Submit a Review for New Victoria Nursing & Residential Care Home
137/139 Hornby Road, Blackpool, FY1 4JG
View Full Details of New Victoria Nursing & Residential Care HomeLatest Reviews for New Victoria Nursing & Residential Care Home
29 August 2024
The staff at the New Victoria are dedicated, professional, responsive and compassionate. I am reassured that my mother is receiving the best care in a safe, clean and nurturing environment. Staff are highly responsive to concerns and communication is excellent. Grateful.
08 June 2023
My mum has been a resident here since September 2020 and has always been cared for very well by the manager and her wonderful care team. My mum is very happy with how she is cared for here and she says herself the food too is always nice. The home is always clean and welcoming when we visit. My mum doesn’t take part in activities due to her condition but these are always offered to her. If she did want to participate then staff would ensure that she was included hence why I am unable to comment personally on this.
15 May 2023
Well run, someone is always there to assist even though understaffed, which is not their fault. Very clean and good food. The staff are very nice and friendly.
28 April 2023
Mum has been in The New Victoria for just over three years now. She has always been well-fed (she loves the food). The staff are always cheerful and happy and mum loves this. Any issues she has had have been brought to the attention of the staff by myself and family members and acted upon to make the situation better. Mum has deteriorated over time now and we are still happy with the care she receives. All the staff work so hard even though they are short-staffed. Sadly mums appetite has reduced now and she can't communicate well anymore but we know she's still happy there and that's what matters. A suggestion for improvement is for all staff to wear name badges.
28 March 2023
Avoid this place at all costs. My mum has been here just over a year. It's the most petty, pathetic place I have ever known from the bottom two to the very top! The food is a disgrace most days, soup sandwiches or chips. My mum lost that much weight it's disgusting. I take food in for her but now they have started to throw it away (Indian takeaway) taken the night before for Mother's Day, in a sealed container with her name, room number on for her tea. Day after, thrown away. When questioned, the manager said no date on it, in the bin! The night staff knew, my mum knew, she doesn't have Dementia. They only had to ask her but no, thrown away and brand new unopened ice cream dessert thrown away. Why, why would anyone do something so nasty? disgusting! The Management especially the manager complete waste of time. Thinking of moving mum after this, it's just so nasty. Horrible people but she is now 91 sound of mind but frail body, not strong enough. Shame on them.
27 May 2022
Most of staff are happy and cheerful and passionate. They are short-staffed but try as hard as they can.
19 April 2022
It gives me great pleasure to highly recommend the New Victoria N/H in Blackpool where my dear Mum was a resident for years till she sadly passed away on 18th March but everyone was so kind and caring from the cleaners up to the managers. Just the home for an elderly person if they needed care in their later years of life. I will always be in their debt for what they did for Mum I thank you once again from the bottom of my Heart. Thank you to all of the staff and god bless you.
28 March 2022
My mum is settled here and has no problems. My only issue was they don't check her nails, I didn't know they were not allowed to cut her toe tails so they were left to grow over the top of her toe. Would be better if we were told about this and any other things we need to cover.
22 February 2022
Mum is not a person who likes to join in activities, though the invite is always there. During her two years (so far) residence at the home, she has loved being there. She has everything she needs. From my point of view, the home has some wonderful staff and management. Any concerns as a family are dealt with swiftly. Mum's health is sadly deteriorating but the care she receives has escalated in line with that. Mum's happy, I'm happy. She loves the food.
10 December 2018
Very pleasant, very welcoming.
08 May 2017
My mum has been in New Victoria Nursing & Residential Care Home for over 2 years now and she has been well cared for, kept clean and well fed. Staff have all been absolutely great with her. She has been treated with the utmost respect. I was a bit wary as are a lot of people, but I shouldn't have worried. She has settled really well and that is because of how she is treated. I also get on really well with all the staff. I would highly recommend the home to anyone who wanted to place their family there.
23 February 2017
My grandmother came to the New Victoria July 2016. All the staff are very welcoming and spend time with the residents chatting to them. The residents are highly cared for with plenty of staff on hand at all times. The room my grandma had was very spacious clean and tidy at all times, as were all of the areas including the sitting lounge, reception, grandmas every needs were taken care of. Residents had entertainment and also music and bingo to keep them occupied. I can honestly say on behalf of my family, we now wish grandma had come to the New Victoria earlier. I can 100% say we were more than satisfied with her and that of the other residents care which we had seen whilst visiting. We could visit at any time. May I congratulate The New Victoria Residential Home on their outstanding care and management, thank you, everyone.
Latest Reviews for New Victoria Nursing & Residential Care Home
29 August 2024
The staff at the New Victoria are dedicated, professional, responsive and compassionate. I am reassured that my mother is receiving the best care in a safe, clean and nurturing environment. Staff are highly responsive to concerns and communication is excellent. Grateful.
08 June 2023
My mum has been a resident here since September 2020 and has always been cared for very well by the manager and her wonderful care team. My mum is very happy with how she is cared for here and she says herself the food too is always nice. The home is always clean and welcoming when we visit. My mum doesn’t take part in activities due to her condition but these are always offered to her. If she did want to participate then staff would ensure that she was included hence why I am unable to comment personally on this.
15 May 2023
Well run, someone is always there to assist even though understaffed, which is not their fault. Very clean and good food. The staff are very nice and friendly.
28 April 2023
Mum has been in The New Victoria for just over three years now. She has always been well-fed (she loves the food). The staff are always cheerful and happy and mum loves this. Any issues she has had have been brought to the attention of the staff by myself and family members and acted upon to make the situation better. Mum has deteriorated over time now and we are still happy with the care she receives. All the staff work so hard even though they are short-staffed. Sadly mums appetite has reduced now and she can't communicate well anymore but we know she's still happy there and that's what matters. A suggestion for improvement is for all staff to wear name badges.
28 March 2023
Avoid this place at all costs. My mum has been here just over a year. It's the most petty, pathetic place I have ever known from the bottom two to the very top! The food is a disgrace most days, soup sandwiches or chips. My mum lost that much weight it's disgusting. I take food in for her but now they have started to throw it away (Indian takeaway) taken the night before for Mother's Day, in a sealed container with her name, room number on for her tea. Day after, thrown away. When questioned, the manager said no date on it, in the bin! The night staff knew, my mum knew, she doesn't have Dementia. They only had to ask her but no, thrown away and brand new unopened ice cream dessert thrown away. Why, why would anyone do something so nasty? disgusting! The Management especially the manager complete waste of time. Thinking of moving mum after this, it's just so nasty. Horrible people but she is now 91 sound of mind but frail body, not strong enough. Shame on them.
27 May 2022
Most of staff are happy and cheerful and passionate. They are short-staffed but try as hard as they can.
19 April 2022
It gives me great pleasure to highly recommend the New Victoria N/H in Blackpool where my dear Mum was a resident for years till she sadly passed away on 18th March but everyone was so kind and caring from the cleaners up to the managers. Just the home for an elderly person if they needed care in their later years of life. I will always be in their debt for what they did for Mum I thank you once again from the bottom of my Heart. Thank you to all of the staff and god bless you.
28 March 2022
My mum is settled here and has no problems. My only issue was they don't check her nails, I didn't know they were not allowed to cut her toe tails so they were left to grow over the top of her toe. Would be better if we were told about this and any other things we need to cover.
22 February 2022
Mum is not a person who likes to join in activities, though the invite is always there. During her two years (so far) residence at the home, she has loved being there. She has everything she needs. From my point of view, the home has some wonderful staff and management. Any concerns as a family are dealt with swiftly. Mum's health is sadly deteriorating but the care she receives has escalated in line with that. Mum's happy, I'm happy. She loves the food.
10 December 2018
Very pleasant, very welcoming.
08 May 2017
My mum has been in New Victoria Nursing & Residential Care Home for over 2 years now and she has been well cared for, kept clean and well fed. Staff have all been absolutely great with her. She has been treated with the utmost respect. I was a bit wary as are a lot of people, but I shouldn't have worried. She has settled really well and that is because of how she is treated. I also get on really well with all the staff. I would highly recommend the home to anyone who wanted to place their family there.
23 February 2017
My grandmother came to the New Victoria July 2016. All the staff are very welcoming and spend time with the residents chatting to them. The residents are highly cared for with plenty of staff on hand at all times. The room my grandma had was very spacious clean and tidy at all times, as were all of the areas including the sitting lounge, reception, grandmas every needs were taken care of. Residents had entertainment and also music and bingo to keep them occupied. I can honestly say on behalf of my family, we now wish grandma had come to the New Victoria earlier. I can 100% say we were more than satisfied with her and that of the other residents care which we had seen whilst visiting. We could visit at any time. May I congratulate The New Victoria Residential Home on their outstanding care and management, thank you, everyone.