Submit a Review for Birchwood Court Residential Care Home
Seaside Lane, Easington Colliery, Peterlee, SR8 3XZ
View Full Details of Birchwood Court Residential Care HomeLatest Reviews for Birchwood Court Residential Care Home
20 March 2025
The main point is staff take time to listen! Always try to help where they can and give support. My mum has been in Birchwood for 18 months approx. Since the new manager has started things are improving everyday and the residents are a heart always trying to make there stay here safe and comfortable. If I every do have any concerns there is always someone to listen and help. Birchwood is a lovely residential home.
21 February 2025
My mother has had an illness during January and I must say the care she has received has been excellent as always. It is reassuring to me to know that when I am not there she is receiving 24 hour care of such a high standard. It is a well run care home with the wellbeing of residents at its heart.
16 January 2025
It's fair to say, within the last few weeks, the changes that have been made are very noticeable. Making more use of the cinema room. Entertainment for the residents has been stepped up and the staff seem to be more engaged. I know it's early days and lots of changes are in the pipeline. Looking forward to the home's future.
25 November 2024
My mam has settled in well and is happy in her new home. Herself and her family can approach all staff on any concerns and are always given attention and respect. To be able to ask anything and be given answers gives her family peace of mind and knowledge that she is safe and cared for on all levels.
22 August 2024
Our mum was admitted to Birchwood Court Residential Care Home for 24-hour dementia care following a rapid deterioration of her condition. Every single member of staff that we came into contact with, from managers, senior and junior carers, cleaners and handymen, was amazing. The care and compassion shown to our mum was of an extremely high level. Unfortunately, after a month in the home, Mum was placed on end-of-life care and died within a week. The end-of-life care provided at the home was exceptional, Mum was kept comfortable throughout, and we were informed and involved with every part of her care, even when we were not there, a member of staff was sitting in her room with her. We will forever be grateful to the kind, caring staff that made our mum's last days peaceful.
15 May 2024
Excellent service, lovely, friendly staff.
26 April 2024
Mother appears well, happy and interacting with others. Staff are exceptional with their support and their medical intervention and support of family.
15 April 2024
Lovely care home, at Easter there were lots of Easter eggs for the residents, colouring in, photo’s taken with big blown-up bunnies, and Easter cards made with the photos and sent to the families on an Easter card it was beautiful. The staff are lovely and welcoming and always there to talk to.
28 February 2024
Before my mother came to Birchwood Court Residential Care Home, she had been in another home, not a good experience. Birchwood Court is excellent, from staff to rooms to cleanliness, all above and beyond. Management is so helpful, nothing is a problem. My mam is much happier, her health (legs) is getting the attention she needs. It's peace of mind to us, as family, knowing she is settled and happy.
11 January 2024
My sister has now been a resident at Birchwood Court for the last three years. My niece and I visit her at least twice a week and in that time, I have found Birchwood to be a really good care home and residents are treated with respect and dignity. Personally speaking, I cannot praise the staff and management enough for all their hard work, support and dedication. I know my sister appreciates their help and has a good rapport with them. I think the staff there are wonderful and are always prepared to listen to any concerns you may have.
16 November 2023
Lovely place with caring staff, and nothing is too much of a bother for them. They're always happy to help. Mam is happy and well cared for and feels safe here.
10 November 2023
The staff provide excellent care and support, treating the residents with dignity and allowing independence as much as possible. The staff are friendly and professional, deal with medical emergencies quickly contacting the medial team and informing family members. The rooms are very clean and there are different activities available.
08 November 2023
I discovered Birchwood Court Residential Care Home to be a very conscientious and compassionate establishment. Leaving a loved one in the care of a nursing home is a very traumatic experience for everyone concerned and very heartbreaking. However, I found the carers and all members of staff, including kitchen, domestic and clerical, to be outstanding in their work. My sincere appreciation and God bless you all.
07 November 2023
As ever, all staff and management are very friendly and approachable. Any issues raised are resolved quickly, any queries are answered, or they will get back to you ASAP. Very good care home, and would recommend.
07 November 2023
Very happy with the care my wife receives.
29 June 2023
We are so happy and have peace of mind that my mum has the best care at Birchwood Court Residential Care Home. We cannot fault the staff, management and especially, senior staff with their professional care, kindness and unfailing compassion. My mum has been enjoying all of the activities which is endless, they have been doing so much exciting things daily, it's just amazing. When you enter Birchwood Court, the atmosphere is calm, homely and a very happy one. The rooms are kept spotless, everywhere is clean and tidy. Thank you all for making my mum so happy. She loves you all as I do.
27 March 2023
Staff always friendly and helpful.
26 August 2022
Wonderful staff and can't do enough for me, pleasant and caring. If I ask for anything they go out of their way to provide it. Brilliant atmosphere. Have a lot of activities to cater for us all. can't fault the staff or the home.
21 April 2022
As a family, we are very happy with the high standard of care my mum receives from this lovely care home. Even due to the very challenging times, because of Covid restrictions. All the staff go above and beyond to ensure all residents are well taken care of and are happy keeping relatives informed at all times.
07 October 2021
The staff are very helpful and I feel my husband is in safe hands and being well looked after. The staff are very pleasant and answer the queries I have regarding my husband.
Latest Reviews for Birchwood Court Residential Care Home
20 March 2025
The main point is staff take time to listen! Always try to help where they can and give support. My mum has been in Birchwood for 18 months approx. Since the new manager has started things are improving everyday and the residents are a heart always trying to make there stay here safe and comfortable. If I every do have any concerns there is always someone to listen and help. Birchwood is a lovely residential home.
21 February 2025
My mother has had an illness during January and I must say the care she has received has been excellent as always. It is reassuring to me to know that when I am not there she is receiving 24 hour care of such a high standard. It is a well run care home with the wellbeing of residents at its heart.
16 January 2025
It's fair to say, within the last few weeks, the changes that have been made are very noticeable. Making more use of the cinema room. Entertainment for the residents has been stepped up and the staff seem to be more engaged. I know it's early days and lots of changes are in the pipeline. Looking forward to the home's future.
25 November 2024
My mam has settled in well and is happy in her new home. Herself and her family can approach all staff on any concerns and are always given attention and respect. To be able to ask anything and be given answers gives her family peace of mind and knowledge that she is safe and cared for on all levels.
22 August 2024
Our mum was admitted to Birchwood Court Residential Care Home for 24-hour dementia care following a rapid deterioration of her condition. Every single member of staff that we came into contact with, from managers, senior and junior carers, cleaners and handymen, was amazing. The care and compassion shown to our mum was of an extremely high level. Unfortunately, after a month in the home, Mum was placed on end-of-life care and died within a week. The end-of-life care provided at the home was exceptional, Mum was kept comfortable throughout, and we were informed and involved with every part of her care, even when we were not there, a member of staff was sitting in her room with her. We will forever be grateful to the kind, caring staff that made our mum's last days peaceful.
15 May 2024
Excellent service, lovely, friendly staff.
26 April 2024
Mother appears well, happy and interacting with others. Staff are exceptional with their support and their medical intervention and support of family.
15 April 2024
Lovely care home, at Easter there were lots of Easter eggs for the residents, colouring in, photo’s taken with big blown-up bunnies, and Easter cards made with the photos and sent to the families on an Easter card it was beautiful. The staff are lovely and welcoming and always there to talk to.
28 February 2024
Before my mother came to Birchwood Court Residential Care Home, she had been in another home, not a good experience. Birchwood Court is excellent, from staff to rooms to cleanliness, all above and beyond. Management is so helpful, nothing is a problem. My mam is much happier, her health (legs) is getting the attention she needs. It's peace of mind to us, as family, knowing she is settled and happy.
11 January 2024
My sister has now been a resident at Birchwood Court for the last three years. My niece and I visit her at least twice a week and in that time, I have found Birchwood to be a really good care home and residents are treated with respect and dignity. Personally speaking, I cannot praise the staff and management enough for all their hard work, support and dedication. I know my sister appreciates their help and has a good rapport with them. I think the staff there are wonderful and are always prepared to listen to any concerns you may have.
16 November 2023
Lovely place with caring staff, and nothing is too much of a bother for them. They're always happy to help. Mam is happy and well cared for and feels safe here.
10 November 2023
The staff provide excellent care and support, treating the residents with dignity and allowing independence as much as possible. The staff are friendly and professional, deal with medical emergencies quickly contacting the medial team and informing family members. The rooms are very clean and there are different activities available.
08 November 2023
I discovered Birchwood Court Residential Care Home to be a very conscientious and compassionate establishment. Leaving a loved one in the care of a nursing home is a very traumatic experience for everyone concerned and very heartbreaking. However, I found the carers and all members of staff, including kitchen, domestic and clerical, to be outstanding in their work. My sincere appreciation and God bless you all.
07 November 2023
As ever, all staff and management are very friendly and approachable. Any issues raised are resolved quickly, any queries are answered, or they will get back to you ASAP. Very good care home, and would recommend.
07 November 2023
Very happy with the care my wife receives.
29 June 2023
We are so happy and have peace of mind that my mum has the best care at Birchwood Court Residential Care Home. We cannot fault the staff, management and especially, senior staff with their professional care, kindness and unfailing compassion. My mum has been enjoying all of the activities which is endless, they have been doing so much exciting things daily, it's just amazing. When you enter Birchwood Court, the atmosphere is calm, homely and a very happy one. The rooms are kept spotless, everywhere is clean and tidy. Thank you all for making my mum so happy. She loves you all as I do.
27 March 2023
Staff always friendly and helpful.
26 August 2022
Wonderful staff and can't do enough for me, pleasant and caring. If I ask for anything they go out of their way to provide it. Brilliant atmosphere. Have a lot of activities to cater for us all. can't fault the staff or the home.
21 April 2022
As a family, we are very happy with the high standard of care my mum receives from this lovely care home. Even due to the very challenging times, because of Covid restrictions. All the staff go above and beyond to ensure all residents are well taken care of and are happy keeping relatives informed at all times.
07 October 2021
The staff are very helpful and I feel my husband is in safe hands and being well looked after. The staff are very pleasant and answer the queries I have regarding my husband.