Latest Reviews for St Mary's
26 September 2023
I am very happy with how they look after my husband. As he cannot get out of bed, they are always there to change him when they have to. He has only been in two weeks, I am very pleased how they treat him. Only complaint I have is teatime meals, he cannot eat sandwiches but they always try to give him them. There is one carer who really looks after him, nothing is too much.
17 July 2023
Staff are excellent. Nothing is any trouble. Uncle likes them too!
19 April 2023
The nursing staff were very caring and professional in the care of my sister in her final weeks. Always pleasant and happy to discuss any questions we had. The home was very clean with a lovely atmosphere. I would highly recommend St Mary's.
13 May 2022
I am the daughter of a resident who is in the care of the nursing side of St Mary's. All the staff, ie nursing and administration are very kind, caring and attentive. My father was admitted during the "Covid situation", and this has been dealt with very efficiently. They have been very helpful regarding booking our appointments for visits. In fact, they "bent over backwards" to suit our needs. They have been very attentive to our father's needs.
04 November 2021
St Mary’s looked after my husband in his last few days, so grateful for the nursing care he received, and for you, for accepting him so he could finally get his medications when he needed them and not after a 1/2-hour wait when on palliative care at home. Sad he had to be away from me in his final days, but won’t forget how you cared for him.
20 July 2021
Staff encountered friendly enough, with a couple of exceptions. Staff member handling video calling during lockdown was good, some staff involved with dad not so. Various issues with this establishment including: Incorrect administering of medicines as prescribed initially for a person with swallowing difficulties and on a level 4 puréed diet. No call for help facility ever seen in the bedroom, bed often unmade and didn’t have required bumpers on until just before moving. Bedroom size inadequate for safe use of hoist equipment, insufficient room for own clothing to be stored. Difficulty in phone been answered, unable to leave a message. Reception should be manned at all times. Dressed in clothes not belonging to him, despite all his clothes been labelled. Pod inadequate, no intercom and on two occasions saw forms completed by previous visitors still in the pod! Attempted break-in some time ago, the window still boarded up on the last visit. Not enough room to list all that needs improving.
24 March 2021
The carers are wonderful, but much more could be done for the residents. I feel, pre-Covid, it would have been nice for Mum to be taken out sometimes - shops, cafe, etc. It's like she's in prison. It took us forever to get a suitable wheelchair so she could sit in the garden with us! Otherwise, she is being adequately looked after, with some staff working above and beyond.
11 March 2021
My husband has been in St Mary's care home for over three years now and has been absolutely so well looked after and cared for. All the staff have been absolutely amazing with him. My family and I appreciate everything that they have all done for him the whole time that he has been with them. We cannot thank them enough for all the love and kindness that they have all given to him. They have all definitely been very kind and good with us all too. They all deserve a big thank you.
10 March 2021
Very disappointing. Two particular members of staff were very polite and helpful, other staff not so. When I asked if Dad is eating ok, the response was 'one step up from a pig'! Another staff member told me Dad was shouted at. On discharge, items belonging to Dad were missing, and numerous items not belonging to him were sent to his case. Dad has early dementia, he was extremely unhappy here! I tried to give the benefit of the doubt.
24 February 2021
I am extremely satisfied with all the care and attention I am receiving; I couldn't ask for better. The staff are very friendly and helpful. The meals are very tasty and varied, first-class.
15 February 2021
I am sorry to say that this care home has gone downhill since it changed managers. They make it so hard to see your relatives. I know it is hard for them but all the more reason to let the residents see their family. They have a pod that has a double glazed window which means the resident cannot hear you! They never answer the phone so you can book in to visit. Some of the staff can be very short with you as well. Someone said we could ring up and speak to Mum over the phone but suddenly she is always asleep. When you do book a visit, my mum is still in bed which means I have to wait around while they get her up. She is not in her chair so she can see me, the carers just say that they never knew I was coming. Mum's pictures have been taken down and I have asked for them to be put back up several times but they haven't yet. I managed to go last week, did all the paperwork, temp check and Mum was asleep in bed. Why did they do all that for nothing? Some carers are nice and help me though.
06 November 2020
Staff are incredible at making my mum feel relaxed as she can find it difficult to settle in a new environment. When she first came in here a year ago, she settled straight away. Staff are always attentive and make sure I am always kept up to date.
11 September 2020
Can I just express our thanks and gratitude to the wonderful staff and management for the recent care of our Aunt whilst in respite care at this home! She was well looked after, in lovely surroundings, with fantastic, helpful, friendly staff. Nothing seemed to be too much trouble, with lovely meals, great company from other residents, and daily activities to keep her stimulated. The home is beautifully furnished throughout. The staff and management coped superbly throughout our Aunts stay, always keeping firmly to the Governments Guidelines regarding the virus. Thank you again for your care whilst auntie was there. I can highly recommend St Mary's to my friends and relatives.
18 June 2020
Absolutely disgusting! is the only way I could describe this so-called “care home”. My grandad was transferred there due to him having to leave the hospital due to the Coronavirus outburst. He needed to be helped with eating, as we did explain to them over the phone. My family had been going down to see him through a window because of covid, we witnessed him being left with food on the table with no help, or they would only give him a few mouth fulls and then leave him once again! My grandad also weighed 12 and a half stone in hospital and in the space of 6 weeks of him moving to St Mary’s care home he had come down to weighing 10 and a half stone! One of the staff members spoke to both myself and my mum and questioned us on why we had chosen that room as it was always cold and dark, which is awful to listen to especially coming from a member of staff that works there. I could go on for days on why you should not put a loved one in this care home.
20 January 2020
This is a first visit for my husband for a short respite stay. He enjoyed the experience and said how friendly everyone was. He said it was comfortable and would be happy to go there again. From a relative's point of view all staff were very welcoming, friendly and paid attention to detail. The home was obviously making improvements to the building but this did not appear to be disruptive to the residents. The home was clean, warm and smelled of home-cooked food. I have made a further booking and am happy to leave my husband in their care.
16 October 2019
Only one word for this place, disgusting. Would not recommend this place to anyone. Mother was in this care home for 3 weeks. Could not get her out fast enough.
03 October 2019
The care given to my grandmother was amazing and they treated her with dignity and respect. She was washed thoroughly every morning and changed into clean clothing. They were kind and caring to her consistently. My grandmother loved all the staff and she felt as though they were part of the family. At the time she was able to be hoisted out of bed, she was regularly encouraged to go into her chair and outside. They arranged for the hairdresser to come to her weekly and her nails were done all the time. Some days, when needed, the staff assisted my grandmother with feeding her but the majority of the time she did that herself. They always put a smile on her face.
03 October 2019
I would 100% recommended this care home to anyone. They’ve been absolutely amazing to our family member who was in their care for 18+ months. The carers were always lovely and welcoming and would go above and beyond for us all. The management always followed up to make sure everything was OK and the level of care our nana received was amazing. She was always washed and put in clean clothes every day. The staff would get the hairdresser to come out and do her hair and always put 100% into their work. We couldn’t thank the carers and management enough for everything they’ve done for our nana and us as a family over the last 18 months.
03 October 2019
My mother was placed in this care home 18 months ago for end of life care and expected to only be with us for three months. Mum had a beautiful room that overlooked the town fields. Mum developed very good relationships with the management and staff as we all did as a family. Mum flourished in that time and loved it in this nursing home. She recently passed away. The management and staff treated Mum with care and dignity right to the end.
04 July 2019
My uncle has been a resident of St Mary's nursing home for over 2 years. He was admitted with various problems, including dementia. The home has been wonderful and I cannot praise it enough. The staff have cared for my uncle with love and compassion. They always had a smile and a friendly word for him. The home is lovely and clean and the food was excellent. Nothing was too much trouble for them. My uncle has just passed away, but I would like to thank St Mary's for all their support.
Latest Reviews for St Mary's
26 September 2023
I am very happy with how they look after my husband. As he cannot get out of bed, they are always there to change him when they have to. He has only been in two weeks, I am very pleased how they treat him. Only complaint I have is teatime meals, he cannot eat sandwiches but they always try to give him them. There is one carer who really looks after him, nothing is too much.
17 July 2023
Staff are excellent. Nothing is any trouble. Uncle likes them too!
19 April 2023
The nursing staff were very caring and professional in the care of my sister in her final weeks. Always pleasant and happy to discuss any questions we had. The home was very clean with a lovely atmosphere. I would highly recommend St Mary's.
13 May 2022
I am the daughter of a resident who is in the care of the nursing side of St Mary's. All the staff, ie nursing and administration are very kind, caring and attentive. My father was admitted during the "Covid situation", and this has been dealt with very efficiently. They have been very helpful regarding booking our appointments for visits. In fact, they "bent over backwards" to suit our needs. They have been very attentive to our father's needs.
04 November 2021
St Mary’s looked after my husband in his last few days, so grateful for the nursing care he received, and for you, for accepting him so he could finally get his medications when he needed them and not after a 1/2-hour wait when on palliative care at home. Sad he had to be away from me in his final days, but won’t forget how you cared for him.
20 July 2021
Staff encountered friendly enough, with a couple of exceptions. Staff member handling video calling during lockdown was good, some staff involved with dad not so. Various issues with this establishment including: Incorrect administering of medicines as prescribed initially for a person with swallowing difficulties and on a level 4 puréed diet. No call for help facility ever seen in the bedroom, bed often unmade and didn’t have required bumpers on until just before moving. Bedroom size inadequate for safe use of hoist equipment, insufficient room for own clothing to be stored. Difficulty in phone been answered, unable to leave a message. Reception should be manned at all times. Dressed in clothes not belonging to him, despite all his clothes been labelled. Pod inadequate, no intercom and on two occasions saw forms completed by previous visitors still in the pod! Attempted break-in some time ago, the window still boarded up on the last visit. Not enough room to list all that needs improving.
24 March 2021
The carers are wonderful, but much more could be done for the residents. I feel, pre-Covid, it would have been nice for Mum to be taken out sometimes - shops, cafe, etc. It's like she's in prison. It took us forever to get a suitable wheelchair so she could sit in the garden with us! Otherwise, she is being adequately looked after, with some staff working above and beyond.
11 March 2021
My husband has been in St Mary's care home for over three years now and has been absolutely so well looked after and cared for. All the staff have been absolutely amazing with him. My family and I appreciate everything that they have all done for him the whole time that he has been with them. We cannot thank them enough for all the love and kindness that they have all given to him. They have all definitely been very kind and good with us all too. They all deserve a big thank you.
10 March 2021
Very disappointing. Two particular members of staff were very polite and helpful, other staff not so. When I asked if Dad is eating ok, the response was 'one step up from a pig'! Another staff member told me Dad was shouted at. On discharge, items belonging to Dad were missing, and numerous items not belonging to him were sent to his case. Dad has early dementia, he was extremely unhappy here! I tried to give the benefit of the doubt.
24 February 2021
I am extremely satisfied with all the care and attention I am receiving; I couldn't ask for better. The staff are very friendly and helpful. The meals are very tasty and varied, first-class.
15 February 2021
I am sorry to say that this care home has gone downhill since it changed managers. They make it so hard to see your relatives. I know it is hard for them but all the more reason to let the residents see their family. They have a pod that has a double glazed window which means the resident cannot hear you! They never answer the phone so you can book in to visit. Some of the staff can be very short with you as well. Someone said we could ring up and speak to Mum over the phone but suddenly she is always asleep. When you do book a visit, my mum is still in bed which means I have to wait around while they get her up. She is not in her chair so she can see me, the carers just say that they never knew I was coming. Mum's pictures have been taken down and I have asked for them to be put back up several times but they haven't yet. I managed to go last week, did all the paperwork, temp check and Mum was asleep in bed. Why did they do all that for nothing? Some carers are nice and help me though.
06 November 2020
Staff are incredible at making my mum feel relaxed as she can find it difficult to settle in a new environment. When she first came in here a year ago, she settled straight away. Staff are always attentive and make sure I am always kept up to date.
11 September 2020
Can I just express our thanks and gratitude to the wonderful staff and management for the recent care of our Aunt whilst in respite care at this home! She was well looked after, in lovely surroundings, with fantastic, helpful, friendly staff. Nothing seemed to be too much trouble, with lovely meals, great company from other residents, and daily activities to keep her stimulated. The home is beautifully furnished throughout. The staff and management coped superbly throughout our Aunts stay, always keeping firmly to the Governments Guidelines regarding the virus. Thank you again for your care whilst auntie was there. I can highly recommend St Mary's to my friends and relatives.
18 June 2020
Absolutely disgusting! is the only way I could describe this so-called “care home”. My grandad was transferred there due to him having to leave the hospital due to the Coronavirus outburst. He needed to be helped with eating, as we did explain to them over the phone. My family had been going down to see him through a window because of covid, we witnessed him being left with food on the table with no help, or they would only give him a few mouth fulls and then leave him once again! My grandad also weighed 12 and a half stone in hospital and in the space of 6 weeks of him moving to St Mary’s care home he had come down to weighing 10 and a half stone! One of the staff members spoke to both myself and my mum and questioned us on why we had chosen that room as it was always cold and dark, which is awful to listen to especially coming from a member of staff that works there. I could go on for days on why you should not put a loved one in this care home.
20 January 2020
This is a first visit for my husband for a short respite stay. He enjoyed the experience and said how friendly everyone was. He said it was comfortable and would be happy to go there again. From a relative's point of view all staff were very welcoming, friendly and paid attention to detail. The home was obviously making improvements to the building but this did not appear to be disruptive to the residents. The home was clean, warm and smelled of home-cooked food. I have made a further booking and am happy to leave my husband in their care.
16 October 2019
Only one word for this place, disgusting. Would not recommend this place to anyone. Mother was in this care home for 3 weeks. Could not get her out fast enough.
03 October 2019
The care given to my grandmother was amazing and they treated her with dignity and respect. She was washed thoroughly every morning and changed into clean clothing. They were kind and caring to her consistently. My grandmother loved all the staff and she felt as though they were part of the family. At the time she was able to be hoisted out of bed, she was regularly encouraged to go into her chair and outside. They arranged for the hairdresser to come to her weekly and her nails were done all the time. Some days, when needed, the staff assisted my grandmother with feeding her but the majority of the time she did that herself. They always put a smile on her face.
03 October 2019
I would 100% recommended this care home to anyone. They’ve been absolutely amazing to our family member who was in their care for 18+ months. The carers were always lovely and welcoming and would go above and beyond for us all. The management always followed up to make sure everything was OK and the level of care our nana received was amazing. She was always washed and put in clean clothes every day. The staff would get the hairdresser to come out and do her hair and always put 100% into their work. We couldn’t thank the carers and management enough for everything they’ve done for our nana and us as a family over the last 18 months.
03 October 2019
My mother was placed in this care home 18 months ago for end of life care and expected to only be with us for three months. Mum had a beautiful room that overlooked the town fields. Mum developed very good relationships with the management and staff as we all did as a family. Mum flourished in that time and loved it in this nursing home. She recently passed away. The management and staff treated Mum with care and dignity right to the end.
04 July 2019
My uncle has been a resident of St Mary's nursing home for over 2 years. He was admitted with various problems, including dementia. The home has been wonderful and I cannot praise it enough. The staff have cared for my uncle with love and compassion. They always had a smile and a friendly word for him. The home is lovely and clean and the food was excellent. Nothing was too much trouble for them. My uncle has just passed away, but I would like to thank St Mary's for all their support.