Submit a Review for Barchester Laurel Bank Care Home
Westbourne Road, Lancaster, LA1 5EF
View Full Details of Barchester Laurel Bank Care HomeLatest Reviews for Barchester Laurel Bank Care Home
12 March 2025
Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the administration efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!
31 December 2024
The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank you all sincerely.
24 December 2024
Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship. Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their way to make Mum's life happy, she always had a good laugh and funny stories to tell. Mum's food was excellent and was given many options if she was not feeling like eating from the menu. I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester. Thank you from the bottom of my heart.
02 October 2024
Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her meals in the dining room and is enjoying the company.
24 September 2024
Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and napkins. Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more.
24 September 2024
Does virtually anything very well - most are excellent. Most staff are excellent and in all the standards are very good. Cannot fault it in any category.
24 September 2024
Barchester Laurel Bank Care Home looked after my auntie, the care and compassion they showed her from the day she arrived until God called her home. They are angels in disguise, there will be a reward in heaven, our family will never be able to thank you for the love you showed our auntie and all her family.
20 September 2024
I cannot speak highly enough of the team at Barchester Laurel Bank Care Home and the care they showed my mum (and also support for me) in the 8 weeks she spent with them. Despite her speech problems, the staff built good relationships with her. She really enjoyed all the food which was tasty and varied and served beautifully on white tabelcloths in the dining room where a huge effort was made to make this social time. There were activities everyday, several lounges plus the garden so residents had a choice of places to sit. The nurses, in liason with GPs, and palliative team made sure that Mum had excellent medical care. At the start of her stay, we had 1 small concern and this was dealt with immediately. I will forever be grateful for the quality of life at the end of her life that Laurel Bank provided.
20 September 2024
Everything is good for my sister. Well looked after and lovely staff.
16 May 2024
We have been more than pleased with the care and attention paid to our son, also, the wonderful staff and also the attention to ourselves by the staff re. providing coffee. So thank you to all staff. Carry on with the good work.
26 April 2024
An excellent residential home for the elderly.
25 October 2023
Staff are friendly and attentive. Helpful and nothing appears too much trouble. Everywhere is clean and well cared for. Communal areas are homely.
19 October 2023
Initially, Mum came in for respite and initially wouldn't leave the room but gradually, over the month Mum stayed, mixed with others and engaged and now wants to stay. Mum loves the interaction she has throughout the day with both fellow residents and all grades of staff. Mum is also starting to engage with activities which are at Barchester Laurel Bank Care Home. Mum's mental health and socialisation have improved vastly.
16 October 2023
Mum has been here since August 2023 and was in poor health and anxious. Since the move here, she has slowly got better and has lost her anxiety. She enjoys every aspect of her care provided at Barchester Laurel Bank Care Home. They organised a wonderful 90th birthday celebration which she thoroughly enjoyed with her family and friends with her fellow residents.
13 October 2023
Mum came to Laurel Bank in July 2023, and since she came, has been welcomed by all staff and fully included. Mum coming into a home was a huge wrench for us all, but she has fully embraced life here. In October, Mum celebrated her 90th birthday, and the staff/management went above and beyond to ensure she had a lovely day and we could celebrate it with her as a family. Thank you all.
18 September 2023
Since my uncle moved into Barchester Laurel Bank Care Home, he has been shown nothing but excellent service and care. All the staff go above and beyond for him. Also they, family, friends and visitors. They make us feel extremely welcome and relaxed that he's in great hands. the food is excellent and the home is spotless. You should be very proud.
18 September 2023
All the staff are excellent, very friendly and so caring. Nothing is too much for them.
18 September 2023
The staff are so lovely, caring, kind and helpful. The food is very good and tasty. The regular entertainment is fabulous and the staff involve everyone, residents, guests and family and friends.
13 September 2023
Staff cannot do enough for family and residents. Such patient, bubbly, upbeat and hardworking staff. Everyone we have met are amazing in their care, dedication and interaction. Meals are outstanding. Plenty of activities which are fun and engaging. Spotlessly clean throughout.
29 August 2023
Attended the wedding event, I was astonished at the whole amount of effort, the residents were in their best clothing, all the ladies wearing fascinators, and the staff were all on hand for all needs, I have never seen such a happier event. Very well done to all at Laurel Bank.
Latest Reviews for Barchester Laurel Bank Care Home
12 March 2025
Laurel Bank has been exceptional in caring for my mum following an emergency short-term stay due to a fall. It quickly became clear she needed permanent care, and the manager and deputy manager made the transition seamless, ensuring all her needs were met. The administrator handled the administration efficiently, making the process stress-free. The entire team-nursing, care, and housekeeping-provides outstanding, attentive support. Special thanks to the Pink Ladies, whose fantastic activities have truly lifted my mum's spirits. We're so grateful for the kindness and dedication of everyone at Laurel Bank!
31 December 2024
The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank you all sincerely.
24 December 2024
Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship. Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their way to make Mum's life happy, she always had a good laugh and funny stories to tell. Mum's food was excellent and was given many options if she was not feeling like eating from the menu. I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester. Thank you from the bottom of my heart.
02 October 2024
Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her meals in the dining room and is enjoying the company.
24 September 2024
Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and napkins. Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more.
24 September 2024
Does virtually anything very well - most are excellent. Most staff are excellent and in all the standards are very good. Cannot fault it in any category.
24 September 2024
Barchester Laurel Bank Care Home looked after my auntie, the care and compassion they showed her from the day she arrived until God called her home. They are angels in disguise, there will be a reward in heaven, our family will never be able to thank you for the love you showed our auntie and all her family.
20 September 2024
I cannot speak highly enough of the team at Barchester Laurel Bank Care Home and the care they showed my mum (and also support for me) in the 8 weeks she spent with them. Despite her speech problems, the staff built good relationships with her. She really enjoyed all the food which was tasty and varied and served beautifully on white tabelcloths in the dining room where a huge effort was made to make this social time. There were activities everyday, several lounges plus the garden so residents had a choice of places to sit. The nurses, in liason with GPs, and palliative team made sure that Mum had excellent medical care. At the start of her stay, we had 1 small concern and this was dealt with immediately. I will forever be grateful for the quality of life at the end of her life that Laurel Bank provided.
20 September 2024
Everything is good for my sister. Well looked after and lovely staff.
16 May 2024
We have been more than pleased with the care and attention paid to our son, also, the wonderful staff and also the attention to ourselves by the staff re. providing coffee. So thank you to all staff. Carry on with the good work.
26 April 2024
An excellent residential home for the elderly.
25 October 2023
Staff are friendly and attentive. Helpful and nothing appears too much trouble. Everywhere is clean and well cared for. Communal areas are homely.
19 October 2023
Initially, Mum came in for respite and initially wouldn't leave the room but gradually, over the month Mum stayed, mixed with others and engaged and now wants to stay. Mum loves the interaction she has throughout the day with both fellow residents and all grades of staff. Mum is also starting to engage with activities which are at Barchester Laurel Bank Care Home. Mum's mental health and socialisation have improved vastly.
16 October 2023
Mum has been here since August 2023 and was in poor health and anxious. Since the move here, she has slowly got better and has lost her anxiety. She enjoys every aspect of her care provided at Barchester Laurel Bank Care Home. They organised a wonderful 90th birthday celebration which she thoroughly enjoyed with her family and friends with her fellow residents.
13 October 2023
Mum came to Laurel Bank in July 2023, and since she came, has been welcomed by all staff and fully included. Mum coming into a home was a huge wrench for us all, but she has fully embraced life here. In October, Mum celebrated her 90th birthday, and the staff/management went above and beyond to ensure she had a lovely day and we could celebrate it with her as a family. Thank you all.
18 September 2023
Since my uncle moved into Barchester Laurel Bank Care Home, he has been shown nothing but excellent service and care. All the staff go above and beyond for him. Also they, family, friends and visitors. They make us feel extremely welcome and relaxed that he's in great hands. the food is excellent and the home is spotless. You should be very proud.
18 September 2023
All the staff are excellent, very friendly and so caring. Nothing is too much for them.
18 September 2023
The staff are so lovely, caring, kind and helpful. The food is very good and tasty. The regular entertainment is fabulous and the staff involve everyone, residents, guests and family and friends.
13 September 2023
Staff cannot do enough for family and residents. Such patient, bubbly, upbeat and hardworking staff. Everyone we have met are amazing in their care, dedication and interaction. Meals are outstanding. Plenty of activities which are fun and engaging. Spotlessly clean throughout.
29 August 2023
Attended the wedding event, I was astonished at the whole amount of effort, the residents were in their best clothing, all the ladies wearing fascinators, and the staff were all on hand for all needs, I have never seen such a happier event. Very well done to all at Laurel Bank.