Submit a Review for The Willows
Nevin Road, Blacon, Chester, CH1 5RP
View Full Details of The WillowsLatest Reviews for The Willows
11 March 2025
Amazing, it was never going to be easy putting a parent into permanent care, however the staff at the Willows are fantastic they are caring and compassionate. The manager always has time for you and will answer any questions or queries. The home itself has a lovely atmosphere and my Dad is very settled. The food is freshly made on the premises and always a good choice, all the staff are patient and kind not just to the residents but to us too, it has taken a big weight off the family knowing he is well looked after. The ladies in the laundry are fab they always make sure everything is clean and returned to the correct resident. Thank you to everyone
11 March 2025
I have found The Willows excellent, the staff are very helpful, some are funny, nothing is too much trouble for them. I have had a cup of tea brought to me without being asked, most welcome.
15 October 2024
Staff are always friendly and always assist in getting Mum to sit in a quiet room. Manager is always interactive on our arrival, updating us on how Mum is and where she is. and able to tell us what activities Mum has enjoyed. Always approachable, both friendly and professional. Carers and all other staff who care for Mum are interactive with Mum and family visiting. They work hard to look after Mum, they are positive, caring and professional. All staff at The Willows work very hard as one big team together to make Mum's life there as comfortable as possible and with dignity.
05 July 2023
All I can say is thank you so much for caring for my partner of 25 years until he passed...the staff were great the home always smelt lovely and every single member of staff were friendly and had time for me you are the best.
23 December 2021
I can’t praise the home enough. The staff are so happy, which makes me happy and they all love Mum. We can’t be with her but I have no worries as I know she is happy. It doesn’t smell and it’s very, very clean - so pleased I chose the Willows. I recommend it to everyone who is asking about a home. Let’s hope things get back to normal and we can go more often.
08 June 2020
The care given to my husband has always been very good. Staff are caring and approachable. Nothing is too much for them.
08 June 2020
Both my parents were residents until the loss of my father. During this time, I have been happy with the care the staff have given to them. The home always smells fresh and clean, not something that can be said regarding other homes we have visited. The food is excellent and the staff go the extra mile for my mum's needs. The staff have responded to the recent difficult covid-19 situation with the utmost care and professionalism. Wouldn't hesitate to recommend the facility.
08 June 2020
My wife has been a resident at Willows for 16 months and has received excellent care and love. As I live some 20 odd miles away from the care home, her stay was originally for a short period until a place could be found nearer to home. However, she is so happy at Willows it was decided not to move her, a decision I have not regretted. I am so grateful for the kindness shown by staff especially, during this difficult time.
03 June 2020
I have always been very confident that my mother has been well cared for at The Willows. The staff are professional and compassionate, I cannot speak highly enough of them and the management, particularly during the unprecedented challenge of Covid-19 crisis, they responded efficiently. I believe that the nursing and general care staff did everything possible to keep the residents safe. Whenever I call for information about my mother they always responded immediately.
03 June 2020
Very professional home, friendly helpful staff, clean and well run. Nothing too much trouble for the staff.
01 June 2020
My mum is a resident at The Willows, the staff have been amazing, I do have my favourites, they have been so supportive not just of my mum but me to when I have had a wobble and there have been lots, they have been just the best. The Willows have gone from strength to strength. When Covid-19 hit they were on it, the care is second to none I can't thank you enough and I love you all.
21 May 2020
This is my second review, even though there has been a change of management team the care has not changed. I have not been able to visit my wife during the Coronavirus pandemic, I have rung on a regular basis and have been reassured by the response and professionalism of the staff.
11 March 2020
The staff are always welcoming no matter what time fo the day we visit. The staff are very informative and keep us updated on how mum is doing. The staff treat everyone with respect and we can see mum is as settled as she can be.
22 November 2019
My Mum was a resident at The Willows until her death. She had dementia. I cannot praise the staff enough - they looked after my Mum in such a caring way and treated her with the utmost respect. We were made to feel welcome at any time day or night and I couldn't have asked for a more kind and professional staff, they are truly wonderful. Thank you so very much, from the family and from my mum because I know she would want me to say it.
30 October 2019
Overall, The Willows is very good, clean and staff are really helpful and kind, good food. I do think more carers are needed as sometimes when wheelchair bound residents need the toilet, they have to wait as not enough staff. Also, there needs to be more entertainment for residents.
30 October 2019
In the time my mother has resided at The Willows, she has been cared for professionally, with compassion and with immense dignity. I could not have wished for better care. I find the staff friendly, informative and caring. This work is very often challenging and all the staff here meet these challenges every day without complaint. I thank them all for their dedication and commitment.
13 September 2018
This care home would be excellent if they had more staff to care for the residents.
18 September 2017
My wife has been a resident for nearly six months. I have been favourably impressed with the loving care she has received at all times. Particularly worth noting is the immediate response to any request and every observed need of my wife. This response is always given thoughtfully and positively.
04 October 2016
Mother has been a resident for two years and the staff have always been friendly , caring and professional. The home is on one level making it easier for residents to move about. Over the last couple of months, refurbishments have been taking place improving the ambience and facilities for the residents. All in all, a progressive, pleasant home for the elderly residents.
Latest Reviews for The Willows
11 March 2025
Amazing, it was never going to be easy putting a parent into permanent care, however the staff at the Willows are fantastic they are caring and compassionate. The manager always has time for you and will answer any questions or queries. The home itself has a lovely atmosphere and my Dad is very settled. The food is freshly made on the premises and always a good choice, all the staff are patient and kind not just to the residents but to us too, it has taken a big weight off the family knowing he is well looked after. The ladies in the laundry are fab they always make sure everything is clean and returned to the correct resident. Thank you to everyone
11 March 2025
I have found The Willows excellent, the staff are very helpful, some are funny, nothing is too much trouble for them. I have had a cup of tea brought to me without being asked, most welcome.
15 October 2024
Staff are always friendly and always assist in getting Mum to sit in a quiet room. Manager is always interactive on our arrival, updating us on how Mum is and where she is. and able to tell us what activities Mum has enjoyed. Always approachable, both friendly and professional. Carers and all other staff who care for Mum are interactive with Mum and family visiting. They work hard to look after Mum, they are positive, caring and professional. All staff at The Willows work very hard as one big team together to make Mum's life there as comfortable as possible and with dignity.
05 July 2023
All I can say is thank you so much for caring for my partner of 25 years until he passed...the staff were great the home always smelt lovely and every single member of staff were friendly and had time for me you are the best.
23 December 2021
I can’t praise the home enough. The staff are so happy, which makes me happy and they all love Mum. We can’t be with her but I have no worries as I know she is happy. It doesn’t smell and it’s very, very clean - so pleased I chose the Willows. I recommend it to everyone who is asking about a home. Let’s hope things get back to normal and we can go more often.
08 June 2020
The care given to my husband has always been very good. Staff are caring and approachable. Nothing is too much for them.
08 June 2020
Both my parents were residents until the loss of my father. During this time, I have been happy with the care the staff have given to them. The home always smells fresh and clean, not something that can be said regarding other homes we have visited. The food is excellent and the staff go the extra mile for my mum's needs. The staff have responded to the recent difficult covid-19 situation with the utmost care and professionalism. Wouldn't hesitate to recommend the facility.
08 June 2020
My wife has been a resident at Willows for 16 months and has received excellent care and love. As I live some 20 odd miles away from the care home, her stay was originally for a short period until a place could be found nearer to home. However, she is so happy at Willows it was decided not to move her, a decision I have not regretted. I am so grateful for the kindness shown by staff especially, during this difficult time.
03 June 2020
I have always been very confident that my mother has been well cared for at The Willows. The staff are professional and compassionate, I cannot speak highly enough of them and the management, particularly during the unprecedented challenge of Covid-19 crisis, they responded efficiently. I believe that the nursing and general care staff did everything possible to keep the residents safe. Whenever I call for information about my mother they always responded immediately.
03 June 2020
Very professional home, friendly helpful staff, clean and well run. Nothing too much trouble for the staff.
01 June 2020
My mum is a resident at The Willows, the staff have been amazing, I do have my favourites, they have been so supportive not just of my mum but me to when I have had a wobble and there have been lots, they have been just the best. The Willows have gone from strength to strength. When Covid-19 hit they were on it, the care is second to none I can't thank you enough and I love you all.
21 May 2020
This is my second review, even though there has been a change of management team the care has not changed. I have not been able to visit my wife during the Coronavirus pandemic, I have rung on a regular basis and have been reassured by the response and professionalism of the staff.
11 March 2020
The staff are always welcoming no matter what time fo the day we visit. The staff are very informative and keep us updated on how mum is doing. The staff treat everyone with respect and we can see mum is as settled as she can be.
22 November 2019
My Mum was a resident at The Willows until her death. She had dementia. I cannot praise the staff enough - they looked after my Mum in such a caring way and treated her with the utmost respect. We were made to feel welcome at any time day or night and I couldn't have asked for a more kind and professional staff, they are truly wonderful. Thank you so very much, from the family and from my mum because I know she would want me to say it.
30 October 2019
Overall, The Willows is very good, clean and staff are really helpful and kind, good food. I do think more carers are needed as sometimes when wheelchair bound residents need the toilet, they have to wait as not enough staff. Also, there needs to be more entertainment for residents.
30 October 2019
In the time my mother has resided at The Willows, she has been cared for professionally, with compassion and with immense dignity. I could not have wished for better care. I find the staff friendly, informative and caring. This work is very often challenging and all the staff here meet these challenges every day without complaint. I thank them all for their dedication and commitment.
13 September 2018
This care home would be excellent if they had more staff to care for the residents.
18 September 2017
My wife has been a resident for nearly six months. I have been favourably impressed with the loving care she has received at all times. Particularly worth noting is the immediate response to any request and every observed need of my wife. This response is always given thoughtfully and positively.
04 October 2016
Mother has been a resident for two years and the staff have always been friendly , caring and professional. The home is on one level making it easier for residents to move about. Over the last couple of months, refurbishments have been taking place improving the ambience and facilities for the residents. All in all, a progressive, pleasant home for the elderly residents.