Submit a Review for The Valleys Care Home
Harpham Close, Scunthorpe, DN16 3AG
View Full Details of The Valleys Care HomeLatest Reviews for The Valleys Care Home
10 March 2025
Big thank you to The Valleys Care Home employees, they are all very kind and polite and serve an excellent service to the residents. I have heard bad reviews on the home in recent years but it seems to have taken a turn and my own experience in visiting has always been good. I also think it's great for the residents with the activities that supply and the events they put on.
26 December 2024
The Valleys Care Home is an excellent care home for my wife who has Alzheimer's disease. The staff are very caring and understanding of her needs, the seniors note all the needs of my wife and immediately call me if she is "out of sorts" in any way. The catering department is excellent and my wife really enjoys her food we had a party for her on the 7th December in the Day Care Unit and the buffet supplied was really top notch. The activities team are always excellent and involve the residents a lot in games and puzzles and artistic events like painting etc. The cleaning dept is very good too and any mishaps are promptly dealt with in an efficient way. The Reception Staff are always very welcoming and smiling and seem to know who everyone is The Manager is a very caring person who is always available for any concerns that I may have about my Wife's welfare So all in all I am very satisfied with the Valleys
18 December 2024
Our family are very impressed with this care home. From walking through the doors to entering the areas for the residents the staff are more than happy to help and nothing is ever any trouble. The manager is always present and you can tell the staff really are there because they care. The rooms are always clean and the food looks delicious! The activity team are always around entertaining and the singers that come in are great. There's always a welcoming family atmosphere.
14 August 2024
Grandad stayed here until he passed. I couldn't thank The Valleys staff enough for all they did for him! The care and attention to detail is second to none. Staff always welcoming and seem happy to see you, any queries get seen to immediately, nothing is too much trouble. Excellent service.
31 July 2023
My dad is in this care home. We find it outstanding. The staff are so helpful, and overall you cannot fault it. We had the choice of this one and another but chose The Valleys as other family members also stayed here. Thank you for looking after our dad so well.
30 March 2021
I cannot praise staff enough for their care and support they offer my dad. He is well looked after, and staff keep in touch with every need.
10 March 2021
All the staff are always helpful and welcoming. Throughout the pandemic, we have been able to see Mum on FaceTime, and then with masks, gloves and apron from a distance - out in the garden when the weather was warm. Then inside a designated room when the weather was cold behind a screen (also, one of the family could be tested and meet Mum in a designated room) then all back to behind a screen. (From the 8th March one of the family can be tested and meet Mum in a designated room again).
10 March 2021
Staff are always very helpful and happy. Very reassuring that our loved one is in safe hands and being clear of Covid-19 is very good, and shows that everyone is doing everything and more besides - cannot fault them with anything. Nothing is too much trouble. Have recommended them on more than one occasion.
02 March 2021
Everyone at The Valleys is fantastic. My nan has been there for 2-years now. She's happy and looked after amazingly. Also just found my great auntie at The Valleys. We didn't know she was there as we haven't seen her for 10-years. My dad has dementia, and sooner or later, he will need to go into The Valleys also.
04 February 2021
My wife is beautifully looked after at The Valleys Care home. All the staff are competent and caring. My family and I put our trust in the organisation and are right to do so. It is however difficult to be completely objective at present in some areas due to limited access due to Covid-19.
25 October 2019
All staff were excellent, I have no issues. All good.
20 June 2019
Whenever I visit my mother everyone is so friendly, they all make time to speak to you. The standard of care is second to none. They always inform me of any changes in my mother's condition, it puts my mind at ease knowing she's well cared for. Laundry could be better.
20 June 2019
When you enter the premises you are greeted with friendly smiles and a warm welcome. The staff and care workers are first class. I have total confidence that our loved one is being lovingly cared for. Only one concern, the laundry should improve.
02 March 2018
All I can say is that everybody I have come in contact with are very caring for both my husband (respite) and myself. When I am in need of respite, they can find a room within days - this helps me enormously.
29 January 2018
The care staff have been excellent and have looked after Mum very well. Most of them have built up a rapport with Mum and enjoy having a laugh with her. The care home has kept us informed if Mum has been under the weather or has had any other difficulties or doctor's appointments etc. Any queries we have raised with the care home have been addressed and resolved effectively and efficiently.
24 January 2018
My experience so far has been positive regarding the care received for my mother. Any requests have always been acted upon quickly. The cleanliness and nutrition of the care home is to an excellent standard. The staff have always been accommodating and friendly. The only area I would like to see improvement on is returning clothes to the correct resident, although I do appreciate this can be difficult. When I have raised this it has always been rectified. Mum has hair and nails done and staff take her out.
22 January 2018
Since my father came into The Valleys with vascular dementia and was upstairs at first, I must admit it was a bit scary up there but the staff reassured you and put you at ease. The Valley is very professional and I couldn't fault them, they are very attentive and put the parents needs first and foremost and nothing is a problem for them. They are very caring and have a positive approach to the patient, it can be difficult for them as we all well know, but as my dad is now bedridden and downstairs in the Brimby unit, the staff are still loyal, caring and nothing is a problem to help the patient, they should get paid more for what they do. Thank you.
17 January 2018
I find the staff are extremely helpful and friendly as are the manager and her office staff. I feel I am very happy and safe at The Valleys Care Home.
17 January 2018
I find that The Valleys Care Home extremely caring, polite and pleasant not only to my father but to all the residents and their families. The service is an enormous help to us, I cannot praise them enough.
17 January 2018
The service is excellent.
Latest Reviews for The Valleys Care Home
10 March 2025
Big thank you to The Valleys Care Home employees, they are all very kind and polite and serve an excellent service to the residents. I have heard bad reviews on the home in recent years but it seems to have taken a turn and my own experience in visiting has always been good. I also think it's great for the residents with the activities that supply and the events they put on.
26 December 2024
The Valleys Care Home is an excellent care home for my wife who has Alzheimer's disease. The staff are very caring and understanding of her needs, the seniors note all the needs of my wife and immediately call me if she is "out of sorts" in any way. The catering department is excellent and my wife really enjoys her food we had a party for her on the 7th December in the Day Care Unit and the buffet supplied was really top notch. The activities team are always excellent and involve the residents a lot in games and puzzles and artistic events like painting etc. The cleaning dept is very good too and any mishaps are promptly dealt with in an efficient way. The Reception Staff are always very welcoming and smiling and seem to know who everyone is The Manager is a very caring person who is always available for any concerns that I may have about my Wife's welfare So all in all I am very satisfied with the Valleys
18 December 2024
Our family are very impressed with this care home. From walking through the doors to entering the areas for the residents the staff are more than happy to help and nothing is ever any trouble. The manager is always present and you can tell the staff really are there because they care. The rooms are always clean and the food looks delicious! The activity team are always around entertaining and the singers that come in are great. There's always a welcoming family atmosphere.
14 August 2024
Grandad stayed here until he passed. I couldn't thank The Valleys staff enough for all they did for him! The care and attention to detail is second to none. Staff always welcoming and seem happy to see you, any queries get seen to immediately, nothing is too much trouble. Excellent service.
31 July 2023
My dad is in this care home. We find it outstanding. The staff are so helpful, and overall you cannot fault it. We had the choice of this one and another but chose The Valleys as other family members also stayed here. Thank you for looking after our dad so well.
30 March 2021
I cannot praise staff enough for their care and support they offer my dad. He is well looked after, and staff keep in touch with every need.
10 March 2021
All the staff are always helpful and welcoming. Throughout the pandemic, we have been able to see Mum on FaceTime, and then with masks, gloves and apron from a distance - out in the garden when the weather was warm. Then inside a designated room when the weather was cold behind a screen (also, one of the family could be tested and meet Mum in a designated room) then all back to behind a screen. (From the 8th March one of the family can be tested and meet Mum in a designated room again).
10 March 2021
Staff are always very helpful and happy. Very reassuring that our loved one is in safe hands and being clear of Covid-19 is very good, and shows that everyone is doing everything and more besides - cannot fault them with anything. Nothing is too much trouble. Have recommended them on more than one occasion.
02 March 2021
Everyone at The Valleys is fantastic. My nan has been there for 2-years now. She's happy and looked after amazingly. Also just found my great auntie at The Valleys. We didn't know she was there as we haven't seen her for 10-years. My dad has dementia, and sooner or later, he will need to go into The Valleys also.
04 February 2021
My wife is beautifully looked after at The Valleys Care home. All the staff are competent and caring. My family and I put our trust in the organisation and are right to do so. It is however difficult to be completely objective at present in some areas due to limited access due to Covid-19.
25 October 2019
All staff were excellent, I have no issues. All good.
20 June 2019
Whenever I visit my mother everyone is so friendly, they all make time to speak to you. The standard of care is second to none. They always inform me of any changes in my mother's condition, it puts my mind at ease knowing she's well cared for. Laundry could be better.
20 June 2019
When you enter the premises you are greeted with friendly smiles and a warm welcome. The staff and care workers are first class. I have total confidence that our loved one is being lovingly cared for. Only one concern, the laundry should improve.
02 March 2018
All I can say is that everybody I have come in contact with are very caring for both my husband (respite) and myself. When I am in need of respite, they can find a room within days - this helps me enormously.
29 January 2018
The care staff have been excellent and have looked after Mum very well. Most of them have built up a rapport with Mum and enjoy having a laugh with her. The care home has kept us informed if Mum has been under the weather or has had any other difficulties or doctor's appointments etc. Any queries we have raised with the care home have been addressed and resolved effectively and efficiently.
24 January 2018
My experience so far has been positive regarding the care received for my mother. Any requests have always been acted upon quickly. The cleanliness and nutrition of the care home is to an excellent standard. The staff have always been accommodating and friendly. The only area I would like to see improvement on is returning clothes to the correct resident, although I do appreciate this can be difficult. When I have raised this it has always been rectified. Mum has hair and nails done and staff take her out.
22 January 2018
Since my father came into The Valleys with vascular dementia and was upstairs at first, I must admit it was a bit scary up there but the staff reassured you and put you at ease. The Valley is very professional and I couldn't fault them, they are very attentive and put the parents needs first and foremost and nothing is a problem for them. They are very caring and have a positive approach to the patient, it can be difficult for them as we all well know, but as my dad is now bedridden and downstairs in the Brimby unit, the staff are still loyal, caring and nothing is a problem to help the patient, they should get paid more for what they do. Thank you.
17 January 2018
I find the staff are extremely helpful and friendly as are the manager and her office staff. I feel I am very happy and safe at The Valleys Care Home.
17 January 2018
I find that The Valleys Care Home extremely caring, polite and pleasant not only to my father but to all the residents and their families. The service is an enormous help to us, I cannot praise them enough.
17 January 2018
The service is excellent.