Submit a Review for Station House
Victoria Avenue, Crewe, CW2 7SF
View Full Details of Station HouseLatest Reviews for Station House
27 February 2025
We were holding a 103 birthday party for my aunt. When we got there they had gone to do much trouble including organising music! Everybody was really friendly and kind to everybody, they were all amazing!
10 April 2024
I cannot recommend Station House at Crewe enough. I turned up unannounced and I was immediately given a tour, shown dinner menus, shown the range of activities, shown the rooms where Mum would stay - nothing was hidden or too much trouble. Mum loved it at Station House. She was able to take as many of her personal items as her room would fit and the staff made the room her home putting her family photos and nik naks exactly where she wanted them. No member of staff just walked past her room while she was in there - every single staff member popped their heads around her door and said hello and had a chat. Mum loved this - she considered the staff were her friends from day one and laughed with them during their work day. She attended art classes, baked cakes, attended musical sessions and was looking forward to a touring show visiting the home. My mum's experience here was down to the friendly, dedicated staff that cannot do enough for their residents and their families. Thank you!
08 April 2024
Since moving in, our dad has been really happy. He has settled in really well. We are happy with his care. Dad says he's happy. He says that they are friendly and kind. We really like the coffee lounge. It means that the family can get together more.
08 April 2024
Dad has improved so much since being in your care. We can see that he is well cared for and that shows every time we come to visit. We love that we can bring him into the coffee lounge and spend time with our dad and all the family.
04 April 2024
This home was so good to my mom during the period she stayed there for rehab. The staff there were so kind and patient with her. The care team went the extra mile making sure she got a shower nearly every day and she always looked so neat and happy whenever we visited. The management was so helpful and explained the process to me and were always available to speak to whenever I needed help or explanation with anything regarding her care.
26 February 2024
I’m very happy with the care my cousin is receiving and the staff are excellent. I feel that she’s safe at this care home and I’m happy that she’s well looked after. The staff update me if anything happens and they call me to let me know.
10 June 2022
My mum was only at Station House for a week before she had to start her end-of-life care, but the care, devotion and professionalism have been fantastic. She was made very comfortable and was treated with dignity and respect. Nothing was too much trouble. I am so glad her last care and treatments were there.
01 September 2021
My dad has been reasonably content at Station House. He has a nice room, and the staff have decorated it with home belongings. The gardens which he overlooks are beautiful, and my dad enjoys watching the gardens and birds. The room is bright and clean. The wardrobe sometimes needs some attention - clothes are not always hung up. He struggles with manual dexterity and needs extra help with changing channels and using his phone (but not always given on time). The staff is caring and kind. Given the circumstances they have faced the level of care is very good. Communication is often/sometimes difficult - accessing staff by phone can be very difficult and frustrating at times. This issue - communication - is the real problem from my point of view and needs to be addressed urgently.
01 September 2021
The care home staff are always pleasant when I visit. My grandma enjoys her days there and really likes most of the staff. Getting hold of staff to talk to via the telephone is non-existent. Trying to speak to any staff regarding incidents is also very difficult. When issues are reported, there is only a brief explanation of what is occurring and no follow up phone call.
31 August 2021
Firstly thank you to the members of the care staff who really love my mum and have made sure she is cared for properly. For me personally, I have contacted the home manager to arrange regular phone contact with my mum as no one is picking up the phone on her wing. Between us, ten calls a day go unanswered every day and still do. A plan was agreed with management that I would be called three times a week to talk with Mum. This happened twice, then completely stopped after the first week. I would recommend that residents have all valuables stored in a locked safe. In July we were handed a £2500 cheque for jewellery that went missing from mum over lockdown. The manager didn’t seem concerned and didn’t respond to emails with evidential photos, as she was busy elsewhere. I have to tell myself daily Mum is safe and warm and needs more care than I can physically provide to stop myself from going mad not wanting her to be there. Lack of communication is a massive issue that is being overlooked.
31 August 2021
Your contactability is appalling. No one in administration, reception ever answers the phone. Tried both at least eight times. Really poor. Aware of a visitor bypassing testing by one of your staff, saying just say you did the test yesterday! Saw visitors not wearing masks. This is very worrying. During a visit asked questions about Mum's account balance, no one could answer, really poor. Was told would get a call back when a member of staff returns later in the week. Never received any call. Positively, carers and nurses looking after Mum are excellent. Very impressed. I have marked management staff poor below as this relates to administrative, customer service, account staff etc.
24 August 2021
My auntie has been at Station House for a few years now and has flourished since moving there. The staff are so caring and attentive that I never have to worry about my aunt's wellbeing. I have been treated with respect and understanding whenever I have visited or raised any concerns I may have had. Communication has been good, although I would have liked a continuation of video calls when I have not been able to visit in person. I would however like to say that the staff kept me informed of any medical emergencies and provided updates to my aunts care. Food always looks and smells amazing, and her room is always immaculate when I visit. I would like to say a big thank you to the staff for looking after my aunt and allowing me to have peace of mind whilst she resides there.
16 June 2021
I would not recommend this home to anyone. My mum was in this home for around six weeks. It’s not what it looks like in the brochure. She was left in her room for hours on her own, waited a long time for carers to come when she needed the toilet. I was really disappointed with the standard of care. Every time I rang to see how my mum was no one answered the phone. Very frustrating when all you want to know is how your loved one is. Did not see any activities going on. She had five falls while she was there. Please choose this home carefully.
03 March 2021
I would like to thank you all for the kindness and care you have shown to my mother over her 10-weeks stay with you all from December to February 2020/2021. It was very difficult to hear of my Mum's accident, and not being unable to come back to the UK during the Covid pandemic made it even harder. However, I was able to speak with my mum many times, and she was always very pleased with her care and all the lovely staff she had to help her recover from her fractured hip and leg. She spoke of the friendliness and patience shown to her with some lovely special touches to help cheer her up, such as making sure she had the bird table in front of her window to watch the birds and squirrels, the nurse carers getting her favourite bread for her toast and jam, the books and magazines they picked out for her, and so many nice chats she had with you all. All of these special touches and the nursing and physiotherapy made such a difference to her, and we all very grateful to you.
11 March 2020
I was recently at Station House for rehabilitation care after breaking my hip. I was there for two weeks. The home was clean and the staff were extremely helpful, caring. I could not have wished to stay in a better place. It was a funny, happy team. The food was excellent.
14 January 2020
This care home leaves a lot to be desired. My mum was admitted for respite with a broken leg and diabetes. She was hardly moved from her dismal room in the three months of being there which led to her getting low and depressed. The food was also of extremely poor quality and not of a balanced diet for a diabetic nor anyone else for that manner. I raised concerns to the management team on a few occasions to no improvement. I then discovered that my mum was not receiving the medication that she should have for the osteoporosis and questioned this. This went on for a further 3 weeks and still had not been given the medication. She then unfortunately, had a stroke and was admitted again to hospital. I would never wish for anyone I know and love to be admitted to this supposed care home.
22 January 2019
We found the service at Station House superb, the food was very good and all the staff were very pleasant and caring. It was very clean and partners can eat in the dining room with your family member on a Sunday lunch which was very nice.
28 June 2018
My mother was admitted to this home from hospital. It is not a home that I can praise in any manner or recommend.
19 January 2017
Ideal.
14 December 2016
A very pleasant staff, very willing to help.
Latest Reviews for Station House
27 February 2025
We were holding a 103 birthday party for my aunt. When we got there they had gone to do much trouble including organising music! Everybody was really friendly and kind to everybody, they were all amazing!
10 April 2024
I cannot recommend Station House at Crewe enough. I turned up unannounced and I was immediately given a tour, shown dinner menus, shown the range of activities, shown the rooms where Mum would stay - nothing was hidden or too much trouble. Mum loved it at Station House. She was able to take as many of her personal items as her room would fit and the staff made the room her home putting her family photos and nik naks exactly where she wanted them. No member of staff just walked past her room while she was in there - every single staff member popped their heads around her door and said hello and had a chat. Mum loved this - she considered the staff were her friends from day one and laughed with them during their work day. She attended art classes, baked cakes, attended musical sessions and was looking forward to a touring show visiting the home. My mum's experience here was down to the friendly, dedicated staff that cannot do enough for their residents and their families. Thank you!
08 April 2024
Since moving in, our dad has been really happy. He has settled in really well. We are happy with his care. Dad says he's happy. He says that they are friendly and kind. We really like the coffee lounge. It means that the family can get together more.
08 April 2024
Dad has improved so much since being in your care. We can see that he is well cared for and that shows every time we come to visit. We love that we can bring him into the coffee lounge and spend time with our dad and all the family.
04 April 2024
This home was so good to my mom during the period she stayed there for rehab. The staff there were so kind and patient with her. The care team went the extra mile making sure she got a shower nearly every day and she always looked so neat and happy whenever we visited. The management was so helpful and explained the process to me and were always available to speak to whenever I needed help or explanation with anything regarding her care.
26 February 2024
I’m very happy with the care my cousin is receiving and the staff are excellent. I feel that she’s safe at this care home and I’m happy that she’s well looked after. The staff update me if anything happens and they call me to let me know.
10 June 2022
My mum was only at Station House for a week before she had to start her end-of-life care, but the care, devotion and professionalism have been fantastic. She was made very comfortable and was treated with dignity and respect. Nothing was too much trouble. I am so glad her last care and treatments were there.
01 September 2021
My dad has been reasonably content at Station House. He has a nice room, and the staff have decorated it with home belongings. The gardens which he overlooks are beautiful, and my dad enjoys watching the gardens and birds. The room is bright and clean. The wardrobe sometimes needs some attention - clothes are not always hung up. He struggles with manual dexterity and needs extra help with changing channels and using his phone (but not always given on time). The staff is caring and kind. Given the circumstances they have faced the level of care is very good. Communication is often/sometimes difficult - accessing staff by phone can be very difficult and frustrating at times. This issue - communication - is the real problem from my point of view and needs to be addressed urgently.
01 September 2021
The care home staff are always pleasant when I visit. My grandma enjoys her days there and really likes most of the staff. Getting hold of staff to talk to via the telephone is non-existent. Trying to speak to any staff regarding incidents is also very difficult. When issues are reported, there is only a brief explanation of what is occurring and no follow up phone call.
31 August 2021
Firstly thank you to the members of the care staff who really love my mum and have made sure she is cared for properly. For me personally, I have contacted the home manager to arrange regular phone contact with my mum as no one is picking up the phone on her wing. Between us, ten calls a day go unanswered every day and still do. A plan was agreed with management that I would be called three times a week to talk with Mum. This happened twice, then completely stopped after the first week. I would recommend that residents have all valuables stored in a locked safe. In July we were handed a £2500 cheque for jewellery that went missing from mum over lockdown. The manager didn’t seem concerned and didn’t respond to emails with evidential photos, as she was busy elsewhere. I have to tell myself daily Mum is safe and warm and needs more care than I can physically provide to stop myself from going mad not wanting her to be there. Lack of communication is a massive issue that is being overlooked.
31 August 2021
Your contactability is appalling. No one in administration, reception ever answers the phone. Tried both at least eight times. Really poor. Aware of a visitor bypassing testing by one of your staff, saying just say you did the test yesterday! Saw visitors not wearing masks. This is very worrying. During a visit asked questions about Mum's account balance, no one could answer, really poor. Was told would get a call back when a member of staff returns later in the week. Never received any call. Positively, carers and nurses looking after Mum are excellent. Very impressed. I have marked management staff poor below as this relates to administrative, customer service, account staff etc.
24 August 2021
My auntie has been at Station House for a few years now and has flourished since moving there. The staff are so caring and attentive that I never have to worry about my aunt's wellbeing. I have been treated with respect and understanding whenever I have visited or raised any concerns I may have had. Communication has been good, although I would have liked a continuation of video calls when I have not been able to visit in person. I would however like to say that the staff kept me informed of any medical emergencies and provided updates to my aunts care. Food always looks and smells amazing, and her room is always immaculate when I visit. I would like to say a big thank you to the staff for looking after my aunt and allowing me to have peace of mind whilst she resides there.
16 June 2021
I would not recommend this home to anyone. My mum was in this home for around six weeks. It’s not what it looks like in the brochure. She was left in her room for hours on her own, waited a long time for carers to come when she needed the toilet. I was really disappointed with the standard of care. Every time I rang to see how my mum was no one answered the phone. Very frustrating when all you want to know is how your loved one is. Did not see any activities going on. She had five falls while she was there. Please choose this home carefully.
03 March 2021
I would like to thank you all for the kindness and care you have shown to my mother over her 10-weeks stay with you all from December to February 2020/2021. It was very difficult to hear of my Mum's accident, and not being unable to come back to the UK during the Covid pandemic made it even harder. However, I was able to speak with my mum many times, and she was always very pleased with her care and all the lovely staff she had to help her recover from her fractured hip and leg. She spoke of the friendliness and patience shown to her with some lovely special touches to help cheer her up, such as making sure she had the bird table in front of her window to watch the birds and squirrels, the nurse carers getting her favourite bread for her toast and jam, the books and magazines they picked out for her, and so many nice chats she had with you all. All of these special touches and the nursing and physiotherapy made such a difference to her, and we all very grateful to you.
11 March 2020
I was recently at Station House for rehabilitation care after breaking my hip. I was there for two weeks. The home was clean and the staff were extremely helpful, caring. I could not have wished to stay in a better place. It was a funny, happy team. The food was excellent.
14 January 2020
This care home leaves a lot to be desired. My mum was admitted for respite with a broken leg and diabetes. She was hardly moved from her dismal room in the three months of being there which led to her getting low and depressed. The food was also of extremely poor quality and not of a balanced diet for a diabetic nor anyone else for that manner. I raised concerns to the management team on a few occasions to no improvement. I then discovered that my mum was not receiving the medication that she should have for the osteoporosis and questioned this. This went on for a further 3 weeks and still had not been given the medication. She then unfortunately, had a stroke and was admitted again to hospital. I would never wish for anyone I know and love to be admitted to this supposed care home.
22 January 2019
We found the service at Station House superb, the food was very good and all the staff were very pleasant and caring. It was very clean and partners can eat in the dining room with your family member on a Sunday lunch which was very nice.
28 June 2018
My mother was admitted to this home from hospital. It is not a home that I can praise in any manner or recommend.
19 January 2017
Ideal.
14 December 2016
A very pleasant staff, very willing to help.