Submit a Review for Victoria House Care Home
Bath Lane, Stockton-on-Tees, TS18 2DX
View Full Details of Victoria House Care HomeLatest Reviews for Victoria House Care Home
03 February 2025
My Mum moved into Victoria House and is temporary for now. I am hoping she can stay permanently. The staff are always pleasant and polite and friendly. Mam is well looked after and seems quite settled. Her room is homely and we have been allowed to put up pictures from home. Mam is always clean and tidy and well looked after. I have no concerns.
20 November 2024
Our late father spent his last few weeks in Victoria House & we couldn't have picked a better place for him to be looked after. The minute my sister & I went for a look around it had such a welcoming feel about it. The staff were so caring & couldn't do enough for dad & us. We had only just lost our mother when Dad was admitted to Victoria House we were feeling very emotional. The staff were extremely supportive & went out of their way to make sure we were ok. We would highly recommend Victoria House to anyone who might be looking for a Care Home for a loved one in the near future.
20 November 2024
My Dad was a resident at Victoria House between 6/9/24 and 8/10/24 in the nursing department. During this time we found that the home met and exceeded our expectations. We have had experiences with 2 other care homes in the Stockton On Tees area and can say hand on heart that Victoria House provided the best care. The care from all staff was excellent, response time to any request was extremely quick and efficient. The food was of such a high standard. My family and I would like to express our thanks to you all.
02 October 2024
All the staff are very friendly, calm, attentive and professional. My Mum is very happy to be here, and I'm happy that Mum's happy. The nurses keep me updated and the communication is excellent. The place is always clean and tidy. No complaints from us. 10 out of 10!
23 September 2024
Fantastic staff, great service. Take really good care of my mum.
23 September 2024
We recently had a lovely afternoon tea organised by the home and have frequently observed my mum having fun and enjoying her stay.
23 August 2024
Throughout the period I have found the atmosphere at Victoria House to be very welcoming. The staff cannot be faulted with their caring and attentive attitude. They always have a smile and do their utmost to see the residents are cared for and comfortable, given the onerous conditions that they have to work in. The activities that are put on while not possible for all bring a welcome variation, in particular the singing and dancing sessions.
20 August 2024
Always a lovely welcome. Mam's well looked after, fed, and watered. Very clean home and friendly staff - always there to help. Activities this year are very well organised.
19 April 2024
Since my mum moved over here, I have been so happy with how she has settled. All the staff, without exception, have been amazing! Showing real, genuine care, love and attention. Whether I visit Monday morning or Sunday night, it is always consistent and I have so much appreciation and thanks to all the staff. Thank you.
17 April 2024
The home is making my wife's life so comfortable and the care is excellent. Can't fault anything we are always made welcome as a family. The staff are so pleasant and caring for my wife. All needs are met and she is made as comfortable as possible. I would recommend anybody to place their family member here.
17 April 2024
Staff very kind and caring. Very happy with the support caregivers who care for my mum. The environment is clean, tidy home, very welcoming relaxed and happy. Thank you all so much to all staff in all departments.
10 April 2024
My uncle is residing in your care home at present. From the first point of contact with the home manager to nursing staff and care staff, I have been very impressed. Every time you phone, the staff are very polite and most helpful and on visiting, the interaction with the staff and residents is amazing. So please accept my appreciation for all that you do and you should all be very proud of your nursing home.
04 October 2023
Victoria House is a well-run nursing home. It is very clean and the staff friendly. Having visited a number of different nursing homes over the last couple of years, I would say Victoria House is one of the best.
04 April 2023
I 100% recommend Victoria House Care Home! After a brief negative stay in a different home, my dad has become his happy self again here! The staff are warm, friendly and very accommodating with so much patience you would think they were looking after family! I am so grateful for the care they give him when it became too hard for me to give alone! Thank you! Victoria House is so homely, comforting and very peaceful. It is so clean and fresh and never has a thing out of place! Again, 100% recommend for your loved ones to be treated like one of the family, brings tears to my eyes!
15 February 2023
I feel all the nurses and staff have looked after my brother extremely well, and a special note to one member of staff.
03 January 2023
Great service provided by staff. I know my parents are well looked after, which makes life much easier for me as I don't have any worries regarding their care. I would like to see more evidence of activities which take place, but other than this, I would highly recommend Victoria House to anyone looking for a care home for a loved one.
07 June 2022
When visiting, we have always found our mother to be very well cared for, clean, tidy and the staff are attentive to her needs. The food is of a high standard with a varied menu. Her room and the whole building is spotless and kept to a very high standard with a very friendly and attentive staff. All in all, first class.
12 May 2022
The staff work very hard to care for my mother, who is now 96years old and has been a resident for almost four years. Whenever I have visited her she has been clean and tidy and comfortable. Whenever I have seen her with members of the staff, she has always been happy to see them and to talk to them. I know that the staff are now having to give her a lot of assistance with her eating and she seems to welcome that.
16 December 2021
My mum recently came here, waiting to be assessed, seemed friendly on visits. Rooms are nice, had a few issues with laundry not being returned, items of clothes going missing, few other issues. I'm my mum's main carer but it wasn't noted for a while after so only window visits. My biggest issue is the staff rotate around the units so there is no continuity of care, and I think for people with this cruel disease it's a must. It's been five months now and I still don't know half the staff, I don't know how the residents are supposed to be settled. There are still a few issues that I hope to get sorted. I don't want to have to think about moving my mam, as the place is nice, and I don't want to upheave her again, and I'm sure things could be changed for the better and hope things are reviewed.
15 July 2021
Care and attention are very good. My sister seems happy and settled here. Staff are always helpful, caring and polite. Although I haven't seen her room yet, due to the current restrictions. I have seen through the window that it's comfortable and clean. Visits have always been safely conducted and very pleasant. I would highly recommend this care home.
Latest Reviews for Victoria House Care Home
03 February 2025
My Mum moved into Victoria House and is temporary for now. I am hoping she can stay permanently. The staff are always pleasant and polite and friendly. Mam is well looked after and seems quite settled. Her room is homely and we have been allowed to put up pictures from home. Mam is always clean and tidy and well looked after. I have no concerns.
20 November 2024
Our late father spent his last few weeks in Victoria House & we couldn't have picked a better place for him to be looked after. The minute my sister & I went for a look around it had such a welcoming feel about it. The staff were so caring & couldn't do enough for dad & us. We had only just lost our mother when Dad was admitted to Victoria House we were feeling very emotional. The staff were extremely supportive & went out of their way to make sure we were ok. We would highly recommend Victoria House to anyone who might be looking for a Care Home for a loved one in the near future.
20 November 2024
My Dad was a resident at Victoria House between 6/9/24 and 8/10/24 in the nursing department. During this time we found that the home met and exceeded our expectations. We have had experiences with 2 other care homes in the Stockton On Tees area and can say hand on heart that Victoria House provided the best care. The care from all staff was excellent, response time to any request was extremely quick and efficient. The food was of such a high standard. My family and I would like to express our thanks to you all.
02 October 2024
All the staff are very friendly, calm, attentive and professional. My Mum is very happy to be here, and I'm happy that Mum's happy. The nurses keep me updated and the communication is excellent. The place is always clean and tidy. No complaints from us. 10 out of 10!
23 September 2024
Fantastic staff, great service. Take really good care of my mum.
23 September 2024
We recently had a lovely afternoon tea organised by the home and have frequently observed my mum having fun and enjoying her stay.
23 August 2024
Throughout the period I have found the atmosphere at Victoria House to be very welcoming. The staff cannot be faulted with their caring and attentive attitude. They always have a smile and do their utmost to see the residents are cared for and comfortable, given the onerous conditions that they have to work in. The activities that are put on while not possible for all bring a welcome variation, in particular the singing and dancing sessions.
20 August 2024
Always a lovely welcome. Mam's well looked after, fed, and watered. Very clean home and friendly staff - always there to help. Activities this year are very well organised.
19 April 2024
Since my mum moved over here, I have been so happy with how she has settled. All the staff, without exception, have been amazing! Showing real, genuine care, love and attention. Whether I visit Monday morning or Sunday night, it is always consistent and I have so much appreciation and thanks to all the staff. Thank you.
17 April 2024
The home is making my wife's life so comfortable and the care is excellent. Can't fault anything we are always made welcome as a family. The staff are so pleasant and caring for my wife. All needs are met and she is made as comfortable as possible. I would recommend anybody to place their family member here.
17 April 2024
Staff very kind and caring. Very happy with the support caregivers who care for my mum. The environment is clean, tidy home, very welcoming relaxed and happy. Thank you all so much to all staff in all departments.
10 April 2024
My uncle is residing in your care home at present. From the first point of contact with the home manager to nursing staff and care staff, I have been very impressed. Every time you phone, the staff are very polite and most helpful and on visiting, the interaction with the staff and residents is amazing. So please accept my appreciation for all that you do and you should all be very proud of your nursing home.
04 October 2023
Victoria House is a well-run nursing home. It is very clean and the staff friendly. Having visited a number of different nursing homes over the last couple of years, I would say Victoria House is one of the best.
04 April 2023
I 100% recommend Victoria House Care Home! After a brief negative stay in a different home, my dad has become his happy self again here! The staff are warm, friendly and very accommodating with so much patience you would think they were looking after family! I am so grateful for the care they give him when it became too hard for me to give alone! Thank you! Victoria House is so homely, comforting and very peaceful. It is so clean and fresh and never has a thing out of place! Again, 100% recommend for your loved ones to be treated like one of the family, brings tears to my eyes!
15 February 2023
I feel all the nurses and staff have looked after my brother extremely well, and a special note to one member of staff.
03 January 2023
Great service provided by staff. I know my parents are well looked after, which makes life much easier for me as I don't have any worries regarding their care. I would like to see more evidence of activities which take place, but other than this, I would highly recommend Victoria House to anyone looking for a care home for a loved one.
07 June 2022
When visiting, we have always found our mother to be very well cared for, clean, tidy and the staff are attentive to her needs. The food is of a high standard with a varied menu. Her room and the whole building is spotless and kept to a very high standard with a very friendly and attentive staff. All in all, first class.
12 May 2022
The staff work very hard to care for my mother, who is now 96years old and has been a resident for almost four years. Whenever I have visited her she has been clean and tidy and comfortable. Whenever I have seen her with members of the staff, she has always been happy to see them and to talk to them. I know that the staff are now having to give her a lot of assistance with her eating and she seems to welcome that.
16 December 2021
My mum recently came here, waiting to be assessed, seemed friendly on visits. Rooms are nice, had a few issues with laundry not being returned, items of clothes going missing, few other issues. I'm my mum's main carer but it wasn't noted for a while after so only window visits. My biggest issue is the staff rotate around the units so there is no continuity of care, and I think for people with this cruel disease it's a must. It's been five months now and I still don't know half the staff, I don't know how the residents are supposed to be settled. There are still a few issues that I hope to get sorted. I don't want to have to think about moving my mam, as the place is nice, and I don't want to upheave her again, and I'm sure things could be changed for the better and hope things are reviewed.
15 July 2021
Care and attention are very good. My sister seems happy and settled here. Staff are always helpful, caring and polite. Although I haven't seen her room yet, due to the current restrictions. I have seen through the window that it's comfortable and clean. Visits have always been safely conducted and very pleasant. I would highly recommend this care home.