Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Highfield House

stars
stars 29 April 2024
My mam has been here a year now. I feel Mam has excellent care. Her dementia has caused Mam's behaviour to be challenging at times. I feel she is treated with love and care, and the staff are working so hard to meet Mam's needs. When I leave, I have no worries because I know Mam has the best care and the staff contact us if there is ever a problem. Well done, everyone!
Review from Joy N (Daughter of Resident/Service User)
stars
stars 23 April 2024
No fault with anything. Looking after Dad brilliantly - very kind to him.
Review from Lynne S (Daughter of Resident/Service User)
stars
stars 23 April 2024
My mam has been happy here at Highfield House, and the staff have looked after her very well and she always enjoys her meals.
Review from Helen B (Daughter of Resident/Service User)
stars
stars 04 February 2022
We are so appreciative of the care Highfield House gave to our mum in her time there. She was well looked after, and staff and management at the home were compassionate, helpful, approachable and kept us well informed. They understood the importance of visits to the residents and family members and tried to facilitate these as much as possible, subject to whatever Covid controls were required at the time. I've got nothing negative to say about Highfield House, just thanks for the care they gave my mum.
Review from Gail D (Daughter of Resident/Service User)