Submit a Review for Alexandra Nursing Home
Moorland Road, Poulton-le-Fylde, FY6 7EU
View Full Details of Alexandra Nursing HomeLatest Reviews for Alexandra Nursing Home
19 August 2024
I wanted to share a very special experience the wonderful staff in the Brooklands Unit gave our family and friends just yesterday. Our Mum has been looked after in the Alexandra Home at Poulton le Fylde for the last four years. She has absolutely flourished in Brooklands, to such an extent that we were able to celebrate her 100th Birthday yesterday! In anticipation of this milestone, the team had arranged for all the Brooklands community to have a little party to celebrate. We were all together, our families and friends, residents, staff, and even members of staff who were not working that day but had come in to give Mum their Birthday wishes. The amount of preparation and planning that went into this from the already very busy staff was extraordinary. All the Brooklands team is incredible but special thanks to the lady with the 'bunting'. My brother and I sincerely thank you all for giving Mum and her family such a special day!
16 August 2024
Great staff, kind, thoughtful, helpful and the food looks good and plentiful. The garden area is lovely and relaxing. Really could do with some shade!
12 July 2024
The care I am receiving is outstanding and nothing is too much trouble. The food is good but could be warmer.
19 June 2024
This was one of the hardest decisions myself and my sister have ever had to make and never thought we would see the day we would have to do it. However following a hospital discharge in April 2024 it became apparent that Mum could no longer care for herself and that it was unsafe for her to be at home even though she had carers in four times a day. As soon as we arrived everyone made us feel so welcome. Everything was explained to us and all our questions were quickly answered in a professional manner. I don't know what I was expecting from a care home but this was a very pleasant surprise. It is so clean, lovely atmosphere and all the residents look so content. Fast forward seven weeks and after a shaky start, Mum has settled in and enjoying herself. She still thinks she will go home one day but the team quickly change the subject and distract her. I would like to thank you all from the bottom of my heart for caring for my mum, I couldn't ask for better.
19 April 2024
Have constantly appreciated the nurse's dedication and the kindness they show to us all. I am seriously applauding their care.
12 April 2024
From the first day my Dad was admitted to the home we have been very impressed with all the staff in the home and they have made us (including my Dad) very welcome and they are helpful and professional. They also put a lot of effort into the activities for the residents.
26 March 2024
My dad has now settled at The Alexandra Nursing Home, initially, he was in the Brambles Unit, but following a care review, he has moved to the Brooklands Unit. Since his move last year, he is much happier in his surroundings with a lovely bright en suite room. He does not wish to engage with other residents and activities as he is a private person who is happy in his own room and enjoys being taken outside into the garden. I cannot praise the staff highly enough in Brooklands, the manager and his team are attentive and my dad gets on extremely well with all the caring staff and is well-liked and respected by them. As a very doting son who cares very much for my dad, it is very encouraging and stress-free knowing that he is being cared for and his needs and requirements are seen to.
21 March 2024
My mum has been in the Brooklands unit since November 23. Since her admission, I have noticed such an improvement in my mum's wellbeing and happiness and know that the staff have made her feel safe, supported and included in activities. The staff have also provided support to me through regular communication via email, phone calls and face-to-face. I also love seeing all of the posts on the online page which show a wide range of activities that she is a part of. I could not thank the home enough and highly recommend it.
20 March 2024
My mum is a resident at the Brooklands unit. She has mixed dementia and macular degeneration. The staff at Brooklands are caring and extremely sympathetic with my mum's needs. I am happy with the care that she receives. I am kept up to date with any change in her medication, behaviour and well-being. I feel it is resident-focused, trying hard to keep her independent with her feeding.
19 March 2024
My mum is a resident of Brooklands Unit and has not been at the home for too long, just since October last year. Mum suffers from Lewy Body Dementia, and this has been challenging for us as a family as well as for her to come to terms with. One gentleman and all his staff on the Brooklands unit have been so patient and understanding with us and Mum, to ensure that Mum has settled in her new home, and we are so happy that the care she needs and receives is met, with kindness and compassion. I cannot fault the whole team at Alexandra; thank you for looking after our mum, we know that she appreciates this herself and would also want to thank you all in her own way if she could.
06 February 2024
My husband has been a resident at the Alexandra Care Home with Nursing for almost two years. He suffers from Lewy Body Dementia. He is in the Brambles Unit. In all that time I have never seen anything untoward. Every member of the staff is absolutely amazing. Caring for anyone with Dementia is extremely challenging. The nursing staff, the caring staff, the cooks and the cleaners work under tremendous pressure. Never once have I seen anything but kindness, caring and compassion from all the team. Thank you for the tremendous work you all do.
05 February 2024
Since my wife was moved from the Brooklands unit to the Brambles Unit at the Alexandra Nursing Home I have noticed a marked change in the unit for the better from when she started to the present time, staff appear more relaxed, the unit appears to be more happier place. The staff are courteous and friendly to me and those who visit my wife.
31 October 2023
Overall the home is good, although some staff responsiveness could be better. Weekend reception is excellent, however when visiting in the evening it was difficult to get the front door answered. This has improved in recent weeks. The activities coordinator is excellent and makes the home enjoyable to live there for the residents. He makes the real difference.
28 September 2023
Since my husband was admitted I have found all staff to be courteous, helpful and friendly towards myself and my family. They always make me feel very welcome/ I visit at various times during the day and staff always have a smile and a greeting. No problems whatsoever.
21 March 2023
My family and I are very satisfied with the care my husband has received during his three-year stay. It is very challenging for the whole care team to keep my husband safe and well.
16 March 2023
Everybody is very helpful and Im kept up to date on how Dad is and if he needs anything to keep him happy.
02 March 2023
My father has dementia, said he never wanted to go into a home. First time in, he hated it - tried everything to get out. 2nd time, when Mum needed a break he said he would only go if he could come here. This time it's longer, probably permanent. Staff have been great helping us as a family adjust to the situation. Lovely, caring and dedicated staff.
27 February 2023
My Dad was admitted to the Brooklands Unit at Alexandra Nursing Home at very short notice, and he was welcomed with open arms, despite having never stepped foot inside the building. We were shown the communal areas and taken to Dad’s room so we could see for ourselves where he would be sleeping. The caring started immediately when he became a bit unsteady on his feet and the staff grabbed the nearest wheelchair – I knew at this moment we had chosen the right home for Dad. They keep us informed of any changes to Dad’s health and will happily spend time answering our never-ending questions! The level of care and compassion from the staff is off the scale. Not only for Dad but this extends to me and Mum, as it can be quite overwhelming. We feel welcome to visit Dad as often as we would like and were encouraged to bring in homely things for his room. It looks like a home from home now. We cannot thank the wonderful staff for all their support and for making my dad feel so comfortable.
27 February 2023
Mum has been in the Brooklands Unit for a few years now; she has advanced dementia, can't communicate verbally and is dependent on the staff for all aspects of her personal care. She has stayed healthy in the Brooklands, despite her dementia and they look after her very well. The carers are friendly and hardworking and do their best to provide entertainment that the residents will enjoy and also individual activities where they can. Mum loves music and the carers play music for her and sing with her. Due to my dad's own ill health, he has not been able to visit her very often over the last year 6 months, but he has peace of mind knowing that she is well cared for and safe.
21 February 2023
Dad was placed here in September 2022 on a discharge to assess. He was originally in the Brambles Unit which was noisy with residents shouting and kicking out, this was totally unsuitable and dad was very frightened. He did eventually move into the Bluebell Unit, and we hoped for better, but this was not to be. Dad seemed to be drowsy and sleepy most of the time and it was difficult to interact with him. No activities appeared to be offered other than the TV. We were not comfortable with dad being here as the homely expectations were non-existent. Thankfully dad has now moved into another nursing home where he, and his family, are happy and he is enjoying activities and days out.
Latest Reviews for Alexandra Nursing Home
19 August 2024
I wanted to share a very special experience the wonderful staff in the Brooklands Unit gave our family and friends just yesterday. Our Mum has been looked after in the Alexandra Home at Poulton le Fylde for the last four years. She has absolutely flourished in Brooklands, to such an extent that we were able to celebrate her 100th Birthday yesterday! In anticipation of this milestone, the team had arranged for all the Brooklands community to have a little party to celebrate. We were all together, our families and friends, residents, staff, and even members of staff who were not working that day but had come in to give Mum their Birthday wishes. The amount of preparation and planning that went into this from the already very busy staff was extraordinary. All the Brooklands team is incredible but special thanks to the lady with the 'bunting'. My brother and I sincerely thank you all for giving Mum and her family such a special day!
16 August 2024
Great staff, kind, thoughtful, helpful and the food looks good and plentiful. The garden area is lovely and relaxing. Really could do with some shade!
12 July 2024
The care I am receiving is outstanding and nothing is too much trouble. The food is good but could be warmer.
19 June 2024
This was one of the hardest decisions myself and my sister have ever had to make and never thought we would see the day we would have to do it. However following a hospital discharge in April 2024 it became apparent that Mum could no longer care for herself and that it was unsafe for her to be at home even though she had carers in four times a day. As soon as we arrived everyone made us feel so welcome. Everything was explained to us and all our questions were quickly answered in a professional manner. I don't know what I was expecting from a care home but this was a very pleasant surprise. It is so clean, lovely atmosphere and all the residents look so content. Fast forward seven weeks and after a shaky start, Mum has settled in and enjoying herself. She still thinks she will go home one day but the team quickly change the subject and distract her. I would like to thank you all from the bottom of my heart for caring for my mum, I couldn't ask for better.
19 April 2024
Have constantly appreciated the nurse's dedication and the kindness they show to us all. I am seriously applauding their care.
12 April 2024
From the first day my Dad was admitted to the home we have been very impressed with all the staff in the home and they have made us (including my Dad) very welcome and they are helpful and professional. They also put a lot of effort into the activities for the residents.
26 March 2024
My dad has now settled at The Alexandra Nursing Home, initially, he was in the Brambles Unit, but following a care review, he has moved to the Brooklands Unit. Since his move last year, he is much happier in his surroundings with a lovely bright en suite room. He does not wish to engage with other residents and activities as he is a private person who is happy in his own room and enjoys being taken outside into the garden. I cannot praise the staff highly enough in Brooklands, the manager and his team are attentive and my dad gets on extremely well with all the caring staff and is well-liked and respected by them. As a very doting son who cares very much for my dad, it is very encouraging and stress-free knowing that he is being cared for and his needs and requirements are seen to.
21 March 2024
My mum has been in the Brooklands unit since November 23. Since her admission, I have noticed such an improvement in my mum's wellbeing and happiness and know that the staff have made her feel safe, supported and included in activities. The staff have also provided support to me through regular communication via email, phone calls and face-to-face. I also love seeing all of the posts on the online page which show a wide range of activities that she is a part of. I could not thank the home enough and highly recommend it.
20 March 2024
My mum is a resident at the Brooklands unit. She has mixed dementia and macular degeneration. The staff at Brooklands are caring and extremely sympathetic with my mum's needs. I am happy with the care that she receives. I am kept up to date with any change in her medication, behaviour and well-being. I feel it is resident-focused, trying hard to keep her independent with her feeding.
19 March 2024
My mum is a resident of Brooklands Unit and has not been at the home for too long, just since October last year. Mum suffers from Lewy Body Dementia, and this has been challenging for us as a family as well as for her to come to terms with. One gentleman and all his staff on the Brooklands unit have been so patient and understanding with us and Mum, to ensure that Mum has settled in her new home, and we are so happy that the care she needs and receives is met, with kindness and compassion. I cannot fault the whole team at Alexandra; thank you for looking after our mum, we know that she appreciates this herself and would also want to thank you all in her own way if she could.
06 February 2024
My husband has been a resident at the Alexandra Care Home with Nursing for almost two years. He suffers from Lewy Body Dementia. He is in the Brambles Unit. In all that time I have never seen anything untoward. Every member of the staff is absolutely amazing. Caring for anyone with Dementia is extremely challenging. The nursing staff, the caring staff, the cooks and the cleaners work under tremendous pressure. Never once have I seen anything but kindness, caring and compassion from all the team. Thank you for the tremendous work you all do.
05 February 2024
Since my wife was moved from the Brooklands unit to the Brambles Unit at the Alexandra Nursing Home I have noticed a marked change in the unit for the better from when she started to the present time, staff appear more relaxed, the unit appears to be more happier place. The staff are courteous and friendly to me and those who visit my wife.
31 October 2023
Overall the home is good, although some staff responsiveness could be better. Weekend reception is excellent, however when visiting in the evening it was difficult to get the front door answered. This has improved in recent weeks. The activities coordinator is excellent and makes the home enjoyable to live there for the residents. He makes the real difference.
28 September 2023
Since my husband was admitted I have found all staff to be courteous, helpful and friendly towards myself and my family. They always make me feel very welcome/ I visit at various times during the day and staff always have a smile and a greeting. No problems whatsoever.
21 March 2023
My family and I are very satisfied with the care my husband has received during his three-year stay. It is very challenging for the whole care team to keep my husband safe and well.
16 March 2023
Everybody is very helpful and Im kept up to date on how Dad is and if he needs anything to keep him happy.
02 March 2023
My father has dementia, said he never wanted to go into a home. First time in, he hated it - tried everything to get out. 2nd time, when Mum needed a break he said he would only go if he could come here. This time it's longer, probably permanent. Staff have been great helping us as a family adjust to the situation. Lovely, caring and dedicated staff.
27 February 2023
My Dad was admitted to the Brooklands Unit at Alexandra Nursing Home at very short notice, and he was welcomed with open arms, despite having never stepped foot inside the building. We were shown the communal areas and taken to Dad’s room so we could see for ourselves where he would be sleeping. The caring started immediately when he became a bit unsteady on his feet and the staff grabbed the nearest wheelchair – I knew at this moment we had chosen the right home for Dad. They keep us informed of any changes to Dad’s health and will happily spend time answering our never-ending questions! The level of care and compassion from the staff is off the scale. Not only for Dad but this extends to me and Mum, as it can be quite overwhelming. We feel welcome to visit Dad as often as we would like and were encouraged to bring in homely things for his room. It looks like a home from home now. We cannot thank the wonderful staff for all their support and for making my dad feel so comfortable.
27 February 2023
Mum has been in the Brooklands Unit for a few years now; she has advanced dementia, can't communicate verbally and is dependent on the staff for all aspects of her personal care. She has stayed healthy in the Brooklands, despite her dementia and they look after her very well. The carers are friendly and hardworking and do their best to provide entertainment that the residents will enjoy and also individual activities where they can. Mum loves music and the carers play music for her and sing with her. Due to my dad's own ill health, he has not been able to visit her very often over the last year 6 months, but he has peace of mind knowing that she is well cared for and safe.
21 February 2023
Dad was placed here in September 2022 on a discharge to assess. He was originally in the Brambles Unit which was noisy with residents shouting and kicking out, this was totally unsuitable and dad was very frightened. He did eventually move into the Bluebell Unit, and we hoped for better, but this was not to be. Dad seemed to be drowsy and sleepy most of the time and it was difficult to interact with him. No activities appeared to be offered other than the TV. We were not comfortable with dad being here as the homely expectations were non-existent. Thankfully dad has now moved into another nursing home where he, and his family, are happy and he is enjoying activities and days out.