Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Stonecross Care Home

stars
stars 11 June 2024
Medication was not administered. Mum left in a wet nappy. Staff just on phones ignoring residents. Bins not working and overflowing, shower broken. Only once hand towel provided. Blanket had holes. Bedding stained (blood and urine) Buzzer out of reach to use. Food was disgusting. Biscuits for breakfast, often just soup and sandwich for meal times.
Review from A W (Daughter of Resident/Service User)
stars
stars 11 August 2023
Friendly and welcoming reception. Dated building with steep stairs. Maze of rooms must make it difficult for staff!
Review from James I (Husband of Resident/Service User)
stars
stars 07 August 2023
Stonecross is a friendly and caring home where there is always staff available if I need to ask about my Mum, or if she needs a bit of extra support. Both the care and support staff seem to know all the residents well and work together to make Stonecross a 'real home'. The activity staff organise individual activities but it's also great that young people are coming in to both entertain and interact with the residents. The staff always keep me up to date with any issues, which helps me to know that my Mum is safe, happy and well cared for.
Review from Brenda S (Daughter of Resident/Service User)