Submit a Review for Falstone Manor Care Home
Cliffe Park, Whitburn Road, Roker, Sunderland, SR6 9NQ
View Full Details of Falstone Manor Care HomeLatest Reviews for Falstone Manor Care Home
06 March 2025
Excellent care. All the staff treat my dad like a family member. They are all so caring of family that come to visit. We are very thankful that my dad is here at Falstone Manor. The entertainment and activities provided are brilliant the give us great peace of mind that my dad is living the best he can under difficult circumstances which is comforting for our family.
06 March 2025
My wife has resided at Falstone Manor for 12 months now, and during that time, she has settled well into the community of residents. She is relaxed and participates readily in the activities provided by the care team, with whom she has established affectionate relationships.
03 February 2025
My stepdad has been in Falstone Manor since October 2024 in the nursing unit. The staff have been wonderful with him, so caring and he has settled well. He says all the staff are lovely and can't fault them. He has had 2 emergency situations where the nurses reacted quickly and got him to hospital with good results. We have peace of mind that he is well looked after and know any issues the staff will ring us straight away. Can't thank them enough.
15 January 2025
My son and I had a wonderful 3 course Christmas dinner with my husband and dad. Everything was served pleasantly and we were ready for it. The dining room was beautifully decorated. The atmosphere was joyful with Christmas songs in the background. Well done.
10 January 2025
My mam stayed at Falstone manor for 6 weeks she absolutely loved it, it was the happiest I had seen her. The staff and management were amazing and were very helpful. There was always activities going on within the home which was nice to see.
27 November 2024
I looked at 4 nursing homes for my elderly mother before deciding on Falstone Manor. One of the reasons I chose Falstone was its proximity to Roker Park and Roker seafront. The nursing home is always spotlessly clean and is run by pleasant, dedicated and caring staff, and is a credit to all who work there.
18 November 2024
I wanted my wife to come here I have not been disappointed with anything. It is a happy and joyful place. It gives me joy to come every day to see my wife.
18 October 2024
My mother was a resident at Falstone Manor for two and a half years. During that time she was always treated with dignity and respect, and as her health deteriorated, with great care. All the staff without exception were professional, caring and friendly. Her room and communal areas were always spotlessly clean. I would certainly recommend Falstone Manor to anyone.
02 October 2024
My friend has been a resident in this home recently and his care was outstanding. The staff and manager are always pleasant and happy. They spent time and got to know him, his family and his hobbies. He was extremely well looked after and we will be forever grateful to the team at Falstone Manor.
25 July 2024
The staff are the most important people in any care home and on the floor Mum was on at Falstone Manor, I could not have asked for better. It was a sigh of relief to realise within just days of Mum being at Falstone that the staff were professional, empathetic, and all-round genuinely nice people. Most of the staff were from the northeast and were able to chat with Mum about places she knew and where she had grown up - I think this is invaluable, and much overlooked/ underestimated in other care homes. One of the staff who was not from the area was educating herself about Sunderland so that she was able to chat with the residents. I thought this was a wonderful thing to do. The staff were also a godsend for me, as they were able to communicate clearly and succinctly how Mum was doing and any problems they might be having. I had peace of mind as I knew Mum was in caring hands, but equally important, that kindness and care went alongside many years of experience and knowledge.
24 May 2024
From the very first visit, I felt that this place was the right one for my husband. The staff were very welcoming and listened to what I was looking for. They wanted to know all about my husband and were keen to put any ideas or suggestions in place to make things as homely as possible. The staff (ground floor) are excellent. I know they have a tough job but will do whatever they can to make my husband comfortable, listened to and included in whatever is going on. The food is good and the home is clean and always looks well-kept. Also a good selection of people to entertain the clients. I'm really grateful for the care and attention from all the staff for my husband. I certainly can recommend Falstone Manor Home.
01 February 2024
Falstone Manor is an excellent nursing home, the staff and facilities are second to none. All my dad's needs are fully catered for, and any requests we make are usually carried out quickly and efficiently. All members of the staff are always friendly, and knowledgeable, it's hard to pick one out in particular, but the nurse always has a smile on her face, always talks to us, and carries out her duties without complaint. Overall, we are very happy with the care that my dad receives at Falstone Manor.
26 January 2024
From the very first moment my mam arrived she was welcomed in the warmest way by every member of staff. The staff are very friendly and caring and always have time to speak to my mam. Nothing is too much trouble and they make you feel at ease. I am assured by the way I have experienced their caring nature that my mam is being cared for by a wonderful bunch of individuals who respect my mam.
30 October 2023
We, as a family, cannot thank you all enough for the care, support, respect and dignity you have shown to him in his short time with you.
19 October 2023
I always felt my mam was safe and content in Falstone Manor. The care and attention received was brilliant. All the staff and management were friendly and pleasant. My mam passed away 22/09/23 and the care she received was second to none. Can't thank them enough for that and the respect and dignity shown was brilliant. Thank you so much.
19 September 2023
My sister has been here now for four weeks and me and my family are very pleased with her care here.
08 September 2023
My friend is well cared for. Friendly staff, very helpful.
31 August 2023
Very good service, friendly staff. Mom is happy and comfortable. Would recommend.
07 August 2023
Fabulous home. Mother is very well cared for and well looked after. So nice to feel relieved she is being so well cared for.
04 August 2023
Mum has been in Falstone approx six years now. Overall she is in really good hands and given the love/care she deserves. The home is always really clean, which is a credit to the cleaning staff. It’s not always easy keeping Mum looking her best due to the agitation she has, but the girls do a great job and are often scratched/screamed at by her. I have, over the years, bought many clothes for Mum, of which some have gone missing or other residents are wearing (despite labels) - would love to see a better way of handling laundry so clothes go back to the right person. Sometimes I feel not enough staff on duty but understand this is down to funding and patient numbers. Carers do not get paid enough for what they are expected to do, but the girls are always friendly and accommodating. Mum doesn’t engage in activities anymore, but in the early years, there was some really good entertainment which she loved. Overall had some bumps over the years, but in the main truly believe Mum is in good hands. Thank you.
Latest Reviews for Falstone Manor Care Home
06 March 2025
Excellent care. All the staff treat my dad like a family member. They are all so caring of family that come to visit. We are very thankful that my dad is here at Falstone Manor. The entertainment and activities provided are brilliant the give us great peace of mind that my dad is living the best he can under difficult circumstances which is comforting for our family.
06 March 2025
My wife has resided at Falstone Manor for 12 months now, and during that time, she has settled well into the community of residents. She is relaxed and participates readily in the activities provided by the care team, with whom she has established affectionate relationships.
03 February 2025
My stepdad has been in Falstone Manor since October 2024 in the nursing unit. The staff have been wonderful with him, so caring and he has settled well. He says all the staff are lovely and can't fault them. He has had 2 emergency situations where the nurses reacted quickly and got him to hospital with good results. We have peace of mind that he is well looked after and know any issues the staff will ring us straight away. Can't thank them enough.
15 January 2025
My son and I had a wonderful 3 course Christmas dinner with my husband and dad. Everything was served pleasantly and we were ready for it. The dining room was beautifully decorated. The atmosphere was joyful with Christmas songs in the background. Well done.
10 January 2025
My mam stayed at Falstone manor for 6 weeks she absolutely loved it, it was the happiest I had seen her. The staff and management were amazing and were very helpful. There was always activities going on within the home which was nice to see.
27 November 2024
I looked at 4 nursing homes for my elderly mother before deciding on Falstone Manor. One of the reasons I chose Falstone was its proximity to Roker Park and Roker seafront. The nursing home is always spotlessly clean and is run by pleasant, dedicated and caring staff, and is a credit to all who work there.
18 November 2024
I wanted my wife to come here I have not been disappointed with anything. It is a happy and joyful place. It gives me joy to come every day to see my wife.
18 October 2024
My mother was a resident at Falstone Manor for two and a half years. During that time she was always treated with dignity and respect, and as her health deteriorated, with great care. All the staff without exception were professional, caring and friendly. Her room and communal areas were always spotlessly clean. I would certainly recommend Falstone Manor to anyone.
02 October 2024
My friend has been a resident in this home recently and his care was outstanding. The staff and manager are always pleasant and happy. They spent time and got to know him, his family and his hobbies. He was extremely well looked after and we will be forever grateful to the team at Falstone Manor.
25 July 2024
The staff are the most important people in any care home and on the floor Mum was on at Falstone Manor, I could not have asked for better. It was a sigh of relief to realise within just days of Mum being at Falstone that the staff were professional, empathetic, and all-round genuinely nice people. Most of the staff were from the northeast and were able to chat with Mum about places she knew and where she had grown up - I think this is invaluable, and much overlooked/ underestimated in other care homes. One of the staff who was not from the area was educating herself about Sunderland so that she was able to chat with the residents. I thought this was a wonderful thing to do. The staff were also a godsend for me, as they were able to communicate clearly and succinctly how Mum was doing and any problems they might be having. I had peace of mind as I knew Mum was in caring hands, but equally important, that kindness and care went alongside many years of experience and knowledge.
24 May 2024
From the very first visit, I felt that this place was the right one for my husband. The staff were very welcoming and listened to what I was looking for. They wanted to know all about my husband and were keen to put any ideas or suggestions in place to make things as homely as possible. The staff (ground floor) are excellent. I know they have a tough job but will do whatever they can to make my husband comfortable, listened to and included in whatever is going on. The food is good and the home is clean and always looks well-kept. Also a good selection of people to entertain the clients. I'm really grateful for the care and attention from all the staff for my husband. I certainly can recommend Falstone Manor Home.
01 February 2024
Falstone Manor is an excellent nursing home, the staff and facilities are second to none. All my dad's needs are fully catered for, and any requests we make are usually carried out quickly and efficiently. All members of the staff are always friendly, and knowledgeable, it's hard to pick one out in particular, but the nurse always has a smile on her face, always talks to us, and carries out her duties without complaint. Overall, we are very happy with the care that my dad receives at Falstone Manor.
26 January 2024
From the very first moment my mam arrived she was welcomed in the warmest way by every member of staff. The staff are very friendly and caring and always have time to speak to my mam. Nothing is too much trouble and they make you feel at ease. I am assured by the way I have experienced their caring nature that my mam is being cared for by a wonderful bunch of individuals who respect my mam.
30 October 2023
We, as a family, cannot thank you all enough for the care, support, respect and dignity you have shown to him in his short time with you.
19 October 2023
I always felt my mam was safe and content in Falstone Manor. The care and attention received was brilliant. All the staff and management were friendly and pleasant. My mam passed away 22/09/23 and the care she received was second to none. Can't thank them enough for that and the respect and dignity shown was brilliant. Thank you so much.
19 September 2023
My sister has been here now for four weeks and me and my family are very pleased with her care here.
08 September 2023
My friend is well cared for. Friendly staff, very helpful.
31 August 2023
Very good service, friendly staff. Mom is happy and comfortable. Would recommend.
07 August 2023
Fabulous home. Mother is very well cared for and well looked after. So nice to feel relieved she is being so well cared for.
04 August 2023
Mum has been in Falstone approx six years now. Overall she is in really good hands and given the love/care she deserves. The home is always really clean, which is a credit to the cleaning staff. It’s not always easy keeping Mum looking her best due to the agitation she has, but the girls do a great job and are often scratched/screamed at by her. I have, over the years, bought many clothes for Mum, of which some have gone missing or other residents are wearing (despite labels) - would love to see a better way of handling laundry so clothes go back to the right person. Sometimes I feel not enough staff on duty but understand this is down to funding and patient numbers. Carers do not get paid enough for what they are expected to do, but the girls are always friendly and accommodating. Mum doesn’t engage in activities anymore, but in the early years, there was some really good entertainment which she loved. Overall had some bumps over the years, but in the main truly believe Mum is in good hands. Thank you.