Submit a Review for Tollesby Hall Care Home
1 Slip Inn Bank, Ladgate Lane, Middlesbrough, TS8 9EJ
View Full Details of Tollesby Hall Care HomeLatest Reviews for Tollesby Hall Care Home
14 March 2025
Staff were helpful, kind, respectful, friendly. We can only thank all staff.
03 March 2025
I would just like to say that Tollesby Hall Care Home is a friendly place and staff are excellent, and have been excellent to my mam. Nothing has been a problem for them. My mam has only been in just under two weeks.
06 February 2025
The staff were always professional and hard working. They were also friendly and kind. They made my Fathers last years as enjoyable and comfortable as possible. I can't thank you all enough.
13 January 2025
My daughter was in Tollesby Hall Care Home for a very short time. But the time she spent there was very good, the staff were very caring, and the food was very nice and there was good variety. The home was very clean and my daughter liked to sit in the garden which was very nice. She was very happy the time she was there.
23 December 2024
The staff were all very caring and attentive. Nothing was too much trouble, even though my husband was only with them for a short time they showed compassion to him and also to his family. They were also very quick in noticing any health changes in him and acted quickly to that. The staff were always very pleasant and the home itself was very clean, warm and welcoming.
12 December 2024
The staff are so caring towards my mam, they can't do enough for her. Mam tells me the food is lovely, her washing is done every day. On my first visit, as I had driven a long way to see my mam, the staff were so welcoming and helpful and put my mind at ease. They answered all my questions. I can relax knowing my mam is safe and treated with respect and kindness, nothing is too much trouble for the staff. Thank you.
12 November 2024
Dear Boss. Your staff and the angels are light, hearty and lovely. Only complaint, doorbell.
29 October 2024
On arriving at the care home with my brother-in-law, we were both made to feel very welcome. The home was very nice and clean. The team was very professional, cheerful and friendly. Any queries were resolved promptly. The staff below were outstanding: Admin, Care Manager, Care Worker, Laundry Assistant The care home exceeded our expectations! A huge thank you to the team from all the family but especially his wife for the care her husband received during the two weeks in respite.
17 October 2024
Overall it is a good service. I find the staff to be helpful, pleasant and knowledgable. They always have time to sit and comfort residents when in need even when they are extremely busy. The management is extremely helpful too.
11 October 2024
My mother was a resident at Tollesby Hall Nursing Home from June 2023 till 6th October 2024. I honestly cannot thank the staff enough for the care she received during her stay. She was a character and all the staff genuinely loved her as she did them. We couldn't have wished for our Mum to be cared for in a better place, nothing was too much trouble for them even to the point of looking after her visitors with cups of tea, biscuits even a meal if required. I would highly recommend this home 100% Thank you all so much from her loving son.
11 October 2024
I was really concerned that my mother has to go into a home. We realised that her mobility had deteriorated and we were unable to give 24/7 care at home. I've come to realise that my mother is being cared for in the care home, when I see that she puts her hands up to the care staff and feel confident and happy with the staff.
26 July 2024
Very caring staff made Mam feel valued and cared about. The bed is not very comfortable. Mam said to me on leaving "If I ever get worse and need a care home, put me here, I really like it here".
16 July 2024
A really caring environment. The residents come first. It is not a hotel. The patients and you may have to wait your turn. My husband died here. His care was magnificent. He was treated with love, sympathy and understanding. What more do you want for your loved one?
12 July 2024
Can't praise the home highly enough. Their care for my dad during his few months living there was brilliant. He was made to feel like a well-loved and respected resident. His last couple of weeks were made bearable thanks to the support of the whole staff team who ensured that both, myself and my stepmum were looked after.
10 June 2024
During the time my dad stayed with you guys, we've had an excellent experience from start to finish. The way the staff bent over backwards and went out of their way to help us with everything. The staff have been very professional, courteous and caring. The support and caring received throughout my dad's time at Tollesby Hall and after his passing makes me proud and really happy to have chosen this care home for my dad's final chapter of his life. Thank you for everything you have done for us as a family.
24 May 2024
My Aunt was taken into Tollesby Hall after a terrible experience in hospital and how relieved we were! From the moment we met the staff we knew this was the right place for her. All the staff were extremely welcoming and made us feel relaxed. The standard of care she received went above and beyond. They were able to give her a downstairs room facing onto the garden and trees. My husband put up a bird feeder on the window and a hanging feeder so she could watch the birds and squirrels. This gave her great pleasure in her last days. Sadly she passed away peacefully in April and I cannot express how much support and kindness we were given at that difficult time. The staff were so compassionate. I wouldn't hesitate to recommend Tollesby Hall to all.
24 May 2024
As soon as we met all the staff we were immediately confident our Aunt was in the right place. The care she received was above and beyond our expectations. Every single member of staff we came into contact with were friendly and welcoming. Nothing was too much trouble. They were able to give her a ground-floor room so she could watch the birds and squirrels. We attached a bird feeder to her window which made her last days enjoyable. Even the staff loved to watch the antics of the birds and squirrels. We were encouraged to ring any time of day or night to hear how she was doing. They also kept in touch with us day or night too.
21 May 2024
A recent significant birthday was celebrated well with the assistance of the care home staff. Thank you and well done to all those involved.
21 May 2024
All the staff were very friendly and welcoming. Tea and sandwiches were provided on arrival. We went to celebrate a resident's milestone 80th birthday. It was a happy occasion. The chef made a brilliant birthday cake with candles which was brought into the lounge and all the staff sang Happy Birthday with enthusiasm. Thank you to Tollesby Hall for providing quality time and care - well done.
20 May 2024
All the staff at Tollesby Hall were very friendly and welcoming. All the residents I saw seemed to be happy with the service provided. During my visit, the staff were very helpful and made every effort to ensure the visit went well. Good food and drink were provided and a very nice birthday cake for the resident.
Latest Reviews for Tollesby Hall Care Home
14 March 2025
Staff were helpful, kind, respectful, friendly. We can only thank all staff.
03 March 2025
I would just like to say that Tollesby Hall Care Home is a friendly place and staff are excellent, and have been excellent to my mam. Nothing has been a problem for them. My mam has only been in just under two weeks.
06 February 2025
The staff were always professional and hard working. They were also friendly and kind. They made my Fathers last years as enjoyable and comfortable as possible. I can't thank you all enough.
13 January 2025
My daughter was in Tollesby Hall Care Home for a very short time. But the time she spent there was very good, the staff were very caring, and the food was very nice and there was good variety. The home was very clean and my daughter liked to sit in the garden which was very nice. She was very happy the time she was there.
23 December 2024
The staff were all very caring and attentive. Nothing was too much trouble, even though my husband was only with them for a short time they showed compassion to him and also to his family. They were also very quick in noticing any health changes in him and acted quickly to that. The staff were always very pleasant and the home itself was very clean, warm and welcoming.
12 December 2024
The staff are so caring towards my mam, they can't do enough for her. Mam tells me the food is lovely, her washing is done every day. On my first visit, as I had driven a long way to see my mam, the staff were so welcoming and helpful and put my mind at ease. They answered all my questions. I can relax knowing my mam is safe and treated with respect and kindness, nothing is too much trouble for the staff. Thank you.
12 November 2024
Dear Boss. Your staff and the angels are light, hearty and lovely. Only complaint, doorbell.
29 October 2024
On arriving at the care home with my brother-in-law, we were both made to feel very welcome. The home was very nice and clean. The team was very professional, cheerful and friendly. Any queries were resolved promptly. The staff below were outstanding: Admin, Care Manager, Care Worker, Laundry Assistant The care home exceeded our expectations! A huge thank you to the team from all the family but especially his wife for the care her husband received during the two weeks in respite.
17 October 2024
Overall it is a good service. I find the staff to be helpful, pleasant and knowledgable. They always have time to sit and comfort residents when in need even when they are extremely busy. The management is extremely helpful too.
11 October 2024
My mother was a resident at Tollesby Hall Nursing Home from June 2023 till 6th October 2024. I honestly cannot thank the staff enough for the care she received during her stay. She was a character and all the staff genuinely loved her as she did them. We couldn't have wished for our Mum to be cared for in a better place, nothing was too much trouble for them even to the point of looking after her visitors with cups of tea, biscuits even a meal if required. I would highly recommend this home 100% Thank you all so much from her loving son.
11 October 2024
I was really concerned that my mother has to go into a home. We realised that her mobility had deteriorated and we were unable to give 24/7 care at home. I've come to realise that my mother is being cared for in the care home, when I see that she puts her hands up to the care staff and feel confident and happy with the staff.
26 July 2024
Very caring staff made Mam feel valued and cared about. The bed is not very comfortable. Mam said to me on leaving "If I ever get worse and need a care home, put me here, I really like it here".
16 July 2024
A really caring environment. The residents come first. It is not a hotel. The patients and you may have to wait your turn. My husband died here. His care was magnificent. He was treated with love, sympathy and understanding. What more do you want for your loved one?
12 July 2024
Can't praise the home highly enough. Their care for my dad during his few months living there was brilliant. He was made to feel like a well-loved and respected resident. His last couple of weeks were made bearable thanks to the support of the whole staff team who ensured that both, myself and my stepmum were looked after.
10 June 2024
During the time my dad stayed with you guys, we've had an excellent experience from start to finish. The way the staff bent over backwards and went out of their way to help us with everything. The staff have been very professional, courteous and caring. The support and caring received throughout my dad's time at Tollesby Hall and after his passing makes me proud and really happy to have chosen this care home for my dad's final chapter of his life. Thank you for everything you have done for us as a family.
24 May 2024
My Aunt was taken into Tollesby Hall after a terrible experience in hospital and how relieved we were! From the moment we met the staff we knew this was the right place for her. All the staff were extremely welcoming and made us feel relaxed. The standard of care she received went above and beyond. They were able to give her a downstairs room facing onto the garden and trees. My husband put up a bird feeder on the window and a hanging feeder so she could watch the birds and squirrels. This gave her great pleasure in her last days. Sadly she passed away peacefully in April and I cannot express how much support and kindness we were given at that difficult time. The staff were so compassionate. I wouldn't hesitate to recommend Tollesby Hall to all.
24 May 2024
As soon as we met all the staff we were immediately confident our Aunt was in the right place. The care she received was above and beyond our expectations. Every single member of staff we came into contact with were friendly and welcoming. Nothing was too much trouble. They were able to give her a ground-floor room so she could watch the birds and squirrels. We attached a bird feeder to her window which made her last days enjoyable. Even the staff loved to watch the antics of the birds and squirrels. We were encouraged to ring any time of day or night to hear how she was doing. They also kept in touch with us day or night too.
21 May 2024
A recent significant birthday was celebrated well with the assistance of the care home staff. Thank you and well done to all those involved.
21 May 2024
All the staff were very friendly and welcoming. Tea and sandwiches were provided on arrival. We went to celebrate a resident's milestone 80th birthday. It was a happy occasion. The chef made a brilliant birthday cake with candles which was brought into the lounge and all the staff sang Happy Birthday with enthusiasm. Thank you to Tollesby Hall for providing quality time and care - well done.
20 May 2024
All the staff at Tollesby Hall were very friendly and welcoming. All the residents I saw seemed to be happy with the service provided. During my visit, the staff were very helpful and made every effort to ensure the visit went well. Good food and drink were provided and a very nice birthday cake for the resident.