Submit a Review for Croft Dene
Threap Gardens, Off Simonside Avenue, Wallsend, NE28 7HT
View Full Details of Croft DeneLatest Reviews for Croft Dene
31 January 2025
Croft Dene provide good all round care for my mam. The staff are kind and helpful.
31 January 2025
My brother has been in Croft Dene for over a year. We are impressed with the care he receives. The staff are very helpful and caring. I live 300 miles away and contact each day by telephone, the staff are very helpful when I call. The rooms are clean. The food is very good.
31 January 2025
This care home is exceptional in giving the care for my mother in law. She is well looked after and the team is friendly and helpful from the manager, the deputy manager and all. The place in general is always clean and of high standard. My husband and I are very happy with the service that they provide to my mother in law.
31 January 2025
Every member of staff and management are so kind and carrying always their and very helpful with any enquiries we have. If there is anything my father wants or needs, they will not hesitate to resolve it very quickly and it's no bother to them. The respect they show residents and families is second to none. My dad has complex needs. When he's not well, usually ending up in hospital on occasions not breathing, but made it back to us, the staff sat with him nearly 2 hours waiting for an ambulance, trying to keep him awake. They were so good when he's unwell, they check him all the time. All staff check on him even if they're just passing. There is lots going on in the home, activities, bingo, flower arranging to name just a couple. They're encouraged to join in but if they don't want to that's not a problem. I wouldn't hesitate but to recommend Croft Dene, they're the best. One big happy family, love it. My dad is so so happy at Croft Dene but had to fight social services to let him stay.
29 January 2025
Amazing experience. My nana is there and has had absolutely no problems her entire time there and most definitely the best care home she's been in without a doubt. Every time I go and see her, she's smiling and laughing and just always looks happy to be there.
29 January 2025
My mam went to Croft Dene in May 2024 after a safeguarding issue with her previous home which had led to a long hospital stay. I can honestly say that Croft Dene have been absolutely fantastic. From the care they provide to my mam, to the communication and kindness they show us as her family. They have plenty of activities for the residents and they go the extra mile with everything, including parties at Halloween, Christmas and making a fuss on her recent birthday. I would like to give exceptional mention to one staff member in particular, who has been one of my main point of contact. Together we created my mam's care plan and it was done with so much attention to detail and catered to meet all of her needs. The new manager has also worked so hard in creating such a wonderful atmosphere and environment for residents and their families. The circumstances around her going to Croft Dene were so upsetting but the home is incredible and I couldn't wish for her to be in better care.
29 January 2025
The care staff at Croft Dene are fantastic, they are all very friendly, polite and very helpful. The living and communal areas are all kept clean to the highest of standards. The food is of an excellent standard and the portions are more than adequate. My dad has been made very welcome to the Croft Dene family and is really happy.
29 January 2025
My mam moved into Croft Dene in July 2022 and received excellent care until she passed away in December 2024. The staff have got to know us all as a family and supported my dad, who visited mam every day. They also looked after his well being and made him so welcome. We are so thankful for the compassion shown to both of my parents. We as a family shared many happy moments in Croft Dene; music and singing, cakes for birthdays, Valentines meals and Sunday lunches for mam and dad, afternoon tea for Mothers Day etc.
24 December 2024
I feel reassured when I'm not with my mum that the staff not only look after mum's physical needs but also support her emotionally, especially after the death of my dad 2 months ago. Manager, senior care staff involve me in mum's care and are very approachable. I could not cope without their support. I love how affectionate they are with mum as she misses that from her husband.
27 September 2024
Good all round care for my Mom.
16 September 2024
My brother-in-law is 94 and is well cared for in Croft Dene. We find the staff always go the extra mile to be helpful because we live 300 miles away - we are so grateful for the help the staff give. We telephone each day and the staff are happy to speak to me and give me a daily update.
25 July 2024
As my wife has Alzheimer's after tending to her for 5 years I had to let her go into care. I was worried about this but I am so pleased she went into Croft Dene. As the staff and management are all so brilliant she is well looked after and meals are so good this has given me peace of mind well done.
26 January 2024
Our mam was a resident at Croft Dene for two and a half years before her recent passing. During her stay there, she was very happy, very comfortable and settled. The staff are so friendly and approachable and they go above and beyond at all times. Her care was always fantastic till the very end and they were so compassionate and treated her with dignity - she was in very safe hands for which we were so very grateful. Croft Dene is a lovely care home which we would highly recommend.
16 January 2024
I can’t thank all of the staff at Croft Dene Care Home for the outstanding care which was provided to my nana. She moved to Croft Dene in 2023 and she was so well cared for and you could see how happy she was there. Every member of the team is always so welcoming and warm. Thank you all for the care you provided to my nana during her last year!
03 October 2023
Staff very caring and approachable. Coffee morning on Thursday last went really well and everyone seemed to enjoy - our family certainly did! Thank you to everyone caring for our sister - keep up the good work!
12 June 2023
Overall I and my family have been very pleased with our experience with Croft Dene. The staff have been excellent in their kindness of care. However, the communication with the main office regarding invoicing and financial awareness/communication has a lot to be desired. Communication and customer awareness. Croft Dene's office management and staff could not be more helpful and proactive.
23 March 2023
From the senior management down, there us a culture of care, sympathy and dignity displayed towards residents. My father was a resident for several months before he passed away (18/02/02023) and it was apparent that he was held in the highest esteem by all staff. Will not hesitate to recommend Croft Dene Care Home to any person looking for a home for their loved one.
06 March 2023
Had an excellent Valentine's meal organised by the care home. We all had a brilliant time and didn't have to lift a finger. Staff are always very helpful and caring.
24 February 2023
Am very pleased to do this review, as a lot of care homes get bad press. I have found Croft Dene to be very supportive and very friendly toward my mam, who sometimes can be a handful. When my mam fell ill last month, they got her the help she needed from her GP and even called the paramedics to check her over. The one staff has looked after my mam since. Plus, they keep the family up to date on Mam's progress. We couldn't ask any more of the staff and would like to take this opportunity to say - thank you!
24 February 2023
Staff are extremely friendly and helpful not only towards my mother but also towards me (her daughter). Mum seems to be getting more used to things day by day. Thank you for caring for my mother.
Latest Reviews for Croft Dene
31 January 2025
Croft Dene provide good all round care for my mam. The staff are kind and helpful.
31 January 2025
My brother has been in Croft Dene for over a year. We are impressed with the care he receives. The staff are very helpful and caring. I live 300 miles away and contact each day by telephone, the staff are very helpful when I call. The rooms are clean. The food is very good.
31 January 2025
This care home is exceptional in giving the care for my mother in law. She is well looked after and the team is friendly and helpful from the manager, the deputy manager and all. The place in general is always clean and of high standard. My husband and I are very happy with the service that they provide to my mother in law.
31 January 2025
Every member of staff and management are so kind and carrying always their and very helpful with any enquiries we have. If there is anything my father wants or needs, they will not hesitate to resolve it very quickly and it's no bother to them. The respect they show residents and families is second to none. My dad has complex needs. When he's not well, usually ending up in hospital on occasions not breathing, but made it back to us, the staff sat with him nearly 2 hours waiting for an ambulance, trying to keep him awake. They were so good when he's unwell, they check him all the time. All staff check on him even if they're just passing. There is lots going on in the home, activities, bingo, flower arranging to name just a couple. They're encouraged to join in but if they don't want to that's not a problem. I wouldn't hesitate but to recommend Croft Dene, they're the best. One big happy family, love it. My dad is so so happy at Croft Dene but had to fight social services to let him stay.
29 January 2025
Amazing experience. My nana is there and has had absolutely no problems her entire time there and most definitely the best care home she's been in without a doubt. Every time I go and see her, she's smiling and laughing and just always looks happy to be there.
29 January 2025
My mam went to Croft Dene in May 2024 after a safeguarding issue with her previous home which had led to a long hospital stay. I can honestly say that Croft Dene have been absolutely fantastic. From the care they provide to my mam, to the communication and kindness they show us as her family. They have plenty of activities for the residents and they go the extra mile with everything, including parties at Halloween, Christmas and making a fuss on her recent birthday. I would like to give exceptional mention to one staff member in particular, who has been one of my main point of contact. Together we created my mam's care plan and it was done with so much attention to detail and catered to meet all of her needs. The new manager has also worked so hard in creating such a wonderful atmosphere and environment for residents and their families. The circumstances around her going to Croft Dene were so upsetting but the home is incredible and I couldn't wish for her to be in better care.
29 January 2025
The care staff at Croft Dene are fantastic, they are all very friendly, polite and very helpful. The living and communal areas are all kept clean to the highest of standards. The food is of an excellent standard and the portions are more than adequate. My dad has been made very welcome to the Croft Dene family and is really happy.
29 January 2025
My mam moved into Croft Dene in July 2022 and received excellent care until she passed away in December 2024. The staff have got to know us all as a family and supported my dad, who visited mam every day. They also looked after his well being and made him so welcome. We are so thankful for the compassion shown to both of my parents. We as a family shared many happy moments in Croft Dene; music and singing, cakes for birthdays, Valentines meals and Sunday lunches for mam and dad, afternoon tea for Mothers Day etc.
24 December 2024
I feel reassured when I'm not with my mum that the staff not only look after mum's physical needs but also support her emotionally, especially after the death of my dad 2 months ago. Manager, senior care staff involve me in mum's care and are very approachable. I could not cope without their support. I love how affectionate they are with mum as she misses that from her husband.
27 September 2024
Good all round care for my Mom.
16 September 2024
My brother-in-law is 94 and is well cared for in Croft Dene. We find the staff always go the extra mile to be helpful because we live 300 miles away - we are so grateful for the help the staff give. We telephone each day and the staff are happy to speak to me and give me a daily update.
25 July 2024
As my wife has Alzheimer's after tending to her for 5 years I had to let her go into care. I was worried about this but I am so pleased she went into Croft Dene. As the staff and management are all so brilliant she is well looked after and meals are so good this has given me peace of mind well done.
26 January 2024
Our mam was a resident at Croft Dene for two and a half years before her recent passing. During her stay there, she was very happy, very comfortable and settled. The staff are so friendly and approachable and they go above and beyond at all times. Her care was always fantastic till the very end and they were so compassionate and treated her with dignity - she was in very safe hands for which we were so very grateful. Croft Dene is a lovely care home which we would highly recommend.
16 January 2024
I can’t thank all of the staff at Croft Dene Care Home for the outstanding care which was provided to my nana. She moved to Croft Dene in 2023 and she was so well cared for and you could see how happy she was there. Every member of the team is always so welcoming and warm. Thank you all for the care you provided to my nana during her last year!
03 October 2023
Staff very caring and approachable. Coffee morning on Thursday last went really well and everyone seemed to enjoy - our family certainly did! Thank you to everyone caring for our sister - keep up the good work!
12 June 2023
Overall I and my family have been very pleased with our experience with Croft Dene. The staff have been excellent in their kindness of care. However, the communication with the main office regarding invoicing and financial awareness/communication has a lot to be desired. Communication and customer awareness. Croft Dene's office management and staff could not be more helpful and proactive.
23 March 2023
From the senior management down, there us a culture of care, sympathy and dignity displayed towards residents. My father was a resident for several months before he passed away (18/02/02023) and it was apparent that he was held in the highest esteem by all staff. Will not hesitate to recommend Croft Dene Care Home to any person looking for a home for their loved one.
06 March 2023
Had an excellent Valentine's meal organised by the care home. We all had a brilliant time and didn't have to lift a finger. Staff are always very helpful and caring.
24 February 2023
Am very pleased to do this review, as a lot of care homes get bad press. I have found Croft Dene to be very supportive and very friendly toward my mam, who sometimes can be a handful. When my mam fell ill last month, they got her the help she needed from her GP and even called the paramedics to check her over. The one staff has looked after my mam since. Plus, they keep the family up to date on Mam's progress. We couldn't ask any more of the staff and would like to take this opportunity to say - thank you!
24 February 2023
Staff are extremely friendly and helpful not only towards my mother but also towards me (her daughter). Mum seems to be getting more used to things day by day. Thank you for caring for my mother.