Submit a Review for Derwent Care Home
Newcastle Road, Low Westwood, Newcastle upon Tyne, NE17 7PL
View Full Details of Derwent Care HomeLatest Reviews for Derwent Care Home
20 March 2025
My mum has been in Derwent Care Home for about 4 years. Since an unsettle period last year with staff and management changes things have greatly improved. The moral in the staff team appears to have picked up and there is a brilliant care team, and the atmosphere in the home and relationships with residents, staff and family are lovely. The staff know my mam really well support my dad and me so much. I am kept informed and my requests are always dealt with effectively and timely. The home environment is always clean and safe.The activities have been brilliant especially the singers brought in. Hopefully this will continue and other Activity Coordinator will be appointed soon.
17 March 2025
I find Derwent Care Home a very pleasant and friendly place for my mam. The staff showed genuine care and interactions with my mam and other residents. The home is always very clean and tidy. Totally satisfied and confident that my mam receives the best care at Derwent. Thanks to all concerned.
17 March 2025
I visit the home nearly everyday to see my mother in law. I cannot tell you how happy and content she is, she absolutely loves it. The staff are wonderful, and she is often in awe of the care and attention she gets. I never worry when I leave her as I know she is safe and happy. The home is always very clean and tidy as are the staff. They make her any food she wants as she is a very fussy eater, however, it is sometimes not hot enough for her. She would go mad if she knew I was writing this. She is no bother and never complains. Thank you all.
17 March 2025
The home is always immaculately clean and well-maintained. The thing that makes this home so special is the staff. They are always pleasant and so useful to the residents and everyone who visits. I cannot praise them enough.
17 March 2025
Mam moved into the home in September last year. We still have a few ups and downs with her but overall she is happy to be here. The staff look after mum really well and we as a family feel much better knowing mum is safe and cared for.
14 March 2025
The carer and attention my dad has received over the last few months in particular from the warm friendly staff at Derwent Care Home has literally brought him back to life. After a time in hospital we thought he only had a matter of weeks but thankfully that has not been the case, and whilst his dementia is worsening he is brighter and seems content that I can only be down to the care he has received. Thank you.
19 December 2024
I think the entertainment lady is so lovely, she takes my sister to Bingo etc and always has the time to talk to us and explain what my sister has been doing. The floor staff are also very nice and helpful. I cannot comment on the manager because I have never met her and friend and I come in every week.
07 October 2024
Called in unexpectedly on our way back to Birmingham from Edinburgh. Our friend was in the dining room having dinner. We were offered a cup of tea in the conservatory while waiting. The staff are very friendly and there is a lovely atmosphere in the care home. The home is very clean and bright. Our friend is quite settled now and enjoys being there. She gets her hair done once a week and likes the singing activity.
17 September 2024
My mam has been in Derwent Care now for over 12 months and I feel very happy that she is being cared for here. Staff are friendly and helpful, and her room and the whole place in general are kept very clean and smelling good. Quality meals are provided as well as numerous activities for residents to take part in.
28 August 2024
The changes to my grandma since arriving at Derwent Care Home have been outstanding. My grandma is once again living and not just existing. My grandma is involved in daily activities and weekly trips out to the local coffee morning and afternoon bingo. I cannot thank the staff enough no job is too big or too small. The home is always looking and smells lovely. There is no other place I would wish my grandma to be.
28 August 2024
It was my aunt's 100th birthday and I was told everything would be arranged by Derwent. We arrived and decorations had been put up. The table was beautifully decorated with an amazing cake with my aunt's name on it. We had a really delicious Sunday Lunch with her then went into the lounge where a carer had something special on T.V. for her. The staff went above and beyond all expectations and my aunt and all the family had the most wonderful time.
28 June 2024
Overall very impressed with all aspects of the home. The staff are very friendly and can't do enough for me and my mam. Derwent is lovely and clean. They provide excellent care for my mother.
18 June 2024
Since my husband's admission (due a stroke) to Derwent in January 2024 I can honestly say that I feel I couldn't have chosen a better place for him to be cared for. I initially chose a home that was close by for visiting but soon became very aware that there are so many other factors to be considered. Derwent is an exceptionally clean and tidy home welcoming from the very beginning. The food is good and every care is taken to provide to the patient's personal preferences. This I have found in abundance from all the staff at Derwent from management down to all those you really see for example the kitchen and laundry staff. My husband and I have always been shown respect, love and care they are always helpful, friendly and compassionate and I would recommend this care home to anyone looking for a care home for a loved one.
18 June 2024
Derwent Care Home - the name says it all. The staff care very much about their residents. They are all treated with dignity and love in very pleasant surroundings. It is reassuring for relatives and friends to know that their loved ones are in a safe place and will be well looked after. The food is good and the facilities excellent. They showed great kindness to my husband and I and my family appreciated the care given to him. Our sincere thanks to everyone.
18 June 2024
My grandma came into Derwent Care Home at the end of May, I cannot praise Dewent enough. The home is very clean and tidy. All the staff are very friendly. My grandma is in the dementia unit she is very happy being here. All the staff are amazing and nothing is too much for them. Very caring and supportive with the residents and also with the family members taking time to listen to and resolve any concerns you may have. Activities within the home are amazing. Coming to Derwent to visit family members makes you feel at home. The food is excellent with so many choices to choose from. I am very happy my grandma is here. She is in excellent hands.
03 June 2024
My mam was admitted on May 24. I was not happy with the whole admission process. The day of her admission, she was greeted by staff at the main entrance, then staff directed us to the top floor by telling us to take the lift and gave us the code for the lift and go to top floor, your room is up there. not very appropriate. The four days she spent there she had 08:00 tablets given at 11:15 am and 12 pm my dad questioned why she was getting her tablets at that time, he said shortage and staff sickness?. We took her down to the ground floor where we could sit outside with her but were told by staff she couldn't have her lunch there, she had to go back to the top floor. There was no stimulation for her on the top floor. We asked staff what activities are there for those on the top floor we were told nothing really, they just wander up and down the corridor. My dad went in and saw the DM giving her morning tablets again at 11:55 pm. Not surprisingly he took my mam out of the home that day, no one challenged him.
22 April 2024
Mum has been a resident at Derwent for 4 years and has been cared for with a great deal of care, respect, and compassion. Knowing that she is in a safe environment is invaluable to the family. The staff do a fantastic job, in what can be very challenging circumstances at times. The new Manager has implemented lots of changes since coming into the post, all of which are improvements to the care home environment, both internally and externally. Currently the ‘home’ is undergoing major transformations to make it even more ‘dementia friendly’, for all residents/carers/visitors, which is a huge bonus.
02 April 2024
All staff are very friendly, lovely people, always asking about my well-being, which is lovely! The manager is a beautiful woman who goes out of her way to check in on everyone! I am happy and at ease with my mother's care, and think the activities and experiences they provide are great! Thank you!
25 March 2024
My friend is happy and well cared for by friendly and experienced staff. Her meals are of good quality and are well presented. Her room is clean and her laundry is always returned appropriately. The building itself is clean and is always heated well.
25 March 2024
Staff are always helpful and friendly. They are very kind to my mother. They seem to work well as a team. The home is always spotlessly clean. It is a very well-run home. The food could be a little more varied.
Latest Reviews for Derwent Care Home
20 March 2025
My mum has been in Derwent Care Home for about 4 years. Since an unsettle period last year with staff and management changes things have greatly improved. The moral in the staff team appears to have picked up and there is a brilliant care team, and the atmosphere in the home and relationships with residents, staff and family are lovely. The staff know my mam really well support my dad and me so much. I am kept informed and my requests are always dealt with effectively and timely. The home environment is always clean and safe.The activities have been brilliant especially the singers brought in. Hopefully this will continue and other Activity Coordinator will be appointed soon.
17 March 2025
I find Derwent Care Home a very pleasant and friendly place for my mam. The staff showed genuine care and interactions with my mam and other residents. The home is always very clean and tidy. Totally satisfied and confident that my mam receives the best care at Derwent. Thanks to all concerned.
17 March 2025
I visit the home nearly everyday to see my mother in law. I cannot tell you how happy and content she is, she absolutely loves it. The staff are wonderful, and she is often in awe of the care and attention she gets. I never worry when I leave her as I know she is safe and happy. The home is always very clean and tidy as are the staff. They make her any food she wants as she is a very fussy eater, however, it is sometimes not hot enough for her. She would go mad if she knew I was writing this. She is no bother and never complains. Thank you all.
17 March 2025
The home is always immaculately clean and well-maintained. The thing that makes this home so special is the staff. They are always pleasant and so useful to the residents and everyone who visits. I cannot praise them enough.
17 March 2025
Mam moved into the home in September last year. We still have a few ups and downs with her but overall she is happy to be here. The staff look after mum really well and we as a family feel much better knowing mum is safe and cared for.
14 March 2025
The carer and attention my dad has received over the last few months in particular from the warm friendly staff at Derwent Care Home has literally brought him back to life. After a time in hospital we thought he only had a matter of weeks but thankfully that has not been the case, and whilst his dementia is worsening he is brighter and seems content that I can only be down to the care he has received. Thank you.
19 December 2024
I think the entertainment lady is so lovely, she takes my sister to Bingo etc and always has the time to talk to us and explain what my sister has been doing. The floor staff are also very nice and helpful. I cannot comment on the manager because I have never met her and friend and I come in every week.
07 October 2024
Called in unexpectedly on our way back to Birmingham from Edinburgh. Our friend was in the dining room having dinner. We were offered a cup of tea in the conservatory while waiting. The staff are very friendly and there is a lovely atmosphere in the care home. The home is very clean and bright. Our friend is quite settled now and enjoys being there. She gets her hair done once a week and likes the singing activity.
17 September 2024
My mam has been in Derwent Care now for over 12 months and I feel very happy that she is being cared for here. Staff are friendly and helpful, and her room and the whole place in general are kept very clean and smelling good. Quality meals are provided as well as numerous activities for residents to take part in.
28 August 2024
The changes to my grandma since arriving at Derwent Care Home have been outstanding. My grandma is once again living and not just existing. My grandma is involved in daily activities and weekly trips out to the local coffee morning and afternoon bingo. I cannot thank the staff enough no job is too big or too small. The home is always looking and smells lovely. There is no other place I would wish my grandma to be.
28 August 2024
It was my aunt's 100th birthday and I was told everything would be arranged by Derwent. We arrived and decorations had been put up. The table was beautifully decorated with an amazing cake with my aunt's name on it. We had a really delicious Sunday Lunch with her then went into the lounge where a carer had something special on T.V. for her. The staff went above and beyond all expectations and my aunt and all the family had the most wonderful time.
28 June 2024
Overall very impressed with all aspects of the home. The staff are very friendly and can't do enough for me and my mam. Derwent is lovely and clean. They provide excellent care for my mother.
18 June 2024
Since my husband's admission (due a stroke) to Derwent in January 2024 I can honestly say that I feel I couldn't have chosen a better place for him to be cared for. I initially chose a home that was close by for visiting but soon became very aware that there are so many other factors to be considered. Derwent is an exceptionally clean and tidy home welcoming from the very beginning. The food is good and every care is taken to provide to the patient's personal preferences. This I have found in abundance from all the staff at Derwent from management down to all those you really see for example the kitchen and laundry staff. My husband and I have always been shown respect, love and care they are always helpful, friendly and compassionate and I would recommend this care home to anyone looking for a care home for a loved one.
18 June 2024
Derwent Care Home - the name says it all. The staff care very much about their residents. They are all treated with dignity and love in very pleasant surroundings. It is reassuring for relatives and friends to know that their loved ones are in a safe place and will be well looked after. The food is good and the facilities excellent. They showed great kindness to my husband and I and my family appreciated the care given to him. Our sincere thanks to everyone.
18 June 2024
My grandma came into Derwent Care Home at the end of May, I cannot praise Dewent enough. The home is very clean and tidy. All the staff are very friendly. My grandma is in the dementia unit she is very happy being here. All the staff are amazing and nothing is too much for them. Very caring and supportive with the residents and also with the family members taking time to listen to and resolve any concerns you may have. Activities within the home are amazing. Coming to Derwent to visit family members makes you feel at home. The food is excellent with so many choices to choose from. I am very happy my grandma is here. She is in excellent hands.
03 June 2024
My mam was admitted on May 24. I was not happy with the whole admission process. The day of her admission, she was greeted by staff at the main entrance, then staff directed us to the top floor by telling us to take the lift and gave us the code for the lift and go to top floor, your room is up there. not very appropriate. The four days she spent there she had 08:00 tablets given at 11:15 am and 12 pm my dad questioned why she was getting her tablets at that time, he said shortage and staff sickness?. We took her down to the ground floor where we could sit outside with her but were told by staff she couldn't have her lunch there, she had to go back to the top floor. There was no stimulation for her on the top floor. We asked staff what activities are there for those on the top floor we were told nothing really, they just wander up and down the corridor. My dad went in and saw the DM giving her morning tablets again at 11:55 pm. Not surprisingly he took my mam out of the home that day, no one challenged him.
22 April 2024
Mum has been a resident at Derwent for 4 years and has been cared for with a great deal of care, respect, and compassion. Knowing that she is in a safe environment is invaluable to the family. The staff do a fantastic job, in what can be very challenging circumstances at times. The new Manager has implemented lots of changes since coming into the post, all of which are improvements to the care home environment, both internally and externally. Currently the ‘home’ is undergoing major transformations to make it even more ‘dementia friendly’, for all residents/carers/visitors, which is a huge bonus.
02 April 2024
All staff are very friendly, lovely people, always asking about my well-being, which is lovely! The manager is a beautiful woman who goes out of her way to check in on everyone! I am happy and at ease with my mother's care, and think the activities and experiences they provide are great! Thank you!
25 March 2024
My friend is happy and well cared for by friendly and experienced staff. Her meals are of good quality and are well presented. Her room is clean and her laundry is always returned appropriately. The building itself is clean and is always heated well.
25 March 2024
Staff are always helpful and friendly. They are very kind to my mother. They seem to work well as a team. The home is always spotlessly clean. It is a very well-run home. The food could be a little more varied.