Submit a Review for Pavillion Residential and Nursing Home
North View Terrace, Chilton Moor, Houghton le Spring, DH4 5NW
View Full Details of Pavillion Residential and Nursing HomeLatest Reviews for Pavillion Residential and Nursing Home
10 March 2025
Knowing I had to have 24/7 care I chose this home and I feel I am in the right place. I am very happy here. I have been here six weeks. I love my room. I have some of my possessions around me and feel my room is cosy and homely. Thank you to everyone for their kindness in looking after me.
21 February 2025
My mam is well cared for and happy. Staff are very friendly and helpful.
21 February 2025
Always a friendly welcome on arrival. My sister is well looked after, clean, well dressed and it's great to see her laughing in her room when we visit, showing how comfortable she feels there. Communication is difficult due to her condition but she responds well to our fun interactions and stimulus. My sister enjoys being part of the stimulating social activities and it's great to see her included in the photographer sharing these photographs, it's a great way to promote the home's activities.
21 February 2025
My father has now been at Pavillion for almost 12 months. He settled in immediately and is very happy there. I have found the staff to be friendly, caring and helpful at all times and would highly recommend this care home to anyone who was considering a care home for a member of their family.
12 February 2025
I find that the nurses and regular staff are really good, however I don't feel the agency staff know about my mum's needs and worry about this. I sometimes think that the regular checks are are not done, or not done correctly as sometimes I have noticed my mam has not been moved or she has sneezed and has snots all over her mouth as she is unable to wipe herself. I also think an interior upgrade is needed of the rooms and home.
06 February 2025
The manager should be very proud of her staff. All of them from the nursing staff, care staff, housekeeping staff, catering staff and the bus driver went the extra mile with a smile. They treated my mam with kindness and dignity even though at the beginning of her stay mam wasn't cop-operative or even nice to them. Your administrator, in the office, was so helpful to me and no problem, and there were quiet a few in the beginning, was too, great. I don't think I have ever meet a more positive and cheerful person. I haven't rated activities because didn't have any experience of them. Never knew which ones were being offered, because Mam always said there weren't any, but she may not have wanted to participate.
03 February 2025
After visiting for over two years, I find the Pavillion a good care home. The staff are very good and my friend receives the care I would hope for. The place is well managed and clean. Things I would improve : 1. Rooms to be painted fresher, brighter colours. 2. Less dependence on agency staff at weekends.
20 January 2025
Mam, aged 96, had a stroke which greatly affected her mobility. From the first moment she arrived at the Pavillion, she was given a warm welcome, treated with dignity and in a friendly but professional way. It is such a relief to see Mam settle into her new home so quickly. I cannot thank the managers and staff enough. Mam is waiting for an assessment for care and support but what has been provided so far has been good. No activities yet, but she has been invited to join in when she can.
26 November 2024
Overall I am very satisfied with the care my husband is receiving. The carers do their very best in sometimes challenging situations. The staff throughout the home are very welcoming and offer help where they can.
21 November 2024
I have been a resident here for a little over two years and though missing my own home, I have been content and felt safe and secure. This is due to the kindness and respect I have received from the staff.
21 November 2024
My experience of the Pavillion is everyone is so caring towards the residents. They go well beyond the call of duty. I can relax knowing my husband is getting well looked after.
23 October 2024
You have great staff, everyone is approachable and friendly. The rooms could benefit from being decorated otherwise nothing to complain about.
17 October 2024
My Mother-in-law needed to visit hospital urgently, from the care home, and we were unable to travel with her for personal reasons. So a carer from the Pavillion travelled with her and waited with her. Shortly after she had gone to the hospital I was able to make my way to the hospital. When I arrived at the hospital I noticed the carer was very supportive and caring towards my Mother-in-law all the time she was with her, this reassured me that my Mother-in-law is getting the best care possible.
07 October 2024
Our Mum had a fall and was quickly referred to hospital by the home. The day we were in hospital the care home rang us and we discussed the risks of falling as the room we had chosen was small and didn't have a lot of space around the bed. The team wouldn't have been more helpful, a room had very recently become available and they suggested Mam could move into here, as it was more spacious and would have easier access for the carers. the team was brilliant, they had the room cleaned and refreshed (it had been cleaned previously and moved all of her belongings into the room ready for her return from hospital later that day. It was such a weighty of our minds and the whole team went above and beyond to help out.
19 July 2024
My husband moved into The Pavillion four weeks ago and I cannot give enough thanks and praise for the outstanding support and help all of the staff have given my husband and myself to adjust. It is truly a welcoming and loving home from home where my husband is now settled and happy.
04 July 2024
My mother was recently moved to Pavillion Nursing Home after a series of traumatic and distressing events at her previous care facility. From the initial unannounced visit to see if Pavillion could meet my mother's needs, we were exceptionally impressed with the level of service offered. The Pavillion is well-managed with well-qualified, compassionate staff who are now providing my mother with the holistic care she deserves. We honestly can't thank or praise the staff at Pavillion enough for their expertise in looking after Mum. Knowing she is safe and receiving first-class care gives me confidence we made the right decision moving her to Pavillion.
23 April 2024
Beyond happy as a family. A difficult decision was made easy. The care is amazing. My husband settled in straight away. He looks so much better.
11 March 2024
I stayed a couple of nights respite and found it comfortable and all my needs were being met. Nothing was too much trouble for the staff. It was a relaxed and easy visit. The only negative would be the lack of internet and phone signal, could not speak to family or use the internet at all which is a shame in this day and age. However a really comfortable stay and will be back for another stay. Thanks again to all the staff.
26 February 2024
I am just writing to post a fabulous review for the staff and facilities of the Pavillion Care Home. I was lucky enough to get a bed for my mam on the 1st of September last year, knowing that she would eventually need nursing and palliative care. My mam unfortunately passed away on Sunday after a long battle with physical, ill health and dementia. Her care at the Pavilion has been second to none. The friendliness, humanity, care and compassion from all the staff has been wonderful and much appreciated. I cannot rate the Pavillion high enough and would not hesitate to recommend to anyone needing a clean, friendly and welcoming home. Thank you so much for everything you have done for my mam! I cannot thank you enough!
09 February 2024
My husband was admitted to the care home in March 2023, the care has been excellent and the staff are fantastic. I would definitely recommend, it gives me peace of mind to know he is being so well looked after that we are free to visit whenever we wish.
Latest Reviews for Pavillion Residential and Nursing Home
10 March 2025
Knowing I had to have 24/7 care I chose this home and I feel I am in the right place. I am very happy here. I have been here six weeks. I love my room. I have some of my possessions around me and feel my room is cosy and homely. Thank you to everyone for their kindness in looking after me.
21 February 2025
My mam is well cared for and happy. Staff are very friendly and helpful.
21 February 2025
Always a friendly welcome on arrival. My sister is well looked after, clean, well dressed and it's great to see her laughing in her room when we visit, showing how comfortable she feels there. Communication is difficult due to her condition but she responds well to our fun interactions and stimulus. My sister enjoys being part of the stimulating social activities and it's great to see her included in the photographer sharing these photographs, it's a great way to promote the home's activities.
21 February 2025
My father has now been at Pavillion for almost 12 months. He settled in immediately and is very happy there. I have found the staff to be friendly, caring and helpful at all times and would highly recommend this care home to anyone who was considering a care home for a member of their family.
12 February 2025
I find that the nurses and regular staff are really good, however I don't feel the agency staff know about my mum's needs and worry about this. I sometimes think that the regular checks are are not done, or not done correctly as sometimes I have noticed my mam has not been moved or she has sneezed and has snots all over her mouth as she is unable to wipe herself. I also think an interior upgrade is needed of the rooms and home.
06 February 2025
The manager should be very proud of her staff. All of them from the nursing staff, care staff, housekeeping staff, catering staff and the bus driver went the extra mile with a smile. They treated my mam with kindness and dignity even though at the beginning of her stay mam wasn't cop-operative or even nice to them. Your administrator, in the office, was so helpful to me and no problem, and there were quiet a few in the beginning, was too, great. I don't think I have ever meet a more positive and cheerful person. I haven't rated activities because didn't have any experience of them. Never knew which ones were being offered, because Mam always said there weren't any, but she may not have wanted to participate.
03 February 2025
After visiting for over two years, I find the Pavillion a good care home. The staff are very good and my friend receives the care I would hope for. The place is well managed and clean. Things I would improve : 1. Rooms to be painted fresher, brighter colours. 2. Less dependence on agency staff at weekends.
20 January 2025
Mam, aged 96, had a stroke which greatly affected her mobility. From the first moment she arrived at the Pavillion, she was given a warm welcome, treated with dignity and in a friendly but professional way. It is such a relief to see Mam settle into her new home so quickly. I cannot thank the managers and staff enough. Mam is waiting for an assessment for care and support but what has been provided so far has been good. No activities yet, but she has been invited to join in when she can.
26 November 2024
Overall I am very satisfied with the care my husband is receiving. The carers do their very best in sometimes challenging situations. The staff throughout the home are very welcoming and offer help where they can.
21 November 2024
I have been a resident here for a little over two years and though missing my own home, I have been content and felt safe and secure. This is due to the kindness and respect I have received from the staff.
21 November 2024
My experience of the Pavillion is everyone is so caring towards the residents. They go well beyond the call of duty. I can relax knowing my husband is getting well looked after.
23 October 2024
You have great staff, everyone is approachable and friendly. The rooms could benefit from being decorated otherwise nothing to complain about.
17 October 2024
My Mother-in-law needed to visit hospital urgently, from the care home, and we were unable to travel with her for personal reasons. So a carer from the Pavillion travelled with her and waited with her. Shortly after she had gone to the hospital I was able to make my way to the hospital. When I arrived at the hospital I noticed the carer was very supportive and caring towards my Mother-in-law all the time she was with her, this reassured me that my Mother-in-law is getting the best care possible.
07 October 2024
Our Mum had a fall and was quickly referred to hospital by the home. The day we were in hospital the care home rang us and we discussed the risks of falling as the room we had chosen was small and didn't have a lot of space around the bed. The team wouldn't have been more helpful, a room had very recently become available and they suggested Mam could move into here, as it was more spacious and would have easier access for the carers. the team was brilliant, they had the room cleaned and refreshed (it had been cleaned previously and moved all of her belongings into the room ready for her return from hospital later that day. It was such a weighty of our minds and the whole team went above and beyond to help out.
19 July 2024
My husband moved into The Pavillion four weeks ago and I cannot give enough thanks and praise for the outstanding support and help all of the staff have given my husband and myself to adjust. It is truly a welcoming and loving home from home where my husband is now settled and happy.
04 July 2024
My mother was recently moved to Pavillion Nursing Home after a series of traumatic and distressing events at her previous care facility. From the initial unannounced visit to see if Pavillion could meet my mother's needs, we were exceptionally impressed with the level of service offered. The Pavillion is well-managed with well-qualified, compassionate staff who are now providing my mother with the holistic care she deserves. We honestly can't thank or praise the staff at Pavillion enough for their expertise in looking after Mum. Knowing she is safe and receiving first-class care gives me confidence we made the right decision moving her to Pavillion.
23 April 2024
Beyond happy as a family. A difficult decision was made easy. The care is amazing. My husband settled in straight away. He looks so much better.
11 March 2024
I stayed a couple of nights respite and found it comfortable and all my needs were being met. Nothing was too much trouble for the staff. It was a relaxed and easy visit. The only negative would be the lack of internet and phone signal, could not speak to family or use the internet at all which is a shame in this day and age. However a really comfortable stay and will be back for another stay. Thanks again to all the staff.
26 February 2024
I am just writing to post a fabulous review for the staff and facilities of the Pavillion Care Home. I was lucky enough to get a bed for my mam on the 1st of September last year, knowing that she would eventually need nursing and palliative care. My mam unfortunately passed away on Sunday after a long battle with physical, ill health and dementia. Her care at the Pavilion has been second to none. The friendliness, humanity, care and compassion from all the staff has been wonderful and much appreciated. I cannot rate the Pavillion high enough and would not hesitate to recommend to anyone needing a clean, friendly and welcoming home. Thank you so much for everything you have done for my mam! I cannot thank you enough!
09 February 2024
My husband was admitted to the care home in March 2023, the care has been excellent and the staff are fantastic. I would definitely recommend, it gives me peace of mind to know he is being so well looked after that we are free to visit whenever we wish.