Submit a Review for Redesdale Court Care Home
Rake Lane, North Shields, NE29 9QS
View Full Details of Redesdale Court Care HomeLatest Reviews for Redesdale Court Care Home
25 March 2025
1. They refused to follow advice by the District Nurses regarding repositioning, which resulted in a bed sore that contributed to our mothers death. They do not do individual care. She had a bed sore the size of a grapefruit. It was so deep it was penetrating her coccyx. The coroner said it contributed to her death. 2. They did not check before offering food, medications etc. with potential choking risks. 3. Our mother fell numerous times, twice in one day. 4. They never washed her hands after her visiting the loo. 5. They delayed writing up notes eg. when she was fed or changed, making the notes unreliable. 6. They said they applied for nursing funding, but had not. If they hadn't said they had, we would have. NO nursing care = no help for mum, for 10 weeks! Same with an air flow mattress, said it was ordered but not. 7. The care home promised daily activities, but offered nothing. 8. The home and the company have no compassion and are uninterested in anything but money.
03 February 2025
I could not have wished for a better care home for my Mum when it became impossible for her to continue living independently. The staff are lovely and do their utmost to make the residents feel happy and 'at home'. The residents are encouraged to participate in the wide variety of activities offered. I am happy knowing my Mum is safe and well cared for.
22 January 2025
Mum is happy here and settled, it is her home. Mum feels safe and well cared for, We the family can see that Mum is very well cared for, a massive thank you to two members of staff in particular and the entire team for doing such a wonderful job. Awesome home! Kind regards.
21 August 2024
The staff tend to my mother's needs very well. The room is kept very clean and the linen is changed regularly. However, sometimes I do find dropped medication on the floor which is worrying. She does appreciate the entertainment which makes her day.
14 August 2024
Great staff, caring and warm. Lovely clean environment with modern furnishings. Well-managed, supportive team with families.
09 May 2024
Excellent carers, a friendly atmosphere. Well cared for. Nothing is too much trouble. The admin is brilliant, she is always helpful. The manager is always approachable and they are both friendly.
20 March 2024
Redesdale Court was Mam's home for 3 and a half years and my family and I will forever be grateful for this wonderful care she received. Her end-of-life care was compassionate and truly caring. The whole team are amazing people. We could not have picked a better place for our mam to call home.
12 March 2024
Redesdale Court was my beloved mothers's home from August 2020 until February 2024, and my family and I never had reason to doubt our choice of home for her. The standard of care was exemplary from day one. They are a true team of carers - management, carers, catering, housekeeping, everyone, they are all kind, caring and empathetic people. They were always open and honest with us, and we would recommend Redesdale Court without hesitation.
25 January 2024
The staff are friendly and welcoming, does feel like I am visiting Mam in her own home. Her room is lovely and clean. Mam has settled very well. They always make sure that Mam is well cared for. If allowed I would like to say the two staff members in particular made you feel so welcome when visiting. Very pleased we put Mam in this care home. They listen if you have any little queries.
02 November 2023
Staff so friendly and helpful. Nanna seems to be comfortable and well looked after.
23 October 2023
My sister is very happy and well looked after. I am very happy with her care.
20 September 2023
My mother-in-law came into Redesdale Court after a short stay in hospital after several falls at home. After a short period of unsettled behaviour, she has changed completely and after lots of care and attention from all the staff, she has settled in really well. She enjoys all the meals and is just starting to mix. The encouragement from staff is amazing.
20 September 2023
I was delighted to get my mum into Redesdale Court for supportive care. Unfortunately Mum died after only 8 weeks. I cannot praise the home enough for their care and support during that time. All of the staff were extremely kind and caring. The home itself was tastefully decorated, very pleasant and kept spotlessly clean.
25 April 2023
Redesdale Court staff are generally very good although the turnover and need for agency staff sometimes compromise this (eg. no activity coordinator for months). Although when you visit sometimes there are big groups of staff smoking outside and limited staff on the section. Food always looks good and the facilities tidy and well tended to. My mam was always clean and well-presented and was treated with respect. Management on the other hand seem to struggle with roughly 50% of relative meetings cancelled over the last year and communication with families spasmodic. COVID communications were awful with families turning up for visits and being turned away as COVID communications were generally tardy. Another example of this was I brought up an issue of clothes tags falling off resulting in clothes going missing, I bought this up 3 or 4 times but to no avail and with no response. I feel this care home is good but in my opinion not outstanding as the rating would suggest.
19 October 2022
Redesdale Court Care Home have been outstanding with the care. My grandad has been here for over a year now, and me and we as a family have seen a massive improvement in him over this time. The staff from management to the carers are just amazing. The home is so good and caring my granny has just moved in as well. wouldn't recommend anywhere else.
14 June 2022
The staff are very friendly and helpful, looking after everyone's welfare, etc, nice place to visit.
17 March 2022
The staff, from day one, have been very warm and welcoming. I and my family were made to feel at ease. All handled very professionally for a very difficult situation. I don't think my dad could bein in a better place. Dad is always immaculate.
25 November 2021
A new family for mam, very welcoming, open, and honest. Under circumstances dealt with covid very well. Staff make the family very welcome and keep mam fit, healthy and most of all safe. Thank you.
25 November 2021
Very happy with the care given. the staff are very kind and helpful. Feel my loved one is very happy and settled here.
08 September 2021
All the staff have been great. No matter who we speak to they are always helpful.
Latest Reviews for Redesdale Court Care Home
25 March 2025
1. They refused to follow advice by the District Nurses regarding repositioning, which resulted in a bed sore that contributed to our mothers death. They do not do individual care. She had a bed sore the size of a grapefruit. It was so deep it was penetrating her coccyx. The coroner said it contributed to her death. 2. They did not check before offering food, medications etc. with potential choking risks. 3. Our mother fell numerous times, twice in one day. 4. They never washed her hands after her visiting the loo. 5. They delayed writing up notes eg. when she was fed or changed, making the notes unreliable. 6. They said they applied for nursing funding, but had not. If they hadn't said they had, we would have. NO nursing care = no help for mum, for 10 weeks! Same with an air flow mattress, said it was ordered but not. 7. The care home promised daily activities, but offered nothing. 8. The home and the company have no compassion and are uninterested in anything but money.
03 February 2025
I could not have wished for a better care home for my Mum when it became impossible for her to continue living independently. The staff are lovely and do their utmost to make the residents feel happy and 'at home'. The residents are encouraged to participate in the wide variety of activities offered. I am happy knowing my Mum is safe and well cared for.
22 January 2025
Mum is happy here and settled, it is her home. Mum feels safe and well cared for, We the family can see that Mum is very well cared for, a massive thank you to two members of staff in particular and the entire team for doing such a wonderful job. Awesome home! Kind regards.
21 August 2024
The staff tend to my mother's needs very well. The room is kept very clean and the linen is changed regularly. However, sometimes I do find dropped medication on the floor which is worrying. She does appreciate the entertainment which makes her day.
14 August 2024
Great staff, caring and warm. Lovely clean environment with modern furnishings. Well-managed, supportive team with families.
09 May 2024
Excellent carers, a friendly atmosphere. Well cared for. Nothing is too much trouble. The admin is brilliant, she is always helpful. The manager is always approachable and they are both friendly.
20 March 2024
Redesdale Court was Mam's home for 3 and a half years and my family and I will forever be grateful for this wonderful care she received. Her end-of-life care was compassionate and truly caring. The whole team are amazing people. We could not have picked a better place for our mam to call home.
12 March 2024
Redesdale Court was my beloved mothers's home from August 2020 until February 2024, and my family and I never had reason to doubt our choice of home for her. The standard of care was exemplary from day one. They are a true team of carers - management, carers, catering, housekeeping, everyone, they are all kind, caring and empathetic people. They were always open and honest with us, and we would recommend Redesdale Court without hesitation.
25 January 2024
The staff are friendly and welcoming, does feel like I am visiting Mam in her own home. Her room is lovely and clean. Mam has settled very well. They always make sure that Mam is well cared for. If allowed I would like to say the two staff members in particular made you feel so welcome when visiting. Very pleased we put Mam in this care home. They listen if you have any little queries.
02 November 2023
Staff so friendly and helpful. Nanna seems to be comfortable and well looked after.
23 October 2023
My sister is very happy and well looked after. I am very happy with her care.
20 September 2023
My mother-in-law came into Redesdale Court after a short stay in hospital after several falls at home. After a short period of unsettled behaviour, she has changed completely and after lots of care and attention from all the staff, she has settled in really well. She enjoys all the meals and is just starting to mix. The encouragement from staff is amazing.
20 September 2023
I was delighted to get my mum into Redesdale Court for supportive care. Unfortunately Mum died after only 8 weeks. I cannot praise the home enough for their care and support during that time. All of the staff were extremely kind and caring. The home itself was tastefully decorated, very pleasant and kept spotlessly clean.
25 April 2023
Redesdale Court staff are generally very good although the turnover and need for agency staff sometimes compromise this (eg. no activity coordinator for months). Although when you visit sometimes there are big groups of staff smoking outside and limited staff on the section. Food always looks good and the facilities tidy and well tended to. My mam was always clean and well-presented and was treated with respect. Management on the other hand seem to struggle with roughly 50% of relative meetings cancelled over the last year and communication with families spasmodic. COVID communications were awful with families turning up for visits and being turned away as COVID communications were generally tardy. Another example of this was I brought up an issue of clothes tags falling off resulting in clothes going missing, I bought this up 3 or 4 times but to no avail and with no response. I feel this care home is good but in my opinion not outstanding as the rating would suggest.
19 October 2022
Redesdale Court Care Home have been outstanding with the care. My grandad has been here for over a year now, and me and we as a family have seen a massive improvement in him over this time. The staff from management to the carers are just amazing. The home is so good and caring my granny has just moved in as well. wouldn't recommend anywhere else.
14 June 2022
The staff are very friendly and helpful, looking after everyone's welfare, etc, nice place to visit.
17 March 2022
The staff, from day one, have been very warm and welcoming. I and my family were made to feel at ease. All handled very professionally for a very difficult situation. I don't think my dad could bein in a better place. Dad is always immaculate.
25 November 2021
A new family for mam, very welcoming, open, and honest. Under circumstances dealt with covid very well. Staff make the family very welcome and keep mam fit, healthy and most of all safe. Thank you.
25 November 2021
Very happy with the care given. the staff are very kind and helpful. Feel my loved one is very happy and settled here.
08 September 2021
All the staff have been great. No matter who we speak to they are always helpful.