Submit a Review for Barchester Mount Vale Care Home
Yafforth Road, Northallerton, DL7 8UE
View Full Details of Barchester Mount Vale Care HomeLatest Reviews for Barchester Mount Vale Care Home
28 February 2025
The care here is dedicated, professional and dynamic. The staff are motivated, energetic and aware of every patient's requirements. This is an impressive environment in many respects. The food is very good as is the standard of care. The fabric of the building is very sound and the decoration is very good.
24 February 2025
The dementia care is of a very high standard. The staff take the trouble to connect with the residents and are both kind and empathetic. All the staff work very hard to meet the needs of their residents and families. When the undertaker collected my father, he said in 25 years, he had never seen such a level of respect and dignity from staff at a care home. The nurse who was in charge was a brilliant nurse.
29 January 2025
Following a difficult month in hospital last July (2024), Mum moved to Barchester Mount Vale Care Home in August (2024). The management and staff managed the move professionally and were supportive and welcoming. We particularly valued their efficiency and kindness at this difficult time. Some of the staff remembered Dad living there in 2019 and this helped to ease Mum into her new home. The staff are so friendly and kind, regularly encouraging Mum to join in with the many and varied activities on offer (daily). She loves having her hair done in the on-site salon and enjoys the home-cooked food (especially the wonderful homemade soups which she often comments positively about). The facilities are good but what makes Mount Vale special is the the kindness of the staff. We are all very happy with Mum's first six months at Mount Vale.
20 January 2025
Our mother has received exemplary care at Barchester Mount Vale Care Home. Before going to Mount Vale, she was anxious and often upset. She is now calm and relaxed, not taking any medication, and always appears well turned-out and well cared for. The staff are fantastic, always smiling and welcoming. It's a pleasure going into Mount Vale. We also feel so relaxed and peaceful when we visit.
06 September 2024
I feel that the care home manager listened to our feelings about my Father's needs. She acted promptly and with sensitivity. The care workers and nurses make a real effort to get to know the residents and relate to their individual needs.
27 August 2024
I have been very impressed by the care my husband has received at Barchester Mount Vale Care Home and how well the staff have been in keeping me informed about his condition and health needs. The staff are very caring and friendly and I would particularly add praise for the entertainment manager who provides a very mixed and appropriate programme for all the residents. I look forward to seeing some changes in use of the common rooms which I hope will be addressed by the new management, particularly not using the coffee bar for activities,
27 August 2024
The home is great. With new management in place, it should be able to move to excellent. The majority of the staff worked their socks off, treating residents with dignity and respect and a level of care that they would treat their own grandparents and parents with. The Activities Department team are excellent. The programme they deliver is extensive and varied and enables residents, especially on Memory Lane, to be active and stimulated.
24 July 2024
I have visited a few care homes in the last ten years and this one stands out from the rest for all the right reasons. It's like checking into a luxury hotel. There are activities for the residents in comfortable and luxurious surroundings, menu choices for breakfast, lunch and dinner and the accommodation is outstanding. If you have a relative who is potentially going into care, I recommend Barchester Mount Vale Care Home every time. The staff are caring, considerate and helpful. I haven't seen a member of staff leave since my mother-in-law has been a resident. This shows how Barchester looks after not only its residents but also its employees. Kind regards.
18 July 2024
My gramps, until very recently, was a resident at Barchester Mount Vale Care Home in Northallerton. The whole team showed nothing but empathy and love to my gramps and to my grandma who visited the home daily.
29 May 2024
Mount Vale has been the home for mum for 2 years. The staff are amazing nothing is too small or large they can't handle. Food and entertainment are always 5-star. New management has been in place for months now and it is a breath of fresh air that has been needed. Very happy and would recommend it highly.
10 May 2024
We were recently able to move my father-in-law from a different home in the area, and have been struck by how much better cared for her is at Mount Vale. He is settled, clean and tidy, and the staff are so good at chatting with him that he seems to be regaining his interest in life and his sense of humour! The room and communal areas are well-kept and always clean. The only one of the family that is slightly disappointed is the dog, as she can no longer pick up bits of biscuits that have been dropped.
09 June 2023
Shortly after my sister's husband had died she moved into Mount Vale Care Home on Easter Saturday of this year. All the staff, office, management, activities, the nurses, kitchen staff, have all been so helpful and understanding. Her room is delightful, overlooking the garden. My cousin and I were invited to join everyone for a Coronation party on the afternoon of 5th May. Mount Vale was decorated to a very high standard, even the "stone dog" wore red, white and blue! The kitchen staff provided amazing party food for us all, even fit for the King and Queen. Thank you.
10 January 2023
My mum was a resident at Mount Vale for almost 3 years in Memory Lane. Our family have nothing but praise for the manager and her team. The standard of care is exemplary, and all the staff ( nursing, carers, housekeeping, and admin) are a credit to Mount Vale. The care home itself is beautifully decorated and we always found Mum's room and en-suite to be clean and tidy. The resident's meals and snacks are also of a high standard. There are plenty of activities going on in the home for those wanting to join in. Mum was always treated extremely well and it is obvious that all the staff have taken the time to get to know each of the residents. We as a family have always been made to feel welcome during visits. During Mum's final days, the staff treated both Mum and our family with the utmost care, respect, dignity and sincerity and a couple even attended her funeral.
16 December 2022
My wife has settled really well at the home, she is eating well and has put on a stone since she arrived. Previously she had lost a lot of weight, which is a sign that she is content. We are very pleased with the care at the home. It is very clear that the staff really care about her. Visitors are made to feel very welcome. We are well-informed about my wife's health and well-being. We have great confidence in the staff who care for her.
02 December 2022
My dear mum stayed here for twenty months. She was treated with the greatest love and care possible by the very hard-working staff. On numerous visits, I found everyone welcoming to us and supportive towards residents. Their dedication and devotion under sometimes challenging situations (Covid regulations, staff recruitment issues) are to be respected. Mount Vale Care Home was clean, light and airy and there were activities when possible.- again impacted by Covid/ staffing issues. Mum loved to walk in the garden every day, weather permitting and this was facilitated. I have visited family and friends in ten care homes over the years and Mount Vale Care Home consistently stands out as the best by far. During Mum's last days, all the staff again were exemplary and treated Mum with the greatest kindness and respect, which in turn, made this time more bearable for my daughter who has a very special bond with her grandma, my family and myself. Thank you.
09 November 2022
Mount Vale Care Home is a warm, friendly home. The management is efficient and well-organised. The staff are wonderful and do a really good job sometimes in difficult circumstances. My observation would be that there are occasions when they are stretched and staffing levels could be increased. This problem cannot always be solved by expensive agency staff some of whom do not always reach the quality of the lower-paid permanent staff. Neither do they have the same relationship with the residents. Food and facilities are of a good standard. There is a wide range of activities and visits which are very well organised and everyone is encouraged to join in if they so wish. I feel comforted that my husband is receiving the best of care at Mount Vale Care Home.
11 May 2022
My experience at Mount Vale has been excellent and heartwarming. All the staff have been so kind and caring to me and my partner. The nursing care has been of a very high standard. He has been cared for in a loving and totally supportive manner. When he passed away, the care home staff gave me solace with compassion and sincerity.
10 May 2022
I am very impressed with Mount View Care Home. All of the staff from the launders, carers, caterers, nurses and management show care, respect and concern for the residents. There is a welcoming atmosphere, and I am never afraid to ask the staff questions if I am concerned about anything. I have trust that they will always do their best for my daughter.
05 April 2022
I am so impressed with the kindness, sociability and resourcefulness and politeness and warmth of all staff. They are willing to find answers to put right any hiccups in a calm "can do" way. Even when agency staff have found problems, the attitude is... I don't know, "but I know a man/woman who can". Excellent was within reach; we all know we can do better, and all staff are willing to do so!
23 November 2021
My mother was a resident for only a few days before her death. She received excellent care and as a family, we benefited from the kindness, care and compassion of the staff. I would definitely commend and recommend.
Latest Reviews for Barchester Mount Vale Care Home
28 February 2025
The care here is dedicated, professional and dynamic. The staff are motivated, energetic and aware of every patient's requirements. This is an impressive environment in many respects. The food is very good as is the standard of care. The fabric of the building is very sound and the decoration is very good.
24 February 2025
The dementia care is of a very high standard. The staff take the trouble to connect with the residents and are both kind and empathetic. All the staff work very hard to meet the needs of their residents and families. When the undertaker collected my father, he said in 25 years, he had never seen such a level of respect and dignity from staff at a care home. The nurse who was in charge was a brilliant nurse.
29 January 2025
Following a difficult month in hospital last July (2024), Mum moved to Barchester Mount Vale Care Home in August (2024). The management and staff managed the move professionally and were supportive and welcoming. We particularly valued their efficiency and kindness at this difficult time. Some of the staff remembered Dad living there in 2019 and this helped to ease Mum into her new home. The staff are so friendly and kind, regularly encouraging Mum to join in with the many and varied activities on offer (daily). She loves having her hair done in the on-site salon and enjoys the home-cooked food (especially the wonderful homemade soups which she often comments positively about). The facilities are good but what makes Mount Vale special is the the kindness of the staff. We are all very happy with Mum's first six months at Mount Vale.
20 January 2025
Our mother has received exemplary care at Barchester Mount Vale Care Home. Before going to Mount Vale, she was anxious and often upset. She is now calm and relaxed, not taking any medication, and always appears well turned-out and well cared for. The staff are fantastic, always smiling and welcoming. It's a pleasure going into Mount Vale. We also feel so relaxed and peaceful when we visit.
06 September 2024
I feel that the care home manager listened to our feelings about my Father's needs. She acted promptly and with sensitivity. The care workers and nurses make a real effort to get to know the residents and relate to their individual needs.
27 August 2024
I have been very impressed by the care my husband has received at Barchester Mount Vale Care Home and how well the staff have been in keeping me informed about his condition and health needs. The staff are very caring and friendly and I would particularly add praise for the entertainment manager who provides a very mixed and appropriate programme for all the residents. I look forward to seeing some changes in use of the common rooms which I hope will be addressed by the new management, particularly not using the coffee bar for activities,
27 August 2024
The home is great. With new management in place, it should be able to move to excellent. The majority of the staff worked their socks off, treating residents with dignity and respect and a level of care that they would treat their own grandparents and parents with. The Activities Department team are excellent. The programme they deliver is extensive and varied and enables residents, especially on Memory Lane, to be active and stimulated.
24 July 2024
I have visited a few care homes in the last ten years and this one stands out from the rest for all the right reasons. It's like checking into a luxury hotel. There are activities for the residents in comfortable and luxurious surroundings, menu choices for breakfast, lunch and dinner and the accommodation is outstanding. If you have a relative who is potentially going into care, I recommend Barchester Mount Vale Care Home every time. The staff are caring, considerate and helpful. I haven't seen a member of staff leave since my mother-in-law has been a resident. This shows how Barchester looks after not only its residents but also its employees. Kind regards.
18 July 2024
My gramps, until very recently, was a resident at Barchester Mount Vale Care Home in Northallerton. The whole team showed nothing but empathy and love to my gramps and to my grandma who visited the home daily.
29 May 2024
Mount Vale has been the home for mum for 2 years. The staff are amazing nothing is too small or large they can't handle. Food and entertainment are always 5-star. New management has been in place for months now and it is a breath of fresh air that has been needed. Very happy and would recommend it highly.
10 May 2024
We were recently able to move my father-in-law from a different home in the area, and have been struck by how much better cared for her is at Mount Vale. He is settled, clean and tidy, and the staff are so good at chatting with him that he seems to be regaining his interest in life and his sense of humour! The room and communal areas are well-kept and always clean. The only one of the family that is slightly disappointed is the dog, as she can no longer pick up bits of biscuits that have been dropped.
09 June 2023
Shortly after my sister's husband had died she moved into Mount Vale Care Home on Easter Saturday of this year. All the staff, office, management, activities, the nurses, kitchen staff, have all been so helpful and understanding. Her room is delightful, overlooking the garden. My cousin and I were invited to join everyone for a Coronation party on the afternoon of 5th May. Mount Vale was decorated to a very high standard, even the "stone dog" wore red, white and blue! The kitchen staff provided amazing party food for us all, even fit for the King and Queen. Thank you.
10 January 2023
My mum was a resident at Mount Vale for almost 3 years in Memory Lane. Our family have nothing but praise for the manager and her team. The standard of care is exemplary, and all the staff ( nursing, carers, housekeeping, and admin) are a credit to Mount Vale. The care home itself is beautifully decorated and we always found Mum's room and en-suite to be clean and tidy. The resident's meals and snacks are also of a high standard. There are plenty of activities going on in the home for those wanting to join in. Mum was always treated extremely well and it is obvious that all the staff have taken the time to get to know each of the residents. We as a family have always been made to feel welcome during visits. During Mum's final days, the staff treated both Mum and our family with the utmost care, respect, dignity and sincerity and a couple even attended her funeral.
16 December 2022
My wife has settled really well at the home, she is eating well and has put on a stone since she arrived. Previously she had lost a lot of weight, which is a sign that she is content. We are very pleased with the care at the home. It is very clear that the staff really care about her. Visitors are made to feel very welcome. We are well-informed about my wife's health and well-being. We have great confidence in the staff who care for her.
02 December 2022
My dear mum stayed here for twenty months. She was treated with the greatest love and care possible by the very hard-working staff. On numerous visits, I found everyone welcoming to us and supportive towards residents. Their dedication and devotion under sometimes challenging situations (Covid regulations, staff recruitment issues) are to be respected. Mount Vale Care Home was clean, light and airy and there were activities when possible.- again impacted by Covid/ staffing issues. Mum loved to walk in the garden every day, weather permitting and this was facilitated. I have visited family and friends in ten care homes over the years and Mount Vale Care Home consistently stands out as the best by far. During Mum's last days, all the staff again were exemplary and treated Mum with the greatest kindness and respect, which in turn, made this time more bearable for my daughter who has a very special bond with her grandma, my family and myself. Thank you.
09 November 2022
Mount Vale Care Home is a warm, friendly home. The management is efficient and well-organised. The staff are wonderful and do a really good job sometimes in difficult circumstances. My observation would be that there are occasions when they are stretched and staffing levels could be increased. This problem cannot always be solved by expensive agency staff some of whom do not always reach the quality of the lower-paid permanent staff. Neither do they have the same relationship with the residents. Food and facilities are of a good standard. There is a wide range of activities and visits which are very well organised and everyone is encouraged to join in if they so wish. I feel comforted that my husband is receiving the best of care at Mount Vale Care Home.
11 May 2022
My experience at Mount Vale has been excellent and heartwarming. All the staff have been so kind and caring to me and my partner. The nursing care has been of a very high standard. He has been cared for in a loving and totally supportive manner. When he passed away, the care home staff gave me solace with compassion and sincerity.
10 May 2022
I am very impressed with Mount View Care Home. All of the staff from the launders, carers, caterers, nurses and management show care, respect and concern for the residents. There is a welcoming atmosphere, and I am never afraid to ask the staff questions if I am concerned about anything. I have trust that they will always do their best for my daughter.
05 April 2022
I am so impressed with the kindness, sociability and resourcefulness and politeness and warmth of all staff. They are willing to find answers to put right any hiccups in a calm "can do" way. Even when agency staff have found problems, the attitude is... I don't know, "but I know a man/woman who can". Excellent was within reach; we all know we can do better, and all staff are willing to do so!
23 November 2021
My mother was a resident for only a few days before her death. She received excellent care and as a family, we benefited from the kindness, care and compassion of the staff. I would definitely commend and recommend.