Submit a Review for The Laurels Care Home
Francis Way, Hetton-le-Hole, Houghton le Spring, DH5 9EQ
View Full Details of The Laurels Care HomeLatest Reviews for The Laurels Care Home
16 January 2025
My partner has been in The Laurels Care Home for just a short while but we have felt at ease with such a big decision as the manager and all the staff have been wonderful since before he arrived. We were welcomed to the home by the manager with a lovely card and introduction to the team members and what uniform were which team. The care staff have been attentive, the food has been home cooked and looks beautiful and the activities and Christmas party were amazing. All of the residents were having a great time and it was so nice to see some of the staff dressed up and dancing with the residents. The home is spotless and the laundry team are wonderful. It's made a very difficult decision very smooth and I leave at night knowing he's in safe hands. Thank you to all the staff for the care, attention and joy you bring to us both.
08 July 2024
In my view everything was top-class! No complaints whatsoever. The staff were welcoming on first arrival. I was well looked after and look forward to my next stay for respite in July.
13 June 2024
This is a fantastic care home that looks after its residents with the utmost respect. My gran feels very safe here and well cared for, with additional help given when needed. The activities that are put on for the residents are exceptional, from dancing, singing, cooking, arts and crafts to day trips out, all of which provide excellent entertainment. Apparently, they also do the best gravy ever!
23 May 2024
Visited The Laurels to see my friend for their open day/ve day. I had a lovely time, the home was clean and had a nice feel to it. The staff were very nice and made me feel so welcome. It was lovely to spend some time with my friend. The activities throughout the afternoon was great and finished off with a high tea.
08 May 2024
I find The Laurels to be warm and welcoming. The staff who've been there a long time are outstanding and do a fabulous job of caring. The activities are much better than previous and seem to be always looking for new things to entertain the residents. Sometimes, I find you don't know who to speak to if you have a question because you don't know all of the new staff and locums who are in charge, so I feel this is an issue.
08 May 2024
The Laurels is truly a home from home. The staff, environment and home itself are all welcoming, friendly and warm. I dreaded having to place my grandad in a home but visiting The Laurels doesn't feel like I'm visiting a care home. The staff feel like friends already and the other residents as well. I have zero concerns over my grandad's care. It's clean, comfortable and happy which makes me happy.
24 April 2024
The Laurels has a good atmosphere and friendly staff. Sometimes a staff shortage makes a little longer waiting times for the buzzer to be answered, but overall it's really good.
24 April 2024
I am pleased that we found somewhere for my mam that is local and accessible for all the family. My mam feels safe and secure, and the staff always listen and responds to any concerns or problems my mam has.
24 April 2024
My parents have been at The Laurels for about six months now. My dad especially loves the activities and the lady who runs them. They have been so helpful with moving both parents into the home. The carers are lovely and are so friendly.
24 April 2024
Lovely, caring staff. Well looked after. Always something going on. Staff always friendly.
04 January 2024
Since one member of staff in particular became activity organiser there has been a significant increase in activities for the residents. She is doing a fantastic job. Keep it up.
04 January 2024
On visiting my sister on a regular basis I have found nothing to concern me. The staff are very pleasant and she is always clean, well looked after and well fed. I have no concerns when leaving her.
30 November 2023
Prior to this, I had no experience of any members of my family in a care home, however, if this is the state of homes in our area then we are doomed. The care is not to a high standard and leaves a lot to be desired. My sister and her husband are both in this care home and the meals are not very good at all. After making four formal complaints to which we received no reply, we are no further forward. The rooms are small and not well decorated. I could go on and on - very sad!
28 July 2022
Very good and the staff are very helpful and kind. Keep you well informed about care.
28 July 2022
I have only been here for three weeks but we have had bingo twice, we have had a singer and have been to bingo once each week. My son comes and takes me out for a few hours and they always seem pleased about it. If you say you are not well, they keep coming in to see you and make sure you have the buzzer in your hand and tell you to use it. I have no complaints at present.
28 July 2022
The Laurels Care Home is a very warm, friendly and lively place to stay. Staff are very experienced in their different roles and are always going above and beyond their day-to-day duties whilst still being very professional in their roles - it is very apparent that the staff enjoy their various roles and this shines through with the care that they give every day.
27 July 2022
My partner has been at The Laurels for over a year now. During this time, he has been looked after by the wonderful, friendly and caring staff. An excellent activities programme keeps him busy and happy. I take him out regularly, but he is always content to return. This gives me great peace of mind. Thank you to all the staff at The Laurels.
14 July 2022
My stepdad is very happy at The Laurels. The care team did a brilliant job of getting him settled in. He is involved a wide range of activities that are organised for the residents. The team have spent time getting to know him and his personality. They are in regular contact with my mum so she is aware of everything that happens with him - she feels like they really know, understand and respect him.
21 October 2021
Extremely pleased with Gran's care, as long as she is happy, we are happy. Lovely staff and she is always telling us how lovely the meals are. They are very thoughtful and look after her every need. Well done to The Laurels and thank you.
12 October 2021
My wife was admitted to the care home for palliative care after a stay in the local NHS trust hospital. The outstanding care my wife and family received was tenderly and lovingly administered by the whole care home staff who displayed a truly dedicated and self-motivated attitude in carrying out their daily duties. The clinical treatment my wife received on her life-threatening bedsores was exceptional and very professionally and diligently performed. I have the highest praise for the service that the care home provided and am eternally grateful for the love and attention that the whole clinical, care and service staff showed in tending to my wife at this sad time. I will be eternally indebted to them all.
Latest Reviews for The Laurels Care Home
16 January 2025
My partner has been in The Laurels Care Home for just a short while but we have felt at ease with such a big decision as the manager and all the staff have been wonderful since before he arrived. We were welcomed to the home by the manager with a lovely card and introduction to the team members and what uniform were which team. The care staff have been attentive, the food has been home cooked and looks beautiful and the activities and Christmas party were amazing. All of the residents were having a great time and it was so nice to see some of the staff dressed up and dancing with the residents. The home is spotless and the laundry team are wonderful. It's made a very difficult decision very smooth and I leave at night knowing he's in safe hands. Thank you to all the staff for the care, attention and joy you bring to us both.
08 July 2024
In my view everything was top-class! No complaints whatsoever. The staff were welcoming on first arrival. I was well looked after and look forward to my next stay for respite in July.
13 June 2024
This is a fantastic care home that looks after its residents with the utmost respect. My gran feels very safe here and well cared for, with additional help given when needed. The activities that are put on for the residents are exceptional, from dancing, singing, cooking, arts and crafts to day trips out, all of which provide excellent entertainment. Apparently, they also do the best gravy ever!
23 May 2024
Visited The Laurels to see my friend for their open day/ve day. I had a lovely time, the home was clean and had a nice feel to it. The staff were very nice and made me feel so welcome. It was lovely to spend some time with my friend. The activities throughout the afternoon was great and finished off with a high tea.
08 May 2024
I find The Laurels to be warm and welcoming. The staff who've been there a long time are outstanding and do a fabulous job of caring. The activities are much better than previous and seem to be always looking for new things to entertain the residents. Sometimes, I find you don't know who to speak to if you have a question because you don't know all of the new staff and locums who are in charge, so I feel this is an issue.
08 May 2024
The Laurels is truly a home from home. The staff, environment and home itself are all welcoming, friendly and warm. I dreaded having to place my grandad in a home but visiting The Laurels doesn't feel like I'm visiting a care home. The staff feel like friends already and the other residents as well. I have zero concerns over my grandad's care. It's clean, comfortable and happy which makes me happy.
24 April 2024
The Laurels has a good atmosphere and friendly staff. Sometimes a staff shortage makes a little longer waiting times for the buzzer to be answered, but overall it's really good.
24 April 2024
I am pleased that we found somewhere for my mam that is local and accessible for all the family. My mam feels safe and secure, and the staff always listen and responds to any concerns or problems my mam has.
24 April 2024
My parents have been at The Laurels for about six months now. My dad especially loves the activities and the lady who runs them. They have been so helpful with moving both parents into the home. The carers are lovely and are so friendly.
24 April 2024
Lovely, caring staff. Well looked after. Always something going on. Staff always friendly.
04 January 2024
Since one member of staff in particular became activity organiser there has been a significant increase in activities for the residents. She is doing a fantastic job. Keep it up.
04 January 2024
On visiting my sister on a regular basis I have found nothing to concern me. The staff are very pleasant and she is always clean, well looked after and well fed. I have no concerns when leaving her.
30 November 2023
Prior to this, I had no experience of any members of my family in a care home, however, if this is the state of homes in our area then we are doomed. The care is not to a high standard and leaves a lot to be desired. My sister and her husband are both in this care home and the meals are not very good at all. After making four formal complaints to which we received no reply, we are no further forward. The rooms are small and not well decorated. I could go on and on - very sad!
28 July 2022
Very good and the staff are very helpful and kind. Keep you well informed about care.
28 July 2022
I have only been here for three weeks but we have had bingo twice, we have had a singer and have been to bingo once each week. My son comes and takes me out for a few hours and they always seem pleased about it. If you say you are not well, they keep coming in to see you and make sure you have the buzzer in your hand and tell you to use it. I have no complaints at present.
28 July 2022
The Laurels Care Home is a very warm, friendly and lively place to stay. Staff are very experienced in their different roles and are always going above and beyond their day-to-day duties whilst still being very professional in their roles - it is very apparent that the staff enjoy their various roles and this shines through with the care that they give every day.
27 July 2022
My partner has been at The Laurels for over a year now. During this time, he has been looked after by the wonderful, friendly and caring staff. An excellent activities programme keeps him busy and happy. I take him out regularly, but he is always content to return. This gives me great peace of mind. Thank you to all the staff at The Laurels.
14 July 2022
My stepdad is very happy at The Laurels. The care team did a brilliant job of getting him settled in. He is involved a wide range of activities that are organised for the residents. The team have spent time getting to know him and his personality. They are in regular contact with my mum so she is aware of everything that happens with him - she feels like they really know, understand and respect him.
21 October 2021
Extremely pleased with Gran's care, as long as she is happy, we are happy. Lovely staff and she is always telling us how lovely the meals are. They are very thoughtful and look after her every need. Well done to The Laurels and thank you.
12 October 2021
My wife was admitted to the care home for palliative care after a stay in the local NHS trust hospital. The outstanding care my wife and family received was tenderly and lovingly administered by the whole care home staff who displayed a truly dedicated and self-motivated attitude in carrying out their daily duties. The clinical treatment my wife received on her life-threatening bedsores was exceptional and very professionally and diligently performed. I have the highest praise for the service that the care home provided and am eternally grateful for the love and attention that the whole clinical, care and service staff showed in tending to my wife at this sad time. I will be eternally indebted to them all.