Submit a Review for The Manor House Care Home
Moreton Road, Upton, Wirral, CH49 4NZ
View Full Details of The Manor House Care HomeLatest Reviews for The Manor House Care Home
26 March 2025
This is to express my thanks to one staff member in particular who has gone above and beyond the call of duty by helping to take my mum's glasses to the opticians for repairing. This staff member has done this on more than one occasion. It's been really helpful as I'm Mum's only child and I live miles away from the care home. Mum can't cope without her glasses so this staff member has been brilliant and helped us both. What a lovely lady.
24 March 2025
I have found my stay at the care home to be really comfortable and pleasant. I feel it is my home from home, I have tried to persuade my friend who lives alone to also stay at the home.
04 February 2025
Pleasing introduction to life and care in a nursing home. The only disappointment was the remoteness of the public rooms from my room.
29 January 2025
My Brother stayed for two weeks respite. He was well looked after and gained more mobility again. Should he ever need to go permanently into a care home he would be happy for it to be Upton Manor. Did not complete tick box for value for money as have nothing to compare to.
17 December 2024
My sister and I visited a very dear friend and we had such a lovely afternoon, and I have to say the staff were so lovely and friendly, and as I said we had such a lovely afternoon. I would give the staff full marks.
30 September 2024
My mother-in-law has just begun living as a resident at The Manor House, her friends and family wanted to see her on her birthday. The Manor House staff were so accommodating, the room was decorated beautifully, as well as the table setting and a great selection of party food was put on. It felt like home and everyone that attended commented on how lovely and personal the day had been. Thank you for making it such a special day for my mother-in-law and all of us.
06 August 2024
My mum resided here for 4 months. The managers loved her. When Mum needed hospice care, one of the managers fought for it for us. And when Mum sadly passed, they came to her funeral. That was touching. But I gave 2 stars because the home was not geared up for palliative care, and it was owned by Bupa. I realised the seriousness of how Nursing homes should be geared up for palliative care. And how they should not involve any capitalist company re Bupa. As that is all about having less staff and making more money. For example, due to lack of staffing a male resident entered my mother's room and she was there alone with him. We were very upset about that. Also mum was left alone in the toilet for ages. Lack of palliative training led us to call safeguarding a few times and also the CHC. The CHC did step in and give palliative care advice to the home. The issues are not personal towards the staff and managers, it's to do with capitalism and lack of palliative training.
30 July 2024
My mother came into the nursing home 18 months ago. She was poorly and spent all her time in bed. Since being cared for she has improved slowly but surely. At first, she would not leave her room but with all the staff's encouragement and kindness, my mother has now started to leave her room and join in activities and socialise. This has improved her mental and physical well-being. All the staff are amazing and so caring. I would like to thank them all.
18 July 2024
Beautiful building, facilities lovely, room suited to my needs. Kitchen staff accommodating and all meals presented well, great choice. Medicines sorted and delivered on time. All requests met quickly and no issue was too small. Staff lovely every one of them. My move-in and out (2 weeks of respite) was seamless.
10 June 2024
The home is wonderful compared to the other home I was in. I could not ask for a better place to be in. The staff are amazing.
03 April 2024
The Manor House in Upton is a fabulous care home. From the moment we went to view it, we saw it was something special. Not just because of the beautifully maintained historical building and the gardens, but especially because of the warmth and friendliness of the very caring staff. This care home has everything my mother needs - lovely sunny, bright room with an ensuite shower room, great little break-out areas as well as the main facilities on the ground floor. Most important of all for us though were the staff. We knew Mum was being well looked after and treated as a guest, a valued guest, not just an inconvenience or a J2BD. Amazing!
21 March 2024
Mum is very comfortable and is receiving excellent care at The Manor House. Her health is poor at the moment and the nursing staff are working hard with the local medical team to understand why. Monitoring, observing, reporting and escorting her to hospital appointments and co-ordinating her care. The carer's have been adapting her diet and helping her with eating and drinking to encourage her appetite. All this has been done with great respect for her dignity and well-being. As a family, we couldn't wish for better care.
21 March 2024
Where to begin? My husband had Alzheimer's and was 76 years old and I looked after him for many years. Our Alzheimer's journeys together at home ended when he began to need 24-hour-care. We then had to look for a care home, something I never thought I would have to contemplate. In October 2023, he entered The Manor House. As soon as I walked into The Manor, I knew it was right for us. My husband settled well and the staff welcomed my daily visits. They became friends and wonderful carers for him. My husband died in February 2024 and was cared for with dignity and love to the end. Thank you so much.
28 February 2024
My father has been living at the Manor House since October 2022. The staff have all been wonderful and over this time we have got to know many of them well. My dad is well looked after, the laundry service is exemplary so he always has clean clothes, and he enjoys taking part in the various activities and outings arranged, as much as his condition will allow. He often praises the food, and although he has to have a modified diet, this is well accommodated for, he especially enjoys a glass of wine with his meals, or a beer in the garden, weather permitting! If he needs to attend a hospital appointment, The Manor takes care of transport arrangements and provides a member of staff to accompany Dad. Friends and family who visit Dad always praise the Manor and can't believe it's a care home and not a hotel! It's always a difficult decision to move into a care home, but I would not hesitate in recommending the Manor House.
12 February 2024
Our father who suffered from Alzheimer's Dementia spent the last three years of his life at Manor House. He was exceptionally well cared for, he was treated with great dignity and respect by all the staff and we have to sincerely thank those on Sterne Suite for their care and attention to him.
12 January 2024
I have nothing but praise for all the staff at the home I encountered during the time my husband was a resident in the Dementia unit. It felt like a home from home where my husband was loved and cared for very well. I also felt well supported by the staff during some difficult times. Family and friends who visited commented on how nice and welcoming it all felt and the lovely people looking after my husband. I had looked at several other homes before choosing The Manor and it was due to the staff that I made my decision, which I never regretted. I would have no hesitation in recommending it to anyone.
15 December 2023
Our gran was discharged from hospital to the Manor House in August 2023 for end-of-life care. We sadly lost her on 9th November 2023. I cannot begin to put into words the amazing care received from start to finish. What an amazing place and everyone there contributed to my gran having the best final weeks of her 95 years of life. Special thanks to her carer she was an absolute living angel.
08 December 2023
Mum was at The Manor House Care Home for three months. In those months she was very well looked after. Every member of staff has been great. Every visit was emotional, visiting Mum but the staff made it an easy visit. The lady in the office (to left of main door) and at the reception desk are very welcoming. The caretaker going about his business is always friendly. The kitchen staff assisted me with the door entry system a few times. (not their job but no problem). Then you get to the Stern Suite and Mum's room, wonderful. Mum felt like she was in her own flat. Cannot praise the staff on this suite enough. A special thank you to the end-of-life nurse and her colleague who made Mum's last hours the best they could and looked after us as a family. The end-of-life nurse is a very special person. Love The Manor House Care Home. Would always recommend it.
21 November 2023
I came to Manor House six months ago and I have been happy.
24 October 2023
The care home is good. In particular, the permanent staff are absolutely excellent. There is evidence of great kindness and in our experience, staff listen and respond to residents and their families. They are genuinely interested in getting things right. In the past few months, the staffing has become more stable which is so helpful for everyone. The environment is well cared for and always clean. The bedrooms are modern and nicely decorated and some have a view over the garden. The public rooms are large and adaptable. Clothes are laundered well and dad is kept clean and tidy. I have met and like the visiting GP. I felt confident that she was familiar with my dad's health issues. Meals can be taken in a resident's room or in the main dining room. I cannot comment on their quality though there is choice and wine is available with dinner. My only reservation is with regard to activities - though they are listed they seem quite minimal.
Latest Reviews for The Manor House Care Home
26 March 2025
This is to express my thanks to one staff member in particular who has gone above and beyond the call of duty by helping to take my mum's glasses to the opticians for repairing. This staff member has done this on more than one occasion. It's been really helpful as I'm Mum's only child and I live miles away from the care home. Mum can't cope without her glasses so this staff member has been brilliant and helped us both. What a lovely lady.
24 March 2025
I have found my stay at the care home to be really comfortable and pleasant. I feel it is my home from home, I have tried to persuade my friend who lives alone to also stay at the home.
04 February 2025
Pleasing introduction to life and care in a nursing home. The only disappointment was the remoteness of the public rooms from my room.
29 January 2025
My Brother stayed for two weeks respite. He was well looked after and gained more mobility again. Should he ever need to go permanently into a care home he would be happy for it to be Upton Manor. Did not complete tick box for value for money as have nothing to compare to.
17 December 2024
My sister and I visited a very dear friend and we had such a lovely afternoon, and I have to say the staff were so lovely and friendly, and as I said we had such a lovely afternoon. I would give the staff full marks.
30 September 2024
My mother-in-law has just begun living as a resident at The Manor House, her friends and family wanted to see her on her birthday. The Manor House staff were so accommodating, the room was decorated beautifully, as well as the table setting and a great selection of party food was put on. It felt like home and everyone that attended commented on how lovely and personal the day had been. Thank you for making it such a special day for my mother-in-law and all of us.
06 August 2024
My mum resided here for 4 months. The managers loved her. When Mum needed hospice care, one of the managers fought for it for us. And when Mum sadly passed, they came to her funeral. That was touching. But I gave 2 stars because the home was not geared up for palliative care, and it was owned by Bupa. I realised the seriousness of how Nursing homes should be geared up for palliative care. And how they should not involve any capitalist company re Bupa. As that is all about having less staff and making more money. For example, due to lack of staffing a male resident entered my mother's room and she was there alone with him. We were very upset about that. Also mum was left alone in the toilet for ages. Lack of palliative training led us to call safeguarding a few times and also the CHC. The CHC did step in and give palliative care advice to the home. The issues are not personal towards the staff and managers, it's to do with capitalism and lack of palliative training.
30 July 2024
My mother came into the nursing home 18 months ago. She was poorly and spent all her time in bed. Since being cared for she has improved slowly but surely. At first, she would not leave her room but with all the staff's encouragement and kindness, my mother has now started to leave her room and join in activities and socialise. This has improved her mental and physical well-being. All the staff are amazing and so caring. I would like to thank them all.
18 July 2024
Beautiful building, facilities lovely, room suited to my needs. Kitchen staff accommodating and all meals presented well, great choice. Medicines sorted and delivered on time. All requests met quickly and no issue was too small. Staff lovely every one of them. My move-in and out (2 weeks of respite) was seamless.
10 June 2024
The home is wonderful compared to the other home I was in. I could not ask for a better place to be in. The staff are amazing.
03 April 2024
The Manor House in Upton is a fabulous care home. From the moment we went to view it, we saw it was something special. Not just because of the beautifully maintained historical building and the gardens, but especially because of the warmth and friendliness of the very caring staff. This care home has everything my mother needs - lovely sunny, bright room with an ensuite shower room, great little break-out areas as well as the main facilities on the ground floor. Most important of all for us though were the staff. We knew Mum was being well looked after and treated as a guest, a valued guest, not just an inconvenience or a J2BD. Amazing!
21 March 2024
Mum is very comfortable and is receiving excellent care at The Manor House. Her health is poor at the moment and the nursing staff are working hard with the local medical team to understand why. Monitoring, observing, reporting and escorting her to hospital appointments and co-ordinating her care. The carer's have been adapting her diet and helping her with eating and drinking to encourage her appetite. All this has been done with great respect for her dignity and well-being. As a family, we couldn't wish for better care.
21 March 2024
Where to begin? My husband had Alzheimer's and was 76 years old and I looked after him for many years. Our Alzheimer's journeys together at home ended when he began to need 24-hour-care. We then had to look for a care home, something I never thought I would have to contemplate. In October 2023, he entered The Manor House. As soon as I walked into The Manor, I knew it was right for us. My husband settled well and the staff welcomed my daily visits. They became friends and wonderful carers for him. My husband died in February 2024 and was cared for with dignity and love to the end. Thank you so much.
28 February 2024
My father has been living at the Manor House since October 2022. The staff have all been wonderful and over this time we have got to know many of them well. My dad is well looked after, the laundry service is exemplary so he always has clean clothes, and he enjoys taking part in the various activities and outings arranged, as much as his condition will allow. He often praises the food, and although he has to have a modified diet, this is well accommodated for, he especially enjoys a glass of wine with his meals, or a beer in the garden, weather permitting! If he needs to attend a hospital appointment, The Manor takes care of transport arrangements and provides a member of staff to accompany Dad. Friends and family who visit Dad always praise the Manor and can't believe it's a care home and not a hotel! It's always a difficult decision to move into a care home, but I would not hesitate in recommending the Manor House.
12 February 2024
Our father who suffered from Alzheimer's Dementia spent the last three years of his life at Manor House. He was exceptionally well cared for, he was treated with great dignity and respect by all the staff and we have to sincerely thank those on Sterne Suite for their care and attention to him.
12 January 2024
I have nothing but praise for all the staff at the home I encountered during the time my husband was a resident in the Dementia unit. It felt like a home from home where my husband was loved and cared for very well. I also felt well supported by the staff during some difficult times. Family and friends who visited commented on how nice and welcoming it all felt and the lovely people looking after my husband. I had looked at several other homes before choosing The Manor and it was due to the staff that I made my decision, which I never regretted. I would have no hesitation in recommending it to anyone.
15 December 2023
Our gran was discharged from hospital to the Manor House in August 2023 for end-of-life care. We sadly lost her on 9th November 2023. I cannot begin to put into words the amazing care received from start to finish. What an amazing place and everyone there contributed to my gran having the best final weeks of her 95 years of life. Special thanks to her carer she was an absolute living angel.
08 December 2023
Mum was at The Manor House Care Home for three months. In those months she was very well looked after. Every member of staff has been great. Every visit was emotional, visiting Mum but the staff made it an easy visit. The lady in the office (to left of main door) and at the reception desk are very welcoming. The caretaker going about his business is always friendly. The kitchen staff assisted me with the door entry system a few times. (not their job but no problem). Then you get to the Stern Suite and Mum's room, wonderful. Mum felt like she was in her own flat. Cannot praise the staff on this suite enough. A special thank you to the end-of-life nurse and her colleague who made Mum's last hours the best they could and looked after us as a family. The end-of-life nurse is a very special person. Love The Manor House Care Home. Would always recommend it.
21 November 2023
I came to Manor House six months ago and I have been happy.
24 October 2023
The care home is good. In particular, the permanent staff are absolutely excellent. There is evidence of great kindness and in our experience, staff listen and respond to residents and their families. They are genuinely interested in getting things right. In the past few months, the staffing has become more stable which is so helpful for everyone. The environment is well cared for and always clean. The bedrooms are modern and nicely decorated and some have a view over the garden. The public rooms are large and adaptable. Clothes are laundered well and dad is kept clean and tidy. I have met and like the visiting GP. I felt confident that she was familiar with my dad's health issues. Meals can be taken in a resident's room or in the main dining room. I cannot comment on their quality though there is choice and wine is available with dinner. My only reservation is with regard to activities - though they are listed they seem quite minimal.