Submit a Review for Kingston Court Care Home
Newtown Road, Carlisle, CA2 7JH
View Full Details of Kingston Court Care HomeLatest Reviews for Kingston Court Care Home
02 April 2025
I would just like to thank all the staff who work at Kingston Court Care Home. All the staff are so welcoming and give great care and attention and love towards my dad. Also all the staff are amazing with me. I live in East Yorkshire. When I can't be in to visit Dad, I ring the home every day to ask how he is. They tell me and then tell my dad I have rung. So thank you all so very much for everything that you do. xxxx
02 April 2025
My wife and I have made approximately ten visits, during which we have encountered many different members of staff. Without a single exception, they have been very kind, helpful and empathetic. For example, on our very first visit, we were shown how to sign in and then we were escorted to the door of the resident's room as opposed to being told where it was (which would have been OK but this was taking extra care of us). The staff seem genuinely happy to be working there and nothing is too much trouble, even when they're busy. The building is very well maintained and the ambience is very pleasant indeed, especially the quiet coffee corner. Inevitably, car parking is a nightmare but we quickly learned that leaving the car on Newtown Road or Granville Road is a good option and a very short walk. In summary, probably the best place of its type that we have ever known.
12 March 2025
Excellent care, compassion, understanding of Fathers needs and good communication as I live 300 miles away.
18 February 2025
Had a good visit with my friend today, she was happy with her valentine rose. We were expecting two pairs of glasses from an optician, she says she hasn't got? She has her ups and downs with her mental health, and her other health problems.
21 January 2025
Kind, courteous staff eager to help and escorted to the room my friend occupied. As this was my 1st visit I am unable to complete the questionnaire as the food was not served during my stay.
02 January 2025
I found the home very clean and bright. Staff are very helpful. My friend is very happy and comfortable. All in all, this seems a very happy atmosphere.
19 November 2024
My dad has been in Kingston Court for a couple of weeks and as his son I can give nothing but praise for all parts in reference to his care at Kingston Court.
05 August 2024
My grandma was recently moved to Kingston Court for end-of-life care. The staff have all been amazing and so kind and supportive to not only my grandma but to my siblings and I, who were with grandma during her final days. The care staff kept checking up on me and giving me cuddles and making sure I was kept informed and always offered a warm drink and biscuit. Their empathy and genuine compassion was so clear to see; they are all an excellent example of how care staff and nurses should be and wonderful ambassadors of Kingston Court. Lovely, clean facilities that feel very homely and well maintained.
29 July 2024
From our initial visit, we were impressed with not only the building but more importantly the staff. The kindness, compassion and efficiency of all the staff was excellent. As a family, we feel that we were being cared for as much as our relation. The respect shown to my mum was wonderful even though she was unable to respond to anyone.
23 July 2024
The carers and staff are looking after my mam very well. All the staff are very friendly and helpful. A big thank you to you all from me and my family.
15 July 2024
My partner was well cared for from the moment he arrived. Staff were very caring and always available to help/answer questions and went above and beyond to ensure that my partner's needs He was treated with care, kindness and dignity. The staff were also supportive of me, which I greatly appreciated. It was a big comfort during a very difficult time. Thank you.
15 July 2024
I am very happy and satisfied with the care my wife is receiving. The care staff are amazing and take time to come and listen. The staff nurse feels very supportive. The home manager and her deputy run a tight ship which is beneficial for my wife.
05 July 2024
I visited my Grandmother in May (flew in form the US) and found her in a dirty condition. During our visit another patient entered her room and it took staff roughly 8 minutes to respond to the alarm to remove him. My son had to position himself between Grandmother and the aggressive patient so he could not access her. During her stay, grandma has sustained multiple face and head injuries with severe bruising and has been recently hospitalized.
05 June 2024
All the resident's needs are being met. Staff are friendly, caring and helpful and the environment is modern and clean with easy access for visits from all members of the family. Everyone has been kept up to date with health information as it's been needed.
13 May 2024
Excellent support, professional friendly staff and manager. Helpful, caring and understanding and person-focused. Nothing is too much trouble. Room is bright and airy. Food not great, could be improved. Thank you to the manager and all the team, we appreciate you all.
08 May 2024
Our mother was looked after with care, compassion and respect. The staff were amazing. Even sat with her when we were not there.
22 April 2024
Our mother was transferred to Kingston Court following a stroke the previous July. Throughout her stay, the care she received was impeccable, she was loved and cared for and each time I visited the most overwhelming factor that hit me was the sheer joy of the place. The staff were happy and friendly and I felt relief when I wasn't there knowing that she was so well cared for. The communication between staff and myself was always open and transparent and we felt welcome each time we walked through the door. We were sad to see her leave, fortunately she in a local home with the same high standards.
16 April 2024
Great staff, very caring, can't fault them.
11 April 2024
My son has been well looked after and has everything he needs.
07 March 2024
Mam came in a week ago from the hospital and all I can say is the treatment she receives is fabulous. The staff are so kind to her, she's kept clean, fed the most wonderful meals all made in-house and treated with respect and dignity. It's by far the best thing that was done for her level of care. All we can say is thanks to everyone, you are all stars to us. Thanks for looking after Mam so well. I've to got point out reception for helping my wife and I and the manager for constantly updating and being there.
Latest Reviews for Kingston Court Care Home
02 April 2025
I would just like to thank all the staff who work at Kingston Court Care Home. All the staff are so welcoming and give great care and attention and love towards my dad. Also all the staff are amazing with me. I live in East Yorkshire. When I can't be in to visit Dad, I ring the home every day to ask how he is. They tell me and then tell my dad I have rung. So thank you all so very much for everything that you do. xxxx
02 April 2025
My wife and I have made approximately ten visits, during which we have encountered many different members of staff. Without a single exception, they have been very kind, helpful and empathetic. For example, on our very first visit, we were shown how to sign in and then we were escorted to the door of the resident's room as opposed to being told where it was (which would have been OK but this was taking extra care of us). The staff seem genuinely happy to be working there and nothing is too much trouble, even when they're busy. The building is very well maintained and the ambience is very pleasant indeed, especially the quiet coffee corner. Inevitably, car parking is a nightmare but we quickly learned that leaving the car on Newtown Road or Granville Road is a good option and a very short walk. In summary, probably the best place of its type that we have ever known.
12 March 2025
Excellent care, compassion, understanding of Fathers needs and good communication as I live 300 miles away.
18 February 2025
Had a good visit with my friend today, she was happy with her valentine rose. We were expecting two pairs of glasses from an optician, she says she hasn't got? She has her ups and downs with her mental health, and her other health problems.
21 January 2025
Kind, courteous staff eager to help and escorted to the room my friend occupied. As this was my 1st visit I am unable to complete the questionnaire as the food was not served during my stay.
02 January 2025
I found the home very clean and bright. Staff are very helpful. My friend is very happy and comfortable. All in all, this seems a very happy atmosphere.
19 November 2024
My dad has been in Kingston Court for a couple of weeks and as his son I can give nothing but praise for all parts in reference to his care at Kingston Court.
05 August 2024
My grandma was recently moved to Kingston Court for end-of-life care. The staff have all been amazing and so kind and supportive to not only my grandma but to my siblings and I, who were with grandma during her final days. The care staff kept checking up on me and giving me cuddles and making sure I was kept informed and always offered a warm drink and biscuit. Their empathy and genuine compassion was so clear to see; they are all an excellent example of how care staff and nurses should be and wonderful ambassadors of Kingston Court. Lovely, clean facilities that feel very homely and well maintained.
29 July 2024
From our initial visit, we were impressed with not only the building but more importantly the staff. The kindness, compassion and efficiency of all the staff was excellent. As a family, we feel that we were being cared for as much as our relation. The respect shown to my mum was wonderful even though she was unable to respond to anyone.
23 July 2024
The carers and staff are looking after my mam very well. All the staff are very friendly and helpful. A big thank you to you all from me and my family.
15 July 2024
My partner was well cared for from the moment he arrived. Staff were very caring and always available to help/answer questions and went above and beyond to ensure that my partner's needs He was treated with care, kindness and dignity. The staff were also supportive of me, which I greatly appreciated. It was a big comfort during a very difficult time. Thank you.
15 July 2024
I am very happy and satisfied with the care my wife is receiving. The care staff are amazing and take time to come and listen. The staff nurse feels very supportive. The home manager and her deputy run a tight ship which is beneficial for my wife.
05 July 2024
I visited my Grandmother in May (flew in form the US) and found her in a dirty condition. During our visit another patient entered her room and it took staff roughly 8 minutes to respond to the alarm to remove him. My son had to position himself between Grandmother and the aggressive patient so he could not access her. During her stay, grandma has sustained multiple face and head injuries with severe bruising and has been recently hospitalized.
05 June 2024
All the resident's needs are being met. Staff are friendly, caring and helpful and the environment is modern and clean with easy access for visits from all members of the family. Everyone has been kept up to date with health information as it's been needed.
13 May 2024
Excellent support, professional friendly staff and manager. Helpful, caring and understanding and person-focused. Nothing is too much trouble. Room is bright and airy. Food not great, could be improved. Thank you to the manager and all the team, we appreciate you all.
08 May 2024
Our mother was looked after with care, compassion and respect. The staff were amazing. Even sat with her when we were not there.
22 April 2024
Our mother was transferred to Kingston Court following a stroke the previous July. Throughout her stay, the care she received was impeccable, she was loved and cared for and each time I visited the most overwhelming factor that hit me was the sheer joy of the place. The staff were happy and friendly and I felt relief when I wasn't there knowing that she was so well cared for. The communication between staff and myself was always open and transparent and we felt welcome each time we walked through the door. We were sad to see her leave, fortunately she in a local home with the same high standards.
16 April 2024
Great staff, very caring, can't fault them.
11 April 2024
My son has been well looked after and has everything he needs.
07 March 2024
Mam came in a week ago from the hospital and all I can say is the treatment she receives is fabulous. The staff are so kind to her, she's kept clean, fed the most wonderful meals all made in-house and treated with respect and dignity. It's by far the best thing that was done for her level of care. All we can say is thanks to everyone, you are all stars to us. Thanks for looking after Mam so well. I've to got point out reception for helping my wife and I and the manager for constantly updating and being there.