Submit a Review for Hazelgrove Court Nursing Home
10/14 Randolph Street, Saltburn-by-the-Sea, TS12 1LN
View Full Details of Hazelgrove Court Nursing HomeLatest Reviews for Hazelgrove Court Nursing Home
24 October 2024
Useless, rude and frankly managed by a person who often lies to me. The staff used to be great under previous management. I have no idea what happened. Sack the management and appoint someone who cares about residents and families.
13 June 2024
I could not fault the care given to my husband. The staff at Hazelgrove are amazing. They give the home a friendly, homely atmosphere. The furnishings and carpet in the lounge are however are ready for replacing. The food and activities are also excellent.
14 May 2024
My mum and dad are both in this nursing home. The care and compassion of the staff is second to none. I feel a sense of relief knowing they are so well looked after. This past month while I haven't been too well myself it's given me immense comfort knowing they are extremely well looked after. The entertainment is amazing I would highly recommend Hazlegrove Court.
24 April 2024
My mum had had wonderful care. Staff are warm, attentive and friendly. There are daily activities which Mum can choose to take part in or decide not to. There is no coercion. She's encouraged to socialise with other residents which is great because she can be shy. The work put in to celebrate her recent birthday was brilliant. A choir which she really enjoyed and then a local biker group. She was so excited.
24 April 2024
My gran is so well looked after here. We are welcome to visit anytime of day or night. They always welcome us, they know exactly where Gran is and they always bring drinks, food, medicine. We are also able to make our own drinks which gives my gran a real feeling of independence. In summary the care she receives is brilliant.
24 April 2024
I attended a relative's 100th birthday party. It was a very well-prepared, lovely and very caring occasion - a really great day. Well done to all the staff involved. Many thanks.
05 March 2024
Thank you to all the staff, especially the nursing team. Because of them, my uncle is still alive and well. Each and every member of the staff are very kind and adapt to his difficulties and needs, 24 hours a day.
26 February 2024
Staff and management are excellent. Nothing too much trouble for them. Considering their workload. I am very grateful with the set-up and organisation. Only the food and drink I feel let us down slightly. An improvement in this department needs consideration. Overall a fantastic service.
30 January 2024
This is a lovely home, the staff are absolute angels who show such care and compassion for each resident. The lounge is a lovely room, the residents sit watching telly and chatting which is so nice to see. There are always activities going on. I’d absolutely recommend this home to people as they can be safe in the knowledge that their family member will be well taken care of.
29 December 2023
Hazelgrove Court Nursing Home is a good, purpose-built care nursing home. My mum has been a resident since April 2022 following the closure of her previous home. Mum had a nice room, although still waiting for the carpet to be replaced. The manager and nursing staff are excellent and look after Mum in a comprehensive way. They are inclusive and provide me with all the information I need regarding Mum's care/medication. I have power of attorney for money and care. The staff are respectful of Mum and her capacity to make some decisions. The manager is working hard to upgrade the home but this is a struggle with inflation and those responsible for purchasing. The home has some very poorly residents resulting in a large amount of equipment in the second lounge.
20 December 2023
I visit a friend regularly and I am always received in a pleasant manner and happy and joyful staff. Always greeted with a smile by staff at the door. All staff are professional and the person I visit is happy.
14 November 2023
My husband has been a resident since May 2019. The care and love shown to him, me and family has been amazing and so happy that we were able to get him into Hazlegrove. He settled within a few days, I know he is content, happy and safe thanks to everyone who works and looks after him.
30 March 2023
Hazelgrove Court Nursing Home is a very reassuring place to care for a person you love. The residents are given utmost care in comfort and personal care. There are activities which are arranged by one person which are "outward bound" and very "different" and take a lot of organising. ie. bicycle ride which residents really enjoyed. Visits to a planetarium which was really enjoys, also many others.
30 November 2021
We would just like to say how we very much appreciated the way the staff provided excellent care to our parents and treated them with dignity and respect and went the extra mile in making our dads last days comfortable and Mums end of life care exceptional, we can't thank them enough for everything they have done.
16 November 2021
It's so severely understaffed that they don't even have time to take care of resident's basic needs, my grandmother often has dirty hands, face, eyes, and filthy nails which to be honest we don't know how it's possible because she had no movement in her left side so not sure how those nails get dirty and she's meant to wear a cotton glove on her right hand to prevent her scratching herself due to having reactions to the foam they use to clean her. She is still covered in scratches despite the fact that she is meant to wear the gloves all the time. There are things left in her room that should never be left in a resident's room and it often smells awful. Staff sometimes put the call button on her left-hand side which she can't press or reach with her right hand. Even her private physiotherapist has contacted my mam with concerns over my grandma's appearance and the state of her bedroom. We have been so horrified by some things we are having to move her which is making her anxious.
25 January 2019
My wife was admitted to Hazelgrove Court care home on discharge from hospital in July 2018. She was bedridden and in need of 24/7 nursing care. At first she was uncomfortable being away from her home, but thanks to the care she received came to regard Hazelgrove as her home. The carers at the home showed her respect, affection and even love. I cannot praise them enough for the care they showed my wife. They even showed me the same care on my daily visits. I got to know and feel affection for them all because of their dedication to their residents. The homes nursing staff also showed the same dedication. Entertainment and other activities are regularly organised for the residents and the whole home is efficiently run by the manager. I unreservedly recommend Hazelgrove Court for the care of your loved ones.
19 October 2018
The manager and all the staff went above and beyond nursing my dad in the last few weeks of his life. The love, care and support to dad and us as a family was unbelievable! Feeding us and giving us beds whilst we stayed by his side around the clock in the last 15 days of his life. Can't thank them enough.
07 May 2018
My brother passed away in the care home and lived there for 6 years. He was very well looked after by each member of staff from day one until the day he passed.
19 October 2017
This care home is so professionally run, it's a pleasure visiting, as we are always kept informed of any issues/news etc before seeing mum. There are often entertainment days/events to which we are always invited and encouraged to attend, which is really great as we get to see first hand how much all the residents enjoy being in this home. Each and every member of staff always show the utmost care and respect for every single resident. Cannot thank you enough for everything you do for mum. It's such a relief knowing that your loved ones are receiving the best possible care whilst you're unable to be there.
19 October 2017
I cannot praise all the staff at this care home highly enough. Each and every member of staff gives the utmost care and respect to all residents. My mother told me they are her second family and this is so true. Totally professional. Total peace of mind knowing that residents are being cared for whilst we cannot be there. Genuine caring staff. Thank you all so much.
Latest Reviews for Hazelgrove Court Nursing Home
24 October 2024
Useless, rude and frankly managed by a person who often lies to me. The staff used to be great under previous management. I have no idea what happened. Sack the management and appoint someone who cares about residents and families.
13 June 2024
I could not fault the care given to my husband. The staff at Hazelgrove are amazing. They give the home a friendly, homely atmosphere. The furnishings and carpet in the lounge are however are ready for replacing. The food and activities are also excellent.
14 May 2024
My mum and dad are both in this nursing home. The care and compassion of the staff is second to none. I feel a sense of relief knowing they are so well looked after. This past month while I haven't been too well myself it's given me immense comfort knowing they are extremely well looked after. The entertainment is amazing I would highly recommend Hazlegrove Court.
24 April 2024
My mum had had wonderful care. Staff are warm, attentive and friendly. There are daily activities which Mum can choose to take part in or decide not to. There is no coercion. She's encouraged to socialise with other residents which is great because she can be shy. The work put in to celebrate her recent birthday was brilliant. A choir which she really enjoyed and then a local biker group. She was so excited.
24 April 2024
My gran is so well looked after here. We are welcome to visit anytime of day or night. They always welcome us, they know exactly where Gran is and they always bring drinks, food, medicine. We are also able to make our own drinks which gives my gran a real feeling of independence. In summary the care she receives is brilliant.
24 April 2024
I attended a relative's 100th birthday party. It was a very well-prepared, lovely and very caring occasion - a really great day. Well done to all the staff involved. Many thanks.
05 March 2024
Thank you to all the staff, especially the nursing team. Because of them, my uncle is still alive and well. Each and every member of the staff are very kind and adapt to his difficulties and needs, 24 hours a day.
26 February 2024
Staff and management are excellent. Nothing too much trouble for them. Considering their workload. I am very grateful with the set-up and organisation. Only the food and drink I feel let us down slightly. An improvement in this department needs consideration. Overall a fantastic service.
30 January 2024
This is a lovely home, the staff are absolute angels who show such care and compassion for each resident. The lounge is a lovely room, the residents sit watching telly and chatting which is so nice to see. There are always activities going on. I’d absolutely recommend this home to people as they can be safe in the knowledge that their family member will be well taken care of.
29 December 2023
Hazelgrove Court Nursing Home is a good, purpose-built care nursing home. My mum has been a resident since April 2022 following the closure of her previous home. Mum had a nice room, although still waiting for the carpet to be replaced. The manager and nursing staff are excellent and look after Mum in a comprehensive way. They are inclusive and provide me with all the information I need regarding Mum's care/medication. I have power of attorney for money and care. The staff are respectful of Mum and her capacity to make some decisions. The manager is working hard to upgrade the home but this is a struggle with inflation and those responsible for purchasing. The home has some very poorly residents resulting in a large amount of equipment in the second lounge.
20 December 2023
I visit a friend regularly and I am always received in a pleasant manner and happy and joyful staff. Always greeted with a smile by staff at the door. All staff are professional and the person I visit is happy.
14 November 2023
My husband has been a resident since May 2019. The care and love shown to him, me and family has been amazing and so happy that we were able to get him into Hazlegrove. He settled within a few days, I know he is content, happy and safe thanks to everyone who works and looks after him.
30 March 2023
Hazelgrove Court Nursing Home is a very reassuring place to care for a person you love. The residents are given utmost care in comfort and personal care. There are activities which are arranged by one person which are "outward bound" and very "different" and take a lot of organising. ie. bicycle ride which residents really enjoyed. Visits to a planetarium which was really enjoys, also many others.
30 November 2021
We would just like to say how we very much appreciated the way the staff provided excellent care to our parents and treated them with dignity and respect and went the extra mile in making our dads last days comfortable and Mums end of life care exceptional, we can't thank them enough for everything they have done.
16 November 2021
It's so severely understaffed that they don't even have time to take care of resident's basic needs, my grandmother often has dirty hands, face, eyes, and filthy nails which to be honest we don't know how it's possible because she had no movement in her left side so not sure how those nails get dirty and she's meant to wear a cotton glove on her right hand to prevent her scratching herself due to having reactions to the foam they use to clean her. She is still covered in scratches despite the fact that she is meant to wear the gloves all the time. There are things left in her room that should never be left in a resident's room and it often smells awful. Staff sometimes put the call button on her left-hand side which she can't press or reach with her right hand. Even her private physiotherapist has contacted my mam with concerns over my grandma's appearance and the state of her bedroom. We have been so horrified by some things we are having to move her which is making her anxious.
25 January 2019
My wife was admitted to Hazelgrove Court care home on discharge from hospital in July 2018. She was bedridden and in need of 24/7 nursing care. At first she was uncomfortable being away from her home, but thanks to the care she received came to regard Hazelgrove as her home. The carers at the home showed her respect, affection and even love. I cannot praise them enough for the care they showed my wife. They even showed me the same care on my daily visits. I got to know and feel affection for them all because of their dedication to their residents. The homes nursing staff also showed the same dedication. Entertainment and other activities are regularly organised for the residents and the whole home is efficiently run by the manager. I unreservedly recommend Hazelgrove Court for the care of your loved ones.
19 October 2018
The manager and all the staff went above and beyond nursing my dad in the last few weeks of his life. The love, care and support to dad and us as a family was unbelievable! Feeding us and giving us beds whilst we stayed by his side around the clock in the last 15 days of his life. Can't thank them enough.
07 May 2018
My brother passed away in the care home and lived there for 6 years. He was very well looked after by each member of staff from day one until the day he passed.
19 October 2017
This care home is so professionally run, it's a pleasure visiting, as we are always kept informed of any issues/news etc before seeing mum. There are often entertainment days/events to which we are always invited and encouraged to attend, which is really great as we get to see first hand how much all the residents enjoy being in this home. Each and every member of staff always show the utmost care and respect for every single resident. Cannot thank you enough for everything you do for mum. It's such a relief knowing that your loved ones are receiving the best possible care whilst you're unable to be there.
19 October 2017
I cannot praise all the staff at this care home highly enough. Each and every member of staff gives the utmost care and respect to all residents. My mother told me they are her second family and this is so true. Totally professional. Total peace of mind knowing that residents are being cared for whilst we cannot be there. Genuine caring staff. Thank you all so much.