Submit a Review for Waverley Lodge Care Home
Bewick Crescent, Lemington, Newcastle upon Tyne, NE15 8AX
View Full Details of Waverley Lodge Care HomeLatest Reviews for Waverley Lodge Care Home
06 March 2025
I could not have chosen a better care home for my sister, staff are excellent, atentative, friendly they give a very high level of care. They always have time for me and my sister who has very high care needs. The member of staff who I speak to about my sister, always makes time for me and answers my questions. All of the staff ae there for me and my sister when she needs them.
10 May 2024
This is the second time in Waverly for my husband. Care received has always been excellent. He is quite happy there. Staff are also very caring.
17 November 2023
Everyone of your staff are caring, polite and very helpful. They are always on hand to fulfil all the patient's needs at all times. The care that is received is always excellent and very professional. I would like to thank everyone for all of their help and long may it continue.
17 November 2023
I cannot believe I have lived here for 18 months now and how quickly I have settled in. I am happy with my own company, but also with the company of others. I join in with what's going on as much as possible, and one of my friends takes me out once a fortnight. We are short of an activities person at present, but the person who is on her own is trying to do her best. The staff are lovely and work hard, but still find time to chat with us. The only thing I miss is having my own bath and shower. I know they make a bath with a door on the side so you can get in easily and close the door, then sit down and fit it; it is small enough to fit in my room.
17 November 2023
My sister-in-law is very happy here.
16 November 2023
Excellent staff. Very professional, excellent care. Management is very professional. Good food.
14 November 2023
My mam is a resident here and has been here for many years. There are some staff who I think could be better but management is great and the senior carer is fantastic, and when she is on and certain cares are on my mind they are put to rest. Since new management have come things have got a lot better I hope this manager is here to stay as there have been a lot of changes since her arrival. I'm very happy with my mam's care here.
08 November 2023
I have always found everyone at the care home to be very polite and always very helpful. If I have any problems they are always there on hand to reassure me. In my opinion, they do a very hard job very well.
08 November 2023
My mam has been a resident for a number of years and at times over those years has not received the best care and management not helpful. There have been a number of managers lately and I am pleased to say the last 2 have been excellent. Also, the care my mam receives from the senior healthcare carer is exemplary and she is an asset to the home. All my mum's needs are met by some carers in particular.
07 November 2023
Happy enough with everything. My dad is well taken care of.
02 August 2023
While Mam was in the home, she received excellent care. The home had a very warm and friendly feeling. The staff were very friendly, caring and supportive to Mam and us. Mam particularly enjoyed the food and thought it was just like "homemade". When we visited, it was always clean and tidy. Mum was always well cared for, and we felt her needs were met as she required more care. We wish to thank everyone at Waverley Lodge for making Mam feel so cared for in her final months.
12 June 2023
Excellent. Everyday toilet roll is needed. I found the staff and food all excellent, nice place to be. The staff are special - employer please note; take care of your staff. All excellent.
11 May 2023
Our mother lived in Waverley Lodge for just over 8 months. There were issues and concerns along the way which were slowly improving after numerous meetings but then things started to decline and after witnessing events with other residents and my mother we decided to move mam to another care home. My mental health and health could not take any more stress. I could go into great detail to explain this review but I cannot for reasons. All I will say is please please think long and hard and research before moving your loved one into this care home. There is some genuine caring staff but there is not enough of them. One positive - the food is good. Our mother had visitors every day for 4-6 hours at times so we saw a lot of the workings of the home and the CQC rated this home as overall requires improvement if you doubt this review. One thing I can reveal is that I found staff sleeping most of the nightshift on my mother's floor while I waited all night for an ambulance for my mother.
17 June 2021
We had to select a care home for dad without being able to visit due to COVID restrictions. From the first phone call and talking to staff in the doorway, I got a really positive vibe that he would be well looked after. Every member of staff who interacted with dad did so in a kind, caring and professional way. I had the utmost confidence on leaving that he would be well cared for until I saw him again the following day. Maintaining his dignity was very important to the staff. The home is bright and airy with lovely grounds and although dad didn’t eat much the food looked lovely. The care also extended to concern for my mother, bringing refreshments for us when we visited. I would recommend Waverley Lodge to anyone looking for a final place for loved ones.
21 May 2021
I think this home is run very professionally, very caring, polite and friendly. Doing the world of good for my wife and in a good area, easy to get to. So god bless all the staff and patients. Stay safe.
07 May 2021
I find the staff very helpful. I enjoy living in the home and I enjoy the food.
05 February 2020
Couldn’t have asked for better care during my mother’s time in a Waverley Lodge. Staff were really friendly from our first visit, nursing staff and named care were excellent.
16 January 2019
I want to offer particular commendation to the staff who cared for my 93 year old mother, who had advanced dementia and extreme frailty, in the weeks leading up to her death. The staff treated my mother with respect, tenderness and love. They showed the family compassion and great thoughtfulness. Staff went out of their way to make my mother's dying days a quality, dignified and at times moving and profound experience for us all. Throughout, the nursing care was honest, professional and extremely well done.
19 October 2018
The staff are very helpful and do their best to help the clients. They do the best they can.
27 August 2018
All the staff are exceptionally friendly and very efficient. My husband had the very best of care up until his death in June. The food at Waverley was always up to a very high standard and nothing was ever too much trouble.
Latest Reviews for Waverley Lodge Care Home
06 March 2025
I could not have chosen a better care home for my sister, staff are excellent, atentative, friendly they give a very high level of care. They always have time for me and my sister who has very high care needs. The member of staff who I speak to about my sister, always makes time for me and answers my questions. All of the staff ae there for me and my sister when she needs them.
10 May 2024
This is the second time in Waverly for my husband. Care received has always been excellent. He is quite happy there. Staff are also very caring.
17 November 2023
Everyone of your staff are caring, polite and very helpful. They are always on hand to fulfil all the patient's needs at all times. The care that is received is always excellent and very professional. I would like to thank everyone for all of their help and long may it continue.
17 November 2023
I cannot believe I have lived here for 18 months now and how quickly I have settled in. I am happy with my own company, but also with the company of others. I join in with what's going on as much as possible, and one of my friends takes me out once a fortnight. We are short of an activities person at present, but the person who is on her own is trying to do her best. The staff are lovely and work hard, but still find time to chat with us. The only thing I miss is having my own bath and shower. I know they make a bath with a door on the side so you can get in easily and close the door, then sit down and fit it; it is small enough to fit in my room.
17 November 2023
My sister-in-law is very happy here.
16 November 2023
Excellent staff. Very professional, excellent care. Management is very professional. Good food.
14 November 2023
My mam is a resident here and has been here for many years. There are some staff who I think could be better but management is great and the senior carer is fantastic, and when she is on and certain cares are on my mind they are put to rest. Since new management have come things have got a lot better I hope this manager is here to stay as there have been a lot of changes since her arrival. I'm very happy with my mam's care here.
08 November 2023
I have always found everyone at the care home to be very polite and always very helpful. If I have any problems they are always there on hand to reassure me. In my opinion, they do a very hard job very well.
08 November 2023
My mam has been a resident for a number of years and at times over those years has not received the best care and management not helpful. There have been a number of managers lately and I am pleased to say the last 2 have been excellent. Also, the care my mam receives from the senior healthcare carer is exemplary and she is an asset to the home. All my mum's needs are met by some carers in particular.
07 November 2023
Happy enough with everything. My dad is well taken care of.
02 August 2023
While Mam was in the home, she received excellent care. The home had a very warm and friendly feeling. The staff were very friendly, caring and supportive to Mam and us. Mam particularly enjoyed the food and thought it was just like "homemade". When we visited, it was always clean and tidy. Mum was always well cared for, and we felt her needs were met as she required more care. We wish to thank everyone at Waverley Lodge for making Mam feel so cared for in her final months.
12 June 2023
Excellent. Everyday toilet roll is needed. I found the staff and food all excellent, nice place to be. The staff are special - employer please note; take care of your staff. All excellent.
11 May 2023
Our mother lived in Waverley Lodge for just over 8 months. There were issues and concerns along the way which were slowly improving after numerous meetings but then things started to decline and after witnessing events with other residents and my mother we decided to move mam to another care home. My mental health and health could not take any more stress. I could go into great detail to explain this review but I cannot for reasons. All I will say is please please think long and hard and research before moving your loved one into this care home. There is some genuine caring staff but there is not enough of them. One positive - the food is good. Our mother had visitors every day for 4-6 hours at times so we saw a lot of the workings of the home and the CQC rated this home as overall requires improvement if you doubt this review. One thing I can reveal is that I found staff sleeping most of the nightshift on my mother's floor while I waited all night for an ambulance for my mother.
17 June 2021
We had to select a care home for dad without being able to visit due to COVID restrictions. From the first phone call and talking to staff in the doorway, I got a really positive vibe that he would be well looked after. Every member of staff who interacted with dad did so in a kind, caring and professional way. I had the utmost confidence on leaving that he would be well cared for until I saw him again the following day. Maintaining his dignity was very important to the staff. The home is bright and airy with lovely grounds and although dad didn’t eat much the food looked lovely. The care also extended to concern for my mother, bringing refreshments for us when we visited. I would recommend Waverley Lodge to anyone looking for a final place for loved ones.
21 May 2021
I think this home is run very professionally, very caring, polite and friendly. Doing the world of good for my wife and in a good area, easy to get to. So god bless all the staff and patients. Stay safe.
07 May 2021
I find the staff very helpful. I enjoy living in the home and I enjoy the food.
05 February 2020
Couldn’t have asked for better care during my mother’s time in a Waverley Lodge. Staff were really friendly from our first visit, nursing staff and named care were excellent.
16 January 2019
I want to offer particular commendation to the staff who cared for my 93 year old mother, who had advanced dementia and extreme frailty, in the weeks leading up to her death. The staff treated my mother with respect, tenderness and love. They showed the family compassion and great thoughtfulness. Staff went out of their way to make my mother's dying days a quality, dignified and at times moving and profound experience for us all. Throughout, the nursing care was honest, professional and extremely well done.
19 October 2018
The staff are very helpful and do their best to help the clients. They do the best they can.
27 August 2018
All the staff are exceptionally friendly and very efficient. My husband had the very best of care up until his death in June. The food at Waverley was always up to a very high standard and nothing was ever too much trouble.