Submit a Review for Westhaven Nursing & Residential Home
10 Lighthouse Road, Hoylake, Wirral, CH47 2EB
View Full Details of Westhaven Nursing & Residential HomeLatest Reviews for Westhaven Nursing & Residential Home
25 February 2025
My sister moved from another setting to Westhaven in March 2024. I wish she had moved sooner. Although her needs were complex, they always listened to our suggestions and all staff (managers, nurses, care staff, hostess team and admin and maintenance staff) did their very best to befriend my sister and help her settle and be comfortable. Their care, clinical acumen and compassion were always present, timely and never withheld. My lovely sister was safe in their care. Thank you all.
17 February 2025
Visited Westhaven for a birthday celebration and was struck by how clean the home was, with a nice friendly atmosphere. It was also very inclusive, with residents being well looked after.
14 February 2025
As a regular visitor to Westhaven, I was initially impressed with the security and cleanliness. I have on several occasions stayed for lunch which I found adequate and tasty. I find most of the staff extremely helpful and attentive which reassures me when leaving my dear friend. Well done Westhaven.
04 February 2025
The management are excellent! They have done everything in their power to make my husband and I welcome at this very uncertain, unsettling and sad time. They've gone above and beyond to meet all of my husband's needs and have also been a big comfort to me when I needed them.
29 January 2025
Great facility, great staff, very caring approach. The team always goes the extra mile and looks after my Dad and considers the full family and others and how they can interact. He is treated with respect and dignity.
27 December 2024
On arrival staff are always polite and helpful. My aunts room is always clean and she always state that she feels safe. When needing medical attention it is always priority given. My aunt enjoys the activities in the lounge. If she is well enough. All in all a very efficiently run care home, with professional staff and a high standard of care.
12 December 2024
My experience being at Westhaven Nursing Home for my mum is very good, very homely and caring staff are excellent, all the management go up and beyond to help and I would recommend this nursing home to anyone.
04 December 2024
I feel very confident thar my mum is cared for 24/7 with care and dignity, with a laugh along the way. The staff are excellent and work very hard. Sometimes they need an extra person available to watch in the lounge. Thank you everyone.
04 December 2024
Westhaven is an amazing place. My mum is so well looked after. The staff are amazing.
04 December 2024
My mother was a resident for 3 1/2 years at Westhaven until she passed away in November 2024. The staff were most kind and friendly and were very professional and attentive in the care they provided. Nothing was too much trouble and they were most responsive to her needs. My Mother was for the majority of her stay in good humour and she was known for having a good laugh or joke with the staff. Latterly with her failing health the staff helped her retain her dignity (as much as possible). I (and family and friends) were always made to feel welcome in either taking her out for the day or just visiting in her room. I would have no hesitation in recommending Westhaven.
21 November 2024
My friend was a resident at Westhaven for 6 years until she passed away in October 2024. She was extremely well cared for throughout this time. Everything was always immaculately clean, including her clothing, her bedding and her room. It was good to see some of the same faces throughout her stay, meaning that not only was there continuity of care for my friend, but she got to see the same faces and got to know the people looking after her. On those occasions when my friend needed to be reviewed by a doctor, Westhaven always ensured that this was done promptly. In the final days leading to my friend's passing, Westhaven ensured that someone was sitting with her at all times, which was very moving. It is easy to see why Westhaven have won awards for the standard of care they provide.
29 July 2024
We are extremely thankful for the care and kindness Dad received in his final few months. All the staff were incredibly professional and hard-working and made Dad as comfortable as possible. We will be forever grateful.
21 June 2024
From the moment we met the manager and the staff at Westhaven, we knew my dad would be in safe hands. The care and attention to detail they took were beyond our expectations. They treated him with the utmost respect and dignity and always with a cheerful smile and genuine feeling. This care was extended to the whole family, especially his beloved wife. On the day of his passing we cannot praise the staff enough not only for his care but also ours and the knitted hearts placed in his hand and given to us was a beautiful touch we will not forget.
14 May 2024
My husband spent two weeks in nursing care respite at Westhaven. We cannot fault the care that he received. The staff were very patient with him and took the time to understand and meet his needs. The atmosphere is lovely with lots of laughter and smiling faces - from staff at all levels. Because I knew he was being looked after so well I was able to relax and enjoy my much-needed break. Thank you to everyone.
01 March 2024
We did the usual run around for a nursing home to no avail. As soon as we entered Westhaven it felt right. The whole atmosphere was just so, so lovely, caring, bright, well staffed and caring. The care is very good, the food excellent and the little extra touches comforting.
16 February 2024
I spent two weeks respite at Westhaven following a hip replacement. During that time I was treated with the utmost care and consideration. The staff were all kind and friendly and nothing was too much trouble to them. The happy, homely atmosphere at Westhaven stems from the top and filters down through all aspects and departments. Well done!
30 January 2024
Westhaven is a lovely place. It's situated in a great location for the town, the train station, the buses and the seafront. Our mum has been living there for 12 months. There are lots of staff and they are very caring. They are also good fun. The rooms are very well-appointed, light and airy. This applies to the bedrooms, the dining rooms and the sitting rooms. It's a very pleasant place to visit. We know that our mum is very well cared for at all times.
18 January 2024
The decision for Dad to move into a care home was not made lightly. After looking around many local care homes Dad chose Westhaven. He has been a resident for just over twelve months now and in that time he has been cared for with dignity and love by the wonderful team at Westhaven. Happy dad, happy family. Thank you!
16 January 2024
My father has been in this care home for over four years and has been quite poorly at times but has always had excellent care and attention.
02 January 2024
My brother was looked after and cared for by all members of staff. We could not fault anyone from highest to the lowest. Nothing was too much trouble, he was always clean, changed and shaven.
Latest Reviews for Westhaven Nursing & Residential Home
25 February 2025
My sister moved from another setting to Westhaven in March 2024. I wish she had moved sooner. Although her needs were complex, they always listened to our suggestions and all staff (managers, nurses, care staff, hostess team and admin and maintenance staff) did their very best to befriend my sister and help her settle and be comfortable. Their care, clinical acumen and compassion were always present, timely and never withheld. My lovely sister was safe in their care. Thank you all.
17 February 2025
Visited Westhaven for a birthday celebration and was struck by how clean the home was, with a nice friendly atmosphere. It was also very inclusive, with residents being well looked after.
14 February 2025
As a regular visitor to Westhaven, I was initially impressed with the security and cleanliness. I have on several occasions stayed for lunch which I found adequate and tasty. I find most of the staff extremely helpful and attentive which reassures me when leaving my dear friend. Well done Westhaven.
04 February 2025
The management are excellent! They have done everything in their power to make my husband and I welcome at this very uncertain, unsettling and sad time. They've gone above and beyond to meet all of my husband's needs and have also been a big comfort to me when I needed them.
29 January 2025
Great facility, great staff, very caring approach. The team always goes the extra mile and looks after my Dad and considers the full family and others and how they can interact. He is treated with respect and dignity.
27 December 2024
On arrival staff are always polite and helpful. My aunts room is always clean and she always state that she feels safe. When needing medical attention it is always priority given. My aunt enjoys the activities in the lounge. If she is well enough. All in all a very efficiently run care home, with professional staff and a high standard of care.
12 December 2024
My experience being at Westhaven Nursing Home for my mum is very good, very homely and caring staff are excellent, all the management go up and beyond to help and I would recommend this nursing home to anyone.
04 December 2024
I feel very confident thar my mum is cared for 24/7 with care and dignity, with a laugh along the way. The staff are excellent and work very hard. Sometimes they need an extra person available to watch in the lounge. Thank you everyone.
04 December 2024
Westhaven is an amazing place. My mum is so well looked after. The staff are amazing.
04 December 2024
My mother was a resident for 3 1/2 years at Westhaven until she passed away in November 2024. The staff were most kind and friendly and were very professional and attentive in the care they provided. Nothing was too much trouble and they were most responsive to her needs. My Mother was for the majority of her stay in good humour and she was known for having a good laugh or joke with the staff. Latterly with her failing health the staff helped her retain her dignity (as much as possible). I (and family and friends) were always made to feel welcome in either taking her out for the day or just visiting in her room. I would have no hesitation in recommending Westhaven.
21 November 2024
My friend was a resident at Westhaven for 6 years until she passed away in October 2024. She was extremely well cared for throughout this time. Everything was always immaculately clean, including her clothing, her bedding and her room. It was good to see some of the same faces throughout her stay, meaning that not only was there continuity of care for my friend, but she got to see the same faces and got to know the people looking after her. On those occasions when my friend needed to be reviewed by a doctor, Westhaven always ensured that this was done promptly. In the final days leading to my friend's passing, Westhaven ensured that someone was sitting with her at all times, which was very moving. It is easy to see why Westhaven have won awards for the standard of care they provide.
29 July 2024
We are extremely thankful for the care and kindness Dad received in his final few months. All the staff were incredibly professional and hard-working and made Dad as comfortable as possible. We will be forever grateful.
21 June 2024
From the moment we met the manager and the staff at Westhaven, we knew my dad would be in safe hands. The care and attention to detail they took were beyond our expectations. They treated him with the utmost respect and dignity and always with a cheerful smile and genuine feeling. This care was extended to the whole family, especially his beloved wife. On the day of his passing we cannot praise the staff enough not only for his care but also ours and the knitted hearts placed in his hand and given to us was a beautiful touch we will not forget.
14 May 2024
My husband spent two weeks in nursing care respite at Westhaven. We cannot fault the care that he received. The staff were very patient with him and took the time to understand and meet his needs. The atmosphere is lovely with lots of laughter and smiling faces - from staff at all levels. Because I knew he was being looked after so well I was able to relax and enjoy my much-needed break. Thank you to everyone.
01 March 2024
We did the usual run around for a nursing home to no avail. As soon as we entered Westhaven it felt right. The whole atmosphere was just so, so lovely, caring, bright, well staffed and caring. The care is very good, the food excellent and the little extra touches comforting.
16 February 2024
I spent two weeks respite at Westhaven following a hip replacement. During that time I was treated with the utmost care and consideration. The staff were all kind and friendly and nothing was too much trouble to them. The happy, homely atmosphere at Westhaven stems from the top and filters down through all aspects and departments. Well done!
30 January 2024
Westhaven is a lovely place. It's situated in a great location for the town, the train station, the buses and the seafront. Our mum has been living there for 12 months. There are lots of staff and they are very caring. They are also good fun. The rooms are very well-appointed, light and airy. This applies to the bedrooms, the dining rooms and the sitting rooms. It's a very pleasant place to visit. We know that our mum is very well cared for at all times.
18 January 2024
The decision for Dad to move into a care home was not made lightly. After looking around many local care homes Dad chose Westhaven. He has been a resident for just over twelve months now and in that time he has been cared for with dignity and love by the wonderful team at Westhaven. Happy dad, happy family. Thank you!
16 January 2024
My father has been in this care home for over four years and has been quite poorly at times but has always had excellent care and attention.
02 January 2024
My brother was looked after and cared for by all members of staff. We could not fault anyone from highest to the lowest. Nothing was too much trouble, he was always clean, changed and shaven.