Submit a Review for Hollie Hill Care Home
Durham Road, Stanley, DH9 6QZ
View Full Details of Hollie Hill Care HomeLatest Reviews for Hollie Hill Care Home
26 February 2025
Myself and my husband recently came to Hollie Hill Care Home. Only negative comment I would make is that there aren't enough permanent caring staff, too many temporary staff, many who did not know the residents. I think an increase is a must to retain staff, I would recommend Hollie Hill to friends etc.
13 June 2024
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently. The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very good. I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.
06 June 2024
The staff in charge of medication were meticulous in their timing and administration. Compassion and care are on display from the care staff towards residents. Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.
30 May 2024
It's like a home from home. Staff all like family. Dad is very happy and loved. Couldn't ask for more.
09 May 2024
My husband is a very recent patient at Hollie Hill, and so far, it has been a relatively good experience thanks to the wonderful staff.
01 May 2024
Lovely friednly home. Staff always happy to help and go out of their way. Also lovely and clean and bright.
13 March 2024
The treatment I had from all staff was exemplary. They were efficient, caring, helpful and encouraging. Home was beautifully kept and a pleasure to be in. Although I was in pain, they made the whole journey for me bearable - for which I thank them sincerely.
07 March 2024
We are all grateful for the care that our aunty receives in her time at the home.
18 January 2024
Over the last 9 months the service user feels that the staff and carers are all very nice and caring, nothing is a trouble to them. All needs fully met. They go out of their way to be kind, lovely room and large ensuite. Good laundry. We have had no issues with the service user's care. Too many agency staff used. Very busy unit. Management change so awaiting further improvements to staffing and changes for the better in the coming future.
18 January 2024
Mum was admitted to Hollie Hill for respite care after breaking her arm and injuring her leg. We have found the care she is being given is very good, all staff on the unit have been very helpful, very friendly and very caring. We are very happy with the care mum is receiving.
18 January 2024
Thank you for the care of my mother. Much appreciated.
11 January 2024
Would like to thank all the staff who looked after our sister for all the care and consideration given she was made to feel at home. We would highly recommend this care home couldn't fault them all one bit. We would like to wish you all a healthy and safe new year. Thank you all from all of her family.
09 November 2023
My mam entered Hollie Hill Care Home in September with a broken leg. The care she received was first class. The staff were wonderful. When I left her after visiting time I was confident that she was getting the best possible care. I wouldn't hesitate to recommend Hollie Hill. Thanks again.
28 September 2023
My mother was admitted to Hollie Hill, shortly before my dad’s death in July 2023. With her numerous ailments, she needed professional care, which neither myself, my brother, our wives nor our other family members were able to provide. She has had amazing care from every single member of staff at the home. I would recommend Hollie Hill to anyone looking for somewhere, where their relative or friend will receive the best care possible.
31 August 2023
My mum entered Hollie Hill Care Home for end-of-life care in July 2022 with a poor prognosis. Here we are 13 months later and she continues to fight on! The quality of care from all of the staff at the home is a major part of that - she has built a good relationship with her care team and they are open, friendly and really proactive at noticing change and seeking input from appropriate professionals. While her prognosis remains poor, her quality of life in the home exceeds what she had experienced for a number of years before going in. My family and I could not be more grateful for the care and support she has had. The home was recommended to me by a colleague in social care and I would willingly recommend it to others.
08 June 2023
We have had a very positive experience at Hollie Hill Care Home. My mother was here initially for respite care and was so pleased with the high standard of care that she wants to return when needing full time nursing care. All the staff are very helpful, nothing is a bother to them and they genuinely care for the clients - the food is great too.
22 November 2022
The staff were very busy/hardworking people, a pity I did not see them all on the day I left. I would have liked to thank them all for looking after me.
14 September 2022
My father was admitted to Holly Hill in June for end of life nursing care. The care he received was first class, the rapport with the care staff and nursing staff was fantastic and made the time he had left with us special. My family and I can't thank the whole staff enough, thank you and god bless.
14 September 2022
We had to find a care home quickly for our mam and Hollie Hill stood out from all others we looked at. We have not been disappointed - the staff are all extremely caring, friendly and hard working, the facilities and activities provided for the residents are top class and love seeing the posts on the private social media pages. Plus mam loves the food and she is very fussy! She has settled in really well and is happy and safe, which is a great relief for us.
13 September 2022
The staff who both care for my mam and run the facility have been fantastic under particularly testing times due to restrictions. Everyone is friendly, goes out of there way to help and put a smile on mams face, and I really cant thank everyone enough.
Latest Reviews for Hollie Hill Care Home
26 February 2025
Myself and my husband recently came to Hollie Hill Care Home. Only negative comment I would make is that there aren't enough permanent caring staff, too many temporary staff, many who did not know the residents. I think an increase is a must to retain staff, I would recommend Hollie Hill to friends etc.
13 June 2024
The manageresses of the section I was in were very good, helpful, they sorted any issues I had quickly and efficiently. The care assistants were excellent and very friendly and helpful, couldn't do enough for me. They were always available when needed both the dayshift and evening staff were very good. I wasn't given any choice of food that I could have, with being on a special diet. More choices should be available.
06 June 2024
The staff in charge of medication were meticulous in their timing and administration. Compassion and care are on display from the care staff towards residents. Food of high quality and nutritious. Breakfast choice of juice, cereal and cooked food. Bacon sandwiches are favoured by residents.
30 May 2024
It's like a home from home. Staff all like family. Dad is very happy and loved. Couldn't ask for more.
09 May 2024
My husband is a very recent patient at Hollie Hill, and so far, it has been a relatively good experience thanks to the wonderful staff.
01 May 2024
Lovely friednly home. Staff always happy to help and go out of their way. Also lovely and clean and bright.
13 March 2024
The treatment I had from all staff was exemplary. They were efficient, caring, helpful and encouraging. Home was beautifully kept and a pleasure to be in. Although I was in pain, they made the whole journey for me bearable - for which I thank them sincerely.
07 March 2024
We are all grateful for the care that our aunty receives in her time at the home.
18 January 2024
Over the last 9 months the service user feels that the staff and carers are all very nice and caring, nothing is a trouble to them. All needs fully met. They go out of their way to be kind, lovely room and large ensuite. Good laundry. We have had no issues with the service user's care. Too many agency staff used. Very busy unit. Management change so awaiting further improvements to staffing and changes for the better in the coming future.
18 January 2024
Mum was admitted to Hollie Hill for respite care after breaking her arm and injuring her leg. We have found the care she is being given is very good, all staff on the unit have been very helpful, very friendly and very caring. We are very happy with the care mum is receiving.
18 January 2024
Thank you for the care of my mother. Much appreciated.
11 January 2024
Would like to thank all the staff who looked after our sister for all the care and consideration given she was made to feel at home. We would highly recommend this care home couldn't fault them all one bit. We would like to wish you all a healthy and safe new year. Thank you all from all of her family.
09 November 2023
My mam entered Hollie Hill Care Home in September with a broken leg. The care she received was first class. The staff were wonderful. When I left her after visiting time I was confident that she was getting the best possible care. I wouldn't hesitate to recommend Hollie Hill. Thanks again.
28 September 2023
My mother was admitted to Hollie Hill, shortly before my dad’s death in July 2023. With her numerous ailments, she needed professional care, which neither myself, my brother, our wives nor our other family members were able to provide. She has had amazing care from every single member of staff at the home. I would recommend Hollie Hill to anyone looking for somewhere, where their relative or friend will receive the best care possible.
31 August 2023
My mum entered Hollie Hill Care Home for end-of-life care in July 2022 with a poor prognosis. Here we are 13 months later and she continues to fight on! The quality of care from all of the staff at the home is a major part of that - she has built a good relationship with her care team and they are open, friendly and really proactive at noticing change and seeking input from appropriate professionals. While her prognosis remains poor, her quality of life in the home exceeds what she had experienced for a number of years before going in. My family and I could not be more grateful for the care and support she has had. The home was recommended to me by a colleague in social care and I would willingly recommend it to others.
08 June 2023
We have had a very positive experience at Hollie Hill Care Home. My mother was here initially for respite care and was so pleased with the high standard of care that she wants to return when needing full time nursing care. All the staff are very helpful, nothing is a bother to them and they genuinely care for the clients - the food is great too.
22 November 2022
The staff were very busy/hardworking people, a pity I did not see them all on the day I left. I would have liked to thank them all for looking after me.
14 September 2022
My father was admitted to Holly Hill in June for end of life nursing care. The care he received was first class, the rapport with the care staff and nursing staff was fantastic and made the time he had left with us special. My family and I can't thank the whole staff enough, thank you and god bless.
14 September 2022
We had to find a care home quickly for our mam and Hollie Hill stood out from all others we looked at. We have not been disappointed - the staff are all extremely caring, friendly and hard working, the facilities and activities provided for the residents are top class and love seeing the posts on the private social media pages. Plus mam loves the food and she is very fussy! She has settled in really well and is happy and safe, which is a great relief for us.
13 September 2022
The staff who both care for my mam and run the facility have been fantastic under particularly testing times due to restrictions. Everyone is friendly, goes out of there way to help and put a smile on mams face, and I really cant thank everyone enough.