Submit a Review for Barchester South Chowdene Care Home
Chowdene Bank, Low Fell, Gateshead, NE9 6JE
View Full Details of Barchester South Chowdene Care HomeLatest Reviews for Barchester South Chowdene Care Home
29 January 2025
My dad has been a resident for almost three years until his recent death, November 2024. They made my dad's time so much more bearable and enjoyable. Wonderful staff. Very caring, helpful and supportive. A smaller home which gave it a more homely feel and everyone there certainly made my dad smile every day. Thank you.
10 September 2024
Our friend seems to be being looked after very well. Regular activities for her to take part in. Well fed and clean! Hair done regularly. I can call in any time and always made welcome.
22 May 2024
I moved from another home to Barchester South Chowdene Care Home approximately five weeks ago, I had a lovely room on the first floor. I was really reluctant about using the lift so when a room became available on the ground floor, the staff went out of their way to move me downstairs. I was totally overwhelmed and shed a few tears, I can now go straight from my room straight along to the dining room, cafe area and also reception. I cannot thank all the staff enough. I am truly privileged to call South Chowdene my home, nothing is a bother, one beautiful, happy family.
13 May 2024
I have been visiting Barchester South Chowdene Care Home for over twelve years and have always felt a warm welcome. Just recently, a lovely friend of mine chose to come here for "end-of-life care", her mother had been in care twelve years ago and was so pleased to get the last room. The love and care she was given was exceptional, we, as visitors, were treated with the same warmth. The staff work together in harmony, always smiling, cheering us up when we felt down, endless offers of refreshments, a hug when needed, laughter and jokes to cheer my friend and us up. Having spent a lot of time during my friend's last weeks, I cannot thank them enough. When she sadly died, we were given more hugs and so much love. Thank you is not enough. I will still be visiting as I have two friends still in their care.
03 May 2024
I have expressed my thoughts on this home to family since my Grandma was admitted in Dec. I’ve put off leaving a review in the hopes that improvements would be made. But when my Mum called the home this week (Grandma is in hospital due to severe dehydration) and she wasn’t even asked how she was I find absolutely shocking. On several occasions, we have spoken about how Grandma is constantly in her wheelchair and that we’d like her to be in a comfy chair when downstairs. This was initially addressed but then quickly back to being left in the wheelchair. She’s had weight loss, meds errors, and on one occasion she slept in her jumper from the day before and knickers. We complained to the agency nurse who told us she’d been half-dressed in case she needed personal care which was utter nonsense. On numerous occasions, one of us has asked for her to go to bed then hours later when another relative visits she’s still downstairs sleeping in her wheelchair. Sadly I would not recommend.
25 March 2024
My dad moved to Barchester South Chowdene Care Home, what can I say the first day Dad moved in the staff were all there to welcome Dad to his new home. The first he was there he joined in with the other residents with the activity while we sorted his room the staff were excellent helping us to move all his things in his room. Dad is like part of the family as that is how feels the staff are always friendly and have time to talk to you. They always support Dad and encourage dad on things to do. As family, we would 100% recommend it to many people.
22 February 2023
My mother is now 100 years old and has lived here for just over one year. The care she receives is wonderful for her physical, medical and mental needs. I especially like the activity programme for the residents, with many culturally diverse celebrations, links with local schools such as a recent visit from a Jewish school choir, crafts and world foods. The home has several areas for visitors to be with their relatives, a cafe area and a new cosy little nook on the upper floor with comfy chairs and refreshments where a family could spend quiet time together and staff can be when monitoring through the night. I receive regular updates about my mother and the programmes that involve relatives. A very welcoming place where there always seems to be a calm atmosphere. Thank you to all the staff.
28 November 2022
My husband has recently moved from his previous care home to South Chowdene Care Home. As a family, we have never felt happier regarding the care my husband receives. My husband is very content and settled. He praises the carers and all the Chowdene team are fantastic, they are all very approachable and are very good at listening. He is in permanent nursing care and all his needs are being met I know he is in a happy caring place. All credit to every member of staff, keep up the good work and thank you so much.
28 October 2022
My mother went into South Chowdene in October 2020 as an assessment bed and due to failing health, she became a permanent resident. Sadly she died in South Chowdene on 25th September 2022. During her 2 years in South Chowdene, she was always treated with respect and kindness by all the team. She could be difficult at times but every team member was always great with her and knew how to meet her needs. My mother particularly bonded with the carers who kept her going and she loved a joke with them. May I take this opportunity to also thank a previous home manager, who was fantastic and very approachable, I was so sorry when she left. My dad also died in South Chowdene in June 2015 so I had no qualms about my mother going there when she had to. The team in South Chowdene are a fantastic team whatever their grade or role and Barchester should be proud of them.
26 October 2022
It was a huge relief to find the home so welcoming and friendly at such a hard time for us. Organised, professional, clean and tidy, warm and, above all, caring - nothing was too much trouble.
08 September 2022
Best care I could hope for my relation.
08 June 2022
I’m more than happy to provide a review. My mother became a resident in March 2022, and even though the nursing home had an outbreak of Covid shortly after this date and it interrupted my mother’s settling in and our overall induction, I can say we were made very welcome and an understanding and immediate care took place of my mother who came immediately from hospital. Everything was first class, and I cannot commend highly enough the welcome and assistance I received from the administrator, who is a huge asset to Barchester South Chowdene Care Home, and also the nursing staff. We continue to build relationships with the care staff and to ensure all of my mother’s needs are met. Being blind and immobile isn’t easy for my mother in building relationships, but work is in progress. I’m very happy to have chosen South Chowdene - it shines!
31 March 2022
From the first moment, my grandmother was in this home, she was met with kindness, understanding and dignity. I always felt like my grandmother was safe and comfortable. In her final days, the staff excelled in all expectations. We, as a family, were informed of what to expect with such delicacy. I cannot thank the staff for all that they did for not just my grandmother, but her family.
31 March 2022
The staff at Chowdene were amazing with my mum throughout her whole time in the home. However, at the end of her life, they excelled! Every member of the staff who cared for her was loving and respectful. They made her last moments as comfortable as possible. Even more so for us - they enabled us to be with her till the very end. We will never forget them for this.
21 March 2022
My mam has been in South Chowdene Care Home for over one year. When she first entered the home she was very frail and had very little energy, over the past year she has gradually put on weight and she looks much healthier due to the care and attention of all the staff at South Chowdene care Home. The home has a very warm and friendly atmosphere and all the staff from top to bottom above and beyond their daily duties. When visiting my mam at the home the staff treat me as one of the Chowdene family. This gives me peace of mind knowing that my mam is getting looked after in a lovely friendly environment.
21 March 2022
The staff are very professional. Mum is well looked after and does lots of activities every day. Kept well informed nothing is a problem. I would recommend this home.
27 January 2021
I feel blessed to have found this amazing care home for my mum. During this difficult time the staff have gone above and beyond all expectations offering first-class care and so much more! My mum has been in captivity since March due to the pandemic. The staff have been so much more than carers, ensuring residents spirits remain high, engaged and above all, loved! Without the usual contact with family, this is essential and carers have constantly proved how well they recognize the needs of the residents on so many levels. My mum often tells me about the activities she has been involved with, displaying her interest and pleasure. Staff are also very reassuring when I have expressed concerns, they are professional but show great empathy. Nothing is too much trouble. My mum's happiness is paramount and knowing she is well cared for means the world. I am so grateful, thank you so much.
11 August 2020
I would highly recommend this care home, my mother went into South Chowdene for end of life care in 2019, she remained for 13 months, getting the best care. Everyone from nurses and carers to housekeeping and kitchen staff are top class! We as family are always made welcome and everyone becomes one big family! I can't recommend this place enough, top class care!
03 August 2020
The reason I chose South Chowdene was not because of the beautiful surroundings, it was the brilliant staff. They have a brilliant team of fantastic people of all job titles who showed fantastic professionalism, compassion, love and genuine care to ensure all residents have as good a quality of life as they could wish for. Over the two years plus, that I visited mam, I have seen excellent care being provided, and I have built up admiration for all staff. I would strongly recommend South Chowdene for any loved ones requiring good quality, safe, care. I work in health and social care myself, and understand why CQC gave South Chowdene an outstanding rating! As I kept telling the staff..." you don't get outstanding for nothing".
23 April 2020
My mum spent two weeks in respite care following a hospital stay and hospitalisation of myself. She was reluctant to give up on her independence but accepted that she needed some support. We (the family) plus mum could not fault anything about the care, professionalism and friendliness of the whole staff at South Chowdene. After mum left, she told me and friends that she would have no hesitation to go back and stay at South Chowdene. Wonderful, caring staff.
Latest Reviews for Barchester South Chowdene Care Home
29 January 2025
My dad has been a resident for almost three years until his recent death, November 2024. They made my dad's time so much more bearable and enjoyable. Wonderful staff. Very caring, helpful and supportive. A smaller home which gave it a more homely feel and everyone there certainly made my dad smile every day. Thank you.
10 September 2024
Our friend seems to be being looked after very well. Regular activities for her to take part in. Well fed and clean! Hair done regularly. I can call in any time and always made welcome.
22 May 2024
I moved from another home to Barchester South Chowdene Care Home approximately five weeks ago, I had a lovely room on the first floor. I was really reluctant about using the lift so when a room became available on the ground floor, the staff went out of their way to move me downstairs. I was totally overwhelmed and shed a few tears, I can now go straight from my room straight along to the dining room, cafe area and also reception. I cannot thank all the staff enough. I am truly privileged to call South Chowdene my home, nothing is a bother, one beautiful, happy family.
13 May 2024
I have been visiting Barchester South Chowdene Care Home for over twelve years and have always felt a warm welcome. Just recently, a lovely friend of mine chose to come here for "end-of-life care", her mother had been in care twelve years ago and was so pleased to get the last room. The love and care she was given was exceptional, we, as visitors, were treated with the same warmth. The staff work together in harmony, always smiling, cheering us up when we felt down, endless offers of refreshments, a hug when needed, laughter and jokes to cheer my friend and us up. Having spent a lot of time during my friend's last weeks, I cannot thank them enough. When she sadly died, we were given more hugs and so much love. Thank you is not enough. I will still be visiting as I have two friends still in their care.
03 May 2024
I have expressed my thoughts on this home to family since my Grandma was admitted in Dec. I’ve put off leaving a review in the hopes that improvements would be made. But when my Mum called the home this week (Grandma is in hospital due to severe dehydration) and she wasn’t even asked how she was I find absolutely shocking. On several occasions, we have spoken about how Grandma is constantly in her wheelchair and that we’d like her to be in a comfy chair when downstairs. This was initially addressed but then quickly back to being left in the wheelchair. She’s had weight loss, meds errors, and on one occasion she slept in her jumper from the day before and knickers. We complained to the agency nurse who told us she’d been half-dressed in case she needed personal care which was utter nonsense. On numerous occasions, one of us has asked for her to go to bed then hours later when another relative visits she’s still downstairs sleeping in her wheelchair. Sadly I would not recommend.
25 March 2024
My dad moved to Barchester South Chowdene Care Home, what can I say the first day Dad moved in the staff were all there to welcome Dad to his new home. The first he was there he joined in with the other residents with the activity while we sorted his room the staff were excellent helping us to move all his things in his room. Dad is like part of the family as that is how feels the staff are always friendly and have time to talk to you. They always support Dad and encourage dad on things to do. As family, we would 100% recommend it to many people.
22 February 2023
My mother is now 100 years old and has lived here for just over one year. The care she receives is wonderful for her physical, medical and mental needs. I especially like the activity programme for the residents, with many culturally diverse celebrations, links with local schools such as a recent visit from a Jewish school choir, crafts and world foods. The home has several areas for visitors to be with their relatives, a cafe area and a new cosy little nook on the upper floor with comfy chairs and refreshments where a family could spend quiet time together and staff can be when monitoring through the night. I receive regular updates about my mother and the programmes that involve relatives. A very welcoming place where there always seems to be a calm atmosphere. Thank you to all the staff.
28 November 2022
My husband has recently moved from his previous care home to South Chowdene Care Home. As a family, we have never felt happier regarding the care my husband receives. My husband is very content and settled. He praises the carers and all the Chowdene team are fantastic, they are all very approachable and are very good at listening. He is in permanent nursing care and all his needs are being met I know he is in a happy caring place. All credit to every member of staff, keep up the good work and thank you so much.
28 October 2022
My mother went into South Chowdene in October 2020 as an assessment bed and due to failing health, she became a permanent resident. Sadly she died in South Chowdene on 25th September 2022. During her 2 years in South Chowdene, she was always treated with respect and kindness by all the team. She could be difficult at times but every team member was always great with her and knew how to meet her needs. My mother particularly bonded with the carers who kept her going and she loved a joke with them. May I take this opportunity to also thank a previous home manager, who was fantastic and very approachable, I was so sorry when she left. My dad also died in South Chowdene in June 2015 so I had no qualms about my mother going there when she had to. The team in South Chowdene are a fantastic team whatever their grade or role and Barchester should be proud of them.
26 October 2022
It was a huge relief to find the home so welcoming and friendly at such a hard time for us. Organised, professional, clean and tidy, warm and, above all, caring - nothing was too much trouble.
08 September 2022
Best care I could hope for my relation.
08 June 2022
I’m more than happy to provide a review. My mother became a resident in March 2022, and even though the nursing home had an outbreak of Covid shortly after this date and it interrupted my mother’s settling in and our overall induction, I can say we were made very welcome and an understanding and immediate care took place of my mother who came immediately from hospital. Everything was first class, and I cannot commend highly enough the welcome and assistance I received from the administrator, who is a huge asset to Barchester South Chowdene Care Home, and also the nursing staff. We continue to build relationships with the care staff and to ensure all of my mother’s needs are met. Being blind and immobile isn’t easy for my mother in building relationships, but work is in progress. I’m very happy to have chosen South Chowdene - it shines!
31 March 2022
From the first moment, my grandmother was in this home, she was met with kindness, understanding and dignity. I always felt like my grandmother was safe and comfortable. In her final days, the staff excelled in all expectations. We, as a family, were informed of what to expect with such delicacy. I cannot thank the staff for all that they did for not just my grandmother, but her family.
31 March 2022
The staff at Chowdene were amazing with my mum throughout her whole time in the home. However, at the end of her life, they excelled! Every member of the staff who cared for her was loving and respectful. They made her last moments as comfortable as possible. Even more so for us - they enabled us to be with her till the very end. We will never forget them for this.
21 March 2022
My mam has been in South Chowdene Care Home for over one year. When she first entered the home she was very frail and had very little energy, over the past year she has gradually put on weight and she looks much healthier due to the care and attention of all the staff at South Chowdene care Home. The home has a very warm and friendly atmosphere and all the staff from top to bottom above and beyond their daily duties. When visiting my mam at the home the staff treat me as one of the Chowdene family. This gives me peace of mind knowing that my mam is getting looked after in a lovely friendly environment.
21 March 2022
The staff are very professional. Mum is well looked after and does lots of activities every day. Kept well informed nothing is a problem. I would recommend this home.
27 January 2021
I feel blessed to have found this amazing care home for my mum. During this difficult time the staff have gone above and beyond all expectations offering first-class care and so much more! My mum has been in captivity since March due to the pandemic. The staff have been so much more than carers, ensuring residents spirits remain high, engaged and above all, loved! Without the usual contact with family, this is essential and carers have constantly proved how well they recognize the needs of the residents on so many levels. My mum often tells me about the activities she has been involved with, displaying her interest and pleasure. Staff are also very reassuring when I have expressed concerns, they are professional but show great empathy. Nothing is too much trouble. My mum's happiness is paramount and knowing she is well cared for means the world. I am so grateful, thank you so much.
11 August 2020
I would highly recommend this care home, my mother went into South Chowdene for end of life care in 2019, she remained for 13 months, getting the best care. Everyone from nurses and carers to housekeeping and kitchen staff are top class! We as family are always made welcome and everyone becomes one big family! I can't recommend this place enough, top class care!
03 August 2020
The reason I chose South Chowdene was not because of the beautiful surroundings, it was the brilliant staff. They have a brilliant team of fantastic people of all job titles who showed fantastic professionalism, compassion, love and genuine care to ensure all residents have as good a quality of life as they could wish for. Over the two years plus, that I visited mam, I have seen excellent care being provided, and I have built up admiration for all staff. I would strongly recommend South Chowdene for any loved ones requiring good quality, safe, care. I work in health and social care myself, and understand why CQC gave South Chowdene an outstanding rating! As I kept telling the staff..." you don't get outstanding for nothing".
23 April 2020
My mum spent two weeks in respite care following a hospital stay and hospitalisation of myself. She was reluctant to give up on her independence but accepted that she needed some support. We (the family) plus mum could not fault anything about the care, professionalism and friendliness of the whole staff at South Chowdene. After mum left, she told me and friends that she would have no hesitation to go back and stay at South Chowdene. Wonderful, caring staff.