Submit a Review for Ashcroft Nursing Home
Cross Church Street, Cleckheaton, BD19 3RN
View Full Details of Ashcroft Nursing HomeLatest Reviews for Ashcroft Nursing Home
14 March 2025
My Dad is currently at the care home, he is being well looked after by the general manager and his team they have been excellent at getting him settled in he's only been in a few weeks but everybody has been helpful with anything that is needed.
12 March 2025
Mum was placed into care at Ashcroft i January. The hardest decision we have had to make. Ashcroft have made this a lot easier as the staff are warm and friendly and although mum may sometimes be distressed the staff look after her with kindness and compassion. On the whole even though mum has dementia she seems happy and everyone likes her. Thank you to all the staff for your compassion and kindness.
12 March 2025
The staff and the manager are very helpful. I can visit my dad at any time and I can also inquire on the phone, which is very reassuring. A safe place, cleanliness and good food characterize the home.
12 March 2025
It does not matter what time of day I visit the staff are always friendly. They are very helpful if I have a query relating to my sister. The meals are tasty and varied with ample drinks throughout the day.
12 March 2025
My mum has been a resident of Ashcroft since May 24, she settled in really quickly due to the kindness of the staff, the lovely home baked food and endless cups of tea. Mum joins in the activities when she can being chair exercises with the lovely carers, and likes doing word search books and reading especially back in the day memory books. Her room is clean, bright and light. The staff work extremely hard and are kind caring and respectful with residents and visitors.
12 March 2025
It is a pleasure going to visit mum in this carehome where she is happy and well looked after. The staff are lovely and always make me feel welcome. It's very comforting to know in the latter days of mums life she is happy and the family don't have to worry about her
12 March 2025
I highly recommend Ashcroft. Before my mum was admitted to Ashcroft we was in the process of looking for a care home as her Alzheimer's was getting to the stage where she was becoming vulnerable and she was not safe. She lived alone with regular family visits. However over Dec there were a snow fall and she had a fall. Luckily she was ok but had to stay in hospital for a few days while she was checked over. At this point the nurses would not let her return home by herself. This is when she was placed in Ashcroft nursing home. As a son who lives overseas it was very difficult to know that her freedom had been taken away, however on the other hand I know that she is safe, looked after. Well fed and looks happy. I have regular video calls with her. I get to speak with the staff and managers who all are very nice and caring.
20 July 2023
My mum stayed at Ashcroft for two weeks of immediate care following a hospital admission. The manager and his team were welcoming to me and my mum and were all extremely dedicated and professional. The home itself is basic but adequate. During the time she was there, I felt confident that she was safe, well looked after and well-fed. Thank you all.
29 May 2023
My mum, like others, had property go missing on numerous occasions. The staff said that they would look into it but nothing was ever replaced. There was never enough staff. Lots of staff left during the time mum was there. They were slated in the latest CQC report which came as no surprise.
21 April 2023
My mum passed away on the 23rd February 2023 after spending two very happy years at Ashcroft. Mum had dementia and in the last six months breast cancer and skin cancer during the whole time, the staff were so loving and caring towards Mum and my whole family. This made me feel content knowing she was safe in their care. During her time here lots of improvements have been made, the bedrooms decorated and new furniture, the conservatory rebuild. but most of all the ongoing well-being of the residents. I would recommend Ashcroft to anyone looking for a place where your loved one is cared for with dignity to the very end of their life. I will always feel part of the Ashcroft family as they are helping me through this sad time
13 January 2023
Mum went to Ashcroft initially for respite then had a fall which resulted in 2 broken arms, this meant mum had an extended stay of 6 weeks. Mum enjoyed her stay so much she requested to remain at Ashcroft on a permanent basis. All staff are very caring and compassionate and look after mum's needs extremely well.
08 December 2022
All the staff are so very caring and go out of their way to make my mum feel special and wanted. I am very pleased and happy with the care she receives and would highly recommend this care home for anyone that needs 24hr care. My mum is so much happier and brighter since we moved here in and I can rest easy knowing that she is in safe hands and well looked after. Staff are very approachable and caring and will go out of their way to make families welcome when you choose to visit. visiting times are exceptional and can visit anytime as long as meal times are protected for just the residents. My mum can be quite difficult in her mannerisms due to her illness but the staff manage fantastically well with her. The building is very modern and has been recently renovated to a high standard.
08 December 2022
The staff took my mum's coat for safekeeping as she wore it every morning. It then went missing. I was told they would pay for a new one. When winter coats were available this is now not true, other items went missing including a pair of £60 shoes. If they can not look after possessions how can they look after our loved ones. Also, they will not provide me with the address/email for the head office, a right I have by law.
29 November 2022
It seems like a warm, friendly place.
29 November 2022
I am happy with the home and the service I get in it.
17 November 2022
My brother is happy in the care home. The staff talk to him on a personal level and appear to care about how he is. The public, shared areas, are clean and tidy. Drinks are available on a self-help basis as required. My brother says he enjoys his meals.
05 October 2022
I visit my dad on a regular basis, staff are always kind and helpful. My dad has never looked better, he has put weight on and is chatty and looks well. On visits, he always looks clean and happy.
16 September 2022
Please mind your loved ones in this home and ensure they are getting adequate attention to cleanliness and hygiene and medical care that they deserve. Sadly I have seen many good staff leave over the last 6 months and now there never seems to be enough staff on duty to cope with the number of residents in this home. It has been heartbreaking to witness kind staff being overworked and stressed out trying to cope with residents with severe dementia upsetting others as they are all in the same communal room as those with slight dementia. Over the past 6 months, I have also witnessed the quality of care deteriorate alarmingly whilst more attention has been given to renovating the building. Staff struggling to multitask by filling out lots of paperwork and files whilst trying to mind residents, not enough cleaners for a residence this size. I have to ask myself are the directors cutting corners to make more money? Where has the "care" to residents and good staff disappeared to?
14 September 2022
Some staff are excellent, some poor. My mum has a number of issues, advance stage dementia, nursing needs and general old age. The staff/management haven't understood and listened to me and my sister about Mum's diet and her other issues. The room is below standard not completely clean and the furniture is abysmal. They do not clean my mum as I would like, she has frequently dirty hands, feet from faeces. But Mum seems happy but does need a lot of improvement and staff.
22 August 2022
Fabulous carers and nursing staff, cannot fault the care given to my mum. Management on the other hand not so good, manager not around enough, always outside chatting to workmen. Felt that money should be spent on more carers, always short-staffed and agency workers on-site who do not know my mum. Owner was very very rude to my mum, unplugging things and moving things around for what he said were health and safety reasons! He needs to take another look. Cleaning was disgraceful, I cleaned my mum's room myself on a weekly basis. Meals were very basic, didn't cater for my mum's disability. I brought in sandwiches from home. I washed most of my mum's clothes and bedding. Maybe not spend money on a massive red hot conservatory but update resident rooms instead, curtains and bedding very dated. I had to buy incontinence pads for my mum as the manager didn't have the right ones. I was asked to buy a harness for the hoist for my mum and we had to buy our own wheelchair as there wasn't one to use.
Latest Reviews for Ashcroft Nursing Home
14 March 2025
My Dad is currently at the care home, he is being well looked after by the general manager and his team they have been excellent at getting him settled in he's only been in a few weeks but everybody has been helpful with anything that is needed.
12 March 2025
Mum was placed into care at Ashcroft i January. The hardest decision we have had to make. Ashcroft have made this a lot easier as the staff are warm and friendly and although mum may sometimes be distressed the staff look after her with kindness and compassion. On the whole even though mum has dementia she seems happy and everyone likes her. Thank you to all the staff for your compassion and kindness.
12 March 2025
The staff and the manager are very helpful. I can visit my dad at any time and I can also inquire on the phone, which is very reassuring. A safe place, cleanliness and good food characterize the home.
12 March 2025
It does not matter what time of day I visit the staff are always friendly. They are very helpful if I have a query relating to my sister. The meals are tasty and varied with ample drinks throughout the day.
12 March 2025
My mum has been a resident of Ashcroft since May 24, she settled in really quickly due to the kindness of the staff, the lovely home baked food and endless cups of tea. Mum joins in the activities when she can being chair exercises with the lovely carers, and likes doing word search books and reading especially back in the day memory books. Her room is clean, bright and light. The staff work extremely hard and are kind caring and respectful with residents and visitors.
12 March 2025
It is a pleasure going to visit mum in this carehome where she is happy and well looked after. The staff are lovely and always make me feel welcome. It's very comforting to know in the latter days of mums life she is happy and the family don't have to worry about her
12 March 2025
I highly recommend Ashcroft. Before my mum was admitted to Ashcroft we was in the process of looking for a care home as her Alzheimer's was getting to the stage where she was becoming vulnerable and she was not safe. She lived alone with regular family visits. However over Dec there were a snow fall and she had a fall. Luckily she was ok but had to stay in hospital for a few days while she was checked over. At this point the nurses would not let her return home by herself. This is when she was placed in Ashcroft nursing home. As a son who lives overseas it was very difficult to know that her freedom had been taken away, however on the other hand I know that she is safe, looked after. Well fed and looks happy. I have regular video calls with her. I get to speak with the staff and managers who all are very nice and caring.
20 July 2023
My mum stayed at Ashcroft for two weeks of immediate care following a hospital admission. The manager and his team were welcoming to me and my mum and were all extremely dedicated and professional. The home itself is basic but adequate. During the time she was there, I felt confident that she was safe, well looked after and well-fed. Thank you all.
29 May 2023
My mum, like others, had property go missing on numerous occasions. The staff said that they would look into it but nothing was ever replaced. There was never enough staff. Lots of staff left during the time mum was there. They were slated in the latest CQC report which came as no surprise.
21 April 2023
My mum passed away on the 23rd February 2023 after spending two very happy years at Ashcroft. Mum had dementia and in the last six months breast cancer and skin cancer during the whole time, the staff were so loving and caring towards Mum and my whole family. This made me feel content knowing she was safe in their care. During her time here lots of improvements have been made, the bedrooms decorated and new furniture, the conservatory rebuild. but most of all the ongoing well-being of the residents. I would recommend Ashcroft to anyone looking for a place where your loved one is cared for with dignity to the very end of their life. I will always feel part of the Ashcroft family as they are helping me through this sad time
13 January 2023
Mum went to Ashcroft initially for respite then had a fall which resulted in 2 broken arms, this meant mum had an extended stay of 6 weeks. Mum enjoyed her stay so much she requested to remain at Ashcroft on a permanent basis. All staff are very caring and compassionate and look after mum's needs extremely well.
08 December 2022
All the staff are so very caring and go out of their way to make my mum feel special and wanted. I am very pleased and happy with the care she receives and would highly recommend this care home for anyone that needs 24hr care. My mum is so much happier and brighter since we moved here in and I can rest easy knowing that she is in safe hands and well looked after. Staff are very approachable and caring and will go out of their way to make families welcome when you choose to visit. visiting times are exceptional and can visit anytime as long as meal times are protected for just the residents. My mum can be quite difficult in her mannerisms due to her illness but the staff manage fantastically well with her. The building is very modern and has been recently renovated to a high standard.
08 December 2022
The staff took my mum's coat for safekeeping as she wore it every morning. It then went missing. I was told they would pay for a new one. When winter coats were available this is now not true, other items went missing including a pair of £60 shoes. If they can not look after possessions how can they look after our loved ones. Also, they will not provide me with the address/email for the head office, a right I have by law.
29 November 2022
It seems like a warm, friendly place.
29 November 2022
I am happy with the home and the service I get in it.
17 November 2022
My brother is happy in the care home. The staff talk to him on a personal level and appear to care about how he is. The public, shared areas, are clean and tidy. Drinks are available on a self-help basis as required. My brother says he enjoys his meals.
05 October 2022
I visit my dad on a regular basis, staff are always kind and helpful. My dad has never looked better, he has put weight on and is chatty and looks well. On visits, he always looks clean and happy.
16 September 2022
Please mind your loved ones in this home and ensure they are getting adequate attention to cleanliness and hygiene and medical care that they deserve. Sadly I have seen many good staff leave over the last 6 months and now there never seems to be enough staff on duty to cope with the number of residents in this home. It has been heartbreaking to witness kind staff being overworked and stressed out trying to cope with residents with severe dementia upsetting others as they are all in the same communal room as those with slight dementia. Over the past 6 months, I have also witnessed the quality of care deteriorate alarmingly whilst more attention has been given to renovating the building. Staff struggling to multitask by filling out lots of paperwork and files whilst trying to mind residents, not enough cleaners for a residence this size. I have to ask myself are the directors cutting corners to make more money? Where has the "care" to residents and good staff disappeared to?
14 September 2022
Some staff are excellent, some poor. My mum has a number of issues, advance stage dementia, nursing needs and general old age. The staff/management haven't understood and listened to me and my sister about Mum's diet and her other issues. The room is below standard not completely clean and the furniture is abysmal. They do not clean my mum as I would like, she has frequently dirty hands, feet from faeces. But Mum seems happy but does need a lot of improvement and staff.
22 August 2022
Fabulous carers and nursing staff, cannot fault the care given to my mum. Management on the other hand not so good, manager not around enough, always outside chatting to workmen. Felt that money should be spent on more carers, always short-staffed and agency workers on-site who do not know my mum. Owner was very very rude to my mum, unplugging things and moving things around for what he said were health and safety reasons! He needs to take another look. Cleaning was disgraceful, I cleaned my mum's room myself on a weekly basis. Meals were very basic, didn't cater for my mum's disability. I brought in sandwiches from home. I washed most of my mum's clothes and bedding. Maybe not spend money on a massive red hot conservatory but update resident rooms instead, curtains and bedding very dated. I had to buy incontinence pads for my mum as the manager didn't have the right ones. I was asked to buy a harness for the hoist for my mum and we had to buy our own wheelchair as there wasn't one to use.