Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Roop Cottage

stars
stars 23 October 2020
My grandad was in Roop Cottage for 5 and a half years with Alzheimer's until he passed away in February 2020. The care he received here was second to none and from the moment he was admitted, we felt assured he was in the very best of hands and his needs were catered for. The staff are very friendly and accommodating and genuinely care for the residents.
Review from Hannah R (Granddaughter of Resident/Service User)
stars
stars 15 February 2016
My dad was a resident with you. As a family we can't thank you enough for your care and understanding shown towards him, from walking through the front door you were made welcome, all staff was so kind and friendly, even up to my dad's last days the care and compassion shown was out of this world. I would recommend Roop Cottage to every body.
Review from Fiona G (Daughter of Resident/Service User)
stars
stars 21 September 2015
Wanted to comment on care my Father received after one day at Roop. I have been impressed by staff's willingness to offer help and sort out needs. Dad wanted to watch Formula 1 and staff tried to facilitate this. Also quickly identified urine infection (missed by hospital) and got treatment sorted (with my help). Its important for staff to be recognised for good work. Thanks
Review from Alan R (Son of Resident/Service User)