Submit a Review for Evergreen Lodge
Haddon Road, Rock Ferry, Birkenhead, CH42 1NZ
View Full Details of Evergreen LodgeLatest Reviews for Evergreen Lodge
12 March 2025
My son has only been at Evergreen a month and we have been very pleased with the service they are very welcoming and helpful really getting to know my son and very kind and engaging. Rooms are very clean and the decor is in need of an update. The meals are lovely plenty of choice.
19 April 2023
My wife has been a resident at Evergreen Lodge for almost two years. During that time, I have been very impressed with all aspects of her care. During my regular visits, I have always found all the staff, without exception, to be very friendly, helpful, efficient and perhaps, most importantly, very caring towards my wife. I am always kept informed of any changes or developments in her care plan and feel very confident that she is being well looked after. I would, without the slightest reservation, thoroughly recommend Evergreen Lodge as an excellent, caring and supportive nursing care home.
15 April 2023
Prior to my wife coming to Evergreen Lodge the manager spent some time explaining all about the home and arranged for a time to visit. I was happy that he spent the time showing me around the home and answering all my questions. Although maybe the decoration of some areas is looking a bit tired my first impression was that all the staff take great pride in the care they provide. My wife has been a resident here now for nearly a year and my initial impressions have been proved well founded. Her room is well furnished and we have decorated it with personal pictures and a tv that was installed for us. The home is well-maintained, cleaned and her bedroom is always spotlessly clean and tidy. I am more than pleased with the care she receives as she is always clean and the carers take time to do her hair and make sure she is dressed nice. All the carers are in my opinion people who genuinely care about the residents wellbeing showing kindness and respect at all times.
04 January 2023
My brother waited for six months to find a suitable placement. When my sister and myself came to visit Evergreen our first impressions honestly were not very good as we were looking at the furnishings and decoration. Do not judge a book by its cover. The staff are amazing, so patient and approachable. They have asked about my brother's past and his interests. They are honestly the best staff I have met.
27 June 2022
My husband joined Evergreen Lodge in May, my family met the Manager who gave us good information and showed us around the various rooms accommodating various types and mental problems. The rooms are adequate, and families were given the choice to make them more homely, so they decorated the room as we asked, put up family photos, and as my husband likes watching the birds, they put a feeder up outside his bedroom for him, there are familiar pictures on the walls and a TV. They have done everything to make him feel comfortable and treat him with respect. The staff are amazing, and treat all residents with care and respect, and know all their individual needs, as you would your own parents, nothing is any trouble to them, they have a calming influence when the residents are stressed and sometimes aggressive.
22 June 2022
My husband has been looked after incredibly well since he moved to the home just over a year ago. I was unable to visit it beforehand due to covid 19. Had I seen it, I may have not admitted my husband. It is in need of some refurbishment and maintenance and new furniture. However, the home is always clean and smells clean. My husband is always clean. The carers have all been amazing and the manager has been kind, caring, and very supportive. I would highly recommend it. In my opinion, the carers at Evergreen Lodge go above and beyond in all that they do.
25 April 2022
I will be forever grateful to the manager and staff for being prepared to give Dad a place at Evergreen Lodge after his discharge from the hospital and failed placement into another home because of the complexity of his dementia. At all times the staff showed him kindness and compassion and treated him with dignity as his illness progressed during the last ten months of his life. The knowledge that Dad was being well looked after and safe gave me great comfort. I can honestly say the staff are a special group of people who welcomed Dad into their family at one of the most difficult times with the ongoing covid - 19 pandemic. The friendship, kindness and support the staff gave as Dad's illness progressed and during his final days and hours will forever be a source of comfort to me.
10 May 2021
Mum had to go into care for assessment and due to Corona restrictions, we didn’t get to choose, initially, where she landed. We are so happy that she arrived at Evergreen Lodge. The staff and management are top-notch, communicating clearly and keeping family informed at all times. Mum was so settled within a week or two that she was quite happy and content to be there. The team also bent over backwards to ensure that she could be visited by a family member in line with covid restrictions. Despite having many needs, mum was well cared for and even started gain weight again. She was singing again and even though we had restricted visits, she was always brought the telephone when we rang several times a week and chatted away quite happily. Unfortunately, her many illnesses didn’t allow her long at Evergreen Lodge, but we gratefully thank the team for their loving care.
03 March 2021
All the staff at Evergreen Lodge take such good care of my Dad. Words fail me - I can’t tell you how much of a comfort that has been these last 12 months. I know my Dad is very well taken care of. He is very happy as evidenced by how his health has improved. Thank you so much from all the family.
13 May 2019
Very happy with care of Dad. Staff are friendly and always helpful. I can come any time to see Dad.
25 February 2019
The strength of this home is in the staff. They are truly very caring and dedicated. They make the home a happy environment which is quite a feat in this type of work.
10 December 2018
I find the home to be full of kind and friendly staff. The care my wife has is one of only help and love. I have been with her not only in the day but at night, also night staff are very friendly. My wife is very well looked after. The room is clean and tidy. The food is of a good standard. For my wife, her food has to be blended. I can go home at night and sleep knowing she is well looked after.
20 February 2017
My dad spent the last 3 years of his life in Evergreen Lodge and I have to say the care he received during this time was, in my opinion, second to none. I must admit when visiting Evergreen for the first time I did have my reservations, it wasn't the newest or best-looking home I'd visited, however, it soon became apparent that what it lacked in appearance it more than made up for with the care and attentiveness showed to my dad by the care, nursing and management staff. In my opinion, staff often went 'above and beyond' what was expected of them and would often put themselves out to make my dad as happy and comfortable as possible. I cannot thank or praise the staff at Evergreen enough. If you are looking for somewhere for a loved one to stay take my advice 'don't judge a book by its cover', good care is far more important than freshly painted walls and hotel style bedrooms.
Latest Reviews for Evergreen Lodge
12 March 2025
My son has only been at Evergreen a month and we have been very pleased with the service they are very welcoming and helpful really getting to know my son and very kind and engaging. Rooms are very clean and the decor is in need of an update. The meals are lovely plenty of choice.
19 April 2023
My wife has been a resident at Evergreen Lodge for almost two years. During that time, I have been very impressed with all aspects of her care. During my regular visits, I have always found all the staff, without exception, to be very friendly, helpful, efficient and perhaps, most importantly, very caring towards my wife. I am always kept informed of any changes or developments in her care plan and feel very confident that she is being well looked after. I would, without the slightest reservation, thoroughly recommend Evergreen Lodge as an excellent, caring and supportive nursing care home.
15 April 2023
Prior to my wife coming to Evergreen Lodge the manager spent some time explaining all about the home and arranged for a time to visit. I was happy that he spent the time showing me around the home and answering all my questions. Although maybe the decoration of some areas is looking a bit tired my first impression was that all the staff take great pride in the care they provide. My wife has been a resident here now for nearly a year and my initial impressions have been proved well founded. Her room is well furnished and we have decorated it with personal pictures and a tv that was installed for us. The home is well-maintained, cleaned and her bedroom is always spotlessly clean and tidy. I am more than pleased with the care she receives as she is always clean and the carers take time to do her hair and make sure she is dressed nice. All the carers are in my opinion people who genuinely care about the residents wellbeing showing kindness and respect at all times.
04 January 2023
My brother waited for six months to find a suitable placement. When my sister and myself came to visit Evergreen our first impressions honestly were not very good as we were looking at the furnishings and decoration. Do not judge a book by its cover. The staff are amazing, so patient and approachable. They have asked about my brother's past and his interests. They are honestly the best staff I have met.
27 June 2022
My husband joined Evergreen Lodge in May, my family met the Manager who gave us good information and showed us around the various rooms accommodating various types and mental problems. The rooms are adequate, and families were given the choice to make them more homely, so they decorated the room as we asked, put up family photos, and as my husband likes watching the birds, they put a feeder up outside his bedroom for him, there are familiar pictures on the walls and a TV. They have done everything to make him feel comfortable and treat him with respect. The staff are amazing, and treat all residents with care and respect, and know all their individual needs, as you would your own parents, nothing is any trouble to them, they have a calming influence when the residents are stressed and sometimes aggressive.
22 June 2022
My husband has been looked after incredibly well since he moved to the home just over a year ago. I was unable to visit it beforehand due to covid 19. Had I seen it, I may have not admitted my husband. It is in need of some refurbishment and maintenance and new furniture. However, the home is always clean and smells clean. My husband is always clean. The carers have all been amazing and the manager has been kind, caring, and very supportive. I would highly recommend it. In my opinion, the carers at Evergreen Lodge go above and beyond in all that they do.
25 April 2022
I will be forever grateful to the manager and staff for being prepared to give Dad a place at Evergreen Lodge after his discharge from the hospital and failed placement into another home because of the complexity of his dementia. At all times the staff showed him kindness and compassion and treated him with dignity as his illness progressed during the last ten months of his life. The knowledge that Dad was being well looked after and safe gave me great comfort. I can honestly say the staff are a special group of people who welcomed Dad into their family at one of the most difficult times with the ongoing covid - 19 pandemic. The friendship, kindness and support the staff gave as Dad's illness progressed and during his final days and hours will forever be a source of comfort to me.
10 May 2021
Mum had to go into care for assessment and due to Corona restrictions, we didn’t get to choose, initially, where she landed. We are so happy that she arrived at Evergreen Lodge. The staff and management are top-notch, communicating clearly and keeping family informed at all times. Mum was so settled within a week or two that she was quite happy and content to be there. The team also bent over backwards to ensure that she could be visited by a family member in line with covid restrictions. Despite having many needs, mum was well cared for and even started gain weight again. She was singing again and even though we had restricted visits, she was always brought the telephone when we rang several times a week and chatted away quite happily. Unfortunately, her many illnesses didn’t allow her long at Evergreen Lodge, but we gratefully thank the team for their loving care.
03 March 2021
All the staff at Evergreen Lodge take such good care of my Dad. Words fail me - I can’t tell you how much of a comfort that has been these last 12 months. I know my Dad is very well taken care of. He is very happy as evidenced by how his health has improved. Thank you so much from all the family.
13 May 2019
Very happy with care of Dad. Staff are friendly and always helpful. I can come any time to see Dad.
25 February 2019
The strength of this home is in the staff. They are truly very caring and dedicated. They make the home a happy environment which is quite a feat in this type of work.
10 December 2018
I find the home to be full of kind and friendly staff. The care my wife has is one of only help and love. I have been with her not only in the day but at night, also night staff are very friendly. My wife is very well looked after. The room is clean and tidy. The food is of a good standard. For my wife, her food has to be blended. I can go home at night and sleep knowing she is well looked after.
20 February 2017
My dad spent the last 3 years of his life in Evergreen Lodge and I have to say the care he received during this time was, in my opinion, second to none. I must admit when visiting Evergreen for the first time I did have my reservations, it wasn't the newest or best-looking home I'd visited, however, it soon became apparent that what it lacked in appearance it more than made up for with the care and attentiveness showed to my dad by the care, nursing and management staff. In my opinion, staff often went 'above and beyond' what was expected of them and would often put themselves out to make my dad as happy and comfortable as possible. I cannot thank or praise the staff at Evergreen enough. If you are looking for somewhere for a loved one to stay take my advice 'don't judge a book by its cover', good care is far more important than freshly painted walls and hotel style bedrooms.