Submit a Review for Needham Court Care Home
9 Stanhope Road, Low Simonside, Jarrow, NE32 3UD
View Full Details of Needham Court Care HomeLatest Reviews for Needham Court Care Home
07 March 2025
As a family we all find the level of care given by all of the staff is exceptional, carers, cleaners, laundry and kitchen, management and nursing. Every single member shows wonderful kindness to us, patients and family. Always have a smile, and all shifts. Our maintenance lady exactly same, always has time for patients and family.
31 January 2025
My husband has been a resident at Needham Court Care Home for eight months. In that time he has been very well cared for and treated with the utmost dignity by all staff. Everyone at the home goes above and beyond with the compassion and care for both residents and families. We are kept informed at all times about my husband's care and nothing is too much trouble for them.
30 January 2025
Overall, since my mam came to Needham Court Care Home in August she has had excellent care and support, all carers are great, 2 stand out above all others and go out of their way to offer giggles and laughs along with care and support.
23 January 2025
Lovely home.
17 January 2025
I can't really express the gratitude I have for the care my Mam is receiving at Needham Court. All members of staff are kind, caring, and supportive to not only my Mam but me and my family too. It really feels like home and I know that my Mam is being taken care of in the best wat! Total peace of mind!
25 October 2024
Happy with the care provided for Granda. The staff keeps me updated and I feel involved with his care. Great activities for residents and the home is very clean and welcoming.
06 August 2024
My sister has been a resident now since November 2023. I have constantly found the personal care and commission with family very difficult. Whenever staff are asked about her care and plan of care, there is never a senior staff member available. I have had to be proactive in getting outside services involved in her care and the staff never provided me with feedback. On several occasions, I have found her sitting in her room with a meal in front of her not touched. On one occasion, I had to cut the meal up to assist her in eating it. Medication was found in her food and when asked about pain relief staff were not able to give me the response to the question. The carpet in the room was very dirty and food trodden into the carpet around her seat. General overall care on several visits was limited and the purchase of birthday presents went missing - staff stating they didn't know where they were. I have made several complaints and had meetings with the deputy and staff on the unit - no response to verbal or written complaints.
19 July 2024
My mother has been in Needham Court on respite care for the last couple of months. She has been so well looked after, all the staff from management, care staff, kitchen staff, housekeepers and wellbeing have been so welcoming. Needham Court is a credit to the HCOne family. We are so happy with the care given my mother is now going to be staying permanently. Well done and thank you to the whole team.
17 July 2024
I have found all the care staff, manager and the whole team who work at Needham Court. Excellent at their job, they are all caring, supportive, efficient and very helpful if asked a question. They work with residents' families and learn about the person who they look after. I have been very impressed with the overall running, cleanliness and care of all the staff and management. They deserve top marks for their overall performance.
05 April 2024
Needham Court has a warm welcome to offer to all residents and visitors. The staff all seem to enjoy their roles and are very approachable and chatty. I believe that my mam is well cared for and is very happy at Needham Court.
20 March 2024
Warm, welcoming home, where everyone is friendly, and nothing is too much trouble. Always kept up to date with the care of our dad. Feels like a second home, somewhere he is settled, which is a huge relief. Love how the home is always decorated for every occasion - the effort that goes into things is fantastic - well done to all.
21 November 2023
My cousin has been a resident in Needham Court for a couple of years now. Needham Court has made the last couple of years so much better for her. Without the support of the staff I’m not sure how her life would be. Needham Court is like a second family and we can’t thank them enough for all the kindness and care shown.
15 May 2023
I have just attended a coffee morning today the girls pulled out all the stops made everyone feel welcome and the carer made the most delicious chocolate cake that my grandson who was with me had 2 slices of, can't wait for the next one.
09 May 2023
My mother received a wonderful, warm and friendly welcome. She was greeted by various members of staff, such as the chef who asked if she had any likes or dislikes, head of laundry labelled and listed her clothes straight away. There were flowers, a cute cushion and best of all the carers reassured her they were there to help in any way needed. Mum is enjoying her meals in the pleasant dining room, meeting others and doing lots of activities.
17 April 2023
My wife is well looked after. The staff are exceptional, they care and go that little extra which is well appreciated.
12 April 2023
The staff are very friendly and always go above and beyond for my mother who has a great deal of care needs. My mother always seems to be happy when I visit and enjoys taking part in all the activities.
10 February 2023
All the staff are friendly and helpful. My mam has been a resident for over two years and the kindness and attention she receives are still the same as the day she moved in.
12 October 2022
My mother-in-law has been in Needham Care Home for a number of months now due to her having strokes and being unable to live at home alone. I'm writing this review on behalf of myself, her son and her daughter. We want to thank all of the staff for everything they do for her, making her feel so welcome. The staff are so friendly here and always make time for their residents. They have lots of different events on in the home to get the residents to socialise with each other and have fun. They always make such a good effort for special celebrations throughout the year with decorations and having raffles etc. It's not an easy job so I want to thank each and every one of you for all that you do in making my mother-in-law feel safe, welcome and loved.
16 May 2022
Upon arriving to the home I was given a nice warm welcome. Everyone was kind and friendly. There was a lovely atmosphere with smiles on everyone's faces which was lovely to see. The staff were very upbeat and lifted the mood of everyone in the room; laughing, singing and we even had some dance moves thrown in! The Manager was very professional but also very friendly and knowledgeable when asked questions about the facilities. Such a happy place to be and I would recommend to anyone!
08 November 2021
The staff, carers, cleaners - everyone is always helpful, nothing is a bother.
Latest Reviews for Needham Court Care Home
07 March 2025
As a family we all find the level of care given by all of the staff is exceptional, carers, cleaners, laundry and kitchen, management and nursing. Every single member shows wonderful kindness to us, patients and family. Always have a smile, and all shifts. Our maintenance lady exactly same, always has time for patients and family.
31 January 2025
My husband has been a resident at Needham Court Care Home for eight months. In that time he has been very well cared for and treated with the utmost dignity by all staff. Everyone at the home goes above and beyond with the compassion and care for both residents and families. We are kept informed at all times about my husband's care and nothing is too much trouble for them.
30 January 2025
Overall, since my mam came to Needham Court Care Home in August she has had excellent care and support, all carers are great, 2 stand out above all others and go out of their way to offer giggles and laughs along with care and support.
23 January 2025
Lovely home.
17 January 2025
I can't really express the gratitude I have for the care my Mam is receiving at Needham Court. All members of staff are kind, caring, and supportive to not only my Mam but me and my family too. It really feels like home and I know that my Mam is being taken care of in the best wat! Total peace of mind!
25 October 2024
Happy with the care provided for Granda. The staff keeps me updated and I feel involved with his care. Great activities for residents and the home is very clean and welcoming.
06 August 2024
My sister has been a resident now since November 2023. I have constantly found the personal care and commission with family very difficult. Whenever staff are asked about her care and plan of care, there is never a senior staff member available. I have had to be proactive in getting outside services involved in her care and the staff never provided me with feedback. On several occasions, I have found her sitting in her room with a meal in front of her not touched. On one occasion, I had to cut the meal up to assist her in eating it. Medication was found in her food and when asked about pain relief staff were not able to give me the response to the question. The carpet in the room was very dirty and food trodden into the carpet around her seat. General overall care on several visits was limited and the purchase of birthday presents went missing - staff stating they didn't know where they were. I have made several complaints and had meetings with the deputy and staff on the unit - no response to verbal or written complaints.
19 July 2024
My mother has been in Needham Court on respite care for the last couple of months. She has been so well looked after, all the staff from management, care staff, kitchen staff, housekeepers and wellbeing have been so welcoming. Needham Court is a credit to the HCOne family. We are so happy with the care given my mother is now going to be staying permanently. Well done and thank you to the whole team.
17 July 2024
I have found all the care staff, manager and the whole team who work at Needham Court. Excellent at their job, they are all caring, supportive, efficient and very helpful if asked a question. They work with residents' families and learn about the person who they look after. I have been very impressed with the overall running, cleanliness and care of all the staff and management. They deserve top marks for their overall performance.
05 April 2024
Needham Court has a warm welcome to offer to all residents and visitors. The staff all seem to enjoy their roles and are very approachable and chatty. I believe that my mam is well cared for and is very happy at Needham Court.
20 March 2024
Warm, welcoming home, where everyone is friendly, and nothing is too much trouble. Always kept up to date with the care of our dad. Feels like a second home, somewhere he is settled, which is a huge relief. Love how the home is always decorated for every occasion - the effort that goes into things is fantastic - well done to all.
21 November 2023
My cousin has been a resident in Needham Court for a couple of years now. Needham Court has made the last couple of years so much better for her. Without the support of the staff I’m not sure how her life would be. Needham Court is like a second family and we can’t thank them enough for all the kindness and care shown.
15 May 2023
I have just attended a coffee morning today the girls pulled out all the stops made everyone feel welcome and the carer made the most delicious chocolate cake that my grandson who was with me had 2 slices of, can't wait for the next one.
09 May 2023
My mother received a wonderful, warm and friendly welcome. She was greeted by various members of staff, such as the chef who asked if she had any likes or dislikes, head of laundry labelled and listed her clothes straight away. There were flowers, a cute cushion and best of all the carers reassured her they were there to help in any way needed. Mum is enjoying her meals in the pleasant dining room, meeting others and doing lots of activities.
17 April 2023
My wife is well looked after. The staff are exceptional, they care and go that little extra which is well appreciated.
12 April 2023
The staff are very friendly and always go above and beyond for my mother who has a great deal of care needs. My mother always seems to be happy when I visit and enjoys taking part in all the activities.
10 February 2023
All the staff are friendly and helpful. My mam has been a resident for over two years and the kindness and attention she receives are still the same as the day she moved in.
12 October 2022
My mother-in-law has been in Needham Care Home for a number of months now due to her having strokes and being unable to live at home alone. I'm writing this review on behalf of myself, her son and her daughter. We want to thank all of the staff for everything they do for her, making her feel so welcome. The staff are so friendly here and always make time for their residents. They have lots of different events on in the home to get the residents to socialise with each other and have fun. They always make such a good effort for special celebrations throughout the year with decorations and having raffles etc. It's not an easy job so I want to thank each and every one of you for all that you do in making my mother-in-law feel safe, welcome and loved.
16 May 2022
Upon arriving to the home I was given a nice warm welcome. Everyone was kind and friendly. There was a lovely atmosphere with smiles on everyone's faces which was lovely to see. The staff were very upbeat and lifted the mood of everyone in the room; laughing, singing and we even had some dance moves thrown in! The Manager was very professional but also very friendly and knowledgeable when asked questions about the facilities. Such a happy place to be and I would recommend to anyone!
08 November 2021
The staff, carers, cleaners - everyone is always helpful, nothing is a bother.