Submit a Review for Dovehaven Lodge
Tag Lane, Ingol, Preston, PR2 7AB
View Full Details of Dovehaven LodgeLatest Reviews for Dovehaven Lodge
13 January 2025
After three years in the Beech Unit, my wife has moved to Rowan. In the three years, we witnessed nothing but kindness from the staff. They were always caring and interested in her welfare and looked after her every need. They were also interested in our family and kept us up to date. She has moved because she needed a quieter atmosphere. She certainly seems to be calmer.
03 January 2025
When my mother-in-law came to Dovehaven Lodge, I was very concerned how she would cope with the move. However one staff member in particular and her team have been wonderful. She is well cared for, and helped with her meals. The staff are polite and welcoming. I would recommend this care home to other people.
25 November 2024
Can't speak highly enough, Dovehaven Lodge is excellent in every way. The care my mum receives is better than excellent, and her room is spotlessly clean. Feel so lucky that my mum is spending her final years in such a fabulous place. Thank you to everyone.
19 November 2024
Carers use kind language with the patients and check in consistently. He has everything he needs in his room. His room is cleaned regularly. His personal hygiene is handled with care.
14 November 2024
I find most staff go to great lengths for my mam from domestics to office staff. I have a few issues with the laundry staff or rather the way some things are washed and how they are put away. Yes in the grand scheme of things my mam is well looked after safe, warm, well fed and above all cared for.
14 November 2024
I think my mum is as settled as she ever will be. However, there are always different staff that aren't quite as caring as the regular staff. I take my mum cappuccinos and find depending on who is working, depends on whether she gets any. The food doesn't look as good as it was either.
13 November 2024
My mum is very happy here she is well cared for.
13 November 2024
Basically I can sleep at night knowing mum is in the best care I could wish for - after a few years of constant anxiety when she was living at home with visiting carers. Additionally, it was her wish to come into care here, due in no small part to the excellent (loving!!) care you guys gave my dad before his death in 2016. I speak for the whole family when I say thanks to you all.
07 October 2024
There appears to be very little stimulation or activity for residents in the Rowan unit. Residents sitting in the lounge looked bored - no TV, music or interaction with each other. The staff looked tired and bored. The room smelt awful and the bedding was soiled. I was disappointed in what I saw. Lunch looked less than appetising - pudding always seems to be rice pudding!
11 September 2024
The care home is all ground floor. Corridors are wide and airy with handrails provided. Fire and evacuations are excellent. Management and staff are very good accessible and caring. Treating residents with great dignity. All the equipment is at hand for example baths, showers, hoists etc. Rooms are and all the home is clean to a high standard. Lots of various activities are laid on and food is excellent and varied. My wife is very happy to stay there and I visit every day.
26 April 2024
The home is warm and welcoming to everyone who comes. The staff are very good and look after the people well. The food needs to be warmer as it's always cold. My mum says the food is not good. I feel this needs looking into. I find the photos that are taken make the room look nice and welcoming to everyone. Keep up the good work. The place needs more staff only two on duty this is not good.
11 April 2024
Always a friendly welcome and carers are very helpful.
11 April 2024
My husband has settled well which makes me feel better. He likes the majority or the staff.
14 March 2024
After an initial settling-in period where things were slightly up and down which as a family we understand, we're pleased to see our mum being extremely well looked after. The food is loved by Mum and her personal hygiene is well cared for. We would highly recommend Dovehaven Lodge.
22 January 2024
The room was in need of repairs: the plug socket needed plastering around, and holes in the wall where things had been removed. The door handle had clearly been moved several times, the cupboards were tatty and the doors didn’t shut properly. The wrong type of bed in the room. Staff constantly on phones whilst working. Residents are not encouraged to participate in activities or to shower. Very unwelcoming staff. The staff did not knock on the room doors before entering. The general impression I got was that staff would do the absolute minimum to justify their days' work.
07 December 2023
We were welcomed at the door, both pleasantly and professionally. The atmosphere throughout the home was vibrant. The home was clean and as we passed staff members they were very pleasant. Mum was happy and smiling and looking all around her. I have been at mealtimes and the meal choice and food itself looked and smelt very good.
16 October 2023
Excellent service. Really good with my father, very caring and patient with him. My only criticism is there are no staff at the weekends. Meals are very good, balanced and nutritious.
11 October 2023
Very supportive management team. Unexpected move out of area, however Dad was treated with dignity and respect. Put us at ease, very informative and kept in the loop constantly. Thank you for caring and looking after Dad.
12 June 2023
My mother has been a resident of Dovehaven since January 2023 after having a stroke. There have been several health issues relating to my mother's stroke and the communication we have experienced with management and staff has been helpful and supportive. Many of the staff have been employed at Dovehaven for years which is really helpful for the residents with dementia to see familiar faces. It also highlights good management. I cannot speak highly enough of the staff, they are kind, compassionate and respectful to all the residents. I would not have any hesitation in recommending them.
13 July 2022
After a bad experience with my dad's previous care home, Dovehaven Lodge is a breath of fresh air. Their standards of care has put our faith in care homes again. My dad has been so happy with Dovehaven Lodge, but due to distance for my mum, we are transferring her to another of their care homes within the same company. We, as a family, thank you with all our hearts for all the care and compassion you have shown to my dad. You have fantastic staff and are covid safe.
Latest Reviews for Dovehaven Lodge
13 January 2025
After three years in the Beech Unit, my wife has moved to Rowan. In the three years, we witnessed nothing but kindness from the staff. They were always caring and interested in her welfare and looked after her every need. They were also interested in our family and kept us up to date. She has moved because she needed a quieter atmosphere. She certainly seems to be calmer.
03 January 2025
When my mother-in-law came to Dovehaven Lodge, I was very concerned how she would cope with the move. However one staff member in particular and her team have been wonderful. She is well cared for, and helped with her meals. The staff are polite and welcoming. I would recommend this care home to other people.
25 November 2024
Can't speak highly enough, Dovehaven Lodge is excellent in every way. The care my mum receives is better than excellent, and her room is spotlessly clean. Feel so lucky that my mum is spending her final years in such a fabulous place. Thank you to everyone.
19 November 2024
Carers use kind language with the patients and check in consistently. He has everything he needs in his room. His room is cleaned regularly. His personal hygiene is handled with care.
14 November 2024
I find most staff go to great lengths for my mam from domestics to office staff. I have a few issues with the laundry staff or rather the way some things are washed and how they are put away. Yes in the grand scheme of things my mam is well looked after safe, warm, well fed and above all cared for.
14 November 2024
I think my mum is as settled as she ever will be. However, there are always different staff that aren't quite as caring as the regular staff. I take my mum cappuccinos and find depending on who is working, depends on whether she gets any. The food doesn't look as good as it was either.
13 November 2024
My mum is very happy here she is well cared for.
13 November 2024
Basically I can sleep at night knowing mum is in the best care I could wish for - after a few years of constant anxiety when she was living at home with visiting carers. Additionally, it was her wish to come into care here, due in no small part to the excellent (loving!!) care you guys gave my dad before his death in 2016. I speak for the whole family when I say thanks to you all.
07 October 2024
There appears to be very little stimulation or activity for residents in the Rowan unit. Residents sitting in the lounge looked bored - no TV, music or interaction with each other. The staff looked tired and bored. The room smelt awful and the bedding was soiled. I was disappointed in what I saw. Lunch looked less than appetising - pudding always seems to be rice pudding!
11 September 2024
The care home is all ground floor. Corridors are wide and airy with handrails provided. Fire and evacuations are excellent. Management and staff are very good accessible and caring. Treating residents with great dignity. All the equipment is at hand for example baths, showers, hoists etc. Rooms are and all the home is clean to a high standard. Lots of various activities are laid on and food is excellent and varied. My wife is very happy to stay there and I visit every day.
26 April 2024
The home is warm and welcoming to everyone who comes. The staff are very good and look after the people well. The food needs to be warmer as it's always cold. My mum says the food is not good. I feel this needs looking into. I find the photos that are taken make the room look nice and welcoming to everyone. Keep up the good work. The place needs more staff only two on duty this is not good.
11 April 2024
Always a friendly welcome and carers are very helpful.
11 April 2024
My husband has settled well which makes me feel better. He likes the majority or the staff.
14 March 2024
After an initial settling-in period where things were slightly up and down which as a family we understand, we're pleased to see our mum being extremely well looked after. The food is loved by Mum and her personal hygiene is well cared for. We would highly recommend Dovehaven Lodge.
22 January 2024
The room was in need of repairs: the plug socket needed plastering around, and holes in the wall where things had been removed. The door handle had clearly been moved several times, the cupboards were tatty and the doors didn’t shut properly. The wrong type of bed in the room. Staff constantly on phones whilst working. Residents are not encouraged to participate in activities or to shower. Very unwelcoming staff. The staff did not knock on the room doors before entering. The general impression I got was that staff would do the absolute minimum to justify their days' work.
07 December 2023
We were welcomed at the door, both pleasantly and professionally. The atmosphere throughout the home was vibrant. The home was clean and as we passed staff members they were very pleasant. Mum was happy and smiling and looking all around her. I have been at mealtimes and the meal choice and food itself looked and smelt very good.
16 October 2023
Excellent service. Really good with my father, very caring and patient with him. My only criticism is there are no staff at the weekends. Meals are very good, balanced and nutritious.
11 October 2023
Very supportive management team. Unexpected move out of area, however Dad was treated with dignity and respect. Put us at ease, very informative and kept in the loop constantly. Thank you for caring and looking after Dad.
12 June 2023
My mother has been a resident of Dovehaven since January 2023 after having a stroke. There have been several health issues relating to my mother's stroke and the communication we have experienced with management and staff has been helpful and supportive. Many of the staff have been employed at Dovehaven for years which is really helpful for the residents with dementia to see familiar faces. It also highlights good management. I cannot speak highly enough of the staff, they are kind, compassionate and respectful to all the residents. I would not have any hesitation in recommending them.
13 July 2022
After a bad experience with my dad's previous care home, Dovehaven Lodge is a breath of fresh air. Their standards of care has put our faith in care homes again. My dad has been so happy with Dovehaven Lodge, but due to distance for my mum, we are transferring her to another of their care homes within the same company. We, as a family, thank you with all our hearts for all the care and compassion you have shown to my dad. You have fantastic staff and are covid safe.