Submit a Review for Orchard Care Home
St Mary's Road, Huyton, Liverpool, L36 5UY
View Full Details of Orchard Care HomeLatest Reviews for Orchard Care Home
14 February 2025
Thank you so much to all the lovely amazing staff at the Orchard who have cared for my dad for the past few months. It's been a tough few months, but the fantastic help from all the staff including chefs, cleaners, carers, nurses, managers, admin, and hairdresser Dad has managed to move to sheltered accommodation today, thanks to all the staff for getting him better. He has 24/7 care and has made friends forever. Thank you to everyone.
18 December 2024
Very happy my dad is well looked after.
10 December 2024
I visit my bedbound auntie, aged 92 years old. The care home is very nice all the staff are caring and polite and give my auntie great care. She is always well-fed and clean and all her medical care taken care of. The home is a safe environment. 24-hour nurse. The home has lovely surroundings i.e. garden benches to sit outside.
02 December 2024
Dad was admitted into respite in October 2024 and was welcomed with open arms. Staff are friendly, helpful and nothing is too much trouble. I can tell staff who deal with Dad care about the residents and their needs. The care home is clean and always smells fresh. We have as a family decided this will be a permanent move for Dad and the manager Ann has made this difficult decision easier for myself and my sister.
11 November 2024
Have no complaints about the home. Always helpful and listen to you. Always pleasant and happy. Thanks for helping Mum.
05 November 2024
Two things really stand out most for me with The Orchard. First and most important, the kindness of the staff. My husband is treated not just with respect, but affection, and is very relaxed and happy there. Secondly, the peace of the setting. There are mature trees on all sides of the property, so all the rooms look out on nature. It's an elegant Victorian building and the spaces are light, airy and gracious.
04 November 2024
Excellent care while Mum was in respite care. Staff were very professional and caring. Mum has been settled and extremely well cared for in a safe and secure environment with all her needs met. Thank you so much to every member of staff.
30 August 2024
My mum has been a resident since December 2022 and has settled very well and always appears happy and content when I visit. Staff are always very polite, and they have a good rapport with Mum. I think my only niggle is that sometimes staff have not ensured she has her denture in when she's assisted with getting up. The laundry staff takes great care of her clothes, always very well cared for.
06 August 2024
Staff are very caring and are always happy to assist with any issues or concerns, rooms are kept clean and tidy. My mother-in-law is always clean and tidy and fresh and clean clothes on each visit. Staff have treated her with dignity & respect staff are always wearing their uniform and PPE when needed.
02 August 2024
The care my mum has received so far has been fantastic. Nothing is too much trouble, staff are so friendly and caring, even on the days when we aren't able to visit and we ring to check how she is doing - they are very helpful. The care home is lovely and clean and fresh smelling. The staff who are cleaning the home are also so friendly with the residents. It's a home-from-home feel.
01 August 2024
Staff are caring and responsive to any queries. Visitors are made welcome. Patients/residents are treated with respect.
19 January 2024
My nan has been in respite for six weeks. She has been cared for so well at Orchard. My grandad visits daily; he is made to feel so welcome by the staff, even offered a meal while is there. Her mobility has improved, and she is looking forward to returning home in the next week. She is happy with her room. Staff are really kind and caring. Would highly recommend.
19 January 2024
Mum is looked after so well. Our family feel confident in the knowledge she is safe and secure. Cannot fault her care. Support from all staff to settle her in and improve her condition is excellent.
12 January 2024
The staff are extremely pleasant and helpful. They went out of their way to make sure my mum was comfortable, and all her needs were met. The facilities are excellent, and there is lots of entertainment for the residents to enjoy and partake in. Overall, I am extremely pleased with the level of care shown by the home and its staff, and would highly recommend.
08 January 2024
Excellent care - very satisfied. Thank you all so much.
08 January 2024
Food can be hit and miss - sometimes, it is of excellent quality, and at other times is poor. Sometimes, the availability of certain foods is poor - certain items not available are bacon, marmalade, drinking chocolate, cheese and coffee. These are all items my mum has requested and been told are not available. Care staff are kind, caring and excellent at what they do.
08 January 2024
Always find the staff extremely helpful and caring, and Mum's room is always nice and clean. Mum also seems very happy, which is all that really matters.
08 January 2024
In the last month, Mum has been settled and well looked after.
23 October 2023
Whenever I have visited all staff have appeared to be very kind, considerate and caring towards my relative, who can be difficult and aggressive at times. Due to her having cognitive functioning issues and feeling frightened in unfamiliar surroundings.
24 July 2023
Overall disgusting. Poor care. Scabies. I left with bites on my hands. A lot of issues I will be reporting. Staff ringing me and being very nasty on the phone. Care is very poor, dirty. I had to have my say as my mum had no curtain on her bedroom and her room overlooks the car park.
Latest Reviews for Orchard Care Home
14 February 2025
Thank you so much to all the lovely amazing staff at the Orchard who have cared for my dad for the past few months. It's been a tough few months, but the fantastic help from all the staff including chefs, cleaners, carers, nurses, managers, admin, and hairdresser Dad has managed to move to sheltered accommodation today, thanks to all the staff for getting him better. He has 24/7 care and has made friends forever. Thank you to everyone.
18 December 2024
Very happy my dad is well looked after.
10 December 2024
I visit my bedbound auntie, aged 92 years old. The care home is very nice all the staff are caring and polite and give my auntie great care. She is always well-fed and clean and all her medical care taken care of. The home is a safe environment. 24-hour nurse. The home has lovely surroundings i.e. garden benches to sit outside.
02 December 2024
Dad was admitted into respite in October 2024 and was welcomed with open arms. Staff are friendly, helpful and nothing is too much trouble. I can tell staff who deal with Dad care about the residents and their needs. The care home is clean and always smells fresh. We have as a family decided this will be a permanent move for Dad and the manager Ann has made this difficult decision easier for myself and my sister.
11 November 2024
Have no complaints about the home. Always helpful and listen to you. Always pleasant and happy. Thanks for helping Mum.
05 November 2024
Two things really stand out most for me with The Orchard. First and most important, the kindness of the staff. My husband is treated not just with respect, but affection, and is very relaxed and happy there. Secondly, the peace of the setting. There are mature trees on all sides of the property, so all the rooms look out on nature. It's an elegant Victorian building and the spaces are light, airy and gracious.
04 November 2024
Excellent care while Mum was in respite care. Staff were very professional and caring. Mum has been settled and extremely well cared for in a safe and secure environment with all her needs met. Thank you so much to every member of staff.
30 August 2024
My mum has been a resident since December 2022 and has settled very well and always appears happy and content when I visit. Staff are always very polite, and they have a good rapport with Mum. I think my only niggle is that sometimes staff have not ensured she has her denture in when she's assisted with getting up. The laundry staff takes great care of her clothes, always very well cared for.
06 August 2024
Staff are very caring and are always happy to assist with any issues or concerns, rooms are kept clean and tidy. My mother-in-law is always clean and tidy and fresh and clean clothes on each visit. Staff have treated her with dignity & respect staff are always wearing their uniform and PPE when needed.
02 August 2024
The care my mum has received so far has been fantastic. Nothing is too much trouble, staff are so friendly and caring, even on the days when we aren't able to visit and we ring to check how she is doing - they are very helpful. The care home is lovely and clean and fresh smelling. The staff who are cleaning the home are also so friendly with the residents. It's a home-from-home feel.
01 August 2024
Staff are caring and responsive to any queries. Visitors are made welcome. Patients/residents are treated with respect.
19 January 2024
My nan has been in respite for six weeks. She has been cared for so well at Orchard. My grandad visits daily; he is made to feel so welcome by the staff, even offered a meal while is there. Her mobility has improved, and she is looking forward to returning home in the next week. She is happy with her room. Staff are really kind and caring. Would highly recommend.
19 January 2024
Mum is looked after so well. Our family feel confident in the knowledge she is safe and secure. Cannot fault her care. Support from all staff to settle her in and improve her condition is excellent.
12 January 2024
The staff are extremely pleasant and helpful. They went out of their way to make sure my mum was comfortable, and all her needs were met. The facilities are excellent, and there is lots of entertainment for the residents to enjoy and partake in. Overall, I am extremely pleased with the level of care shown by the home and its staff, and would highly recommend.
08 January 2024
Excellent care - very satisfied. Thank you all so much.
08 January 2024
Food can be hit and miss - sometimes, it is of excellent quality, and at other times is poor. Sometimes, the availability of certain foods is poor - certain items not available are bacon, marmalade, drinking chocolate, cheese and coffee. These are all items my mum has requested and been told are not available. Care staff are kind, caring and excellent at what they do.
08 January 2024
Always find the staff extremely helpful and caring, and Mum's room is always nice and clean. Mum also seems very happy, which is all that really matters.
08 January 2024
In the last month, Mum has been settled and well looked after.
23 October 2023
Whenever I have visited all staff have appeared to be very kind, considerate and caring towards my relative, who can be difficult and aggressive at times. Due to her having cognitive functioning issues and feeling frightened in unfamiliar surroundings.
24 July 2023
Overall disgusting. Poor care. Scabies. I left with bites on my hands. A lot of issues I will be reporting. Staff ringing me and being very nasty on the phone. Care is very poor, dirty. I had to have my say as my mum had no curtain on her bedroom and her room overlooks the car park.