Submit a Review for Barchester Westvale House Care Home
Old Hall Road, Old Hall, Warrington, WA5 9PA
View Full Details of Barchester Westvale House Care HomeLatest Reviews for Barchester Westvale House Care Home
20 January 2025
Barchester Westvale House Care Home is a purpose-built, friendly care home which is extremely clean. The care staff are amazing and go above and beyond to ensure that all residents are cared for in a warm and friendly environment. Residents are offered a variety of home-cooked, nutritious, tasty dishes from the daily menu. Hospitality offers a variety of daily activities to keep residents minds active. You can visit a resident any time, day/night, always greeted with a smile. Nothing is too much trouble for the staff. Westvale feels like a home from home which makes such a difference. I have had a few niggles along the way but these have been addressed and resolved quickly. My dad's en-suite room is extremely comfortable, bright and airy. Relatives decided to set up a gardening club, residents join in helping us make the grounds look lovely during the summer months. We are like one large family, all helping each other which creates a lovely atmosphere.
20 January 2025
Trying times and under pressure staff, they still, in my opinion, try incredibly hard to do their best for the residents. Certain members of staff going the extra mile to try and create a caring, smiling atmosphere! I personally am incredibly thankful to the majority of staff who try their hardest to make my wonderful wife's stay at Barchester Westvale House Care Home as comfortable and happy as possible! Thank you.
02 January 2025
A nice and comfortable place, residents well looked after, visitors made very welcome, carers looking after residents, never find it too much trouble.
06 October 2024
I had a good experience from this care home and staff are nice. It's in a wonderful location and the home looks great, tidy, well-organised. Expect more parking space in future. I will recommend my friends and share my experience about this home.
31 July 2024
After a lengthy hospital stay, we were so pleased that my dad was able to gain a place at Barchester Westvale House Care Home. He moved in within two days of being offered a place and the staff have been amazing, getting to know him and taking care of him. Nothing seems like too much trouble for the kind and friendly staff and management. Although his appetite is not what it once was, he is enjoying the food and his room is light and airy. We are very pleased with the care shown so far. Thank you.
24 June 2024
So very grateful to have found such a lovely, welcoming home for my dad to have regular respite stays. Upon my first viewing, I knew this was the right place for us. My dad's en-suite bedroom was so comfortable, bright and airy. Every time I rang him during his stay he was always upbeat and full of praise for all staff members. He would complement the food he'd had and said how well he had slept. I can't thank everyone enough for making my dad's stay perfect for him. My dad is booked to stay again while I go on holiday in October and both of us are so pleased that he is able to go back there. Many thanks to all.
10 June 2024
My sister moved into Barchester Westvale House Care Home in January this year after her care home was closed down. It was a really stressful time for us, as a family, as the closure was very sudden and we didn't have long to find a suitable home for her needs. From the onset, the manager at Westvale was truly amazing. She did everything in her power to reassure us, as a family, that they could cater for my sister, that she would be well cared for and that Westvale was the right home for her. The manager took away all the worries that we had, she listened to our many questions and queries and answered each one in a caring and professional manner. I cannot thank her enough for what she has done for my sister and us, as a family, since my sister moved there in January. All the staff at Westvale are really lovely and have made my sister feel right at home from the start. I am so glad we chose Westvale for my sister.
23 April 2024
My mum was admitted to Westvale in March from another local care home where the care had been lacking and the management shocking. The experience we had at Westvale was no less than outstanding. Lovely atmosphere, amazing staff, good nutritious food with plenty of options, and a manager who was visible and very much involved. Sadly, Mum passed away after only six weeks at the home. The last week of her life we camped out in her room. Each and every member of staff treated Mum with amazing respect and dignity, her care was outstanding. We were offered meals, drinks and anything we needed. We are truly grateful to everyone at the home for making Mum's last weeks comfortable and providing her with the care she deserved. Amazing care home and amazing staff.
21 March 2024
Our mum was admitted to Westvale House Care Home in December. It was Mum's, myself and my sibling's dread for Mum to be sent to a care home. On the day Mum arrived there she was really confused and very upset as was I. One member of staff in particular sat me down and she was really empathetic and listened to what I had to say and she comforted me. At the end of our conversation I felt reasurred that Mum was in the right place. We can visit Mum any time of the day or night. Mum seems to have settled really well. We can't give enough credit to all the staff who work there. The chef cooks amazing food for the residents. On arrival to Westvale you're greeted with refreshments. There's always a selection of beautiful homemade cakes. One member of staff in particular is a credit to Westvale. She also keeps the residents entertained. There are always lots of activities to keep their minds active. Thank you to all at Westvale for caring for our mum. I wouldn't hesitate recommending anybody to send their loved ones to Westvale.
18 March 2024
Nice atmosphere, clean and friendly staff are happy to help and go out of their way to help.
12 March 2024
Care and attention to detail. Support and knowing individual's needs/requirements. Nutrition and restaurant meals exceed expectations. On-site medical support, excellent. Entertainment. Activities every day which involve movement, coordination, brain stimulation. Carers display empathy, support, guidance. It's home from home. My dad is very well looked after on every level. If I had to make the choice again. I wouldn't move my dad. I'm always made welcome and my concerns listened to. It's rather a fabulous place.
04 January 2024
I can honestly not begin to express how fantastic the staff are at Westvale. My grandad moved in, in October and from the very beginning the staff could not do enough for him. From the management team to the domestic staff, they all went above and beyond for him. His face would always light up when staff came into his bedroom. They even helped with my nana when she would visit. Unfortunately, his stay wasn't too long and during his final day at Westvale, the staff was absolutely fantastic and could not do enough for us as a family to ensure we were also looked after and comfortable at that time. Once again I would just like to thank all the staff for everything.
30 November 2023
Was made most welcome when visiting our cousin and were given tea and biscuits, we were grateful. Staff were lovely.
05 October 2023
Dad struggled to settle when he first moved into the care home after losing is wife, of sixty-four years, only a few weeks prior to this. But after only seven weeks in the home and several changes to his medications plus the care he was receiving, he was more settled and enjoying interactions with all the staff despite missing his old home. He's had a recent short spell in hospital but it was lovely to hear him say he was looking forward to getting 'home; - meaning the care home! So reassuring for us, as a family.
19 September 2023
The service was excellent, the staff at Barchester Westvale House Care Home went the extra mile caring for my dad, until he passed, with the superb nursing care he received. The home is comfortable, safe and secure and welcomed my dad and family with compassion. The staff provide an excellent service to all and are a credit to the company. Thank you from all the family for the care my dad received, even if it was a short time.
15 September 2023
My mum went into Barchester Westvale House Care Home for end-of-life care on 11/07/2023. Sadly, she passed away on 25/08/2023 but the care she received whilst there was excellent in every way. Without exception, staff were warm, empathetic, professional and so caring (to both Mum and us). On discharge from a lengthy hospital stay, Mum was so poorly and frail that she was only expected to be in Westvale House for one to two weeks. She was actually there for over six weeks and we believe this is because of the quality of the care she received there and having all her medical needs fully met. Westvale has a calm atmosphere and everyone is made to feel welcome. Although Mum's appetite was small, she loved the food she had and her room was clean, bright and comfortable. For all the reasons already mentioned, we are so pleased that Mum's final weeks were in a place that was so caring and so responsive to her changing needs. We wouldn't hesitate to recommend Westvale to anyone looking for a home where the care is superb.
22 August 2023
Our fiercely independent mum refused to go into any home. We her daughters were at our wit's end and found the general manager wonderfully reassuring. Her team delivered 100% superb quality of care, concern and support. Confident they were listening, proactive, reactive and competent, a couple of minor initial niggles were quickly resolved with good communication, smiles and a can-do attitude. The hallmarks of a professional facility. The food, gardens, furniture and cleanliness were exactly what we hoped they would be. At the end of Mum's life, the whole team guided us and ensured she had a serene and calm soft landing. We were overwhelmed by the compassion showed to us as we kept a 3 day vigil and want to especially thank (in no order) those who cared for us as we cared for Mum. Thank you to you all.
27 June 2023
My 85-year-old mum has just had 6 weeks of respite after a hip replacement. After 3 weeks in the hospital, they brought her back to the Mum we know, they have worked wonders. The staff are all great, always happy and smiling. She loved the food and made friends with the other residents. She enjoyed the activities and was encouraged to take part which is what we wanted. Thank you so much.
12 April 2023
Very happy with this home. The staff are very friendly and caring. Special mention goes to the member of staff in the office and Clement's nursing staff.
19 December 2022
I called to see my friend was moved to Barchester Westvale House Care Home. I have been a carer for a few years and have been in quite a few nursing homes and was very impressed. Outside was smart and welcoming. Reception were very nice, friendly and helpful. First impressions, clean and tidy, wheelchair friendly, large life, lovely decor and the dining room looked like a restaurant with menu displayed. Lovely, well done.
Latest Reviews for Barchester Westvale House Care Home
20 January 2025
Barchester Westvale House Care Home is a purpose-built, friendly care home which is extremely clean. The care staff are amazing and go above and beyond to ensure that all residents are cared for in a warm and friendly environment. Residents are offered a variety of home-cooked, nutritious, tasty dishes from the daily menu. Hospitality offers a variety of daily activities to keep residents minds active. You can visit a resident any time, day/night, always greeted with a smile. Nothing is too much trouble for the staff. Westvale feels like a home from home which makes such a difference. I have had a few niggles along the way but these have been addressed and resolved quickly. My dad's en-suite room is extremely comfortable, bright and airy. Relatives decided to set up a gardening club, residents join in helping us make the grounds look lovely during the summer months. We are like one large family, all helping each other which creates a lovely atmosphere.
20 January 2025
Trying times and under pressure staff, they still, in my opinion, try incredibly hard to do their best for the residents. Certain members of staff going the extra mile to try and create a caring, smiling atmosphere! I personally am incredibly thankful to the majority of staff who try their hardest to make my wonderful wife's stay at Barchester Westvale House Care Home as comfortable and happy as possible! Thank you.
02 January 2025
A nice and comfortable place, residents well looked after, visitors made very welcome, carers looking after residents, never find it too much trouble.
06 October 2024
I had a good experience from this care home and staff are nice. It's in a wonderful location and the home looks great, tidy, well-organised. Expect more parking space in future. I will recommend my friends and share my experience about this home.
31 July 2024
After a lengthy hospital stay, we were so pleased that my dad was able to gain a place at Barchester Westvale House Care Home. He moved in within two days of being offered a place and the staff have been amazing, getting to know him and taking care of him. Nothing seems like too much trouble for the kind and friendly staff and management. Although his appetite is not what it once was, he is enjoying the food and his room is light and airy. We are very pleased with the care shown so far. Thank you.
24 June 2024
So very grateful to have found such a lovely, welcoming home for my dad to have regular respite stays. Upon my first viewing, I knew this was the right place for us. My dad's en-suite bedroom was so comfortable, bright and airy. Every time I rang him during his stay he was always upbeat and full of praise for all staff members. He would complement the food he'd had and said how well he had slept. I can't thank everyone enough for making my dad's stay perfect for him. My dad is booked to stay again while I go on holiday in October and both of us are so pleased that he is able to go back there. Many thanks to all.
10 June 2024
My sister moved into Barchester Westvale House Care Home in January this year after her care home was closed down. It was a really stressful time for us, as a family, as the closure was very sudden and we didn't have long to find a suitable home for her needs. From the onset, the manager at Westvale was truly amazing. She did everything in her power to reassure us, as a family, that they could cater for my sister, that she would be well cared for and that Westvale was the right home for her. The manager took away all the worries that we had, she listened to our many questions and queries and answered each one in a caring and professional manner. I cannot thank her enough for what she has done for my sister and us, as a family, since my sister moved there in January. All the staff at Westvale are really lovely and have made my sister feel right at home from the start. I am so glad we chose Westvale for my sister.
23 April 2024
My mum was admitted to Westvale in March from another local care home where the care had been lacking and the management shocking. The experience we had at Westvale was no less than outstanding. Lovely atmosphere, amazing staff, good nutritious food with plenty of options, and a manager who was visible and very much involved. Sadly, Mum passed away after only six weeks at the home. The last week of her life we camped out in her room. Each and every member of staff treated Mum with amazing respect and dignity, her care was outstanding. We were offered meals, drinks and anything we needed. We are truly grateful to everyone at the home for making Mum's last weeks comfortable and providing her with the care she deserved. Amazing care home and amazing staff.
21 March 2024
Our mum was admitted to Westvale House Care Home in December. It was Mum's, myself and my sibling's dread for Mum to be sent to a care home. On the day Mum arrived there she was really confused and very upset as was I. One member of staff in particular sat me down and she was really empathetic and listened to what I had to say and she comforted me. At the end of our conversation I felt reasurred that Mum was in the right place. We can visit Mum any time of the day or night. Mum seems to have settled really well. We can't give enough credit to all the staff who work there. The chef cooks amazing food for the residents. On arrival to Westvale you're greeted with refreshments. There's always a selection of beautiful homemade cakes. One member of staff in particular is a credit to Westvale. She also keeps the residents entertained. There are always lots of activities to keep their minds active. Thank you to all at Westvale for caring for our mum. I wouldn't hesitate recommending anybody to send their loved ones to Westvale.
18 March 2024
Nice atmosphere, clean and friendly staff are happy to help and go out of their way to help.
12 March 2024
Care and attention to detail. Support and knowing individual's needs/requirements. Nutrition and restaurant meals exceed expectations. On-site medical support, excellent. Entertainment. Activities every day which involve movement, coordination, brain stimulation. Carers display empathy, support, guidance. It's home from home. My dad is very well looked after on every level. If I had to make the choice again. I wouldn't move my dad. I'm always made welcome and my concerns listened to. It's rather a fabulous place.
04 January 2024
I can honestly not begin to express how fantastic the staff are at Westvale. My grandad moved in, in October and from the very beginning the staff could not do enough for him. From the management team to the domestic staff, they all went above and beyond for him. His face would always light up when staff came into his bedroom. They even helped with my nana when she would visit. Unfortunately, his stay wasn't too long and during his final day at Westvale, the staff was absolutely fantastic and could not do enough for us as a family to ensure we were also looked after and comfortable at that time. Once again I would just like to thank all the staff for everything.
30 November 2023
Was made most welcome when visiting our cousin and were given tea and biscuits, we were grateful. Staff were lovely.
05 October 2023
Dad struggled to settle when he first moved into the care home after losing is wife, of sixty-four years, only a few weeks prior to this. But after only seven weeks in the home and several changes to his medications plus the care he was receiving, he was more settled and enjoying interactions with all the staff despite missing his old home. He's had a recent short spell in hospital but it was lovely to hear him say he was looking forward to getting 'home; - meaning the care home! So reassuring for us, as a family.
19 September 2023
The service was excellent, the staff at Barchester Westvale House Care Home went the extra mile caring for my dad, until he passed, with the superb nursing care he received. The home is comfortable, safe and secure and welcomed my dad and family with compassion. The staff provide an excellent service to all and are a credit to the company. Thank you from all the family for the care my dad received, even if it was a short time.
15 September 2023
My mum went into Barchester Westvale House Care Home for end-of-life care on 11/07/2023. Sadly, she passed away on 25/08/2023 but the care she received whilst there was excellent in every way. Without exception, staff were warm, empathetic, professional and so caring (to both Mum and us). On discharge from a lengthy hospital stay, Mum was so poorly and frail that she was only expected to be in Westvale House for one to two weeks. She was actually there for over six weeks and we believe this is because of the quality of the care she received there and having all her medical needs fully met. Westvale has a calm atmosphere and everyone is made to feel welcome. Although Mum's appetite was small, she loved the food she had and her room was clean, bright and comfortable. For all the reasons already mentioned, we are so pleased that Mum's final weeks were in a place that was so caring and so responsive to her changing needs. We wouldn't hesitate to recommend Westvale to anyone looking for a home where the care is superb.
22 August 2023
Our fiercely independent mum refused to go into any home. We her daughters were at our wit's end and found the general manager wonderfully reassuring. Her team delivered 100% superb quality of care, concern and support. Confident they were listening, proactive, reactive and competent, a couple of minor initial niggles were quickly resolved with good communication, smiles and a can-do attitude. The hallmarks of a professional facility. The food, gardens, furniture and cleanliness were exactly what we hoped they would be. At the end of Mum's life, the whole team guided us and ensured she had a serene and calm soft landing. We were overwhelmed by the compassion showed to us as we kept a 3 day vigil and want to especially thank (in no order) those who cared for us as we cared for Mum. Thank you to you all.
27 June 2023
My 85-year-old mum has just had 6 weeks of respite after a hip replacement. After 3 weeks in the hospital, they brought her back to the Mum we know, they have worked wonders. The staff are all great, always happy and smiling. She loved the food and made friends with the other residents. She enjoyed the activities and was encouraged to take part which is what we wanted. Thank you so much.
12 April 2023
Very happy with this home. The staff are very friendly and caring. Special mention goes to the member of staff in the office and Clement's nursing staff.
19 December 2022
I called to see my friend was moved to Barchester Westvale House Care Home. I have been a carer for a few years and have been in quite a few nursing homes and was very impressed. Outside was smart and welcoming. Reception were very nice, friendly and helpful. First impressions, clean and tidy, wheelchair friendly, large life, lovely decor and the dining room looked like a restaurant with menu displayed. Lovely, well done.