also all been great and the physios have customised a recovery program much better than was happening in the hospital post-op ward. I wouldn't hesitate to recommend Alexandra Court to anyone considering coming here.
19 August 2022
Please do not allow your relatives to stay in this place. Apart from the physios, there is no level of care. My mother was left several times in the cold bathroom with little dignity, they treat patients with contempt. She left early after begging and pleading to go home. In her words, she couldn't understand how human beings could treat other human beings in that way. The place is dirty with substandard furniture and bedding. You wouldn't leave an animal in this place.
21 July 2022
Not a good place. My mum was in the hospital for a major operation and then transferred to Alexander Court for rehabilitation to get her mobile again. My mum is down and depressed, stuck in a room watching telly. Some of the staff are lovely. Please don't let your loved ones be in there.
23 February 2022
My mother fell and fractured her pelvis in two places and fractured her pubic bone, she is 83 yr old and up until the fall, she was very active leading an independent life. The nurse came round dispensing medication offering tablets in a pot that was used for liquid medication and still had residue in it. In the morning she complained the mattress was so uncomfortable she ached even more and slept poorly. The mattress was plastic covered, with the springs nearly popping through the cover, it was dirty and ripped. She was given two duvets to go on top of the mattress. No choice of menu offered, and delivered on a dirty trolley, and left out of reach. She asked a nurse for pain relief and was told with a finger in her face you only get pain medication when you are in pain, refusing my mum her prescribed tablets. Her legs were so swollen yet no offer from any staff to help elevate her legs. The window was left open all night off its restrictors no blanket was offered despite saying the room was cold
18 May 2021
I highly advise any persons who are sending a family member here or already have them in here to seriously think about not doing so. My grandad was wrongly sent here from the hospital for ‘rehabilitation’, we had no say in the matter. I am not saying all carers who work here are bad but the few I spoke to on the phone when trying to speak to my Grandad was rude and if they treated me with this level of respect I can only imagine how he was treating him. After ringing for one hour we would be told to ring back in ten minutes. I would ring back in ten minutes only to receive the same message with a rude attitude. When finally being able to speak to my grandad he would tell me how the staff have left him in soiled clothing all day, he also told us to watch what we were saying on the phone as it’s rather touchy right now. When asking him why this was he said he had put some fluff on the floor by accident and they wasn’t happy with him! He was in here for one week we learnt he had no care plan.
11 May 2021
My mum was admitted to Alexandra Court in March. She was in there a week and ended up with sepsis which meant she had to go back into hospital for two weeks. After this, she was transferred back into Alexandra Court. This is when the problems started. I completely understand that things are difficult with the pandemic but patients are left in their rooms for long hours and if they buzz it takes time for them to be answered. My mum went in able to walk but came out a very frightened old lady who was incontinent and with hardly any mobility. She was transferred to a lovely care home yesterday and already they have been in touch to say the pressure sores on Mum's foot are terrible and are going to take a long time to heal. We as a family are very upset and disappointed at the care she received whilst she was in Alexandra Court.
24 February 2021
My mother's most recent admission to Alexandra Court was for rehab following surgery for a fractured hip. During her time there the majority of the staff were kind and helpful, though communication between staff at Alexandra Court was poor with me having to ask multiple members of staff to follow up things such as the need to review certain medication, and to provide her with nicotine patches. In addition to this, essential communication about my mother's overall wellbeing and needs were not initially communicated with the physiotherapists and nor were her therapy needs later communicated with the staff at the Residential Unit she was later transferred to; I was also concerned to find out that a zimmer frame was not sent on with my mother. The staff at the new home were not even told that she required one. This had a very negative impact on my mother's mobility going forwards. I cannot comment on the cleanliness of the home due to being unable to go indoors due to Covid.
01 February 2021
My wife spent 3 weeks in Alexander Court following a Covid attack in Hospital. Due to Covid, I could not visit her in Alexander Court so I cannot comment on conditions. What I can comment on is that staff were always helpful but the telephone system in the Court is the worst I have encountered since the 60's. Not every ill patient has or can work a mobile and therefore depends on the Court telephone system. This consists of one cordless unit for 22 patients upstairs and a similar arrangement downstairs, all connected to one landline number. It was not unusual for me to spend two or three hours trying to speak to my wife despite the valiant efforts of staff. Sometimes when contact was made the phone would cut off as the battery had died. Trying to speak to a very ill wife once a day was extremely frustrating, all because of an inadequate phone system which could be improved for a few pounds. For this reason alone I would not recommend Alexander Court. My wife was too ill to comment.
06 November 2020
My mother was placed at Alexandra Court for a period of four weeks during July/August 2020 to undergo rehabilitation following treatment for a broken leg at hospital. My mum left Alexandra Court with several pressure sores, she was unable to walk and had not been washed properly. Our family are very concerned at the standard of care my mum received during her stay. A written complaint has been submitted to the Care Quality Commission and to Alexandra Court.
20 August 2020
My wife was cared for by Alexandra Court for two weeks. She was discharged on 31st July. The care she received was outstanding, every member of staff could not have been kinder; the Occupational Therapy and Physiotherapist Department second to none. I shall be everlastingly thankful to each and every one.
13 August 2020
The care home is the best I have ever come across, especially with the diversity of illnesses and functions that the patients have. They really look after and care for the residents.
27 May 2019
My husband recently spent 10 days here. During this time, he received excellent care from all the staff. Nothing was too much trouble and he was cared for with professionalism and compassion. His medication was delivered accurately and on time. He was asked if he needed pain relief and received it when appropriate. When admitted, he could barely stand, when discharged he was walking with crutches and could manage the stairs. I cannot praise the staff highly enough.
12 March 2019
The first thing that hit me was the smell. We were taken into the room they had allocated my mother. The carpet in the room was filthy and had seen better days The bed was made up with bedding that had been washed and washed poor quality pillows and were well out of shape. The walls were all marked and in need of paint. And her table had the edging strip hanging off someone had tried to tape it up with clear sellotape. I was really upset about the condition of the room. I have now lodged a complaint to Alexander Court. The local council and Wigan RAEI placed my mother here for rehabilitation.
29 August 2018
My mother recently stayed here for three weeks. First, I must say my mother had been offered a stay in this facility last year and I turned it down due to the mixed reviews which were either 1 star or 5 stars. When it was offered a second time after a stay in hospital I said yes and I am glad I did. The rooms are basic but clean and the staff were fantastic especially one member. My mother was very well cared for. I can see why some people gave it one star, as a certain family I met there thought it should be a five-star hotel. They created a lot of noise as there were only bath towels not bath sheets and did not care about how their behaviour disturbed other residents. I would recommend you try this facility if offered just remember the staff have a hard job and it is not one to one care. However, I found if you treated the staff like the decent human beings they are they will do everything they can for your loved ones.
12 July 2018
My father, who suffered from stage 2 dementia, limited eyesight and mobility entered this home following a fall at home. After a couple of days in hospital, he was sent to this home for “rehabilitation”. He spent 11 days there. The first couple of days he was able to move about and use the handrail in the corridor to get about. By the end of his stay, far from any rehabilitation, he was unable to even get out of bed without being “hoisted”. He left, bed bound and to the horror of the care home he went to, he had bedsores. My mother reported that she visited my father when he had had an accident. He was left sitting in his chair without anything covering his lower half. He was left like this for her whole visit without anyone coming to help dress him. The social worker we had dealings with seemed very inexperienced and had not the first clue about Deprivation Of Liberty assessments. Telling me that because of dad’s lack of mobility they did not even need to do such an assessment.
15 June 2018
What can only be described as now suffering from PTSD following my stay in this care home - I was transferred here to clear a bed at a local hospital for ‘intense physio’. If getting you out of bed every morning is intense physio then I received it. As a 49-year-old healthy woman before a spinal injury left me in a position to have to have ‘care’ in this home I was left feeling undignified, degraded and humiliated as I sat in soiled nappies for 18 hours. I do not blame the staff who work there at all, most of them work their socks off for very little money. I blame the system, a flawed system that does not look at an individual but to patients as a number or a bed. During my stay, I was involved in a serious medication error that I reported straight away. I have not received any feedback to be told what measures have been put in place to make sure it never happens again. It has left me with nightmares as I dread to think what would have happened had I not intervened.
13 December 2017
Where do I start... The building - old dirty carpets, the decor is like an institution. When mum arrived, the TV had no aerial so you had to ask the staff for one. Their response was 'is there a remote' when I said yes they were surprised. She had no quilt for her first two days and was cold at night. Below standard I am sure. The care - some staff do their best and some don't want to be there. The buzzers are going off constantly and the staff seem to have a manana attitude. My mum was taking herself to the bathroom, even though she is a fall risk because she can't wait for the time it takes for someone to come. She then fell in the bathroom. Now she has soiled underwear daily because of this issue. Today there is only one nurse on duty when there should be two, surely this is against regulations?
17 November 2017
Mum was discharged from hospital to Alexander Court recently for rehabilitation. I had mixed feelings about this as I had heard differing reports. I have recently retired from a career in Nursing, working as a Registered Nurse in General Nursing and then Nurse Education. I can say that without reservation that the care mum received since her admission has been of the highest quality. All staff have been unfailingly courteous and helpful and have gone the extra mile. Mum tells me as soon as she presses the nurse call system that help is a few seconds away. Thank you to all at Alexander Court.
Latest Reviews for Berkeley Park
27 October 2023
The smell of urine was really bad, rooms not cleaned, bedding not changed regularly. My husband was upset most of the time he was there. He was in to get him walking after a hospital stay. No proper attempt was made, it was left to myself and my daughter to get him mobile.
20 January 2023
My dad didn't want to leave. Following his stroke, my dad was sent to Alexander Court until he was ready to receive care at home. He loved it and in his own words, they couldn't do enough for you. Yes they were understaffed and at times this was noticeable but they carried on with a smile on their faces and got the jobs done that needed to be done. My dad's gluten-free needs were catered for as other personal care needs and we had no complaints at all during his 6 weeks. Now his home care is another matter which is why I am writing this review. If only he could have stayed, the level in comparison is on another level.
27 December 2022
Got to say when I heard I was coming here to continue my post-op recovery I was quite worried. After being here for a week I have been really impressed though. I am what many would consider a difficult patient as on top of a lot of problems with recovering from my leg operation I also have two chronic conditions which mean I am unable to eat 90% of normal foods. The nurses have been great, the staff have also all been great and the physios have customised a recovery program much better than was happening in the hospital post-op ward. I wouldn't hesitate to recommend Alexandra Court to anyone considering coming here.
19 August 2022
Please do not allow your relatives to stay in this place. Apart from the physios, there is no level of care. My mother was left several times in the cold bathroom with little dignity, they treat patients with contempt. She left early after begging and pleading to go home. In her words, she couldn't understand how human beings could treat other human beings in that way. The place is dirty with substandard furniture and bedding. You wouldn't leave an animal in this place.
21 July 2022
Not a good place. My mum was in the hospital for a major operation and then transferred to Alexander Court for rehabilitation to get her mobile again. My mum is down and depressed, stuck in a room watching telly. Some of the staff are lovely. Please don't let your loved ones be in there.
23 February 2022
My mother fell and fractured her pelvis in two places and fractured her pubic bone, she is 83 yr old and up until the fall, she was very active leading an independent life. The nurse came round dispensing medication offering tablets in a pot that was used for liquid medication and still had residue in it. In the morning she complained the mattress was so uncomfortable she ached even more and slept poorly. The mattress was plastic covered, with the springs nearly popping through the cover, it was dirty and ripped. She was given two duvets to go on top of the mattress. No choice of menu offered, and delivered on a dirty trolley, and left out of reach. She asked a nurse for pain relief and was told with a finger in her face you only get pain medication when you are in pain, refusing my mum her prescribed tablets. Her legs were so swollen yet no offer from any staff to help elevate her legs. The window was left open all night off its restrictors no blanket was offered despite saying the room was cold
18 May 2021
I highly advise any persons who are sending a family member here or already have them in here to seriously think about not doing so. My grandad was wrongly sent here from the hospital for ‘rehabilitation’, we had no say in the matter. I am not saying all carers who work here are bad but the few I spoke to on the phone when trying to speak to my Grandad was rude and if they treated me with this level of respect I can only imagine how he was treating him. After ringing for one hour we would be told to ring back in ten minutes. I would ring back in ten minutes only to receive the same message with a rude attitude. When finally being able to speak to my grandad he would tell me how the staff have left him in soiled clothing all day, he also told us to watch what we were saying on the phone as it’s rather touchy right now. When asking him why this was he said he had put some fluff on the floor by accident and they wasn’t happy with him! He was in here for one week we learnt he had no care plan.
11 May 2021
My mum was admitted to Alexandra Court in March. She was in there a week and ended up with sepsis which meant she had to go back into hospital for two weeks. After this, she was transferred back into Alexandra Court. This is when the problems started. I completely understand that things are difficult with the pandemic but patients are left in their rooms for long hours and if they buzz it takes time for them to be answered. My mum went in able to walk but came out a very frightened old lady who was incontinent and with hardly any mobility. She was transferred to a lovely care home yesterday and already they have been in touch to say the pressure sores on Mum's foot are terrible and are going to take a long time to heal. We as a family are very upset and disappointed at the care she received whilst she was in Alexandra Court.
24 February 2021
My mother's most recent admission to Alexandra Court was for rehab following surgery for a fractured hip. During her time there the majority of the staff were kind and helpful, though communication between staff at Alexandra Court was poor with me having to ask multiple members of staff to follow up things such as the need to review certain medication, and to provide her with nicotine patches. In addition to this, essential communication about my mother's overall wellbeing and needs were not initially communicated with the physiotherapists and nor were her therapy needs later communicated with the staff at the Residential Unit she was later transferred to; I was also concerned to find out that a zimmer frame was not sent on with my mother. The staff at the new home were not even told that she required one. This had a very negative impact on my mother's mobility going forwards. I cannot comment on the cleanliness of the home due to being unable to go indoors due to Covid.
01 February 2021
My wife spent 3 weeks in Alexander Court following a Covid attack in Hospital. Due to Covid, I could not visit her in Alexander Court so I cannot comment on conditions. What I can comment on is that staff were always helpful but the telephone system in the Court is the worst I have encountered since the 60's. Not every ill patient has or can work a mobile and therefore depends on the Court telephone system. This consists of one cordless unit for 22 patients upstairs and a similar arrangement downstairs, all connected to one landline number. It was not unusual for me to spend two or three hours trying to speak to my wife despite the valiant efforts of staff. Sometimes when contact was made the phone would cut off as the battery had died. Trying to speak to a very ill wife once a day was extremely frustrating, all because of an inadequate phone system which could be improved for a few pounds. For this reason alone I would not recommend Alexander Court. My wife was too ill to comment.
06 November 2020
My mother was placed at Alexandra Court for a period of four weeks during July/August 2020 to undergo rehabilitation following treatment for a broken leg at hospital. My mum left Alexandra Court with several pressure sores, she was unable to walk and had not been washed properly. Our family are very concerned at the standard of care my mum received during her stay. A written complaint has been submitted to the Care Quality Commission and to Alexandra Court.
20 August 2020
My wife was cared for by Alexandra Court for two weeks. She was discharged on 31st July. The care she received was outstanding, every member of staff could not have been kinder; the Occupational Therapy and Physiotherapist Department second to none. I shall be everlastingly thankful to each and every one.
13 August 2020
The care home is the best I have ever come across, especially with the diversity of illnesses and functions that the patients have. They really look after and care for the residents.
27 May 2019
My husband recently spent 10 days here. During this time, he received excellent care from all the staff. Nothing was too much trouble and he was cared for with professionalism and compassion. His medication was delivered accurately and on time. He was asked if he needed pain relief and received it when appropriate. When admitted, he could barely stand, when discharged he was walking with crutches and could manage the stairs. I cannot praise the staff highly enough.
12 March 2019
The first thing that hit me was the smell. We were taken into the room they had allocated my mother. The carpet in the room was filthy and had seen better days The bed was made up with bedding that had been washed and washed poor quality pillows and were well out of shape. The walls were all marked and in need of paint. And her table had the edging strip hanging off someone had tried to tape it up with clear sellotape. I was really upset about the condition of the room. I have now lodged a complaint to Alexander Court. The local council and Wigan RAEI placed my mother here for rehabilitation.
29 August 2018
My mother recently stayed here for three weeks. First, I must say my mother had been offered a stay in this facility last year and I turned it down due to the mixed reviews which were either 1 star or 5 stars. When it was offered a second time after a stay in hospital I said yes and I am glad I did. The rooms are basic but clean and the staff were fantastic especially one member. My mother was very well cared for. I can see why some people gave it one star, as a certain family I met there thought it should be a five-star hotel. They created a lot of noise as there were only bath towels not bath sheets and did not care about how their behaviour disturbed other residents. I would recommend you try this facility if offered just remember the staff have a hard job and it is not one to one care. However, I found if you treated the staff like the decent human beings they are they will do everything they can for your loved ones.
12 July 2018
My father, who suffered from stage 2 dementia, limited eyesight and mobility entered this home following a fall at home. After a couple of days in hospital, he was sent to this home for “rehabilitation”. He spent 11 days there. The first couple of days he was able to move about and use the handrail in the corridor to get about. By the end of his stay, far from any rehabilitation, he was unable to even get out of bed without being “hoisted”. He left, bed bound and to the horror of the care home he went to, he had bedsores. My mother reported that she visited my father when he had had an accident. He was left sitting in his chair without anything covering his lower half. He was left like this for her whole visit without anyone coming to help dress him. The social worker we had dealings with seemed very inexperienced and had not the first clue about Deprivation Of Liberty assessments. Telling me that because of dad’s lack of mobility they did not even need to do such an assessment.
15 June 2018
What can only be described as now suffering from PTSD following my stay in this care home - I was transferred here to clear a bed at a local hospital for ‘intense physio’. If getting you out of bed every morning is intense physio then I received it. As a 49-year-old healthy woman before a spinal injury left me in a position to have to have ‘care’ in this home I was left feeling undignified, degraded and humiliated as I sat in soiled nappies for 18 hours. I do not blame the staff who work there at all, most of them work their socks off for very little money. I blame the system, a flawed system that does not look at an individual but to patients as a number or a bed. During my stay, I was involved in a serious medication error that I reported straight away. I have not received any feedback to be told what measures have been put in place to make sure it never happens again. It has left me with nightmares as I dread to think what would have happened had I not intervened.
13 December 2017
Where do I start... The building - old dirty carpets, the decor is like an institution. When mum arrived, the TV had no aerial so you had to ask the staff for one. Their response was 'is there a remote' when I said yes they were surprised. She had no quilt for her first two days and was cold at night. Below standard I am sure. The care - some staff do their best and some don't want to be there. The buzzers are going off constantly and the staff seem to have a manana attitude. My mum was taking herself to the bathroom, even though she is a fall risk because she can't wait for the time it takes for someone to come. She then fell in the bathroom. Now she has soiled underwear daily because of this issue. Today there is only one nurse on duty when there should be two, surely this is against regulations?
17 November 2017
Mum was discharged from hospital to Alexander Court recently for rehabilitation. I had mixed feelings about this as I had heard differing reports. I have recently retired from a career in Nursing, working as a Registered Nurse in General Nursing and then Nurse Education. I can say that without reservation that the care mum received since her admission has been of the highest quality. All staff have been unfailingly courteous and helpful and have gone the extra mile. Mum tells me as soon as she presses the nurse call system that help is a few seconds away. Thank you to all at Alexander Court.