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232 Victoria Road East, Hebburn, NE31 1YQ
View Full Details of Hebburn ManorLatest Reviews for Hebburn Manor
24 October 2024
Management and staff are excellent, friendly and approachable. On a busy road but a large car park attached so visiting isn't a problem for me. Home is clean and tidy.
24 October 2024
The staff at Hebburn Manor are wonderful! They go above and beyond every time for my mam and me, for example: one member of staff helped me out to the car when it was pouring with rain, another member of staff always buys a paper for my mother every day on their way to work. All the staff are exceptional, this includes the carers, the entertainment staff, the cleaners and the management. If required they all work together to get my mother ready for trips out and doctor's appointments. I have watched the carers and the management staff with other residents and they all get afforded dignity, respect and love.
24 October 2024
My mum was very reluctant to go into a care home but after thinking long and hard about the alternative of being at home alone for most of the day and overnight she realises this is the best place for her, and she has settled really well. The staff are all very helpful and easy to talk to and look after my mum really well. The meals are really nice too with lots of variety and well cooked. The activities staff are really lovely and welcoming and organise activities for all the residents who would like to join in. Overall I am very pleased with Hebburn Manor and I'm pleased my mother has settled in there well.
05 September 2024
Very friendly, very clean, staff are lovely.
20 June 2024
Staff friendly and approachable. Always a member of staff nearby to answer any queries. Activities aren't set in stone and the residents are asked what they would like to do. Always plenty to eat and drink and meal times are clearly marked.
05 June 2024
The. Are home look, after our parents very well and understand there needs which is very hard and always changing. The only thing they could do with is a new carpet in the fathers bedroom. Staff are kind and considerate and friendly.
09 May 2024
Care is excellent. Friend well looked after. Staff very informative. Staff keep me updated if anything occurs via telephone.
09 May 2024
Care is excellent. Staff very friendly and give good information. Building clean and tidy.
09 May 2024
Staff try very hard to meet needs. Very compassionate when Dad died.
09 May 2024
I always had a good experience visiting my friend. Very friendly staff. Always helpful.
09 May 2024
Following two months in the hospital, my father-in-law was transferred to Hebburn Manor, where he settled in surprisingly well and appears content. As a family, we feel there has been an overall improvement in his condition. The staff are friendly, caring and helpful. Any concerns are answered swiftly and they are proactive if there are any issues with his health. Overall, we are pleased with his care at Hebburn Manor.
30 April 2024
As a family, we are more than satisfied with the care and support that our mother and father have had over a 9-year period and would highly recommend to others. The staff treat my mother with great respect and also the same for my father who was also a resident in the home before his passing. Highly recommended home.
30 April 2024
I have been extremely happy with the care in this home, a quiet, peaceful place, very friendly staff. My sister has been there for over a year and she seems very happy with the placement. I would recommend this home to anyone.
30 April 2024
This is a lovely care home that take into account the needs of the residents - it’s very clean and staff are thoughtful and caring. Any issues are dealt with immediately by the Manager. My mam enjoys all the activities that are planned throughout the week - particularly if they have guests to entertain them.
16 November 2023
The home and staff are professional and caring, my wife's condition, she suffered a massive stroke, 2 brain bleeds, seizures, significant brain function impairment and right side paralysis. Since her transfer from the hospital, the staff have been kind and caring.
25 October 2023
Our mother is a resident. We are pleased to see her settle into the home. It was a difficult decision for us as a family to move our mother to a care home. Months later it's nice to see that she has been well cared for. The staff have been caring and considerate to her needs. It has been very reassuring for us that she is content.
21 August 2023
Mam has much improved, she appears to be eating and drinking well. She is much more engaging and she has good eye contact. She is now able to have a quality conversation with her family who are thrilled with her improvement. The home is very accommodating to relatives and friends who visit and we are so thankful she was placed in Hebburn Manor. We can’t thank the manager and the team enough.
27 July 2023
My brother is well looked after and cared for. The staff look after him and are very helpful and understanding. I am always kept informed with any news regarding my brother. The staff are always available if I have any questions.
10 July 2023
Happy with all over care, would like carpet changed if possible, would like toilet checked bit more. Happy for my mam to be in this care home. Care staff very friendly and helpful. Find agency staff not as much don’t believe they have same duty of care.
10 July 2023
Since my mam has been in since December the amount of accidents and stuff going missing is ridiculous. Not kept informed and when try to complain it all gets twisted. Will be issuing receipts for everything missing. Since my mam's been here she deteriorated loads and her general hygiene has gone down. There’s loads I can say but would run out of room. There’s no activities or anything which if you got dementia should have lots to keep them active. She is on a nursing ward when she shouldn’t be.
Latest Reviews for Hebburn Manor
24 October 2024
Management and staff are excellent, friendly and approachable. On a busy road but a large car park attached so visiting isn't a problem for me. Home is clean and tidy.
24 October 2024
The staff at Hebburn Manor are wonderful! They go above and beyond every time for my mam and me, for example: one member of staff helped me out to the car when it was pouring with rain, another member of staff always buys a paper for my mother every day on their way to work. All the staff are exceptional, this includes the carers, the entertainment staff, the cleaners and the management. If required they all work together to get my mother ready for trips out and doctor's appointments. I have watched the carers and the management staff with other residents and they all get afforded dignity, respect and love.
24 October 2024
My mum was very reluctant to go into a care home but after thinking long and hard about the alternative of being at home alone for most of the day and overnight she realises this is the best place for her, and she has settled really well. The staff are all very helpful and easy to talk to and look after my mum really well. The meals are really nice too with lots of variety and well cooked. The activities staff are really lovely and welcoming and organise activities for all the residents who would like to join in. Overall I am very pleased with Hebburn Manor and I'm pleased my mother has settled in there well.
05 September 2024
Very friendly, very clean, staff are lovely.
20 June 2024
Staff friendly and approachable. Always a member of staff nearby to answer any queries. Activities aren't set in stone and the residents are asked what they would like to do. Always plenty to eat and drink and meal times are clearly marked.
05 June 2024
The. Are home look, after our parents very well and understand there needs which is very hard and always changing. The only thing they could do with is a new carpet in the fathers bedroom. Staff are kind and considerate and friendly.
09 May 2024
Care is excellent. Friend well looked after. Staff very informative. Staff keep me updated if anything occurs via telephone.
09 May 2024
Care is excellent. Staff very friendly and give good information. Building clean and tidy.
09 May 2024
Staff try very hard to meet needs. Very compassionate when Dad died.
09 May 2024
I always had a good experience visiting my friend. Very friendly staff. Always helpful.
09 May 2024
Following two months in the hospital, my father-in-law was transferred to Hebburn Manor, where he settled in surprisingly well and appears content. As a family, we feel there has been an overall improvement in his condition. The staff are friendly, caring and helpful. Any concerns are answered swiftly and they are proactive if there are any issues with his health. Overall, we are pleased with his care at Hebburn Manor.
30 April 2024
As a family, we are more than satisfied with the care and support that our mother and father have had over a 9-year period and would highly recommend to others. The staff treat my mother with great respect and also the same for my father who was also a resident in the home before his passing. Highly recommended home.
30 April 2024
I have been extremely happy with the care in this home, a quiet, peaceful place, very friendly staff. My sister has been there for over a year and she seems very happy with the placement. I would recommend this home to anyone.
30 April 2024
This is a lovely care home that take into account the needs of the residents - it’s very clean and staff are thoughtful and caring. Any issues are dealt with immediately by the Manager. My mam enjoys all the activities that are planned throughout the week - particularly if they have guests to entertain them.
16 November 2023
The home and staff are professional and caring, my wife's condition, she suffered a massive stroke, 2 brain bleeds, seizures, significant brain function impairment and right side paralysis. Since her transfer from the hospital, the staff have been kind and caring.
25 October 2023
Our mother is a resident. We are pleased to see her settle into the home. It was a difficult decision for us as a family to move our mother to a care home. Months later it's nice to see that she has been well cared for. The staff have been caring and considerate to her needs. It has been very reassuring for us that she is content.
21 August 2023
Mam has much improved, she appears to be eating and drinking well. She is much more engaging and she has good eye contact. She is now able to have a quality conversation with her family who are thrilled with her improvement. The home is very accommodating to relatives and friends who visit and we are so thankful she was placed in Hebburn Manor. We can’t thank the manager and the team enough.
27 July 2023
My brother is well looked after and cared for. The staff look after him and are very helpful and understanding. I am always kept informed with any news regarding my brother. The staff are always available if I have any questions.
10 July 2023
Happy with all over care, would like carpet changed if possible, would like toilet checked bit more. Happy for my mam to be in this care home. Care staff very friendly and helpful. Find agency staff not as much don’t believe they have same duty of care.
10 July 2023
Since my mam has been in since December the amount of accidents and stuff going missing is ridiculous. Not kept informed and when try to complain it all gets twisted. Will be issuing receipts for everything missing. Since my mam's been here she deteriorated loads and her general hygiene has gone down. There’s loads I can say but would run out of room. There’s no activities or anything which if you got dementia should have lots to keep them active. She is on a nursing ward when she shouldn’t be.